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Thread: New Members and Responding to the Same Questions

  1. #1
    Senior Member Thirteen13's Avatar
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    New Members and Responding to the Same Questions

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I think there needs to be a sticky FAQ BES900 thread. it seems to be the same questions over and over.

  2. #2
    Senior Member Coffee2Di4's Avatar
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    If we had a sticky for oft asked questions, CoffeSnobs discussions would decrease by 50% and the number of threads would explode!!!

    When people ask the same question as has been asked before, often it is a way for them to dip their toes in the water with posting in a forum that is new to them - this is how I became a CS member, many moons ago. The replies that I got were so personalised and helpful that I continued to visit the forum and it wasn't until being on here for a while that I realised that my question was one that had been asked many times before!

    So, I guess, what I'm saying is, treat these questions as an opportunity to provide some of your wisdom and knowledge, and to get to know a person and welcome them - it only takes a couple of minutes to reply but may lead to a lifelong friendship.

    Cheers
    Di
    (Feeling quite 'zen' today!!! )
    backyardbean likes this.

  3. #3
    Senior Member Yelta's Avatar
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    Wink

    Quote Originally Posted by Coffee2Di4 View Post
    If we had a sticky for oft asked questions, CoffeSnobs discussions would decrease by 50% and the number of threads would explode!!!

    When people ask the same question as has been asked before, often it is a way for them to dip their toes in the water with posting in a forum that is new to them - this is how I became a CS member, many moons ago. The replies that I got were so personalised and helpful that I continued to visit the forum and it wasn't until being on here for a while that I realised that my question was one that had been asked many times before!

    So, I guess, what I'm saying is, treat these questions as an opportunity to provide some of your wisdom and knowledge, and to get to know a person and welcome them - it only takes a couple of minutes to reply but may lead to a lifelong friendship.

    Cheers
    Di
    (Feeling quite 'zen' today!!! )
    No argument from me on this one, there is nothing more off-putting than to join a forum, introduce yourself, then after (in some trepidation) making your first post, being curtly told Google is your friend or even worse, the search button is in the top right hand corner of the home page, try using it.
    Most people join forums for contact and interaction with like minded individuals, being told to use search facilities hardly smacks of friendliness and is certainly a pretty poor welcome, what people that react this way are in fact saying is p*ss off and don't bother us with your trivia, we have more important things to deal with around here.
    Contemplate this, if we reach the point of having a sticky for every conceivable question in every category, then there would be no need for any of us to ask questions again, simply (do a search)
    My message to new members is, keep asking questions and ignore the small percentage of people who reply this way, you will normally get the answer you want.
    sidewayss likes this.

  4. #4
    Senior Member Thirteen13's Avatar
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    Im not suggesting that we shun noobs on the forum and grilled cheese sandwich them with GOOGLE SEARCH flame responses, but just about every 1-2 pages saying the same thing over and over. I mean its wonderful so many new people join, but why have a search feature on the forum then ? Why not have a sticky FAQ, it then gives the new people a quick point of reference rather than for them to post up a question, then have to wait however long for a reponse, when the commonly asked questions can be stuck and they can feel overwhelmed and happy that our "wealth" of knowledge is in a quick easy to access section and we can keep this thread to other, less common info/chat etc etc

  5. #5
    Senior Member Coffee2Di4's Avatar
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    Quote Originally Posted by Thirteen13 View Post
    Im not suggesting that we shun noobs on the forum and grilled cheese sandwich them with GOOGLE SEARCH flame responses, but just about every 1-2 pages saying the same thing over and over. I mean its wonderful so many new people join, but why have a search feature on the forum then ? Why not have a sticky FAQ, it then gives the new people a quick point of reference rather than for them to post up a question, then have to wait however long for a reponse, when the commonly asked questions can be stuck and they can feel overwhelmed and happy that our "wealth" of knowledge is in a quick easy to access section and we can keep this thread to other, less common info/chat etc etc
    Because if we had a 'Sticky' for the BDB thread, then we'd have to have a 'Sticky' for every other machine out there, don't you think? Let's see, the Sunbeam 6910 thread, the Isomac Zaffiro thread, the NS Musica thread, The Macap M4D thread, the GeneCafe Roaster thread, etc - funnily enough, BDB's are not the only machines that people buy. Then, with so many 'sticky' threads, you'd be on page 10 before you found your general thread and then people would start complaining about how many sticky threads were there and how they couldn't find anything else unless they did a Google Search.

    There is, and always has been, a Caveat on forums on the web - if you don't want to reply, you don't have to.

    I'm going to split this away from this thread in a short while (on TapaTalk and don't have all my Mod powers through that) because we really have gone off-topic with it...might make it a 'Sticky'

    Cheers
    Di

  6. #6
    Sleep is overrated Thundergod's Avatar
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    The same old questions are also easy ones to answer.
    When I used to be on CS what appeared to be 24/7 in my early days, answering those easy ones quickly for a noob felt good.

    Also, searches only work if you use the correct terminology.
    Humans tend to work better than search engines in some instances. This forum being one example.

  7. #7
    Senior Member Coffee2Di4's Avatar
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    And, I seem to remember, you were one of the ones that responded to my first question, TG and made me feel welcome. I think I was possibly put in my place fairly quickly, but nicely, by correcting my 'expresso' spelling...

    (Note: That means you have to take partial responsibility for my being a Mod nowadays! )

  8. #8
    CoffeeSnobs Owner Andy's Avatar
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    Behmor Brazen - $249 - Free Freight
    ...of course if you want to write a BES900 FAQ I'm sure we can find somewhere to put it so everyone can access it and/or point to it.



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