Page 1 of 2 12 LastLast
Results 1 to 50 of 59
Like Tree21Likes

Thread: Do You Ever Speak Up, Take it Back?

  1. #1
    Member Caneurysm's Avatar
    Join Date
    Mar 2013
    Posts
    70

    Do You Ever Speak Up, Take it Back?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hey Everyone,

    I was out at a dinner party the other week and I met a couple who raved about their local cafe because apparently somewhere around the place that customers picked up their coffees was a sign that said something along the lines (paraphrasing):

    Dear Customer,

    We want you to have the best experience possible, we recognise that we are human and sometimes make mistakes, so if you find your coffee doesn't taste right, please don't be shy in coming forward with your complaint and we will happily remake it for you.


    I found this interesting for a couple of reasons:

    1. It is a refreshing change from the hipster 'wanker barista' attitude that seems to permeate through so much of the industry (I can get away with saying that because I am one of those wankers).
    2. It made me think about my own habits as a customer and I had to be honest with myself. I never speak up. No matter how wretchedly horrible the beverage that is laid out in front of me ends up tasting, I put on my bravest face and walk out a few dollars lighter in the pocket and a cup of something that is likely to see the nearest bin upon leaving the venue.

    This second point especially struck me as an interesting insight (maybe only an insight into how mentally deficient I am) because when placed on the other side of the counter, I take pains to ensure customer satisfaction, this includes sucking up any pride I might have and remaking a beverage if the customer sees it in someway unfit (even if I believe them to be unfathomably wrong) because I want my customers to have a good experience with me and I like to think that any bad experience can be turned around if enough care is given.

    Without leading you all any further up the garden path, I guess my interest is simple. How many of you are happy to raise an issue with your coffee/beverage when you purchase it if you are not happy? What about those of you who are like me and just slink away unhappy and unlikely to return? What do you think would empower you enough to raise an issue you have? Do you find that some venues/barista are easier to approach than others?

    Thanks for reading, I will be interested to see what you all have to say.

  2. #2
    Senior Member Journeyman's Avatar
    Join Date
    May 2009
    Location
    Bendigo
    Posts
    1,028
    Mostly I speak up. I've sent back or pointed out the wine is off (with these screw top wine bottles nobody bothers much about ensuring wine stays fresh so if you are buying by the glass it is often so close to the 'over the hill state you can feel the acceleration) made comments about meals that I thought were unexpected or sent it back if different to what I ordered, and I almost always talk to the barista.

    My recent experience at Dukes in Melb was different because he was very busy - I actually paused for a moment to ask what he had made but even in that brief time he had others trying to get his attention and I was an ex-customer (as in finished my drink) so I left him to it.

    Most cafe/restaurant/bar owners would MUCH rather you provide feedback than have you leave and never come back. Feedback that is reasonable and civilly presented of course. There's far too many who get all puffed up and angry when it is really just a simple difference or error. Politely pointing it out means your steak doesn't come back spat on etc. (I've worked with kitchens - enough to know you do NOT piss off the chef )

  3. #3
    Senior Member Barry O'Speedwagon's Avatar
    Join Date
    Dec 2011
    Location
    PRL
    Posts
    2,592
    I'll take the coffee back if I know it is a place that makes decent coffee (only ever had to do this once or twice and have received a proper replacement with apologies). If it's a cafe that I'm unlikely to return, I usually just walk (though I will explain if asked). I've certainly declined bottles of wine that are 'corked' (I seem to be very sensitive to cork taint).
    gingercat777 and billcoxfam like this.

  4. #4
    Coffee Nut fg1972's Avatar
    Join Date
    Jan 2012
    Location
    Melbourne
    Posts
    450
    I have my own little rating system in my head which ranges 1 - 10.
    Anything below 5 is considered a bad coffee and normally won't take it back and most likely won't visit the cafe again.
    In the past I've taken back coffee that is terrible only to be served another of similar quality.

  5. #5
    Senior Member
    Join Date
    Oct 2011
    Posts
    1,376

    Re: Do You Ever Speak Up, Take it Back?

    Ive taken pints back that were obviously not the right beer, or were tainted with diaceyl (think buttered popcorn). But Ive usually already left the cafe and sat in my office before I start drinking my morning coffee.

  6. #6
    Senior Member Journeyman's Avatar
    Join Date
    May 2009
    Location
    Bendigo
    Posts
    1,028
    Quote Originally Posted by fg1972 View Post
    In the past I've taken back coffee that is terrible only to be served another of similar quality.
    I've had that - there is a cafe here in Bendigo I took back my long mac and got a worse one. I swear they must have got both of them from the drip tray...

  7. #7
    Member
    Join Date
    Jan 2013
    Location
    Bangalow
    Posts
    50
    For me it really does depend on the location. If my expectations are low to start with and I need a caffeine fix, then I will either drink the poorly made coffee or just throw it and never go back. If people have not been trained to make coffee well, then there is little use in schooling them on it at the time. I have spoken up at a very good cafe here in Byron and I received a fantastic coffee the second time, albeit a different drink.

  8. #8
    Senior Member Journeyman's Avatar
    Join Date
    May 2009
    Location
    Bendigo
    Posts
    1,028
    It can be a good test of a product/service provider - if you politely mention an issue, how they handle it can tell you instantly whether it is worth going back or not. Good proprietors will take on board what you say - they may offer an explanation or suggest their way is how it is meant to be but they listen and respond attentively. Anything less and you might as well never go back - you're never going to get good service there and some of them will go out of their way to get even with you for daring to comment.

    The latter are the ones you tell all your friends about, get them to tell THEIR friends about, go online to the restaurant/cafe sites and write scathing reviews etc... i.e. don't get mad, just get even...

  9. #9
    Doppio Ristretto è
    Join Date
    Mar 2013
    Location
    NSW South Coast
    Posts
    65
    I'll be honest and say this:

    If the coffee is particularly bad, I give the barista a look of disappointment when I pay for the coffee (if I pay after), or if I pay up front, I'll say words like 'that was f*kn terrible coffee' in a voice that can be heard only by the nearest tables, as I walk out.

    After all, if you serve up shit and I have to pay for it before I drink it, you do not deserve a second chance at making an effort. You should make an effort the first time.

    Yes, I am a prick. Some will agree, some loathe. I will emphasize that I said particularly bad and not just an average pour.

  10. #10
    Senior Member fatboy_1999's Avatar
    Join Date
    Jul 2004
    Location
    Melbourne
    Posts
    2,121
    If I heard a patron in a public place make the comment 'that was f*kn terrible coffee' I would be more likely to think the problem lied with them than the coffee.
    There is no need to share your love of swearing with everyone else.

  11. #11
    TC
    TC is offline
    .
    Join Date
    Oct 2004
    Location
    Melbourne
    Posts
    14,665
    Hello JoeB,

    FWIW, I really don't think that would achieve anything other than to have the owners request you spend your money elsewhere. There is no need to aspire to be the lowest common denominator.

    If I get a bad one, I'll politely request that the barista have another go and tell them why I don't like the drink. I have never been meet with a refusal. Most seem to want to please and in good cafes, have a pride in what they do. A half consumed cup presents only mystery, not honest feedback.

    Chris
    Journeyman, Yelta and Caneurysm like this.

  12. #12
    Senior Member Vinitasse's Avatar
    Join Date
    Aug 2010
    Location
    Mornington Peninsula VIC
    Posts
    1,251
    Quote Originally Posted by JoeB View Post
    I'll be honest and say this:

    If the coffee is particularly bad, I give the barista a look of disappointment when I pay for the coffee (if I pay after), or if I pay up front, I'll say words like 'that was f*kn terrible coffee' in a voice that can be heard only by the nearest tables, as I walk out.

    After all, if you serve up shit and I have to pay for it before I drink it, you do not deserve a second chance at making an effort. You should make an effort the first time.

    Yes, I am a prick. Some will agree, some loathe. I will emphasize that I said particularly bad and not just an average pour.
    Excuse my French... but what a complete knob!!!!!!!! You might want to consider starting your own coffee community... I'm pretty sure www.coffeeknobs.com.au is available
    mehurley and Dragunov21 like this.

  13. #13
    Senior Member
    Join Date
    Jul 2009
    Posts
    153
    For me it depends if I think there is a chance that I will ever return or just a one off visit (desperate for a coffee fix)

    Today was one of those days, had to travel all over the sunny coast to find a data cable to get my new data logger to talk to my computer.
    A few doors down from jaycar was a cafe with a fresh roasted bean sign so thought I would give it a go.
    Ordered a double shot mach, got 160mls of duck wee with a spoonful of foam ontop. Took flight disappointed.

    Got home dragged the change from my pocket to find they had short changed me $10 dollars, so $14.50 for a bad experience.

    Got to laugh, but in hind sight lovely old couple who don't really have a clue and a bit of feedback probably would have been well received.

    Chester

  14. #14
    Senior Member Bernsbrew's Avatar
    Join Date
    Jun 2012
    Location
    Lane Cove, Sydney
    Posts
    137
    I tend to be like Caneurysm, walk out never to return. My thinking is that if a cafe can't get coffee right, given the fancy machine and grinder, and presumably a fresh roast, then nothing I say is going to change their product. The fact is most people don't know good coffee from bad, which is why the bad places often appear to thrive. I rarely go to cafés because most don't make coffee to the standard I expect. I prefer my own coffee, it's that simple.

  15. #15
    TC
    TC is offline
    .
    Join Date
    Oct 2004
    Location
    Melbourne
    Posts
    14,665
    Just ask the barista to have a sip and check before serving your coffee.

  16. #16
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,825
    Quote Originally Posted by JoeB View Post
    I'll be honest and say this:

    If the coffee is particularly bad, I give the barista a look of disappointment when I pay for the coffee (if I pay after), or if I pay up front, I'll say words like 'that was f*kn terrible coffee' in a voice that can be heard only by the nearest tables, as I walk out.

    After all, if you serve up shit and I have to pay for it before I drink it, you do not deserve a second chance at making an effort. You should make an effort the first time.

    Yes, I am a prick. Some will agree, some loathe. I will emphasize that I said particularly bad and not just an average pour.
    I don't think your a prick Joel, just a bit of a dill.

  17. #17
    Senior Member
    Join Date
    Jul 2009
    Posts
    153

    Only if he sips from the back side of the cup, you know health regulations and all that stuff.

  18. #18
    Senior Member Bernsbrew's Avatar
    Join Date
    Jun 2012
    Location
    Lane Cove, Sydney
    Posts
    137
    Quote Originally Posted by cosmic_couple22 View Post
    Only if he sips from the back side of the cup, you know health regulations and all that stuff.
    Assuming the barista is right handed, of course.

  19. #19
    Junior Member
    Join Date
    Dec 2009
    Posts
    26
    I've sent back a few times when I'm in a cafe I know that does the right thing....no probs, they're happy to oblige. If it's a run of the mill cafe, I drink tea. Once I bought a coffee at a bakery and watched this tap water pour into the cup...the girl was stunned when I just give her a look and said...no thanks...just left it there and walked out. Of course the shoe can be on the other foot, I was a bit rushed one day and I was making a lady a flat white, unfortunatley I got distracted and picked up the wrong jug and poured a stone cold flatty.....waitress picked it up by the saucer and off it went. Ooops......

  20. #20
    Member
    Join Date
    Jan 2013
    Location
    Bangalow
    Posts
    50
    No other profession has so much expectation and pressure placed on them for a $4 product.

  21. #21
    Member
    Join Date
    Jan 2013
    Location
    Bangalow
    Posts
    50
    No other profession has so much expectation and pressure placed on them for a $4 product.....Oh, and not to mention the pretty poor wages......
    Gustopher likes this.

  22. #22
    Member Caneurysm's Avatar
    Join Date
    Mar 2013
    Posts
    70
    Yeah you don't work in a cafe for the money, that is for sure; but that is largely to be expected in any business in which the aim of the game is to make a profit by selling really high volumes of a product at a low cost.

  23. #23
    Senior Member
    Join Date
    Nov 2010
    Posts
    369
    I must admit I tend never to return.

    Eventually if enough people do this the business will run out of customers.

    No customer no business.

    I did have a waitress come and clear the table and ask if I had "enjoyed my coffee" I had drunk the than a tenth of it.

    When I replied "no I hadn't" she seemed most offended and just took the cup away.

    I suppose I was lucky I didn't get an earful of her wisdom and expertise.

  24. #24
    Senior Member Journeyman's Avatar
    Join Date
    May 2009
    Location
    Bendigo
    Posts
    1,028
    Quote Originally Posted by Vinitasse View Post
    I'm pretty sure www.coffeeknobs.com.au is available
    [img]http://l.yimg.com/us.yimg.com/i/mesg/emoticons7/24.gif[/img] Shouldn't that be www.coffeeNOB.com.au? I thought knob was on a door and nob was referring to people...

    I understand the sentiment he expresses but I think the extremity of the comment brings no change in the world - I'd rather drop the severity level back a bit and maybe get a change of performance.

  25. #25
    Senior Member CafeLotta's Avatar
    Join Date
    Jun 2012
    Location
    Melbourne, Vic, Aust.
    Posts
    1,035
    Quote Originally Posted by JoeB View Post
    Yes, I am a prick.
    The first step to resolving a problem is acknowledging it. Well done!

  26. #26
    Senior Member
    Join Date
    Mar 2012
    Location
    Gippsland, Vic
    Posts
    145
    I've never returned one - too embarrassed. Here in the NT you are lucky to get coffee made with beans, let alone fresh ones. Most places have an automatic machine. Money in, sound effect that could be the sound of stale beans grinding, and it goes into an orange cup, topped by foamy long life milk (or powder). (you would know the ones if you have travelled the Stuart hwy) I'd rather drink nescafe than that stuff. Best coffee in town is the bakery.

    So you either take what is available or wait until you get home. (the problem is being solved as a hand grinder + aeropress is on the way.




    What does the barista do when you take it back? Taste it?

  27. #27
    Senior Member Vinitasse's Avatar
    Join Date
    Aug 2010
    Location
    Mornington Peninsula VIC
    Posts
    1,251
    Quote Originally Posted by Journeyman View Post
    Shouldn't that be www.coffeeNOB.com.au? I thought knob was on a door and nob was referring to people...
    No... it was correct as www.coffeeKNOBs.com.au.

    To quote from the OnlineSlangDictionary:

    KNOB noun
    • the tip (glans) of the penis.
    • a penis.
    • a general insult for a disliked person; "dickhead".




  28. #28
    Senior Member
    Join Date
    Mar 2012
    Location
    Bathurst
    Posts
    1,112
    Quote Originally Posted by Vinitasse View Post
    No... it was correct as www.coffeeKNOBs.com.au.

    To quote from the OnlineSlangDictionary:

    KNOB noun
    • the tip (glans) of the penis.
    • a penis.
    • a general insult for a disliked person; "dickhead".


    many many lols.

    the only coffee i ever actually buy is from tafe in the mornings after i've got up at 5:30am, driven for 2.5 hours then sat in a lecture for another 2 hours.
    they have a 2 group NS Appia, weapon of a machine but it's let down by the users. admittedly, none of the ladies there are trained on a machine so they do ok really, but i watched one lady make it, she dosed into the filter basket (some expensive grinder) and it went straight into the machine without any form of tamping at all. i was like, wat?

    was going to say something but didn't want to seem self-important and i was tired. due to this technique, the coffee produced was pretty poor. not at all what that machine could do with a little more good technique behind it.

  29. #29
    Senior Member
    Join Date
    Nov 2012
    Posts
    206

    Do You Ever Speak Up, Take it Back?

    Quote Originally Posted by BangalowBarista View Post
    No other profession has so much expectation and pressure placed on them for a $4 product.....Oh, and not to mention the pretty poor wages......
    IT Support.

    'Nuff said.

  30. #30
    Member
    Join Date
    Jan 2013
    Location
    Bangalow
    Posts
    50
    Quote Originally Posted by fruity View Post
    IT Support.

    'Nuff said.
    Gold! haha

  31. #31
    Senior Member Rocky's Avatar
    Join Date
    May 2008
    Location
    Central Queensland
    Posts
    1,086
    I worked out a long time ago that very few businesses, of any kind, welcome feedback that is not overwhelmingly complimentary to them.
    On the rare occasions when I have given negative feedback to the owner of a business it has been very unwelcome.
    Most businesses do what they do. They do it that way because that is the way they do it. If you disagree, you are a dickhead.
    They don't go out of business because there are plenty of people out there who aren't very discriminating and will be happy with the service however mediocre it is.
    If the coffee is crap I just get up and walk out and never come back. If the first coffee is rubbish, the replacement will be also.
    taco and Yelta like this.

  32. #32
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,825
    Quote Originally Posted by Rocky View Post
    I worked out a long time ago that very few businesses, of any kind, welcome feedback that is not overwhelmingly complimentary to them.
    On the rare occasions when I have given negative feedback to the owner of a business it has been very unwelcome.
    Most businesses do what they do. They do it that way because that is the way they do it. If you disagree, you are a dickhead.
    They don't go out of business because there are plenty of people out there who aren't very discriminating and will be happy with the service however mediocre it is.
    If the coffee is crap I just get up and walk out and never come back. If the first coffee is rubbish, the replacement will be also.
    Cant argue with your assessment of the situation Rocky, I've seen it over and over again, it's a bit like criticizing other peoples kids, a pointless exercise that's guaranteed to lose you friends.

  33. #33
    Senior Member askthecoffeeguy's Avatar
    Join Date
    Oct 2006
    Location
    Preston, victoria, 3072
    Posts
    817
    I love it when customers speak up - it gives me a chance to exceed their expectations - but not so much when staff members get it wrong: today a customer supposedly complained that her coffee was 'too warm' which I thought was kind of strange, coz the last time I made a coffee that was too warm, except on request, was probably 1987...

    So I made it again at about 60C with no preheat on the cup and she sent it back for being too cold - arghhh!!!!!!

    Further investigation reveled that ir was a hoy coffee that she was after in the first place - so three times lucky!

    But she did make the effort of coming to the register afterwards to compliment me on the coffee - so perseverance is a virtue...

  34. #34
    Senior Member
    Join Date
    Sep 2012
    Posts
    183
    I'd only bother taking it back in one of my regular cafes where I have a standing friendship with the baristas. Then again I'm a big snob and will usually walk for 15 minutes to get a coffee I know that will be good than try a new cafe.

  35. #35
    Senior Member CafeLotta's Avatar
    Join Date
    Jun 2012
    Location
    Melbourne, Vic, Aust.
    Posts
    1,035
    Really wanted to speak up yesterday when my partner decided she just had to have a coffee from the GJs at the local shopping centre. The guy behind the machine who was get up like a very poor imitation of Capt. Jack Sparrow (dreads with beads, head wrap, big earings etc), was going through the motions of appearing to fresh grind and brew but he wasn't. He had a pre-prepared shot sitting there and was grinding fresh into a single spout portafilter while shoving the pre-prepared glass under it but brewing fresh into another glass. He served the pre-prepared shot. Don't know how long it had been sitting there but there wasn't a queue waiting. I told my partner not to accept it and was going to set him straight but was asked not to. No wonder so many people are disenchanted with so called baristas when this sort of thing goes on. Maybe I'm out of touch as I personally haven't bought store made coffee for a very long time. I'd rather drink tea than bad coffee.

    PS She said it was crap coffee. Surprise, surprise.

  36. #36
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,825
    Quote Originally Posted by CafeLotta View Post
    Really wanted to speak up yesterday when my partner decided she just had to have a coffee from the GJs at the local shopping centre. The guy behind the machine who was get up like a very poor imitation of Capt. Jack Sparrow (dreads with beads, head wrap, big earings etc), was going through the motions of appearing to fresh grind and brew but he wasn't. He had a pre-prepared shot sitting there and was grinding fresh into a single spout portafilter while shoving the pre-prepared glass under it but brewing fresh into another glass. He served the pre-prepared shot. Don't know how long it had been sitting there but there wasn't a queue waiting. I told my partner not to accept it and was going to set him straight but was asked not to. No wonder so many people are disenchanted with so called baristas when this sort of thing goes on. Maybe I'm out of touch as I personally haven't bought store made coffee for a very long time. I'd rather drink tea than bad coffee.

    PS She said it was crap coffee. Surprise, surprise.
    I empathise with you CafeLotta, particularly re the Jack Sparrow character, one of my pet hates is these strange scruffy unwashed characters in cafe's standing behind coffee machines wearing weird little hats and sporting whispery beards, they look like they they and their clothing could do with a session in a washing machine on the heavy cycle.
    The pre prepared shot is bull*h*t as well.

  37. #37
    Senior Member Journeyman's Avatar
    Join Date
    May 2009
    Location
    Bendigo
    Posts
    1,028
    A while back I was travelling to fix PC's at a branch office & got a GJ's long mac and was browsing the food for a snack when I happened to look over at the coffee machine. He'd poured a single shot and I was about to step over and tell him I wanted long, strong when he turned to a dispenser on the wall and topped it up with this... *shudders* stuff that looked like the shite you pour out of the slops bucket.

    I stood in front of him, sugared it and tasted it and handed it back and said I'd like a long strong DOUBLE SHOT macchiato please. I pointed to the dispenser and said, 'I don't know what that crap is but I want a proper espresso with a little milk in it.

    I got it and iyt was crap coffee anyway, just not quite as vile as the first one.

  38. #38
    Senior Member CafeLotta's Avatar
    Join Date
    Jun 2012
    Location
    Melbourne, Vic, Aust.
    Posts
    1,035
    Quote Originally Posted by Yelta View Post
    I empathise with you CafeLotta, particularly re the Jack Sparrow character, one of my pet hates is these strange scruffy unwashed characters in cafe's standing behind coffee machines wearing weird little hats and sporting whispery beards, they look like they they and their clothing could do with a session in a washing machine on the heavy cycle.
    The pre prepared shot is bull*h*t as well.
    The thing that really sets me off is that "I'm it and a bit" attitude!

  39. #39
    Senior Member CafeLotta's Avatar
    Join Date
    Jun 2012
    Location
    Melbourne, Vic, Aust.
    Posts
    1,035
    Quote Originally Posted by Journeyman View Post
    A while back I was travelling to fix PC's at a branch office & got a GJ's long mac and was browsing the food for a snack when I happened to look over at the coffee machine. He'd poured a single shot and I was about to step over and tell him I wanted long, strong when he turned to a dispenser on the wall and topped it up with this... *shudders* stuff that looked like the shite you pour out of the slops bucket.

    I stood in front of him, sugared it and tasted it and handed it back and said I'd like a long strong DOUBLE SHOT macchiato please. I pointed to the dispenser and said, 'I don't know what that crap is but I want a proper espresso with a little milk in it.

    I got it and iyt was crap coffee anyway, just not quite as vile as the first one.
    That's why these days I'll only drink coffee at home and refuse to pay for the shite you get from most retail outlets. Don't have the time or interest to search out the few that do it right. What a shame the industry doesn't have a licensing requirement for a minimum standard before they can start charging for a brew.
    Caneurysm likes this.

  40. #40
    Member
    Join Date
    Jul 2007
    Posts
    75
    The main issue is whether constructive criticism will be received as a personal attack or as you intend it. There are a few coffeeshops where I would feel comfortable in providing a a negative opinion, but I would only do so if I had previously given praise and built up that rapport.


    I've heard such things like, "but we make hundreds of coffees a day" and "it's just a ~$3 cup of coffee they should get over it" from former co-workers and employers. Other people are just so into themselves that they can't fathom the possibility that someone else didn't enjoy their coffee despite taking 99 shortcuts.
    What I do instead is support the people who earnestly care about the product they are serving.

  41. #41
    Senior Member
    Join Date
    May 2010
    Location
    Sydney North Shore
    Posts
    1,325
    I rarely speak up unless making a positive comment. I usually stick to the places where I know they can make good coffee, or I drink tea, water or beer.

    Some of the worst coffees I have had in Sydney are in areas with plenty of passing trade, like near the Opera House or at Central Station where they sell no more by going to the trouble to make it any better than coffee coloured dish water. I don’t think it has any effect if I complain at these dishwater factories where many coffee drinkers mask the bad flavour with heaps of milk and sugar. I drink macchiatos.

    Coffee is usually much better at the base of the tall office blocks where they cater for the regulars and make some effort to get repeat patronage.

    Barry

  42. #42
    Senior Member Rocky's Avatar
    Join Date
    May 2008
    Location
    Central Queensland
    Posts
    1,086
    I agree that the 'Tourist Traps' often have the worst coffee because the management has the attitude "I'm never going to see you again so who cares."
    There is probably a much lower proportion of 'Coffee Snobs' among the tourist trade than you would expect to find at a cafe in the business district.

  43. #43
    Member Caneurysm's Avatar
    Join Date
    Mar 2013
    Posts
    70
    Quote Originally Posted by CafeLotta View Post
    What a shame the industry doesn't have a licensing requirement for a minimum standard before they can start charging for a brew.

    I often think this; so much of learning to be a good barista is just spending time on the machine filtering through all the good and bad advice that you have received from those who came before you. It is an industry hobbled together by witch craft and incompetence parading itself behind the word 'art'. If the industry standardised itself upon the science of coffee making just a little bit more, I think it would go a looong way towards removing this sort of issue.
    CafeLotta likes this.

  44. #44
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,825
    Quote Originally Posted by Caneurysm View Post
    I often think this; so much of learning to be a good barista is just spending time on the machine filtering through all the good and bad advice that you have received from those who came before you. It is an industry hobbled together by witch craft and incompetence parading itself behind the word 'art'. If the industry standardised itself upon the science of coffee making just a little bit more, I think it would go a looong way towards removing this sort of issue.
    Bit like the old fashioned art of making a cup of tea, a few could do it well, most made an average cup and some were bloody hopeless.

    Unlike our current crop of coffee makers who demand the title of "professional barista" no fancy names for those that made tea professionally, they were given the title of (Tea lady)

    Somehow I doubt the term Coffee boy would be acceptable to the tribe of highly trained professional barista's out there, but honestly, that's all they are.

  45. #45
    Senior Member askthecoffeeguy's Avatar
    Join Date
    Oct 2006
    Location
    Preston, victoria, 3072
    Posts
    817
    Today I had a little old granny return her coffees for not being hot enough (I thought I had made them hot in the first place but apparently not) so I made them again with a massive preheat and went to town on the milk

    And I asked her when she came to the register how she liked her second round to which she replied, "they were absolutely delightful"

    So in this instance I would say that perseverance is a virtue

    I also had some cafe owners (from where I dont know but you can usually tell) come in and turn their nose up at our offerings - which was kinda funny really because the place was jumping at the time - which makes me wonder if you enter a place expecting to be disappointed, then invariably you will be...

  46. #46
    Junior Member
    Join Date
    Apr 2013
    Posts
    10
    Lately I've started to speak up especially given the amount I spend on coffee per week...! if asked nicely they are usually very apologetic and make a new one straight away. Try not to feel bad, in effect you're probably doing them a favour as who knows how many other customers they may be losing or have lost because they wrote the place off as terrible coffee makers. If they're a decent place, they'll give it to you on the house, take your feedback on board, hopefully fix up whatever it is they're doing wrong and everyones a winner!
    My sister owns a cafe and they certainly welcome the feedback. If a customer complains they give this cup and on visiting next time they get that cup for free. Its a small token gesture for a very small percentage of people that have the guts to say something and you've gained a loyal customer (at a low cost) who will keep coming back.

  47. #47
    Senior Member Rocky's Avatar
    Join Date
    May 2008
    Location
    Central Queensland
    Posts
    1,086
    Some of the older generation had lips & throats of steel. I remember an old aunt who would pour the water - on the boil - into the tea pot - then quickly into the cup and straight down the hatch.
    I couldn't even sip it for about 5 minutes after she had finished the cup. Bizarre.

  48. #48
    Member Caneurysm's Avatar
    Join Date
    Mar 2013
    Posts
    70
    Ha ha yeah I can't believe the temperatures at which some people drink their teas/coffees at. I have a customer at my cafe that has her chocolate so hot I have to literally wait for the milk to start boiling over the sides of my jug before it's hot enough for her liking.

  49. #49
    Senior Member
    Join Date
    Mar 2012
    Location
    Gippsland, Vic
    Posts
    145
    Following is a music video by Brad Paisley called 'Celebrity'. Interspersed in it is a scene where the coffee wasn't to the customers liking.

    It is what is conjured in my head when I read some CSs responses to 'taking it back' (I'm sure it isn't that bad!)

    http://www.youtube.com/watch?v=B9mpD...e_gdata_player

  50. #50
    Senior Member askthecoffeeguy's Avatar
    Join Date
    Oct 2006
    Location
    Preston, victoria, 3072
    Posts
    817
    Behmor Brazen - $249 - Free Freight
    I had a average coffee from a local cafe today not good not bad just average - it tasted like either the basket hadn't been wiped out properly or the group head hadn't been flushed between extractions - so the coffee itself tasted 'dirty' and this permeated the milk

    Such a shame really coz the place has a lot going for it - I'm just not a huge fan of the coffee

    Remind me again why I need to leave home in the first place when I've got an awesome coffee setup and home roasted beans to practice on!



Page 1 of 2 12 LastLast

Similar Threads

  1. Hubble is back better than ever!
    By Javaphile in forum Off Topic
    Replies: 2
    Last Post: 10th September 2009, 07:00 PM
  2. Leave...come back...leave.... come back...
    By Identity in forum Off Topic
    Replies: 18
    Last Post: 26th July 2009, 10:49 PM
  3. Hottop Back to Back Roasting
    By yoma in forum Roasters
    Replies: 13
    Last Post: 21st January 2009, 05:42 PM
  4. Ive been spoiled..and cant go back.
    By Remy in forum Home Roasting - Tips, Tricks, Ideas
    Replies: 11
    Last Post: 23rd March 2008, 11:42 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •