Its funny seeing the incredulous looks I get when I tell customers we dont have soy. I can understand that people have allergies or intolerances to dairy. That Im fine with if it is stated prior to ordering. However, it seems like the guilt trip is laid out far too often _after_ theyre told its not available.
Had three customers come in near closing on a Saturday afternoon. I greeted them and asked what they would like. The mum asks for a soy latte. I said sorry, we dont do soy. Her reply: "I dont take dairy." Im fine with that, but then she produced a packet of Jarrah white choc something, and asked me to make a long black with it. I quickly looked at the ingredients, and lo and behold, the first one was milk solids. Then it was the sons turn...He was severely indecisive, and asked for a Fanta, to which his mum told him off, and have something not so "sticky." After about five minutes, he begrudgingly ordered a skim strawberry milkshake (or at least his mother ordered for him). I went to get the ice cream, when the boy asked what brand the ice cream was. I thought it odd, and just replied its plain vanilla ice cream. The mother butted in and said he has a nut allergy and mumbling something about certified nut-free. Instead of letting me know of life-threatening food allergies beforehand, they would have let me discover that fact by having their son convulsing on the floor on my own. She said just use ice, and skim milk. It was a revolting drink with next to no flavour to speak of. I found out later that he was dumping packets of Equal into it to make it palatable. At least nan was tactful in ordering a simple cappucino.
I seriously dont know if the son really had a nut allergy, and wasnt going to risk finding out. But Im pretty certain the mother was a true hypocrit.