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Thread: Communication Breakdown...

  1. #1
    Senior Member Rocky's Avatar
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    Communication Breakdown...

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Just returned from 3days at a conference in Brisbane. Unfortunately did not manage to get close to any of the recommended good coffee places. Had only two coffee experiences - both bad. First one at the Hilton where I approached the barista in the Bistro (I use the term loosely) to be told "Have a seat and someone will take your order" They did about 10 minutes after that, and I carefully explained I wanted a "long black with only half the usual amount of water - thats a single shot with less water" After another 10mins a waitress struggling with the language approached me to say "we got your order wrong and we are doing it again" When it came it was just a normal long black. So obviously nobody there understands English.
    I didnt drink it as it was very strong & very bitter.
    The second experience was at - wait for it - the Airport. Yes, I know, serves me right but I thought the place looked OK so I thought Id have a punt. It was the one down the northern end near the specialty shops on the first level. I ordered a latte but with only half the usual milk. Explained it twice in different ways but, you guessed it, got just the normal latte full to the top. Mentioned this nicely to the barista who promptly grabbed the cup, poured half down the sink and handed it back saying "That OK?" I just shook my head at her and walked away. I cant figure out whether the problem is that the person who takes the order doesnt communicate the message, or the barista is so fixed in their habits that they are incapable of doing anything that varies slightly from the norm. I never ask for variations when it is really busy as I can understand that under these conditions the barista is under a lot of pressure to just keep the coffees coming. I have never yet had a decent coffee from a young female in a coffee shop. I am sure there must be some around who are good baristas - I just havent met them.

  2. #2
    Senior Member Koffee_Kosmo's Avatar
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    Re: Communication Breakdown...

    Dont buy coffee at Brisbane Domestic airport
    I had a coffee with out any coffee taste whatsoever when I ordered
    The shop I went to was at the start of the food court.
    Water or Tea for me at Airports from now on ::)

    KK

  3. #3
    Super Moderator scoota_gal's Avatar
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    Re: Communication Breakdown...

    You know, I consider myself to be a barista, and Ive certainly got some different orders over the years but I have to be brutally honest here and say that I had to read your coffee orders over twice, scratched my head and wondered what the...?

    Seriously, there is a coffee menu, I know you are the customer and yes, youre being very generous to mostly order normally when you can see that the barista is busy...but Im wondering why people think that when theyre getting someone else to make something for them, that that person should automatically get it spot on every time first go, no questions asked? I mean, if you really want what you want, then really, only you can provide that as you know exactly what it is. Why do we put huge expectations on others to be able to get it spot on...? Yes, I know, Im the barista and Im supposed to be all knowing... ;D

    Were not God you know... ;) Well, at least I dont claim to be...others might... :D ;D

    Im sorry that your experience was bad...maybe you should not have such high expectations when youre out and just enjoy what you do manage to find. Maybe it will be more consistently reliable if you buy a bottle of water or a can of Coke... ;)

    Mind you...the barista who halved your drink for you was actually spot on... ;D ;D It was after all what you asked for and how she translated it... ;D ;D

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    TC
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    Re: Communication Breakdown...

    Quote Originally Posted by 19242820324B0 link=1249648323/0#0 date=1249648323
    I wanted a "long black with only half the usual amount of water - thats a single shot with less water" *
    hmm...Id call your order a doppio espresso (given that a lungo is a doppio over water)...or was that just an espresso and a little bit of extra water.... or was that a ristretto? :-/

    Quote Originally Posted by 19242820324B0 link=1249648323/0#0 date=1249648323
    I ordered a latte but with only half the usual milk.
    Erm- did you mean a piccolo Latte? *:-/

    No wonder they were confused....Its probably easier to learn the coffee menu (like the barista hopefully did) Id reckon and then try to make it easy rather than convoluted and confusing for the barista....

    For mine, no wonder they were confused....

    2mcm

  5. #5
    Senior Member Rocky's Avatar
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    Re: Communication Breakdown...

    I fully expected to get some flak about ordering custom coffees from non-connoisseur outlets, and I totally understand that a customer takes a risk when they try to muck around with the menu. I think the problem is that the kids the owners employ to play barista have little training and are probably marginally competent as long as they stick to the standard offerings.
    I tend to avoid asking for things like a piccolo latte as I have found that the waitress just looks at me blankly. I have found it is better to explain what is wanted in the simplest terms possible, although clearly this only works sometimes. Depends on the level of experience (& skill) of the barista.
    Scoota - my problem with the half latte was that the half that was left was consequently diluted by the fact that it had had a lot more milk mixed with the single shot.
    mcm - Id have thought that "single shot with half the normal water" was a pretty straight forward description, but maybe not.
    I think we are a very long way from a mature coffee culture in Queensland regardless of the explosion of so called specialty coffee shops in recent years.

  6. #6
    Sleep is overrated Thundergod's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 2535393922370931373A560 link=1249648323/2#2 date=1249653224
    Well, at least I dont claim to be...others might...
    I resemble that remark.

    -----

    I agree with Rocky that his "single shot with half the normal water" was a pretty straight forward description.

    I also understood how he wanted his latte made.

    I also agree with everyone else that thinks he set his expectations too high.

    Rocky, common sense isnt that common; you can try to make the description as simple as possible but the odds are not in your favour.

  7. #7
    A_M
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    Re: Communication Breakdown...

    Quote Originally Posted by 0539243F353423363E35510 link=1249648323/5#5 date=1249690233
    Quote Originally Posted by 2535393922370931373A560 link=1249648323/2#2 date=1249653224
    Well, at least I dont claim to be...others might... *
    I resemble that remark.

    -----

    I agree with Rocky that his "single shot with half the normal water" was a pretty straight forward description.

    I also understood how he wanted his latte made.

    I also agree with everyone else that thinks he set his expectations too high.

    Rocky, common sense isnt that common; you can try to make the description as simple as possible but the odds are not in your favour.

    giggled like a schoolgirl... *So true...

    Court case teh other day over an electrical *event (serious injury etc etc)..

    The judge made the call and some were shocked....


    Common sence is nothing, it is the reality that counts....

    WTF... *We are well on the way to really downgrading socity... *As this again paths the way for people to go to court over the most stupid things... *As their argument is that was the reality, thus some one must pay....

    Sorry OT and I have ranted on this previously...

  8. #8
    Super Moderator scoota_gal's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 5F70797B6C537F707F797B737B706A1E0 link=1249648323/6#6 date=1249690950

    Court case teh other day over an electrical event (serious injury etc etc)..

    The judge made the call and some were shocked....
    ;D ;D

    Good one...

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    Re: Communication Breakdown...

    The sad truth is that we are not very advanced here in Brisbane with regards to coffee techniques or cup quality in the average local cafe. The things that the really good cafes attract attention for; like grinding to serve, freshly steamed milk, latte art, interesting and unique blends are things that were first explored by David Schomer and others like him and that was from around the 1990s... Twenty years on and were still a long way off from coffee utopia. But the more successful the progressive coffee roasteries are, the better the overall average level as the training filters down and gets spread around.

  10. #10
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    Re: Communication Breakdown...

    Hey, dont be too down on yourselves up there in the Sunshine State...after all, you do have the Australian Barista Champion 2009 living up there! :) Things surely have to be on the up and up!

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    Re: Communication Breakdown...

    Sorry, thats not to say that coffee on the whole in qld is nasty, as youll find that the same is equally true to a lesser or greater extent in each state. *We need more cafes at the ground level to be aware of the fact that good coffee training leads to better coffee skills and thus increases coffee cup sales which also leads to them possibly buying other products that you offer in the shop. :P

  12. #12
    Senior Member Rocky's Avatar
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    Re: Communication Breakdown...

    Im a big fan of reality, but its ideals that improves standards.
    Id guess that the main reason that standards are so poor is that the vast majority of punters dont ask for much. I watched the customers at the Airport coffee shop and I estimated that 90% bought the biggest milk-based coffee they could get. Therein lies the problem. The milk masks most of the flaws in a cup of coffee and the owners of the coffee shops quickly decide that an untrained 17yo can serve up McDonalds-style coffees just as well as a trained barista.
    What it comes down to is that you are only likely to get really good coffee in a specialty outlet because they will develop a clientele who wants what they serve. Pity for those of us who might like a good coffee at the Airport.

  13. #13
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    Re: Communication Breakdown...

    Im with you rocky, its not that hard to stop pouring the milk half way up the cup.

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    Senior Member Sketchy's Avatar
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    Re: Communication Breakdown...

    if you wanted a stronger latte and they dont do small, why not ask for a double shot instead of less milk. that would make it easier for young barista.
    i always ask how many shots they use and i add more to get the strength i like

    LE

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    Re: Communication Breakdown...

    Single shot with less water or latte with half the milk, its not brain surgery. Im with Rocky, these requests are no brainers.

  16. #16
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    Re: Communication Breakdown...

    So...you are the guys who go into the resturant then, read the menu and try to order something thats not on it??

    Really, if you want to see how the other half do actually live, come and stand behind a coffee machine for a day and just see what we do put up with...

    Or...

    Just go and read the barista venting thread...

    Honestly, you guys might be ONE person in the day that orders different...but that day has probably had any where up to 1000 drinks...and Im thinking of those places I know are doing 10 kg per day...

    I will try and fulfil most peoples different requests. I could rattle off a hundred different drinks I do for people that all want it done really hot, quarter strength, very weak, with soy, half water/half milk, the list goes on...I know them all because theyre coming back again and again and I know them all by name...yes..thats because Im a barista, its my job. But sometimes, there is the straw that breaks the camels back I can tell you! (though I always try to oblige...really.)

    The places that Rocky described are places that have people who make coffee, not baristas...and hes been to them once. Hence why he got the response he got...

  17. #17
    TC
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    Re: Communication Breakdown...

    Quote Originally Posted by 7C6C60607B6E50686E630F0 link=1249648323/15#15 date=1249897610
    I will try and fulfil most peoples different requests. I could rattle off a hundred different drinks I do for people that all want it done really hot, quarter strength, very weak, with soy, half water/half milk, the list goes on...I know them all because theyre coming back again and again and I know them all by name...yes..thats because Im a barista, its my job. But sometimes, there is the straw that breaks the camels back I can tell you! (though I always try to oblige...really.)

    The places that Rocky described are places that have people who make coffee, not baristas...and hes been to them once. Hence why he got the response he got...
    I hear you scoots...

    Probably one for the venting thread but I had one who wanted 1/2 full cream, 1/2 skim textured in 2 separate jugs please... ::) Some people are just out to make your day difficult. Perhaps its some sorta power thing to be "different"...

    Its not difficult to identify places where the brew is made out of passion. Theyre almost always waaaaay different to places where coffee is made for the dollar. I guess if you choose the latter- and *what more could you reasonably expect at an airport- you will most likely receive what youd expect/deserve... :-?



  18. #18
    Senior Member GregJW's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 257A62747F7478717172727A7679170 link=1249648323/16#16 date=1249898547
    Its not difficult to identify places where the brew is made out of passion. Theyre almost always waaaaay different to places where coffee is made for the dollar. I guess if you choose the latter- andwhat more could you reasonably expect at an airport- you will most likely receive what youd expect/deserve...
    Unfortunately at an airport you dont have a choice.

    We were coming home from Brisbane yesterday morning and hadnt had a morning cuppa, so we summoned up the courage, picked a cafe outlet on the first floor (eeney meeney miney mo) and ordered two small flat whites with an extra shot. Well, we got exactly what we expected (but not what we deserved!). Horrible beyond belief. *:P

    We got to Sydney, got the car and decided to take a detour home (after stopping on the way to take care of some business - a costly mistake) via Denniss at Sylvania. We couldnt wait to get a nice cuppa, as well as say gday to Dennis. As we got there, waiting to turn right into the side street just past the shop, Julie looks over and says "Theres a CLOSED sign on Denniss door." OH NO!!! Yep, forgot about the Monday 11.00 close. Missed him by a half hour. Bugger!!

    So we decided to take another detour to Cronulla, found Grind Espresso - ahhh! Beautiful! Finally got the horrible taste of Brisbane Airport muck out of our mouths. Gave Buzz Bar a lash too, a bit less beautiful but OK.

    So next time were catching an early flight and are tempted to try airport coffee again, well fight the caffeine craving a bit harder (a LOT harder). *

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    Re: Communication Breakdown...

    Quote Originally Posted by 417463614C51060 link=1249648323/17#17 date=1249995398
    Unfortunately at an airport you dont have a choice.
    Not so Greg...You do have a choice!

    I choose not to partake *:P

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    A_M
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    Re: Communication Breakdown...

    Quote Originally Posted by 1B445C4A414A464F4F4C4C444847290 link=1249648323/18#18 date=1250028057
    Quote Originally Posted by 417463614C51060 link=1249648323/17#17 date=1249995398
    Unfortunately at an airport you dont have a choice.
    No so Greg...You do have a choice!

    I choose not to partake *:P

    Sorry I agree with Greg...

    I have to do a 6.05 flight from Brisy to Townsvile next week... I will do my best to have a coffee here at home...

    But may not get a chance... I will not have one on teh plane... And have a Taxi booked to get me ASAP to the Tvl Hospital on arrival..

    So which is worse... Airport of Hospital ??

    At some stage I will need and want a coffee, I should not be discriminated agents, just because most franchises / cafés do not understand.. It is not the workers, they have been told / instructed... For some, when you tell them their eyes light up... Others have said, Thanks for the info; always knew I did not like teh coffee here for a reason..


    I will end up with a Dare or other pre packaged iced coffee as a get me by. BUGGER.. I hate being disadvantaged due to my tastes... but it is more frustrating as there are plenty of shops... But they serve CRAP..

  21. #21
    Senior Member GregJW's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 2D726A7C777C7079797A7A727E711F0 link=1249648323/18#18 date=1250028057
    Quote Originally Posted by 417463614C51060 link=1249648323/17#17 date=1249995398
    Unfortunately at an airport you dont have a choice.
    Not so Greg...You do have a choice!

    I choose not to partake *:P
    Yeah, best option, Chris. *:-/ Unfortunately our morning habits have accustomed us to 2-3 beautiful coffees every morning, so that if were missing out, we sometimes (mistakenly) try to make do with inferior product. We wont succumb to that trap again any time soon. Internation@l Ro@st with scalded milk? No thanks!

    I hate airports. * :(

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    Re: Communication Breakdown...

    Quote Originally Posted by 68474E4C5B644847484E4C444C475D290 link=1249648323/19#19 date=1250028660
    So which is worse... Airport of Hospital ??
    In my experience hospital is worse, had the worst coffee ever when my wife was in hospital. It was so bad I went and had an instant to get the flavour out of my mouth!!!!

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    Re: Communication Breakdown...

    have you thought about asking for a piccolo long black or a piccolo latte?

    generally speaking, coffee shops dont keep a milk of the day to top up the pitcher with.

    & if you read your long black order - you specified that it was the single shot that was to have less than the usual amount (25-30ml) of water, making it a long black on a ristretto base.

    mais non?

  24. #24
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    Re: Communication Breakdown...

    frankly, regardless of any real or imagined communication breakdown im still a little amazed that anyone would bother to order coffee in a hotel bistro or an airport and expect anything that approaches a drinkable beverage. :o

    Speaking strictly for myself, these are 2 places I would never bother ordering coffee in. :)

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    Re: Communication Breakdown...

    I have always found the most amazingly ironic thing about this whole "impossible search for quality coffee in cafes" is that you so often see a machine costing several thousand dollars being totally wasted by a completely untrained salesperson.

  26. #26
    Senior Member Rocky's Avatar
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    Re: Communication Breakdown...

    I guess Im an optomist by nature. I approach situations with a positive manner & outlook and tend to expect a positive result. Sometimes it happens - sometimes not.
    I would not have thought it was too much to expect a really good coffee in a top Hotel but I think the learning is that the setting is irrelevant - its the barista who counts. (this is why I still occasionally take a punt in an airport).
    Im not likely to slash my wrists over it all....

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    Re: Communication Breakdown...

    I visited my regular cafe this morning and asked for a Doppio....the serving girl (not the Barrista) had never heard of it and remarked that it was the first time anyone had ever ordered it that way. She just knew it is a double shot of espresso. Its a good cafe, with a very healthy turn over...but goes to show that not everyone knows the authentic coffee names.

  28. #28
    CoffeeSnobs Owner Andy's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 236467242F3F570 link=1249648323/26#26 date=1250832217
    but goes to show that not everyone knows the authentic coffee names
    ... or goes to show too many people use milk!

    ;D

  29. #29
    Senior Member Dennis's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 7F383B7873630B0 link=1249648323/26#26 date=1250832217
    but goes to show that not everyone knows the authentic coffee names.
    Not everyone knows how to spell Barista either. :P ;D


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    Re: Communication Breakdown...

    im no expert but i find it easier to work your way up to the drink you want rather than subtract things to make the drink you want.

    i.e. ill have a short black with 30mls of hot water or
    a short black pour onto 30mls of hot water.
    rather than a long black with not as much water and only a single shot.

    dont know if this helps.
    i totally understand about the pouring out of half the latte. but it was an airport.
    im not sure how i would order that one but with the long black i would start from a short black and work up rather than backwards.
    hope this helps.

  31. #31
    Senior Member Rocky's Avatar
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    Re: Communication Breakdown...

    Blackbean - I think there is something in what you say, and I had thought about what language to use, to be as simple & clear as possible (because I do empathise with the person behind the machine) (some would say if you truly empathise stop making willy-wanker orders) (theyre entitled to their opinion)
    I thought maybe the idea of trying to add 50ml of water to an already full demi tasse might cause problems (would they be comfortable going to a bigger cup that would be less than half full? Would they know how much 50mls was?)
    Its a challenge.

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    Re: Communication Breakdown...

    fair enough... as i said, im no expert.

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    Re: Communication Breakdown...

    Quote Originally Posted by 46676C6C6B71020 link=1249648323/28#28 date=1250843222
    Quote Originally Posted by 7F383B7873630B0 link=1249648323/26#26 date=1250832217
    but goes to show that not everyone knows the authentic coffee names. *
    Not everyone knows how to spell Barista either. *:P ;D
    oops :) thats an instant ban on this site. ;D

  34. #34
    Super Moderator scoota_gal's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 3A7D7E3D36264E0 link=1249648323/32#32 date=1251030803
    Quote Originally Posted by 46676C6C6B71020 link=1249648323/28#28 date=1250843222
    Quote Originally Posted by 7F383B7873630B0 link=1249648323/26#26 date=1250832217
    but goes to show that not everyone knows the authentic coffee names. *
    Not everyone knows how to spell Barista either. *:P ;D
    oops *:) *thats an instant ban on this site. ;D
    Yep...youre so gone... ;D [smiley=evil.gif] ;)

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    Re: Communication Breakdown...

    what if I say 5 hail Doppios and have two Ristrettos? ;)

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    Re: Communication Breakdown...

    Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?". Its a conspiracy.....

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    Re: Communication Breakdown...

    Quote Originally Posted by 246360232838500 link=1249648323/35#35 date=1251091909
    Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?". * Its a conspiracy.....
    Fair enough, you just asked for a double.....

    Double what?


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    Re: Communication Breakdown...

    Quote Originally Posted by 1C212D25374E0 link=1249648323/0#0 date=1249648323
    I ordered a latte but with only half the usual milk.
    If you walked into my store youd be charged for a small with an extra shot instead of a regular with half the milk.

    Quote Originally Posted by 1C212D25374E0 link=1249648323/0#0 date=1249648323
    "long black with only half the usual amount of water - thats a single shot with less water"
    Again, charged for a small, but easily put into a regular cup half filled if thats what you wanted.
    The girls I worked with have been taught that if theyre unsure of the order to direct it to me or another Barista who will generally sort it out, Im unaware of anyone weve been unable to accommodate...then again, I work at a Gloria Jeans, so no doubt theres some here that instantaly discount my opinion because Im not a "Barista".

  39. #39
    Sleep is overrated Thundergod's Avatar
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    Re: Communication Breakdown...

    I dont think the issue is about the cost.

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    Re: Communication Breakdown...

    Quote Originally Posted by 5D554D475A3E0 link=1249648323/36#36 date=1251092361
    Quote Originally Posted by 246360232838500 link=1249648323/35#35 date=1251091909
    Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?". * Its a conspiracy.....
    Fair enough, you just asked for a double.....

    Double what?
    Ok, so technically I shouldve asked for an espresso doppio, but its a coffee bar, serving just espresso, so it cant really be confused with a different drink. *By that logic, if Id have asked for a machiato, Id have been given a stain, or a glass of milk if Id asked for a latte (I know, I know). *I wasnt asked "a double what?" , I was asked as if doppio was something/a term that the guy had never heard before.
    I think Andy was on the money...too many milk drinks. *;)

    [/QUOTE]

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    Re: Communication Breakdown...

    Quote Originally Posted by 206764272C3C540 link=1249648323/39#39 date=1251099089
    I think Andy was on the money...too many milk drinks. *;)


    Agree absolutely Steve. Such a majority of milk drinks that a doppio ristretto or doppio espresso probably doesnt jump into their heads I reckon without the extra explanation.

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    Re: Communication Breakdown...

    Quote Originally Posted by 460102414A5A320 link=1249648323/39#39 date=1251099089
    Quote Originally Posted by 5D554D475A3E0 link=1249648323/36#36 date=1251092361
    Quote Originally Posted by 246360232838500 link=1249648323/35#35 date=1251091909
    Mmmmm just back from BBB...I asked for a Doppio and was answered with "whats that?". * Its a conspiracy.....
    Fair enough, you just asked for a double.....

    Double what?
    Ok, so technically I shouldve asked for an espresso doppio, but its a coffee bar, serving just espresso, so it cant really be confused with a different drink. *By that logic, if Id have asked for a machiato, Id have been given a stain, or a glass of milk if Id asked for a latte (I know, I know). *I wasnt asked "a double what?" , I was asked as if doppio was something/a term that the guy had never heard before.
    I think Andy was on the money...too many milk drinks. *;)
    [/QUOTE]
    With all respect doppio is not a term often used by cutomers, most would ask for a double. In training it might be reffered too but use of the term double is far more common. I guess the advantage to calling it doppio is people will know you mean double shot rather then double size. Also it can be dangerous to assume what customers mean when they use language like this. Sometimes they are trying to sound clever without really knowing what they are ordering.

    I agree doppio just means double. You could have meant a doppio machiato or doppio latte or anything. If someone ordered that off me I would definatly clarify that they want double espresso. If they are a return customer it wouldnt be nessasary.

    (wise old man voice) Knowing the meaning of the word doppio does not a good barista make.

  43. #43
    Senior Member
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    Re: Communication Breakdown...

    Doppio Machiato, Doppio Latte....never heard of these. Wouldnt they be a Long Mac and a Large Latte? I wouldnt have thought you could fit 2 regular lattes in a glass...apart from that picture of one posted in a different thread. :)

    But I agree with you Muppet man...no matter what the coffees are officially called, its what theyre commonly called that really matters.
    Thats why I agree with the OP, if hed asked for something like a piccolo latte, I bet someone elses left nut that the person taking his order wouldnt have had a clue what he was asking for.

    Im now going back to ordering how I would normally order....double shot please. :)

  44. #44
    Senior Member Dennis's Avatar
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    Re: Communication Breakdown...

    Quote Originally Posted by 317675363D2D450 link=1249648323/42#42 date=1251149199
    Doppio Machiato, Doppio Latte....never heard of these.Wouldnt they be a Long Mac and a Large Latte?
    You need to get out more Steve. ;D Doppio" refers to a double shot. ;)


  45. #45
    Senior Member
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    Re: Communication Breakdown...

    Dennis, did you read the previous few posts? * ;)

    I dont get out enough....they lock me in at night. :D

  46. #46
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    Re: Communication Breakdown...

    Whats chance does the average barista have when snobs cant decide on definitions. This whole thread kind of proves a point, as does the communication breakdown thread.
    We cant even find consensus on a flat white in that thread. :D

    edit, oh this is the communication thread. :-?
    I mean the latte not on the menue thread.

  47. #47
    Senior Member Luke_G's Avatar
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    Re: Communication Breakdown...

    Behmor Brazen - $249 - Free Freight
    Usually i take the order and write it down in MY language..

    Your coffee would have read either a 3/4 long black or a 3/4 latte

    thats for 6 ounce cups anyway.

    And your right with the whole young barista thing...
    I had a coffee at the Jamaica Bler in the Sydney airport terminal...$4.80 for a 12ounce(medium) with a single shot(ordered a double) and burnt as hell despite the fact she was using a thermometer !!!
    If she had of spoken English i would have told her how crap she was!

    Having said all that...a coffee experience is not all about the coffee though it the most important factor.



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