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Thread: Experience with coffeeitalia AU

  1. #1
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    Experience with coffeeitalia AU

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all

    I have been browsing these forums for quite a while and have settled on ordering a Gaggia classic. I know coffeeitalia is an online company, although with no dealers close to me anyway the ability to buy local isn't a huge drawcard.

    I am seeking of any experience others have had with this company. Good or bad.

    Thanks

    Jason

  2. #2
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    Hi. I bought my Europiccola from them about 18 months ago. No dramas.
    Richard

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    Quote Originally Posted by richard_m_h View Post
    Hi. I bought my Europiccola from them about 18 months ago. No dramas.
    Richard
    Thanks Richard. Can I ask if it is Australian stock, I.e. fitted with an AU plug and not a euro one

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    It is australian. They were OK to talk to when I got it, so call them.
    R

  5. #5
    Senior Member coffeechris's Avatar
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    Im only taking a stab, but im assuming Jason you are in Victoria, eastern suburbs? I have dealt with them a few times and they were more than helpfully. The bloke who is situated in Mount Evelyn/Monbulk i believe is a importer for the Gaggia. Have you asked peoples opinion on here about a coffee machine and what they may think might be a good option?

    Cheers,

    Chris

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    Hey Chris, actually in North qld.

    thanks for the feedback. No I haven't asked the forums directly about a specific machine but have read a fair bit rather than creating a new post someone else has done. The classic with a good grinder is about the top of my price range

    cheers
    jason

  7. #7
    Senior Member coffeechris's Avatar
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    I couldn't be more wrong, i only said are you from melbourne knowing the bloke is based not far from me. No shop or anything, but the dealing i have had with him/them have been positive. Good luck with your purchase, let us know how you do go. Enjoy the FNQ weather

    Cheers,

    Chris

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    thanks Chris. been digging trenches to get some water to drain!!! A good coffee would go down well right now

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    Senior Member coffeechris's Avatar
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    My parents are in Cairns and my twin brother is down seeing a mate on Magnetic Island and i hear the rain is pelting down!! I have to say my choice for New Years is a Coffee of a Beer.

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    Grinders in Carlton have a special on Rancilio Silvia that might be worth a look. Check online. (I work near them and see the specials in their window)

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    thanks, just checked it out and prob a bit steep as I need to budget for a good grinder too.

  12. #12
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    My god- that's an incredible price and must be close to landed import cost.

    I'm tempted to buy one myself as a traveller. Waaaaaaaay under our last quoted wholesale price on these.

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    I am assuming you are referring to the Silvia at grinders

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    Yes Jason,

    FWIW, I'd be looking behind the couch cushions. It's a way better machine.

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    even without PID? what sub 150 grinder would suit then?

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    if you can live with a manual grinder for a while its doable. then the manual becomes your travel grinder later on.

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    I've noticed quite a lot of good specials on the Silvia in the last few months, wonder if there's a V4 coming soon... Probably just xmas sales though I guess.

    Considered purchasing off these guys (coffeeitalia) a while back. They had an Isomac Tea with cool touch extremely cheap. Was a bit suss on their dodgy looking website but, and that it wasn't labelled 'Due' so assumed a grey import.

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    Quote Originally Posted by chron View Post
    I've noticed quite a lot of good specials on the Silvia in the last few months, wonder if there's a V4 coming soon... Probably just xmas sales though I guess.

    Considered purchasing off these guys (coffeeitalia) a while back. They had an Isomac Tea with cool touch extremely cheap. Was a bit suss on their dodgy looking website but, and that it wasn't labelled 'Due' so assumed a grey import.


    The pricing on the Isomac Tea has got me thinking about a post christmas present.

    Too good to be true??

  19. #19
    Senior Member NakiChap's Avatar
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    Just over $1200 for a brand new isomac tea, are these grey imports ?

    Quote Originally Posted by stephen28 View Post
    The pricing on the Isomac Tea has got me thinking about a post christmas present.

    Too good to be true??

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    Coffeeitalia AU no longer operated from Australia

    I was the manager of Coffeeitalia AU for 5 years but mid way through this year made the decision to withdraw from the group. I am only responding to this thread now because Coffeeitalia AU is now administered from Spain/Italy and all products are now shipped from Italy. I would advise anyone to buy from Coffeeitalia AU with great caution. The Pitt Street address on their website is a carpark with maybe some virtual offices above it. Greg Miller


    Quote Originally Posted by Jason1985 View Post
    Hi all

    I have been browsing these forums for quite a while and have settled on ordering a Gaggia classic. I know coffeeitalia is an online company, although with no dealers close to me anyway the ability to buy local isn't a huge drawcard.

    I am seeking of any experience others have had with this company. Good or bad.

    Thanks

    Jason

  21. #21
    CoffeeSnobs Owner Andy's Avatar
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    I was the manager of Coffeeitalia AU for 5 years but mid way through this year made the decision to withdraw from the group. I am only responding to this thread now because Coffeeitalia AU is now administered from Spain/Italy and all products are now shipped from Italy. I would advise anyone to buy from Coffeeitalia AU with great caution. The Pitt Street address on their website is a carpark with maybe some virtual offices above it.
    Interesting post from the horses mouth Greg.

    I assume they have gone for this model to avoid paying the GST and import duties by sending single items out of Italy direct?

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    Coffeeitalia AU no longer operated from Australia

    Hi Andy,
    We withdrew from Coffeeitalia and they then decided to try the current arrangement. Not sure if this is the best place for any discussion on why we withdrew from Coffeeitalia though. Although we are continuing to service our previous customers we are not offering any assistance to customers of Coffeeitalia after the date we dis associated ourselves from them. I would imagine Coffeeitalia has arrangements in place but reading European forums on their after sales service would certainly cause me to be wary.


    Quote Originally Posted by Andy View Post
    Interesting post from the horses mouth Greg.

    I assume they have gone for this model to avoid paying the GST and import duties by sending single items out of Italy direct?

  23. #23
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    It will be interesting to see just how many Australian businesses are forced into this model.

    You use a logistics company out of Italy (or wherever) and drop ship out of Italy. The buyer receives Italian configured machinery, pays all shipping, duties, any costs added by the freight forwarders, GST on the lot and the parts only warranty lies in Italy- so effectively doesn't exist.

    It's a really compelling argument to move boxes with all care but no responsibility. Everybody wins- except the Australian economy and those who need any form of government support I guess. If/when something goes pop, the whole equation frequently changes dramatically and wins can too easily become losses.

    Interesting times....

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    I was advised after contacting them the machine is configured for Australia with an Australian socket/plug. Although I have seen some advertised with a Euro socket and requires adaptors.

    At the end of the day if the prices are similar / only slightly higher than 2nd hand equipment the warranty argument is irrelevant

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    I know this sort of thing happens but it is not what is happening here. I wasn't going to register with the updates but the discussion sort of demanded a response. A downside for us already is we have started receiving requests to match the Coffeeitalia prices. No one ever says we don't want a warranty or any aftersales support...and if it arrives damaged we don't mind...

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    Quote Originally Posted by chefitalia View Post
    I know this sort of thing happens but it is not what is happening here. I wasn't going to register with the updates but the discussion sort of demanded a response. A downside for us already is we have started receiving requests to match the Coffeeitalia prices. No one ever says we don't want a warranty or any aftersales support...and if it arrives damaged we don't mind...
    Fully agree. If people want a "full" warranty or after sales service it would be justified that is inclusive in the price, the consumer would then be able to factor in what that is worth to them.

    My previous comment was more referring to comparing the price of a 2nd hand machine and new machine with little to no warranty or service.

    The confusing part is identifying when these warranty issues may exist as online purchases vary greatly in terms of service. Merely judging from the quality of a website is difficult as I have had varying experiences with both situations.

  27. #27
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    Quote Originally Posted by Jason1985 View Post
    I was advised after contacting them the machine is configured for Australia with an Australian socket/plug.
    In most cases, this is all that is happening with these companies. They then state that the machine is "configured for Australia". A read here will illustrate this. Our machine had live terminals within 2mm of the metal case. One small push and the whole case may have gone live. Would you have been happy with a plug change?

    Quote Originally Posted by Jason1985 View Post
    Fully agree. If people want a "full" warranty or after sales service it would be justified that is inclusive in the price, the consumer would then be able to factor in what that is worth to them.
    Our experience is that far too many expect all of the above with a full warranty and aftersales service, but a match or better on grey import prices.
    Jason1985 likes this.

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    Unfortunately that may be the case, hopefully you still make money when they need repairs and want their machine fixed in a reasonable time frame.

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    Quote Originally Posted by Jason1985 View Post
    Unfortunately that may be the case, hopefully you still make money when they need repairs and want their machine fixed in a reasonable time frame.
    ....or we may suggest they purchase an English to Italian phrase book...It will depend on the day and how busy we are!
    Jason1985 likes this.

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    Couldn't agree more with Talk Coffee. We've just received an email from someone who has bought a machine from Coffeeitalia and it doesn't work on arrival. They now have a major headache and no caffine to soothe it.

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    So it is too good to be Due!
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    Quote Originally Posted by chefitalia View Post
    I know this sort of thing happens but it is not what is happening here. I wasn't going to register with the updates but the discussion sort of demanded a response. A downside for us already is we have started receiving requests to match the Coffeeitalia prices. No one ever says we don't want a warranty or any aftersales support...and if it arrives damaged we don't mind...
    Greg, you have a private msg waiting for you

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    Quote Originally Posted by chefitalia View Post
    .. We've just received an email from someone who has bought a machine from Coffeeitalia and it doesn't work on arrival. They now have a major headache and no caffine to soothe it.
    Why have they contacted you instead of CI ? ..do you have the same email address ??
    ..I assume you just redirected their inquiry to CI, so they could exercise their rights either under the manufactures warranty ( which is openly offered by CI... and enforceable ) or their are several other ways they could get a full refund ( sales laws, credit card refund , etc)

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    Quote Originally Posted by blend52 View Post
    Why have they contacted you instead of CI ? ..do you have the same email address ??
    ..I assume you just redirected their inquiry to CI, so they could exercise their rights either under the manufactures warranty ( which is openly offered by CI... and enforceable ) or their are several other ways they could get a full refund ( sales laws, credit card refund , etc)

    I think they contacted us simply because they couldn't make contact with CI and needed help. You only need to read European forums to realise what difficulty their customers have with them. Look at ie boards as an example.

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    Quote Originally Posted by Talk_Coffee View Post
    It will be interesting to see just how many Australian businesses are forced into this model.

    You use a logistics company out of Italy (or wherever) and drop ship out of Italy. The buyer receives Italian configured machinery, pays all shipping, duties, any costs added by the freight forwarders, GST on the lot and the parts only warranty lies in Italy- so effectively doesn't exist.

    It's a really compelling argument to move boxes with all care but no responsibility. Everybody wins- except the Australian economy and those who need any form of government support I guess. If/when something goes pop, the whole equation frequently changes dramatically and wins can too easily become losses.

    Interesting times....

    ..how do you figure the "Australian Economy" is any worse off because somebody paid less for a imported product rather than buying it through a Au retail outlet ? ... most likely less money has gone off shore, and the buyer has extra moneys available which ultimately he will spend on other products.
    so the Au economy is possibly better off in the long term ?

    Any why do you assume there is no full warranty or service support ?

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    Hi Jason, we have disabled private messages. Our web prices are our "quotes".
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    Re: Experience with coffeeitalia AU

    If a product is imported, the government can still get their piece of the pie if it's found over 1k.

    Or is alcohol. I have a shipment of a few bottles of scotch being evaluated now dammit.

  38. #38
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    Quote Originally Posted by Jeffie View Post
    If a product is imported, the government can still get their piece of the pie...
    They can and they will.... I suspect it won't be long 'til we see a 15-20% GST imposed down to a much lower spend on pretty much everything. As revenue from retail and manufacturing falls away due to the increasing shopping on non AU websites, they're going to have no choice.

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    Quote Originally Posted by blend52 View Post
    ..how do you figure the "Australian Economy" is any worse off because somebody paid less for a imported product rather than buying it through a Au retail outlet ? ... most likely less money has gone off shore, and the buyer has extra moneys available which ultimately he will spend on other products.
    so the Au economy is possibly better off in the long term ?

    Any why do you assume there is no full warranty or service support ?

    Except of course that the extra funds made available will possibly go towards the purchase of other stuff on the www thereby sending the rest of it o/s, very probably on goods to a value under the customs threshold, so no duty and gst going to our government, which ultimately means all our rates and taxes go up in the internal economy, to make up for the loss in government revenue from people bringing in stuff from o/s and not buying it locally where the tax base is......

    A circular discussion based on all our differing opinions dont you think ! Who's right?

    I do believe we will be looking down the barrel of more tax "reform", and reform doesnt mean any taxes will go down...I suspect the opposite will be true, as the govt eventually grapples to adjust to the change in their (our) revenue base/.

  40. #40
    CoffeeSnobs Owner Andy's Avatar
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    Behmor Brazen - $249 - Free Freight
    I think this thread is "done".
    Question was asked and answered and now the thread is going off topic in 4 different directions.


    Feel free to start more specific discussion topics (although I think all of them have been done before).


    UPDATE - 18/9/2014

    I was contacted by Greg Miller who wanted a footnote to this thread which I've added below. I can't vouch for it though, I'm just posting it up....

    Since the time of the writing of those comments, Coffeeitalia's warranty servicing has changed, they have a new sister website to manage the warranties and servicing on behalf of us


    UPDATE - 26/10/2016

    (Below is a cut and paste from Vera Nadile. I don't know facts, just passing on the message - Andy)


    Hi Andy, Just wanting to add the latest news about newcoffeeitalia.com.au We have for the past 4 years since Greg Miller the previous owner has stopped working with this website in 2012, we have had to deal with all the problems from their customers that see us as their service centre in Sydney. We are the import agent La Pavoni Coffee Machines. I note that many other importers of electrical goods and coffee machines have had similar issues to us as there are many brands on the newcoffeeitalia.com.au website.
    Please inform everyone that they appear not to be based in Australia and import duties will apply in addition to their purchased price on the site. newcoffeeitalia.com.au or it's owner Coffeecult Unipersonal SLR is not currently registered for GST even though they say it is inclusive and the Sydney office is a virtual office that is hired out to many businesses randomly to use for rooms when wanting to conduct meetings. It appears to be just an adress. The contact number appears to be an internet connected number and all calls and emails are answered at night in European day time. The Australian flag and this adress including the GST on their website are all deceiving the public into thinking that stock is in Sydney and we are the back service center for newcoffeeiItalia.com.au. They have found a loop hole in the rules with auDA to use the .com.au. As soon as there is a problem, we are contacted because we are the real deal and I have emails from dissapointed customers who have been deceived into thinking they were purchasing stock from a company in Australia. Their little map of service centers arround Australia is misleading as we are on the La Pavoni website for the authorised distributor and service centre and people make the connection assuming we work for them. The last customer complaint paid more than he barganed for and when he found out that DHL was delivering he realised it was an over seas website and tried to put a stop to his purcahse by sending an email and of course there was not reply. To quote the customer "The item cost $1,360,[on the website] and the total duty and taxes was $359.12. So this item total cost was $1,719.12." " I made a grave mistake and should have bought it from you."
    We do not cover the warranty for newcoffeeitalia.com.au only those purchased through from us and our real Australian redistributors. Kind regards V.Nadile



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