Post By Hereforthebeer
looking for a repairer in Hobart to assist with Breville BES920
So it appears I have possibly cooked the steamer boiler in my bes920 when doing a descale thanks to Brevilles not so great descaling instructions
The machine is nearly 4 years old so no warranty. I'm also not 100% what the root cause is. The main symptom is no steam from the steam wand and three beeps when I try the steam wand once the machine has reached temp. When I drain the steam boiler (afte the initial heatup cycle) the water is also coming out cold. Plenty of water comes out when I drain the steam boiler and I can hear the smaller pump run which fills the steamer boiler - while the water level in the tank drops. Best case I suspect it's the thermo fuse, worst case the element. Could also be something else and i'm time poor at the moment and it looks to be non-trivial so looking to find someone who know thier way around the brevilles in Hobart.
I use Cafetechnica. They're above Zimmah cafe/roastery at the top end of Murray St (down the laneway) http://cafetechnica.com.au/
The new owner is Bryn. He is a lovely bloke and very knowledgeable - I'm sure he will look after you. But if in doubt, give him a ring first to discuss. (PS: their contact email still shows Ben, the previous owner, so don't use that - you won't get an answer!)
I've used three different repairers in Hobart and Cafetechnica are by far the best so far and the only one I would recommend. There is one place in particular in Nth Hobart I'd steer well clear of. Shoddy work, terrible customer treatment and eye-wateringly exorbitant pricing. PM me if you want the name.
Thanks for the suggestion, the machine is back up and running and just in time for home isolation!! I now have a BES920 with a resettable thermal fuse - which I hope I never need to use now I have understand the descale problems with these machines....
Good result. Where did you end up going to have the work done?
I use a simple Brita water filter jug to refill my machine(s). When my (at the time ~10yo) Uniclo Splendor was pulled apart there was zero scale build up. Cheap insurance ;-)
Last edited by splashalot; 1 Week Ago at 01:01 PM.
Reason: additional info