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Thread: Grumpy Old Men

  1. #1
    Senior Member Rocky's Avatar
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    Grumpy Old Men

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I'm fussy about my Piccolo Latte.
    I often have this when I've already had a couple of shots this morning and I just want a single shot and a little bit of milk in a Demi cup to finish off the day. (don't drink caffeine after lunch)

    So out for a drive in the sports cars with a mate. Stop for our second 'coffee-break' at a familiar cafe.
    Check with the Barista that she understands what I'm ordering - she shows me the Demi to indicate she understands.
    Owner brings the coffee in a full-size Latte glass - not full - but still about twice the quantity of a Demi.
    I prop - deciding whether to mention it or not - she looks enquiringly - so I mention it.
    She tells me that the proportions are correct 1/3, 1/3, 1/3. Yeah but not really the point. Like a good Hospitality person she says she will drink it herself as she hasn't had MT yet, and bring me what I ordered, which she does.
    Now this leaves me feeling like a 'Grumpy Old Man' (I could see this phrase rolling through her mind) when in fact my order was quite clear but the wheel has fallen off somewhere between the Barista showing me the cup (she took the order but apparently didn't fill it) and the coffee arriving at the table.
    What do you think?

  2. #2
    Senior Member Brewster's Avatar
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    Also being often refered to as a GOM (in jest, I think), I'll chime in
    In your situation, I would have politely mentioned it also as it appears that the person delivering the coffees knew it wasn't as ordered. Then I would have probably consumed it as long as I was happy with the quality.
    Cheers
    Mal

  3. #3
    Senior Member Rocky's Avatar
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    Yeah, I know the owner and she is a nice person. I'm not sure she knew I had had the discussion with the Barista. It crossed my mind that it was SHE who actually poured the coffee from the order slip. May have been a loss in translation. I still felt like a bit of a GOM.

  4. #4
    Senior Member trentski's Avatar
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    You didnt get what you ordered and are expected to pay for. No issues with sending it back regardless of your age.

    Im a big fan of the cortado and if i ordered that and got a latte i would politely explain that its not what i ordered and wait for the correct order.
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  5. #5
    Senior Member Yelta's Avatar
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    Wouldn't worry too much about it Rocky, nothing to do with age or attitude, just failure to communicate between owner and barista.
    https://www.youtube.com/watch?v=452XjnaHr1A

    Try ordering a Lungo, that'll put the cat among the pigeons.
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  6. #6
    Senior Member Barry O'Speedwagon's Avatar
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    Quote Originally Posted by Yelta View Post
    Wouldn't worry too much about it Rocky, nothing to do with age or attitude, just failure to communicate between owner and barista.
    Yep, some men you just can't reach. And so you get what we had here last week.
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  7. #7
    Senior Member LFM60's Avatar
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    I think we all know exactly what makes old men grumpy.

    Dealing with irrational, um you know, people............
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  8. #8
    Member GunBarista's Avatar
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    Quote Originally Posted by trentski View Post
    You didnt get what you ordered and are expected to pay for. No issues with sending it back regardless of your age.

    Im a big fan of the cortado and if i ordered that and got a latte i would politely explain that its not what i ordered and wait for the correct order.
    Exactly.

    Having operated food service businesses, the mantra has always been:

    "The customer is God"

    ... and with that I've made some ridiculous dishes and drinks, but the customers are happy and that's what matters the most.

  9. #9
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    Grumpiness and age shouldn't be a factor and I find it interesting how "we" take on what we think others may think.
    What they think is their problem, not mine.
    All I expect is to be served what was ordered and I'll let the person delivering it know if it's not.
    Doesn't have to come across as a (GOM) complaint, it's feedback, and any good quality business will and should, respond accordingly.
    I once ordered a "special" coffee after asking the waitress if they knew how to make it. (They'll all say they do).
    After their second attempt I decided to just drink it and 'updated' them when paying the bill.
    Never been back there.

    Just as an aside.
    Is it right to be polite when asked "how's your coffee?", to respond with a "yeah, good", or am I being dishonest with myself, when in the situation I found myself in on Saturday?
    While staying with friends up the coast this weekend, we were invited to a morning coffee to catch up with that friend's friend that she hadn't seen for some time. We (4 of us) were asked the usual "tea or coffee?".
    All except myself and the lady we were visiting, chose tea. I was told by the hostess that her husband "makes a good coffee".
    Never met him before, only had met his wife a few times and that is why I responded as above.
    Asked for a long black and proceeded to watch him take a half used bag of commercial ground coffee from the freezer, dose the group of an early model Sunbeam espresso machine, place a huge cup under the group, press the button and watched, disbelieving/somewhat amused as he let the machine run to totally fill the cup!
    I opted for the diplomatic approach, slowly sipped the dreaded brew and devouring the local fresh mango and delicious homemade muffins.
    Didn't want to offend the hosts by telling it as I saw it and as they enjoy their coffee that way, I zipped it.

    Be interested to hear what others would have done in a similar situation.
    Dimal, Yelta and Smee like this.

  10. #10
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Kevo View Post
    Grumpiness and age shouldn't be a factor and I find it interesting how "we" take on what we think others may think.
    What they think is their problem, not mine.
    All I expect is to be served what was ordered and I'll let the person delivering it know if it's not.
    Doesn't have to come across as a (GOM) complaint, it's feedback, and any good quality business will and should, respond accordingly.
    I once ordered a "special" coffee after asking the waitress if they knew how to make it. (They'll all say they do).
    After their second attempt I decided to just drink it and 'updated' them when paying the bill.
    Never been back there.

    Just as an aside.
    Is it right to be polite when asked "how's your coffee?", to respond with a "yeah, good", or am I being dishonest with myself, when in the situation I found myself in on Saturday?
    While staying with friends up the coast this weekend, we were invited to a morning coffee to catch up with that friend's friend that she hadn't seen for some time. We (4 of us) were asked the usual "tea or coffee?".
    All except myself and the lady we were visiting, chose tea. I was told by the hostess that her husband "makes a good coffee".
    Never met him before, only had met his wife a few times and that is why I responded as above.
    Asked for a long black and proceeded to watch him take a half used bag of commercial ground coffee from the freezer, dose the group of an early model Sunbeam espresso machine, place a huge cup under the group, press the button and watched, disbelieving/somewhat amused as he let the machine run to totally fill the cup!
    I opted for the diplomatic approach, slowly sipped the dreaded brew and devouring the local fresh mango and delicious homemade muffins.
    Didn't want to offend the hosts by telling it as I saw it and as they enjoy their coffee that way, I zipped it.

    Be interested to hear what others would have done in a similar situation.
    Your right Kevo, the world doesn't hinge around a single poorly made coffee, get over it and move on.
    Brewster and Smee like this.

  11. #11
    Senior Member Barry O'Speedwagon's Avatar
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    My hero is Victor Meldrew.
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  12. #12
    Senior Member Rocky's Avatar
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    As you've gathered, I'm a bit fussy about my 'cupware' - due entirely to the fact that the size of the cup usually has a major influence on the strength of the coffee.
    The reason I drink Piccolo Lattes is because I have often had a couple of shots already and I only want one shot in my cup AND I want to be able to taste it.
    A Demitasse cup restricts the ability to drown the shot.
    In Kevo's case, I have been known to watch the person making the coffee like a hawk and ask " Could I have the smallest cup you've got?".
    If they query this it gives me the opportunity to talk about 'strength' issues.
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  13. #13
    Mal Dimal's Avatar
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    Quote Originally Posted by Kevo View Post
    Didn't want to offend the hosts by telling it as I saw it and as they enjoy their coffee that way, I zipped it.

    Be interested to hear what others would have done in a similar situation.
    Agree with your sentiments Kevo...
    I'd probably wait until an occasion arose whereupon I could reciprocate their generosity by offering to make them a coffee in my home. If they're interested in understanding how the results "in the cup" were produced, I'd happily and briefly explain the process...

    Mal.
    Kevo, Magic_Matt, readeral and 1 others like this.

  14. #14
    Senior Member Magic_Matt's Avatar
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    Quote Originally Posted by Dimal View Post
    Agree with your sentiments Kevo...
    I'd probably wait until an occasion arose whereupon I could reciprocate their generosity by offering to make them a coffee in my home. If they're interested in understanding how the results "in the cup" were produced, I'd happily and briefly explain the process...

    Mal.
    +1

    The irony of Mal posting in a thread titled "grumpy old men," though... reckon you're about the least grumpy old man there is mate!
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  15. #15
    Mal Dimal's Avatar
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    I have my moments mate, particularly when one of our current crop of Pollies sticks his/her head up and sprouts some ridiculous and barely believable comment about something important...

    Mal.

  16. #16
    Senior Member Magic_Matt's Avatar
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    Quote Originally Posted by Dimal View Post
    I have my moments mate, particularly when one of our current crop of Pollies sticks his/her head up and sprouts some ridiculous and barely believable comment about something important...

    Mal.
    Can't blame you there one bit!

  17. #17
    Senior Member Rocky's Avatar
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    Kevo's post also reminded me of another GOM moment I have, although it's probably more a CSM (Coffee Snob's Moment) than GOM.
    It's when I have just asked for my Long Black in their smallest (120ml) cup and it comes to the table absolutely full to the brim.
    My favourite cafe 'gets it' instinctively that someone who asks for the smallest cup is probably wanting to limit the amount of water in it.
    A lot of others are used to the customers that want a bucket of something and just naturally fill everything to the top.
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  18. #18
    Senior Member trentski's Avatar
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    Kevo should have burned the place down

  19. #19
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    Behmor Brazen - $249 - Free Freight
    Quote Originally Posted by Dimal View Post
    Agree with your sentiments Kevo...
    I'd probably wait until an occasion arose whereupon I could reciprocate their generosity by offering to make them a coffee in my home. If they're interested in understanding how the results "in the cup" were produced, I'd happily and briefly explain the process...

    Mal.
    Youre a better man than me Mal, I think in this situation I would of dropped the coffee, helped clean it up and the find some excuse to leave urgently before another rechid spew brew materialised!

    Im not grumpy.....just Cranky !
    Dimal likes this.



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