Excellent news Dennis.
Look forward to seeing it in the flesh one day soon.
Like the legendary Phoenix we are about to rise from the ashes!
Im delighted to say that we will resume full retail operations from our shop as of Tuesday 14th April.
Our hours of operation will be:
Monday to Friday 7.00am to 3.00pm
Saturday 8.00am to 2.00pm
Sundays and Public Holidays - closed
The shop has now been restored with some very noticeable, and not so noticeable, differences. *The Elektra Barlume has been away being customised and modified to our personal specifications, while an amazing counter has been built to adorn the shop. *This is now in place with two BNZ conical grinders patiently awaiting the arrival of the Elektra. *Therell always be a blend and SO on offer. *Next week is going to be busy as we complete all the finishing touches and stock the shelves.
As you would know, we are big supporters of FairCrack, and Im very proud to say that we have just topped $1000.00 in direct donations. *This has been achieved simply through purchases of raw coffee and donating a percentage of our coffee bean and Aeropress sales and does not include our initiatives with the CS auctions.
The time has come to do even better. *From the moment the shop re-opens, a percentage of ALL sales, from a bottle of water to a GS3, will be donated to FairCrack! *So when you buy from us, not only will you get the best deal, youll also be contributing to this very worthwhile charity. *A record of donations will be on display in the shop for all to see.
Weve also added some quality accessories to our range. *Rockingham cups, Bialetti and Frabosk plungers, etc., etc. and like everything else we sell, guaranteed to be available at the cheapest prices in town.
Weve decided to showcase just a few of the coffee machines and grinders from the Talk Coffee range, as space is limited. *If we dont happen to have it in store, we can get it without delay, and it will be bench tested before being handed over. *Again, guaranteed to be at the best price and youll also be supporting FairCrack. *After sales service is unsurpassed. *In fact, we will only service equipment that has been purchased through Talk Coffee. *Its our way of guaranteeing that you receive priority if the need ever arises.
Our multi-award winning coffee is roasted by us on the premises. *We dont outsource, roast on a particular day of the week, or leave coffee in open containers. *All of our coffee is roasted on demand and sealed immediately after roasting, in packs that include the date of roasting. *We have 4 Blends, the CS Mocha Java Decaf, and 10 SOs on offer!
Well do our best to take a few photos next week and post them in this thread.
And yes, there will be another re-opening in the near future.
Our thanks to all who have sent us messages of encouragement and for your patience and loyalty. *We look forward to your continued support and many happy coffee sales!
Den and Michael :)
Excellent news Dennis.
Look forward to seeing it in the flesh one day soon.
Looking forward to it Den. Youve got my missus hooked on chai lattes so she wont need much encouragement to pay a visit.
Fantastic news Den! Glad to hear that its all come together and very much looking forward to seeing the new fitout.
Congratulations Denis, thats great news. [smiley=thumbsup.gif]
Ill make sure I dont miss this one.
Cheers - Carrie :)
Congratulations on the recovery gents.
Wishing you much success
Terrific News Den and Michael... [smiley=thumbsup.gif]
And it sounds really very speccy with how the new premises is being presented. All the best to you guys... 8-)
Get out your diaries and lock Saturday, 2nd May in for our official re-opening!
Wed like to invite you to be our guests and enjoy a fantastic Cup of Excellence coffee.
And just in case you get sick of speaking to me on the day....
- *Andy from CoffeeSnobs will be there in the morning to talk about FairCrack and roasting your own greens
- *Chris from Talk Coffee will be there for advice on coffee equipment
- *Bernard from Bombora will be there for advice on water flitration and cleaning products, and
- *Sal from ECA will try to be there if he isnt renovating a kitchen
CafeBiz starts the following day, so if youre out of town its a great excuse to make a weekend of it and not only support us, but see Andy and all the other stall holders in action.
Date: Saturday 2nd May
Time: From 9.00am till 3ish
Where: 55 Princes Highway Sylvania with plenty of parking available nearby
Congratulations Dennis for getting back on your feet.
Best of luck for the future.
Thanks Warren - hope you can make it (Im presuming thats Westmead in Sydney).
No guns allowed! ;D
Only on the end of a PF handle ;) 8-)Originally Posted by 0A2B2020273D4E0 link=1238642996/9#9 date=1238761979
Well done Dennis and Micheal hope all goes well.
Great news that youre re-opening. I should manage to make this one. :)
Great News - looking forward to coming out and seeing the new fit out. *8-)
The old gun in the group handle trick. Thats the second time Ive fallen for that this month </A86>Originally Posted by 0B26222E234F0 link=1238642996/10#10 date=1238763220
Thats 2 days before the Barista championshipsOriginally Posted by 7D6B6E6E7F7D7178787B7B1E0 link=1238642996/0#0 date=1238642995
Will we get so photos of the new interior and some bling machines :)
Hmm, now what to do for displays in the shop windows?
How about a little competition? *Help us out with your ideas as to how to dress our shop windows, and if we follow your approach youll win a satchel of cuppacoffee goodies.
Some things to keep in mind:
1. *Even though the glass is tempered, we dont want anything too expensive in there in order to reduce temptation
2. *The windows are cleaned inside and out weekly, so we dont want to be moving too much in and out of the display
3. *You can get a glimpse of the end of the counter in one of the pics. *Beside it you would be able to see the back of a commercial bar size fridge and glasswasher - would be nice to disguise these in some way
Ive thought of green beans on the window display floor with some old enamel coffee pots suspended above them, but I dont know that excites me, or if a potential customers reaction would be, wow, I want to go into that shop.
What do you think???
Hmm Maybe for the bottom instead of green beans, beans spilling out of a coffee sack flowing across the plinth in a continuous roast level line (as in from green getting progressively darker until perfect like the coffee snobs cards) and some cup nestled down in some beans. No idea on the feasibility of this idea just think it would be cool.
Window Display Left side
Left side wall
Solid wall return, please super impose on wallpaper your famous Mum at the merchant, black & white photo and wallpaper it on
Left side window floor area
Make a permanent display of a mock up roaster this does not have to be exact proportions, in fact its better to have it caricature style. This roaster can be made cheaply with cardboard & boxes
This is enhanced with real Hessian bags displaying the bean origins on the front (these bags can be also be filled with Styrofoam beans to make them look full)
Also mock samples of all the retail bags of roasted coffee you sell
Important low voltage lighting strategically pointed is also a key and check what looks best at night
The window also needs a 100mm coffee brown border with a borderless image of your cuppacoffee bean logo positioned on the left inner top part of the coffee brown border approximately 300mm x 300mm
Window Display Right side
Right side wall
Solid wall return, please super impose on wallpaper your famous Mum at the merchant, black & white photo and wallpaper it on
Right side window floor area
I favour a simple neon sign coffee related, directly in the centre of the glass area
Your awards and sponsorships to be placed on the front floor area
Also your brass and copper coffee paraphernalia
The window needs a 100mm coffee brown border with a borderless image of your cuppacoffee bean logo positioned on the right inner top right part of the coffee brown border approximately 300mm x 300mm
Last but not least but very important
1) Is there a way to mimic the stained glass window on top and cover the blue tiles? *For example paint a yellow/gold glass diamond and black geometric lines directly on the tiles??
2) Paint the door frame and 100mm on the glass coffee bean brown
This will tie it in and give you a finished presentation.
How about some jute bags full of green beans (you could fill some old ones with filler and lay some green beans on top to make it look full) then in front of them in some nice tubs, put some brown beans - I know, bad way to store brown, but it looks enticing.
If you dont want expensive bling machines sitting in the front window, how about some nice retro machines?
Another idea along the same lines as Martial Monkey suggested is instead of the roast process, have a display showing from crop to cup, with pictures of a coffee plantation through to the jute bags of green, to roasted, to a retro espresso machine and finally some nice cups.
Great news. Ill try to make it down because Ill be in town for cafe biz.
Thanks for the ideas folks - keep em coming. Roasted beans are out - they become rancid and are crunchy if you step on them when cleaning windows. ;)
Dave, it would be great to meet you, and Im sure you could dazzle us with your latte art! :)Originally Posted by 7C5E5843444E582B0 link=1238642996/20#20 date=1238919346
Main window and/or the smaller window to the left:
- Bags of (old) green beans
- young coffee trees
- old coffee equipment.
- A window border as per KKs suggestion.
- Posters of the more blingier espresso machines (GPP, VBM DS, GS3)
- I know you dont get that much passing pedestrian traffic but Im thinking that people at the bus stop may start readingA backboard showing pictures of the coffee roasting process and end product including some empty blue cuppacoffee bags showing the range of coffees you offer with roasting notes.
- or a board covered with a mosaic of empty cuppcoffee bags as they are quite an eye-catching blue and reflect morning sun if some bags are label-less.
Glass either side of the door
- A large Cuppacoffee logo
- a menu and product list and + specials.
- pictures of the various served coffees (capps, lattes, espresso, machiatos, etc)
Have a hot plate somewhere with some chai on brewing so the aroma wafts out the door.
Its been a busy week, and there are a few more finishing touches needed before we re-open at 7:00am this coming Tuesday.
Some pics as promised....
:) :) :)
That counter is AWESOME, Dennis...cant wait to see it for real...oh and that gorgeous looking machine youve got on top of it too... ;) ;D
looks excellent inside dennis. I think you should get a signwriter to put in bold on the window emphasising why the average person would want to come into your store. I think what differentiates you is you roast, and your award winning coffee. So something about fresh roasted on premisis multi award winning coffee. Ive seen a few places doing this - gigante had it all over their window from memory (about what awards they had recently won), and cafe in the city with big bold writing declaring victorian barista champion. Its a bit daggy, but I think it works.
Thats awesome Dennis. Next years visit to Aussie may now be swayed to Sydney.
Well done ;)
Hi Den - Im definitely going to be there. I was going down on the Sunday for CafeBiz but it was more so I could meet Andy and the guys in the flesh, but Im going to switch and go down on the Saturday instead and kill all birds with the one stone...hmmm! :)
Im really looking forward to meeting you, Chris and Andy and any of my fellow CSers!
Now, the only thing I could think of was whether you could get your hands on any small coffee trees, put them in barrels and surround the bottom of them with a green bean mulch. If you couldnt get hold of small coffee trees, then maybe some bare branchy trees and then artfully hang some of your valve bags off the branches (filled with stuffing so theyre puffed out). These would be fairly easy to move out of the way to clean and provide a nice focal point without obscuring people looking into the shop if you placed one on each side of the window.
Sorry, probably not much chop for a design idea but the best I could come up with off the top of my head...
See you in a couple of weeks!
Nice bar there Dennis. Love the dueling B.N.Zs. What pimped up spro machine is on the counter?
That would be Dennis new Elektra 8-)Originally Posted by 6A4655534E464B786A48494C425E270 link=1238642996/28#28 date=1239360189
Nice little set up you have there Dennis
Hoyks will be there in 60 min or so driving down the Putty Road from Maitland
(Used to be an old haunt of mine)
Di go visit my niece *she owns the Hogs Breath Cafe
Thats ElektrafyingOriginally Posted by 114E56404B404C454546464E424D230 link=1238642996/29#29 date=1239360699
So, Di, are you saying youre staying over night??Originally Posted by 5F786E7C64170 link=1238642996/27#27 date=1239359353
Are you still coming to Cafebiz on the Sunday as well??
Otherwise, I guess well miss you as Cafebiz is only Sunday/Monday?
I know that I/we will be travelling to Old Sydney Town on the Saturday but well only be at Cafebiz on the Sunday. Monday is reserved for Ikea and travelling home! ;D
Hi KK - Will give the Putty Road a go, it makes sense! *The Hogs Breath is literally just around the corner from us and my 7 year old has been nagging us to take her there for dinner one night, so I may get to meet your niece shortly (mmm, curley fries...!)
Scoots - CafeBiz: *probably not, now. Unfortunately I cant afford a motel in Sydney (especially when Im about to spend $1,400 on a Refurbed Makin from Chris at Talk Coffee - bargain!) and Den promised me a coffee some time ago so Id like to take him up on his offer and check out his shop at the same time - I only wish they were both happening on the same day!
Hey, maybe I could sleep in the back of the CS Van amongst all the CoE beans! *:D
I think were heading out to the Bri for the June long weekend, so Ill definitely make the drive and pay you a visit while Im out there - Ill talk to you a bit more closer to the time.
Some of the suggestions for the shop windows are interesting. *I actually have some signage on the windows already about the golden bean awards, and used to have beans in the display floor as well as coffee plants and some old pots and grinders. *Im always on the lookout for retro machines but some are more expensive than new ones, or perhaps its just that whenever I go shopping I have a knack for picking whatever is likely to have the most expensive price tag! *;D
The plants were totally wilted and covered in corrosive soot from the fire but miraculously have started to sprout new leaves with a bit of home nurturing. *It will be a while before theyre back at the shop though.
Designing and building the counter in our garage while the builders did their work at the shop kept me sane. *The corbels are hand carved and its painted with Porters liquid copper, acid washed to create the patina, then coated with polyurethane. *The counter top has about 10 coats in all and then hand-rubbed with 4 grades of wet and dry for a silky smooth finish.
The Elektra was installed today after being sent out for some special mods and to have the louvres and work face sandblasted and chromed. *And yes, I decided on two BNZs so that I could run a blend and rotate SOs to enable people to get a taste of something different. I had a bit of fun today dialling them in and making espresso on my own machine with my own coffee - oh paradise!
Its been a lot of work but I think the results have made it worthwhile.
Ill be sending a short newsletter to our newsletter subscribers over the weekend to let them know were reopening and with another special offer - first person to walk in on Tuesday and ask for a set of Rockingham cups will get them absolutely free! *:D
Gotta be in it to win it! ;)
And congrats on the Makin Di - that price is a bargain and the machine is not only classy, but will be a huge leap in performance and espresso quality compared to the Sunbeam.
The new set up looks REALLY great guys!!!!
Im interested to know Dennis where is the shelving unit with the coffee (brown and green) and plungers etc situated? Is it where the drinks fridge used to be?
I really dig the counter and cant wait to see it all in the flesh. Unfortunately Im on strike 3 for attending openings. May 1 is our sons 1st birthday and Sat May 2 is slated for the party party party. I did contemplate putting your adress down as the venue for the invite, but I didnt think it would wash ;)
I know it will go as well as the others and once again, please people dont forget the piccies.
Yes Shannon, the display is where the humungous fridge used to be, and then some!
Great spot for it, the colour suits the feel of the shop. You have a good contrast of light and dark in there.
Ar you going to be running a fridge this time? Will it be the same size or are you going to a smaller version?
Theres a counter top fridge beside the display Shannon, and two more plus a freezer behind the counter.
Weve added a yummy selection of cakes and cookies too.
Youll just have to make an effort and come in! :)
the new setup looks fantastic! cant wait to see it for real.
That counter is deadly Den.
It certainly is Dennis, great work 8-)
Can I please put my name down for your wood carving classes as well as the coffee ones ;)
Cheers - Carrie
Glad to hear youre very nearly open again! Ill put May 2nd in my diary and see how I go closer to the date.
Thanks for the comments folks.
Just one final clean up tomorrow and were all ready to re-open on Tuesday. *The only unfinished part of the shop will be the window displays as Im still not sold on any one particular theme.
Ive been having trouble sleeping the last few nights, partly from excitement and partly from a slightly higher intake of caffeine than my normal quota.
Only 34.5 hours to go!!!!
I thought you wanted something simple in a window display Dennis
Take 2 on the left side window
The espresso neon sign with awards and brass and copper coffee
Take 2 on the right side window display
If display room is available
This is more hands on changing display on a regular basis but it will attract interest
Get one mannequin male/ female does not matter but human like
Place the clothed mannequin *sitting on a chair and table set up for coffee drinking
Daily cartoon like captions to be displayed on the thought of the day coffee related and or specials
You can have lots of fun with it *as the seasons change
E.G. Remove an arm & caption reads - "I would give my right arm for a good cuppacoffee "
Customer participation theme - Best caption to be displayed will get free cuppacoffee
Halaween theme - wrap it in bandages (mummy style)
Caption says - "Wish I came here first for my cuppacoffee "
Just to name a few
Same applies for the blue tiles as above
But be sure to have fun on opening day Dennis
That gets me a hat trick of early morning flights to Sydney, dodgy cab rides, cuppacoffee openings and Dennis provided caffeine overload. ::)
For those in Sydney and shopping for a new machine, Talk Coffee provides an unbeatable deal at every Cuppacoffee grand opening to make it well worth the drive. *:-X
Another bonus is that you get to hang with some like minded CSers as well *;)
Looking forward to another day of airports and planes, shots and banter, Den...
Its hard to give ideas based on your photos Den. Not complaining about your photographic skills; just that you would need to view the facade as a whole, not as separate components.
How about a curtain rail spanning the main window and from it could be hung a couple of bronze or brass lamps. Some translucent curtains similar to the interior colours and the stained glass surrounds above the window. I would would reproduce this on the other window but keep it simple
On the floor of the window, I would have a piece of black or dark coloured cloth draped loosely over it and a few antique items placed on it such as the old coffee grinders. Maybe your neighbour will let you "borrow" some of his stock; these could have small placards to promote his shop.
Once again, I would need to view it in person but I cant help feeling that the verdigris green of your new bench clashes with the blue tiles. From the inside the bench looks fantastic but as I look at the first set of photos on this thread, it keeps telling me to obscure the bench when looking from the outside.
Consider a board spanning across the window at almost bench height adorned with retro pictures similar to those on the wall or pictures of old coffee equipment. Mirror this on the other window
I agree it is hard to describe a visualisation with the information provided so thanks for the ideas and feedback.
FWIW, Im thinking of putting a row of coffee plants in front of the end of the counter, and back of the fridge and glasswasher to camouflage these. Perhaps some coffee trays with raw beans closer to the window front with a little written information about each origin as well as our labelled bags, etc.
So many things are happening at the moment!!! Ive also started working with a developer to build a new website - not an online store but something quite unique. ;)
The first task the developer has given me is to ask my customers the following question...
"If no one knew you existed, how would they find you on the internet?"
So again, I need your help. Over to you...
Originally Posted by 3026232332303C35353636530 link=1238642996/46#46 date=1239577629
Interesting..... * :o ::) ;D
The trick is to understand that it is hard to ask that of potential customers, that do not know your there... *Those that do, are biased and have found you already *:o
There is a lot on obtaining client feedback and while I belive it has to be done... Many go too far in the Questions in the first instance and that puts people off. *
There is a bit on a twist to obtaining feedback, and in teh first instance is about only using ONE question... * "net promoter scores"
I started doing this at work, and the response was very interesting.. *Further more an eye opener for management, but they often dont want to know or want a 10 page questioner to go out...
Part A: It suggested companies measure customer loyalty by asking one simple question rather than relying on lengthy satisfaction surveys: "On a scale of zero to 10, how likely is it that you would recommend us to your friends or colleagues?"
Part B: Optional - Ask for the main reason you scored the way you did. *This provide you with some level of insight as to RSA...
Part C: Ask if there happy to have you ask them again.. If they say NO... *Do not stuff them around...
The "net promoter scores," which measure the difference between the percentage of customers who give high responses ("promoters") and those who give low ones ("detractors"), correlate closely with a companys revenue growth.
Promoters are defined as customers who give the company 9 or 10, while detractors hand out "0" through 6. Customers who log 7 or 8 are deemed "passively satisfied" and arent calculated in the final score.
Plenty on the net... Can be done very easily and the Spread sheet is easy to do up or obtain..
NOTHING is perfect... and there is always a twist or two that you need to consider...
It should also be done in a batch (be it time or *client group etc) and then done again to gauge any shift... *That is assuming you listened and implement changes and not just TBM.
On the back of your loyalty card.... *You could ask the question and have a box for the answer.....
"On a scale of zero to 10, how likely is it that you would recommend us to your friends or colleagues?"
That way you get to collect them when completed... *You may find that while they have a loyalty card... The reason they return, is not as you might expect... *::) *:o
PS... If you or any one else tries this... Please let me know...
Maybe I need to clarify - Im more interested in search words that you might use so that we can improve our google ranking.
As for loyalty cards - I dont like them. a) granted they have a perceived value, but the actual take up rate is low, and, b) theres no point in getting your 10th coffee for free when the first 9 were terrible.
Besides, our ticket prices for everything we sell are already fair and competitive. We have a sign on the window that includes the sentence, "We guarantee youll love our coffee". Thats a big statement. To date, the remarks weve had about that particular sentence have all been. "You can keep that in your window".