Originally Posted by 635253444F4E42270 link=1267190734/0#0 date=1267190734
I am proud of my dog, but he doesnt do much but eat, sleep and sh!t
OK, so how do you hide the fact that a client, who is soooo proud of his fully automatic coffee machine, and loves the coffee it produces, *was simply bitter, luke warm, and way to much cold froth??
It was hard not burst out laughing. Now, Im far from being an expert, but my old stovetop made seriously better coffee.
I had no choice but to stand up and continue my presenting my workshop to this accountant group.....and try to refrain from laughing....
Anyone had a similar experience and did you say anything?
Originally Posted by 635253444F4E42270 link=1267190734/0#0 date=1267190734
I am proud of my dog, but he doesnt do much but eat, sleep and sh!t
hahahahahaha amongst a few other things no doubt..
Ask for less cold froth next time and it will be an improvement!Originally Posted by 1C2D2C3B30313D580 link=1267190734/0#0 date=1267190734
funny thing was that I had asked for a Latte.........:)
I bought a car yesterday and while I was on a quick test drive around the block, the salesman proudly made my wife a coffee from their Saeco Automatic.
She didnt mention it until we were on our way home and told me shed also mentioned to him not to offer me a coffee. ;D
I asked if it was a manual machine like one Id glanced at in the new car section or if he just pressed a button.
She said hed had to press several buttons (I believe he was selecting options for the coffee) and then pressed another one to froth and add the milk.
Lucky they didnt say anything to me as my tongue is getting sore from biting it all the time.
i just avoid it all together by saying no thanksOriginally Posted by 033233242F2E22470 link=1267190734/0#0 date=1267190734
I normally choose tea if its offered or availableOriginally Posted by 626B7069626F670A0 link=1267190734/6#6 date=1267240548
hahahaha or just ask for some water instead !!
Knowing my luck it would come from the auto machine ........ >:(
I thought this thread would be appropriate to add this picture. If this is what the manufacturer (or at least the marketing team) consider to be good coffee then Id be staying well clear of anything they make.
Oh and for the record I hardly ever drink coffee that I havent made myself anymore. My family and friends have simply stopped asking me if Id like coffee when I go to their homes. I will only pay for a coffee if I know it is going to be good. I think the last one was from The Coffee Barun and that was at least 3 months ago. I would happily pay double what they charge for coffee of that quality.
I should also add that Coffee Craft are usually pretty generous about offering a free shot whenever I go there for my beans. It would be simply rude of me to refuse.
No no CJ your mistaken, that is a tea brewing machine ;Dat least thats what it looks like its doing :o
Abraham Lincolns quote may be apt at this point:
"If this is coffee, please bring me some tea; but if this is tea, please bring me some coffee."
I saw a very different coffee machine in a mobile coffee van the other night. It looked like your normal 2 group La Cimbali machine but the group head on the right was about 12 inches (huge). There was a plastic handled spout identical to the ones you find on hot water urns just on top to the right of the grouphead. Once the person ordered the coffee they pulled the urn handle and out came a flat (no crema) black liquid. The rest of the coffee was made by steaming the milk as usual.
No grinders, just lots of pre-ground brick packs – and $4.50 each!
apart from the horror of preground :P What you saw was a hotel group. Rancilio also had them fitted to some of the Z8s and 9s so 70-80s designed to make filtered coffee from the espresso machine instead of espresso based drinks.
And some of these are collectors items eg. 1959 Faema Nordica!Originally Posted by 6265616E666C79696E67000 link=1267190735/13#13 date=1267507897
Really bad pic of a Rancilio Z9 version
Im always polite when i get a bad coffee, even if ive paid for it.Originally Posted by 132223343F3E32570 link=1267190735/0#0 date=1267190734
Id like to take coffees back and tell the barista whats wrong with it but whenever i consider doing it i get an overwhelming sense of guilt about possibly embarrassing the poor guy (and making myself look like a pretentious flog) and think better of it.
Just last week i had an absolutely dreadful coffee whilst at the casino.
The place in question had quality tools but it was close to the worst coffee ive ever had (and that includes the few lattes i had from GJs years before becoming a CS).
I considered returning it but again, i felt guilty at the prospect, so just had a sip and then walked out.
BTW Id be more inclined to say something if i thought i could help the barista (ie. if i believed that the poor coffee was a result of a lack of skill or technique) however this guy clearly knew what he was doing, would have known how terribly poor his extraction was but obviously just didnt care.
I can handle a bad extraction, we all stuff up on occasion (me moreso than most ;D ), but i cant forgive a lack of pride in the coffee you put out.
OT but kudos to whoever corrected the typo in the thread title. :)
Originally Posted by 2621252A22283D2D2A23440 link=1267190735/13#13 date=1267507897
Right o, so they are making Lattes with a pre-ground filtered coffee base - *yummo! *
All for just $4.50
Id take that over paying a fiver for a coffee from GJs. ;DOriginally Posted by 3F38232B2C3E394D0 link=1267190735/17#17 date=1267508822
haha... Yes i decided to try a coffee from an outdoor cafe sorta place at a train station yesterday.... ummmmm yeah worst ever id honestly have to say...
BUT let us discuss! Do people here ever take their coffee back? Do others grin and bare it? Thats the thing... i can enjoy almost anything, ill certainly know if its badly made, but ill still try and enjoy it. Thats the thing... we could run the risk of embarrassing the barista, BUT in the long run help them out and bring about some awareness on their technique etc.....
What to do..... :S
A story about returning coffee...I believe that you can do it and as a barista, I prefer to hear that my coffee is bad rather than good. Good I can always do...bad I need to know so I can fix it...
Anyway, my husband and I were out for lunch in Mooloolaba one day and having finally found a place that wanted to serve us (yes, we did walk into several cafes to have the staff walk away from us!!) we sat down to lunch and coffee.
In a place like Mooloolaba where the cafes are next to each other, youd expect good food and service. Which we got but honestly, the coffee was undrinkable! Hence, I ate my food but left the coffee.
The waitress came over and asked if everything was ok with us, eyeing off the coffee which was untouched. I said the food was great but the coffee was awful and I just couldnt bring myself to drink it. I explained that it tasted very bitter and I dont like adding sugar to my drinks. She asked if they could make me another to which I said sure, if youd like to try and do better for me. *
All the while, my husband is sitting there with a bemused look to his face... ;D
The manager returns with the coffee and he apologises, saying something about the machine needing a clean, whilst Im thinking that the girl operating it was not watching her pour and heated the milk to within boiling point. Thankfully, the coffee was drinkable and certainly was a huge improvement on the first offering.
So, basically, I think that if you have walked in to a place that has staked its reputation on its coffee and its not up to par...then by all means please say something. We baristas need to know if were on our game or not and that it needs to be not just according to our palates.
Actually, I was only saying to my boss the other day that we must go through our coffee menu and try every drink that we offer again, in order to ensure that what we are serving is up to par and does taste ok.
The majority of people are just happy to accept what is put down in front of them and if the service is done with a smile, theyll take anything. (I am speaking from my experience here of 5 years in the one cafe.) However, I am more often than not left wondering why someone didnt finish a coffee, a sandwich or a pie...sometimes its for the simplest reasons (ie not enough time, too full etc) but if its because it didnt taste right, well, that is when I want to know...
So folks, do us a favour and dont feel embarrassed to tell the barista if its bad, as we really do need to know if it is bad as much as if it is good. *:)
We treated ourselves to going out for breakfast today at a place where the food is always good and the coffee ok.
Today, as the waitress brought the latte toward the table I could see it was half filled with froth, so sent it back before it touched the table. Moments later it came back, topped up, and when I touched the glass I thought my fingers were going to fuse to the glass. Left it for a couple of minutes, then out of curiosity, took a tiny sip and still managed to burn my tongue. Probably needless to say, but I left the coffee for the next patron.
Paid the bill including $3.80 for the coffee, but figured they blew their tip. And yes, told them what I thought of the coffee and why. Wont be going back in a hurry.
Wife and I usually return bad coffees and ask for refunds - only if they are really bad though. Since I have been hanging around this site (and roasting my own coffee etc...) we seem to be a lil more picky as well..
We returned two flat whites a few weeks back as they came out bitter and molten. Told the waitress this - she came to our table with a smirk on her face and popped a milk thermometer in one of them, looked back at the gent behind the machine and grinned and shrugged her shoulders.. Last time I get coffee there.
:o Holy cow! Thats an instant send back because she just not only contaminated your coffee with that thermometer but probably went and stuck it back into the milk jug and contaminated it as well!! :oOriginally Posted by 3B292A5C0 link=1267190735/22#22 date=1267933420
Not to mention how rude that was...
I suggest a report to the Health Authorities.Originally Posted by 495B582E0 link=1267190735/22#22 date=1267933420
Grandpa tricked me!
Id arranged a sorrentina purchase for him and when we went round yesterday he offered coffee and I was like "well alright, this should be good."
Too late, I realise he was firing up the old, dirty superauto.
"Wheres the sorrentina Pa?"
"Oh Ive already packed that for the trip to (Great Aunty) Fays house. This will just take a moment to warm up."
Cold froth, lava-hot watery body and a tainted flavour that 2 sugars couldnt cover.
I told him it was good, and that was mustering as much polite lying as I could manage.
Bonus level: Pa had a beer. He wouldnt even have his own coffee and I had to drink the lot!
Thatll teach you to lie, Mel. Didnt your grandparents teach you that honesty is the best policy! ;DOriginally Posted by 727A73767C76706A6C1F0 link=1267190735/25#25 date=1267996669
Curse the CS bug. It is difficult to enjoy a coffee now when I go out. So much so that it takes some convincing to go out to coffee when I could make my own put it in a takeaway cup drive 5 minutes and drive down to the river to drink it looking across at perth.
I remember one time going to a cafe and spent the whole time talking about how crap the coffee is and why it might be bad and that they had no excuse because their equipment was decent bla bla bla.
The whole family knows how I love a coffee so the first thing they do when I visit is offer me a coffee to which I say no thanks. The inlaws have an auto delonghi which they use baileys flavoured GJ coffee beans which I still havent tried and cant bring myself to.
Gone are the days where you can enjoy sitting down for coffee at some random place ;D
We took my mum out for morning tea to Kalamunda on the long weekend holiday, found a cute looking cafe which was chock full of people waiting to be served including a huge group of lycra clad cyclists, during the long wait in line I observed the very busy coffee makers in action, doser full of pre-ground almost black grounds, steam wands caked with milk, the double pour resembled a fire hydrant at full pressure, spooning the froth on top of the overextracted muck and then smothering it with mega amounts of chocolate dust--I finally arrived at the counter and ordered our crepes, a ginger beer and tea for the ladies, if this place took some care with their coffee it could be a great little cafe but with the number or people lined up waiting to drink their swill perhaps they dont give a damn >:( >:( >:(
Also known as a, "gaggle of geese".Originally Posted by 2B3E292922212D224C0 link=1267190735/28#28 date=1268031367
Let this be a lesson to you. Whenever and wherever you see them flock it is an ominous sign. Better to back away quietly and leave them to their soy frappe decaf moccachinos.
Thanks for the advice Dennis :)Originally Posted by 56777C7C7B61120 link=1267190735/29#29 date=1268032515
A good friend of mine calls a gaggle of cyclists at a cafe "coffee cheaters" (we have a local bikie gang called the Coffin Cheaters!).
He hates it when he arrives at a cafe full of these lycra clad guys, they order one coffee or water, take up the whole place preventing true cafe goers from enjoying their java while reading the weekend paper or engaging in quiet discussion with friends. >:( >:(
Ive been offered many a cup of not-so-good coffee. And always, always, i just dismiss it as a "taste is subjective" or "delicious is relative" kind of thing. I had a laugh.
Thats the only way the barista will improve too, theres only so much coffee they can drink themselves. :DOriginally Posted by 32222E2E35201E26202D410 link=1267190735/20#20 date=1267928134
Oh come on, not all are that bad. OG and his friends are lycra clad and most of them know good coffee and one or two are baristas.Originally Posted by 1D3C3737302A590 link=1267190735/29#29 date=1268032515
Not to mention, some of the really fit guys are pretty easy on the eye too.
Unfortunately, around Tour down under time here in Adelaide there are more of the fat men in lycra that make you want to tear your eyes out from the assault on them ;D
Oh the horror overweight Lycra Clad Bike riders out for their 10km Sunday Latte run with clip on shoes to absorb the massive power at 15-20km/hr and all the gear what a bunch of
"posers" on their $2000+ bikes. Cool NOT ::)
BF an anti Lycra wearing Bike Rider 8-)
Gee, thanks for the reminder! :POriginally Posted by 3E27313B3C3633520 link=1267190735/33#33 date=1269038844
I have to agree with this, even though Im quite often someone who doesnt give any feedback when the coffee is either bad or not what I wouldve expected.Originally Posted by 3F2F2323382D132B2D204C0 link=1267190735/20#20 date=1267928134
Im just back from Melbourne and I was thinking about this post as I went hunting for a good coffee this afternoon. *Id had a bit of a bad run at getting what I ordered today out in St Kilda and by the time I got back in to the CBD my usual haunts were shut.
I had a hankering for a double ristretto and picked a random cafe but without much hope of actually getting one. *No luck at this cafe either. *I got in and asked for one and my friend ordered a cappuccino. *His order was no issue, but mine he had never heard of before.
What made me happy was that when I said an espresso would be fine, the barista asked me what a ristretto was and to give him a chance to make it. *He didnt get it right, but when I went to pay he asked if it was what I had wanted. *Normally I wouldnt have said anything other than it was fine. *However, given his interest and me thinking back to this post I figured Id tell him the truth. *I let him know it wasnt what I was after. *
I didnt get a bad coffee, in fact it was a nice espresso and the fact that he was keen to try and make what I wanted really impressed me. *When I did let him know it wasnt quite what I was after, he asked for a chance to do a better job next time. *Given his approach, I think Ill go back and let him take another shot at it next time Im in town.