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  • 5 Post By lostmuppet
  • 2 Post By Behmor

Thread: Ridiculously Excellent Service

  1. #1
    Junior Member
    Join Date
    Nov 2013
    Location
    Regional Victoria
    Posts
    9

    Ridiculously Excellent Service

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all, I would just like to say a very BIG thank you to Andy and his outstanding service and obvious work ethic. Having only recently been allowed to purchase a machine for use at home, I have amused the other half by my sudden need for extra coffee related paraphernalia at home (where does it end). I somehow managed to convince her that a Behmor roaster would be an excellent addition, must of got her when she wasn't listening properly. Having placed my order for the machine on the weekend and then doing an eft, t seemed like before I had even hit enter on the keyboard I had received an email from Andy with a couple of questions and thoughts. Unexpected good service right at the start.

    And expecting the normal process at this time of year to be waiting till the middle of Jan at least, Then imagine my surprise this morning when Aus post turned up just after 7 with my brand new roaster. Thought Christmas was last week! Turns out it is today! Having already put a couple of test roasts thru, needless to say I am one happy little vegemite. Lucky the wife has gone to work so I'm not annoying too much with my excitedness.

    Anyway I just wanted to publicly comment on how amazing the service from Beanbay(Andy) is and I think that at this time of year when every other company(At least in my industry that is) for some reason can't seem to get stock/parts/freight etc to anyone on time they could learn alot from this.

    Now I'm off to play with my new roaster and experiment with different shots on my machine and generally just have a coffee filled day! A great way to finish the year and start a new one!

    Thanks again Andy.

  2. #2
    Behmor Inc
    Join Date
    Dec 2013
    Posts
    5
    Thanks for taking the time to write because you point out what drew me to Andy from the start- conscientious and all around great guy who genuinely cares. See everybody in May and enjoy your new toy.

    Best regards
    Joe Behm


    Quote Originally Posted by lostmuppet View Post
    Hi all, I would just like to say a very BIG thank you to Andy and his outstanding service and obvious work ethic. Having only recently been allowed to purchase a machine for use at home, I have amused the other half by my sudden need for extra coffee related paraphernalia at home (where does it end). I somehow managed to convince her that a Behmor roaster would be an excellent addition, must of got her when she wasn't listening properly. Having placed my order for the machine on the weekend and then doing an eft, t seemed like before I had even hit enter on the keyboard I had received an email from Andy with a couple of questions and thoughts. Unexpected good service right at the start.

    And expecting the normal process at this time of year to be waiting till the middle of Jan at least, Then imagine my surprise this morning when Aus post turned up just after 7 with my brand new roaster. Thought Christmas was last week! Turns out it is today! Having already put a couple of test roasts thru, needless to say I am one happy little vegemite. Lucky the wife has gone to work so I'm not annoying too much with my excitedness.

    Anyway I just wanted to publicly comment on how amazing the service from Beanbay(Andy) is and I think that at this time of year when every other company(At least in my industry that is) for some reason can't seem to get stock/parts/freight etc to anyone on time they could learn alot from this.

    Now I'm off to play with my new roaster and experiment with different shots on my machine and generally just have a coffee filled day! A great way to finish the year and start a new one!

    Thanks again Andy.
    Dimal and chokkidog like this.

  3. #3
    Senior Member smokey's Avatar
    Join Date
    Oct 2013
    Location
    Canberra
    Posts
    311
    Great service and great roaster

  4. #4
    STS
    STS is offline
    Senior Member STS's Avatar
    Join Date
    Feb 2013
    Location
    Melbourne
    Posts
    103
    Behmor Brazen - $249 - Free Freight
    Would have to wholeheartedly agree. Always excellent and very quick service, have recommended Bean Bay to numerous people. 😃😃😃



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