View Poll Results: Can you use NPP/Osko/PayID?

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  • Yes, and I'm using it

    16 41.03%
  • No, I can't use it

    7 17.95%
  • What the heck are you talking about?

    7 17.95%
  • Yes I can, but I haven't bothered to yet

    9 23.08%
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Thread: New Payment Platform - Osko, NPP, PayID etc.

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Question New Payment Platform - Osko, NPP, PayID etc.

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Some of you would have heard of the NPP (New Payments Platform), the rest of you will hear about it at some point this year via your bank. As far as I can tell it will called the NPP forever, even when it's no longer "new". Gotta love those clever people in the marketing workshops.


    Philip Lowe, Governor of the Reserve Bank of Australia said:

    "It’s the kind of development that only takes place once in a generation"
    The cynic in me says that's because it will be such a painful a transition that none of us would want to attempt it ever again.

    The idea is good, fast payments (near instant) instead of the huge lag we currently have with bank transfers and it should work on public holidays and weekends which the the current banking transfer methods don't.

    Different banks are calling it different things but in theory all their implementations will be a route to the underlying system that will allow faster and more detailed payment transfers between individuals and businesses.

    1: Basic Infrastructure - the underlying system is the network provided by SWIFT (you might know them from International bank transfers or the Telegraphic Transfer "TT" system)
    2: The FSS (Fast Settlement System) is run by the Reserve Bank of Australia and handles the inter-bank settlements.
    3: The overlay services are the interfaces that we see from our own bank. The first is called Osko.

    Osko:
    Is the interface provided by BPay and the first adopter in the NPP. As the first interface most people will see I expect it will become a verb when people are talking about the NPP.

    PayID:
    For an individual, your PayID will most likely be your mobile phone number.
    For a business it will be ACN or ABN or BSB+Account number

    The NPP was released February 2018 but here's the gotcha. Not all banks or all bank account types support it 15 months later.

    We use a little Australian bank called Westpac (who are actual a part owner of the NPP) and they have released PayID for personal customers but not for Businesses and the best I can get out of anyone in the organisation is "soon". To make matters worse, they have released it to some business customers in South Australia and the Northern Territory (guinea pigs) so more and more people think that all accounts have access to it.

    What happens if I Osko to an account that doesn't support it?

    We have had a handful of people send us Osko payments and the payment quietly bounces back to the sender. This leaves the sender thinking they have paid and wondering why we didn't ship to them or us asking them to check their payment only then to find it bounced back (after half an hour of email back and forwards).
    Far from efficient until the bugs are ironed out and yes, driving me nuts already!


    ONLY WHEN AVAILABLE IN THE FUTURE
    In theory for CoffeeSnobs any of the below should work when they get their act together:

    ACN: 164539502
    ABN: 86164539502
    BSB/Account: 033344288002

    ...but these are only a best guess as Westpac business hasn't deployed it yet.


    Currently all BeanBay payments can either be via PayPal or EFT:
    (ie: nothing to see here, normal methods are working fine)

    PayPal (with their actual fees added on to the BeanBay total)

    EFT / Internet transfer (no fees for us, no fees for you):
    BSB: 033344
    Account: 288002

    It's a bit of a dogs breakfast at the moment and I don't know how the current "export transactions" will work in the BeanBay back-and which is how we reconcile payments each day but as we know more we'll post in this thread or update this post.

    Clear as mud?
    Dimal and Javaphile like this.

  2. #2
    Senior Member Jackster's Avatar
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    Strange.. you would think (and I thought) that a osko sent to a non osko would just revert back to going on the older slower system. In fact, my bank (pnbank) says this on their site:

    ...when you select 'Pay Someone' and chose to 'Pay Now' the payment will automatically select the quickest route....

    And backs it up with:

    ..Our Internet Banking or Mobile App will automatically work out whether the payment can go by Osko, arriving faster...

    Admittedly, I have no where near the volume of transactions you do, but apparently my bank was one of the earliest adopters of this, and I have ignored it completely... Till I started receiving instant payments as other banks took up the npp.

    Hope this irons out quickly for you as I can't imagine the headaches it must cause you.
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  3. #3
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Jackster View Post
    Strange.. you would think (and I thought) that a osko sent to a non osko would just revert back to going on the older slower system.
    Yes, that would make sense, but sadly not all banks have deployed like that.

    Your P&N Bank (I had to google that!) is smart enough and small enough to use logic, I also know (as of this morning) that Australia Bank will also do the same but other banks in the last week don't, they just quietly bounce the payment leaving payer and payee to flap their arms around. Sigh.

    P&N Bank = 350 Employees.
    Westpac = 35,000 Employees.

    ...what's that saying about tanker turning circles.
    Dimal likes this.

  4. #4
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    There should be a big disclaimer put on the "instant transfer" part.

    I tried PAYID once (and only once) with my bank (CBA) last year and it took more than 24 hours to be cleared. I only found this disclaimer below after the other party notified me they didn't received payment next business day:

    From CBA website:
    Transfer money to friends and family using their PayID as quickly and easily as youtransfer money between your CommBank accounts. First time payments to a new payee may be held for up to 24 hours as a security measure.
    My payment submitted before 3pm finally went through next day around 8pm. Normally most bank transfer done in business hours would appear next business day! Normally its not a biggie, but it just had to happen when I was in a hurry !


    Furthermore, I believe this holding rule even applies PAYID linked to CBA accounts, meaning if I transferred money from my CBA to another CBA account using PAYID , i would have to wait for at least 24 hours. I have learn my lesson not to use PAYID for first time payments with CBA now.. other banks have other restrictions on first time payments . ie transfer amount/holding time. so check before you use PAYID with your bank.
    Last edited by justacuppa; 24th May 2019 at 03:53 PM. Reason: additional info
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  5. #5
    CoffeeSnobs Owner Andy's Avatar
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    Wow, even more worms that I didn't know about.

    I'm sure one day it will be as seamless as using your Visa card but we'll have a bit of hassle before the dust settles.

  6. #6
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    I think your poll needs another option - "Yes I can, but I haven't bothered to yet, I will give it a try when I need to." When you add that option in then I'll vote.

    Once it's working, and once I've used it once for Beanbay (I'm also with CBA), then this will be a better option than Paypal and its fees for a last minute order. In saying that, Andy seems to trust that regular customers of long-standing will pay, but I'd feel better that he has my money in his hot little hand before he starts to roast for me.
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  7. #7
    CoffeeSnobs Owner Andy's Avatar
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    ...unless it's your first payment to BeanBay and the bank holds it longer than an old fashioned slow payment.

    Vote away.
    gunda likes this.

  8. #8
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    Voted. As I say, I haven't used it yet. It's a useful warning to build in more lead time for the first payment, but second and subsequent payments should be fast, since that's the whole point of the new system.

  9. #9
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    Quote Originally Posted by gunda View Post
    Voted. As I say, I haven't used it yet. It's a useful warning to build in more lead time for the first payment, but second and subsequent payments should be fast, since that's the whole point of the new system.
    I would have said that the whole point of the system is for first payments to be fast as well.

    Here's a thought: If everyone including the gummint thinks this is a good idea, just fine the non-conforming banks 1 million dollars a week each until they conform. And if they don't process a payment instantly, make them pay both the payer and the payee 5% each, per hour, of the transaction value. Up to a maximum of double the transaction value.

    You can probably tell I dislike banks... even before the Royal Commission found that they are in fact all criminals. Just as we suspected.
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  10. #10
    Senior Member fatboy_1999's Avatar
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    I've used it with our ING account. Sent 2 payments using PayID (phone number), people got them within 1 minute.
    I have received 3 payments to my PayID, also got them within a minute or 2 of the send.

    We also bank with Westpac and the Osko logo comes up regularly for a number of payments we make.
    I have transferred money from WBC to ING and it has been immediate.

    Hopefully it will get better for higher volume users.
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  11. #11
    Senior Member Gavisconi007's Avatar
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    The so-called “24 hours as a security measure” should read “24 hours to allow the toe-rags at the receiving bank to make interest on your money for the day”
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  12. #12
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by fatboy_1999 View Post
    I have transferred money from WBC to ING and it has been immediate.
    Which is also part of the problem, Westpac personal accounts can do it so it's easy to assume the business accounts can too.

    When the dust settles it might be great system just like the NBN (way to drag a thread off-topic Andy!)

  13. #13
    Senior Member artman's Avatar
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    I always pay with PayPal as I leave the order to the last minute and am desperate! But I hate that PayPal get a decent cut from each transaction. Having other ďinstantĒ payment methods would solve this.

    I really should just order ahead....

    Cheers
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  14. #14
    Senior Member Yelta's Avatar
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    Could set it up through NAB if I felt the need.

    Bank funds transfer does all I want.
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  15. #15
    Senior Member matth3wh's Avatar
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    Intrigued to read this...

    Been using it for a long time via ING and never had an issue.

    Didnít think it would let you send to anyone without it. Doesnít make sense if they havenít setup in the system.

    Why wouldnít you set up a way to get payments around quicker rather than waiting the day(s) for transfer to complete?

    Found it handy so far.

  16. #16
    CoffeeSnobs Owner Andy's Avatar
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    Had a CS'r yesterday and another today who's banks quietly bounced the payment (both different small banks).

    It wasn't till we nudged them they found out.

  17. #17
    Senior Member matth3wh's Avatar
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    Quote Originally Posted by Andy View Post
    It wasn't till we nudged them they found out.
    Very sorry to hear that Andy. Sounds bizarre that the banks are bungling the system for those involved and making it a headache for business :-(

    Positive reinforcement bias on my side I'm afraid as I've been sheltering in a state of blissful ignorance :-D

    Just re-reading my comment above... for clarity I was meaning a royal "you" and not anyone specific... as in, why wouldn't we all want a system where we get the money faster :-)
    Frustrates me that BPAY system takes several days for payment to go through and that banks often have your money in limbo for a few days during bank transfers as they move the money around.

    Hopefully they get it all sorted out.

  18. #18
    Senior Member Yelta's Avatar
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    Unsure about "few days" for payments to go through, most of mine through NAB seem to go through within 24 hours, plenty fast enough for me.

  19. #19
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Yelta View Post
    Unsure about "few days" for payments to go through, most of mine through NAB seem to go through within 24 hours, plenty fast enough for me.
    Well... not quite. A NAB payment at 6pm on a Friday won't appear in our account till Tuesday, in fact, Wednesday if Monday was a public holiday in Sydney (Westpac observes Sydney holiday's even though you are in SA and I'm in VIC). The current system is pretty messy.

    The NPP transfer is about a minute (according to their blurb) it's just the first payment to a new person might take 24 hours odd. After the first one, it's near instant.

    I do wonder if the first payment to a person is "system wide", ie: after the first person sends money to CoffeeSnobs will that mean that everyone else is instant?!?!?!
    It's all smoke and mirrors with very little public detail on the mechanics behind the institution handshakes.
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  20. #20
    Senior Member rusty888's Avatar
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    Just my two cents. Iíve notice with my business payments - Iím with Anz that the first transfer is normal, then if I go to send again to them it recognises thatís Osko is available and sends it through that platform. I donít choose but itís never converted the first payment.

  21. #21
    Senior Member Jackster's Avatar
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    All types of transfers have sped up (for me) in last 12mths or so. Certainly better service!

  22. #22
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Jackster View Post
    All types of transfers have sped up (for me) in last 12mths or so. Certainly better service!
    As a matter of interest Jackster, I transferred payment for the pump Wednesday mid morning this week, you shipped Thursday, had you received the funds when you shipped?

  23. #23
    Senior Member Jackster's Avatar
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    Yes, Wednesday 12.54 I got message saying money was in. But it was a normal (non osko) transfer. So maybe took 3hrs?
    But as mentioned above, I use a small member owned bank.

    My payments to beanbay are still going non osko as of yesterday.
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  24. #24
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Jackster View Post
    Yes, Wednesday 12.54 I got message saying money was in. But it was a normal (non osko) transfer. So maybe took 3hrs?
    But as mentioned above, I use a small member owned bank.

    My payments to beanbay are still going non osko as of yesterday.
    I'm surprised it went through that quickly, as I commented earlier, plenty fast enough for me.

    Thanks for confirming Jack

  25. #25
    338
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    New payment platform

    - new ways to hack it

    https://www.smh.com.au/business/bank...03-p51u2u.html
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  26. #26
    CoffeeSnobs Owner Andy's Avatar
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    I read about that last night and thought of this thread.


    From another article:

    “No financial details or credentials are available from the PayID database, and therefore none of these details have been compromised,” the spokesperson said. “The only details obtained have been the account name which was designed to be returned to a legitimate enquiry.”

    Yeah, yeah, minor damage for most people when someone can link a mobile phone number to a name but a big trust issue and just think of the spammers and scammers, they would love a clean list of numbers with full names not found in the phone book.

    The one I loved in the SMH article was:

    "While unfortunate for the individuals involved, the discussion highlights the choice and benefits to be considered by users when they opt in to create a PayID."

    It's all your fault you stupid customer!
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  27. #27
    CoffeeSnobs Owner Andy's Avatar
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    And this story broke on the same day the NPP released their QR code standard as another interface to use (and protect).
    I think they thought it was going to be a good news day.

    -- NPP-QR-Code-Standard_v1.0_May-2019.pdf
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  28. #28
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    Spot on Andy, I love that it is our choice and fault. Plus social engineering is the most successful form of hacking, you can imagine the phone call now ' Hi Bob Smith from PayID calling about your account, we have noticed some unusual activity, can i confirm your name and password before we continue?'

    Another pet peeve of mine is the banks promoting how great they are at getting money back if your card is misued. They just grab it back from the retailer! They wear nothing! The retailer accepts the sale, the bank then approves the card transaction. Problem after, well they just grab it back and say it is all in your agreement.
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  29. #29
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    Quote Originally Posted by 338 View Post
    New payment platform

    - new ways to hack it

    https://www.smh.com.au/business/bank...03-p51u2u.html
    Ugh.... I'm all for adopting newer tech and software; but this makes me wonder if the extra convenience is worth all the personal information exposure these things typically lead to.....


    "While unfortunate for the individuals involved, the discussion highlights the choice and benefits to be considered by users when they opt in to create a PayID."

    It's all your fault you stupid customer!
    my thoughts exactly.....

  30. #30
    CoffeeSnobs Owner Andy's Avatar
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    Might have had 5 or 6 people in the last couple of days with banks that don't default to an Osko payment and don't fallback to a standard EFT/BSB/Account when it fails.

    C'mon banks, if an Osko payment bounces it makes perfect sense to just use the details the customer provided instead of silently bouncing it back to their account.


    -----------

    Latest on the shame list (banks that don't revert an Osko payment to the supplied BSB/Account) and instead quietly bounce the payment.

    MyState Financial in Tassie.

  31. #31
    Senior Member Lukemc's Avatar
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    Iím pretty sure BANKWEST revert back to a normal transfer as anytime lately Ive make a payment to Bennets I get a payment/refund/payment Show up on My statement!

    Will give it a try with beanbay the second I see elephant hills back in stock

  32. #32
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Andy View Post
    -----------

    Latest on the shame list (banks that don't revert an Osko payment to the supplied BSB/Account) and instead quietly bounce the payment.

    MyState Financial in Tassie.
    Commonwealth --- If Australia's largest bank can't get it right what hope have the rest got!

  33. #33
    CoffeeSnobs Owner Andy's Avatar
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    NAB - quietly defaulted to Osko in the app without the CS'r knowing, then bounced the payment back and retried using the BSB and account number supplied.
    Still causes confusion, lag, a few extra lines in the CS'rs bank statement and multiple emails back and forwards but at least they get it done.

  34. #34
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    Did a BeanBay purchase and my bank was going to transfer via OSKO but I received a "this transfer will take 1-2 days" notification. My experience is it'd usually clear within 1 business day like a regular transfer would. So very strange the funds would be bounced back. I ended up paying by Paypal.

  35. #35
    CoffeeSnobs Owner Andy's Avatar
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    The "normal" 1 business day transfer is roughly correct if the transfer is done on a bank business day during bank hours else it's 2 days (ie: transfer at 6pm Monday won't be passed across for 2 days) so I think your bank was just giving an average answer not a smart one.

    PayPal is fast (near instant) but their fees are high. Your order at 2:48 and paid by PayPal was packed and picked up at 3:33 by the courier. That's about as close as you could ever make it but (amazingly) we did get it out same day.

    We always suggest to order a day earlier, pay via EFT (no fees for us, no fees for you) but PayPal is offered for those who left the ordering too late.

    Hopefully when all banks use Osko we will have a system as fast a PayPal without the fees but we 'aint quite there yet.

  36. #36
    CoffeeSnobs Owner Andy's Avatar
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    Today's entry to the dopey bank list is:

    CUA - who default to Osko payments in their app and then just quietly fail the transfer.

  37. #37
    Senior Member Lukemc's Avatar
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    Bankwest defaults to Osko, it didnt work but they do at least bounce back automatically to the normal 1-3 day payment. They also sent me an email to tell me it happened........Schedule

  38. #38
    CoffeeSnobs Owner Andy's Avatar
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    ... and they transferred it to us on the 21st Aug which I expect was normal overnight if you paid on Tuesday during bank hours.


    Current update (sort of).

    On the weekend I sent a query to Westpac to again try and find out when business accounts will get Osko. I received the expected auto-reply and still await something back from a real human in due course.

    Interestingly and maybe just pure coincidence...

    Today (Mon 26th Aug) I went to transfer payment to an existing payee and it came-up saying that it would do the transfer via Osko. I had no option to not do it that way and the Osko description field only appeared when the BSB and Account numbers were in there so it at least appears that it "knows" that the other end can receive Osko payments.

    I checked the "export transactions" area of business banking and it still won't allow exports more recent than the day prior so we can't easily import real-time payments (yet, ever?) which is a real issue for us as every transaction would have to be a manual lookup and that is likely to result in many an oops.

    So, maybe we can receive Osko now?

  39. #39
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    Just to give those using NPP (new payment platforms) more comfort - https://www.news.com.au/finance/busi...233ed669b33013

  40. #40
    CoffeeSnobs Owner Andy's Avatar
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    Interesting but sensational reporting too.

    Urgent warnings have been sent out after hackers broke into a new payment system placing tens of thousands of customers’ personal banking information at risk.

    Phone numbers, customer names, BSB and account numbers linked to PayID have been accessed by fraudsters targeting customers with dodgy texts and phone calls in order to access the New Payments Platform (NPP) database and scam millions of dollars, the Herald Sun reports.

    I'm not to sure that armed with someones name, phone number, BSB and account numbers you could actually do anything interesting. That information is on the invoices from every business I've ever used and I bet I can't empty their bank account. I would like to know how "millions of dollars" were scammed... "show me the money" Herald Sun reporter.

    I guess the real story is that this new system built by the Reserve Bank and our biggest banks allows sequential and multiple lookups apparently without any time or volume limit security. The risk is the bad guys get a phone book of mobile phone numbers and names including those that thought they had silent numbers.
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  41. #41
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    Quote Originally Posted by Andy View Post

    I guess the real story is that this new system built by the Reserve Bank and our biggest banks allows sequential and multiple lookups apparently without any time or volume limit security. The risk is the bad guys get a phone book of mobile phone numbers and names including those that thought they had silent numbers.
    Spot on with the sensationalism of this. There is no evidence of money missing, the notification of the hacking is now a legal requirement in Australia, it doesn't mean funds were misused. I agree, hard to believe you can get multiple lookups without a lockout or reason/process required on a freshly designed system. Don't really think it is harmless though, knowing someone's osko or pay id and other details would be enough to generate trust in a scam call.

  42. #42
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Andy View Post
    So, maybe we can receive Osko now?
    Answer is nup. Had at least one bounce today.

    Sigh, we can send Osko yet the same receiver can't pay us Osko.
    Gotta love 'em.
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  43. #43
    CoffeeSnobs Owner Andy's Avatar
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    (slightly off-topic but bank related so I'll post it here)

    9:52pm Saturday night I get an SMS that says:

    Westpac Alert: Transaction blocked on card ending 5071 at 'APPLE ITUNES STORE' for $159.99 at 21:50.
    If Genuine, reply 'Yes'. If Fraud reply 'No'.


    That's the exact message, including odd capitalisation on both 'Genuine' and 'Fraud'.
    Smells like spam to me.

    Paula is sitting beside me and her phone "goes ding" at the same time with the same message.
    Now that gets my interest, spammers would have trouble linking the phone numbers together.

    Both came from 0429 933 739 and a quick Google finds pages saying "it's a scam, ignore it" and then someone replying with "it was real, not a scam" and so on. I also logged into Internet banking and the transaction isn't in our pending list (yet).

    So I reply with 'No' (what harm could it do apart from the scammer knowing its a real phone number which they could determine by ringing me too?)

    The auto reply SMS comes back with:
    9:56pm
    The block will remain on your card. A fraud officer will contact you via telephone within the next 60 minutes.

    I do get a call from a Sydney number:
    10:34pm
    02 9845 4000

    It's someone with a very strong Indian accent on a VoIP line, hard work for my anglo brain to understand and yeah, an Indian call centre really makes this smell like a scam.

    Careful not to disclose anything (because I'm still on the fence) I let the lady talk and she discloses my work, home address and other details that most likely only the bank would know. She tells me that our 2 cards are now cancelled and the bank will post our replacements in 7-10 days. I can't get the new numbers but with some sooking about the wait she agrees to courier it to our bank for collection in 3-5 days.

    The timing sucks, this is the 31st August, all the auto payments (insurance, accounting, phone etc) come out on the 1st of the month and will bounce tomorrow. Sure enough, I get up the next morning and our mobile phones don't work. Groan.

    So, punchline is that this really was the bank but even after some SMS's and a phone call it still felt like a scam. This is what the scammers have done to us, created lots of mistrust (I've hung-up on the ATO before too) making it really hard for banks to contact a customer.

    The bank did a good job of identifying that the transaction was odd and queried it which saves us from having to claim back the fraud.

    I was "stand-off-ish" and not rude but I would hate to have the job of calling cranky Aussies from an afterhours Indian call centre.
    Dimal, flynnaus, Javaphile and 2 others like this.

  44. #44
    Super Moderator Javaphile's Avatar
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    Of all the jobs to outsource. Sheesh!


    Java " " phile
    Andy and 338 like this.
    Toys! I must have new toys!!!

  45. #45
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Andy View Post
    (slightly off-topic but bank related so I'll post it here)

    9:52pm Saturday night I get an SMS that says:

    Westpac Alert: Transaction blocked on card ending 5071 at 'APPLE ITUNES STORE' for $159.99 at 21:50.
    If Genuine, reply 'Yes'. If Fraud reply 'No'.


    That's the exact message, including odd capitalisation on both 'Genuine' and 'Fraud'.
    Smells like spam to me.

    Paula is sitting beside me and her phone "goes ding" at the same time with the same message.
    Now that gets my interest, spammers would have trouble linking the phone numbers together.

    Both came from 0429 933 739 and a quick Google finds pages saying "it's a scam, ignore it" and then someone replying with "it was real, not a scam" and so on. I also logged into Internet banking and the transaction isn't in our pending list (yet).

    So I reply with 'No' (what harm could it do apart from the scammer knowing its a real phone number which they could determine by ringing me too?)

    The auto reply SMS comes back with:
    9:56pm
    The block will remain on your card. A fraud officer will contact you via telephone within the next 60 minutes.

    I do get a call from a Sydney number:
    10:34pm
    02 9845 4000

    It's someone with a very strong Indian accent on a VoIP line, hard work for my anglo brain to understand and yeah, an Indian call centre really makes this smell like a scam.

    Careful not to disclose anything (because I'm still on the fence) I let the lady talk and she discloses my work, home address and other details that most likely only the bank would know. She tells me that our 2 cards are now cancelled and the bank will post our replacements in 7-10 days. I can't get the new numbers but with some sooking about the wait she agrees to courier it to our bank for collection in 3-5 days.

    The timing sucks, this is the 31st August, all the auto payments (insurance, accounting, phone etc) come out on the 1st of the month and will bounce tomorrow. Sure enough, I get up the next morning and our mobile phones don't work. Groan.

    So, punchline is that this really was the bank but even after some SMS's and a phone call it still felt like a scam. This is what the scammers have done to us, created lots of mistrust (I've hung-up on the ATO before too) making it really hard for banks to contact a customer.

    The bank did a good job of identifying that the transaction was odd and queried it which saves us from having to claim back the fraud.

    I was "stand-off-ish" and not rude but I would hate to have the job of calling cranky Aussies from an afterhours Indian call centre.
    Thanks for the heads up Andy, I've had similar a few times, last was for a purchase of almost $2000 worth of grog in Florida, up to now a real person from NAB has called to alert us, and yep like you cards were cancelled immediately, fortunately new cards were posted quickly and arrived within a few days.

    Strange thing is these occurrences have always happened to us shortly after an overseas trip.
    Andy likes this.

  46. #46
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Yelta View Post
    Strange thing is these occurrences have always happened to us shortly after an overseas trip.
    Yeah, I hear a lot of post trip fraud stories. I've been no where interesting which means one of my "trusted" suppliers got (quietly) hacked I expect. These cards don't get used in ATM's, nor stored in web browsers, had to come from someone storing it... Xero, phone company, insurance company, internet supplier etc.

  47. #47
    Senior Member
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    FWIW, I have two credit cards. I have one from a domestic bank only used for domestic transactions and which is blocked to international transactions, and another card with no international fees and good exchange rates used for international transactions. This prevents cross-contamination, unless a domestic merchant is hacked, as you seem to suspect. The flaw with this two card strategy is that sometimes you make a transaction that you think is domestic, but which involves international processing, and thus hits the block. E.g. Uber (sometimes) and Booking dot com.

  48. #48
    CoffeeSnobs Owner Andy's Avatar
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    Faster, simpler payments are here with Oskoģ & PayID
    From: Westpac
    7:00pm, 11 Sep 2019

    Hi ,


    Osko payments have been added to your eligible accounts in Online Banking allowing you to receive and make near real-time payments using a BSB and account number. Your Pay Anyone payments (between eligible accounts at different banks) will now go through typically in a few seconds but may take longer[1], 24/7, even on weekends and public holidays. You'll also notice a longer payment description.


    You can also make Osko payments to others using their registered PayID. PayID types include a mobile number, email address, ABN (which includes ACN, ARBN and ARSN) or organisation ID. When you pay to a PayID, the name of the person or business linked to it is shown, so you know who you are paying.


    At a later date, you'll be able to register your ABN as a PayID and receive payments to it, instead of using a BSB and account number. In preparation, you can check that the ABN we have on our records for your business is correct.


    You'll receive a message in Online Banking or your Mobile Banking app when you can register your ABN as a PayID.


    For more information, please see our FAQs


    The Westpac Team





    -----------------


    I've not tested it yet but the above notice from last night makes it appear that we can now receive Osko payments using the BSB and Account number but not using PayID.

    Still their system won't export transactions more recent than yesterday so it's work in progress but maybe Westpac are moving forward (albeit like a slug).
    matth3wh and gunda like this.



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