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Thread: Australia Post - Express price changes.

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Australia Post - Express price changes.

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Happy 1st October.
    Australia Post have increased their satchel prices today but at the same time have changed them to volume based with a maximum weight of 5kg.

    The new express satchels are:
    Small, Medium, Large, Extra Large (which equates to the old 500g, 1kg, 3kg, 5kg respectively).

    eg: If you ship a 5kg gold ingot it can go into a "small" 500g satchel.
    (please feel free to test this by sending one to CoffeeSnobs today)

    What's this mean to CS'rs?
    Well it's confusing as hell from this side as green beans are dense, tea isn't, roasted coffee isn't. It's near impossible to handle this neatly in BeanBay as each item would have a weight, volume for most shipping methods and another separate weight and volume for Express Post only.

    So... all we can easily do at this end is give you a credit back if we can ship your items in a smaller satchel.

    eg: You paid for a 5kg "extra large" satchel and we can ship it in a 3kg "large" then we'll put a $5 credit in BeanBay that will come off your next order at the checkout. You will see the credit in BeanBay after your order ships, we won't email to say we added it as it would consume so much extra time we would have to invoice you.

    CASH BACK CREDITS

    5kg - 3kg = $5 credit
    3kg - 1kg = $3 credit
    3kg - 500g = $6 credit
    1kg - 500g = $3 credit

    For roasted coffee the pricing won't be much different but express posting green beans should be a little cheaper. We'll see how it goes, if it's too much of an administrative headache we'll just average it out but I would prefer to give the cost savings to those that actually got it.

    The new satchel prices are in BeanBay now and as always, we charge a little less than actual cost (site sponsor subsidised), you and I can't buy for these prices over the counter.
    coffeechris, TampIt, gunda and 2 others like this.

  2. #2
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    At least the e-parcel prices don't seem to have changed.

    Am I allowed my own whinge? This change to satchels - express, prepaid and flat-rate is confusing because of the way the nomenclature has changed. It occurred in the middle of a burst of online sales I'm currently doing, trying to clear out unwanted items. I was using 5kg large flat-rate satchels and paying for shipping online and printing labels. Works a treat. But come the change on Monday, when paying I was present with four shipping options for satchels - S, M, L and XL, not three. What gives? My satchels say large, but the price for shipping large has dropped. Prices don't drop. What is one to do? So I went with large and asked at the PO when I dropped the item off. They were just as confused as me and said that as far as they could see I'd done the right thing.

    But a little research (which I should probably have done in the first place) suggests otherwise. This page:
    https://auspost.com.au/sending/satch...-rate-satchels
    says that the previous 5kg satchels are now XL, even though they say "large" on them. Brilliant. These changes also short-change people who still have the older flat-rate L satchels, as they're not as large as the new XL from what I can see in the local PO. I guess this is just a transitional issue, but the change in nomenclature is not helpful. For anyone else in the same position, be warned.

    From what I can tell, the usage of satchels is enforced at the local PO, and so although I've probably underpaid postage on this occasion (unintentionally), it's unlikely to be a problem as the entire system seems confused at present. Which is a little ironic as what I was told at the local PO was that this was intended to reduce confusion. Staff were having to tell people who have put too much weight in a small satchel that they would have to get a large one, even though their item fitted. I sort of understand this, but going to a volume rate under 5Kg is not going to make it easier for retailers like Andy who sell based on weight.

  3. #3
    CoffeeSnobs Owner Andy's Avatar
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    But a little research (which I should probably have done in the first place) suggests otherwise.
    you could have got that from the first post

    The new express satchels are:
    Small, Medium, Large, Extra Large (which equates to the old 500g, 1kg, 3kg, 5kg respectively).
    Quote Originally Posted by gunda View Post
    At least the e-parcel prices don't seem to have changed.
    Depends if you count the random value fuel surcharge that gets added to your bill after everything is shipped.



    We have a good outcome from an order today.

    6 x 5kg Express to Darwin was $130.50 last week.
    This week it cost the CS'r $147.75 at the new post prices
    but we can get 5kg of green beans in a 3kg (Large) satchel so with the CS "cash back" credit of 6 x $5 = $30
    The total is actually $12.75 cheaper than previously (half a satchel for free).

    So it will have benefits for some.
    Dimal and Javaphile like this.

  4. #4
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    And if in doubt, you can always go Fastway - my latest order has just arrived in 2 1/2 days, fastest ever. Given the price difference ($170 vs $40 !!!) that's quite amazing as far as I'm concerned.

    Andy likes this.

  5. #5
    CoffeeSnobs Owner Andy's Avatar
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    Yeah, for orders of 17.5kg the Fastway flat rate box at $20 is unbeatable if you can ship to a Fastway area.

    It's great value all over Australia but they'll even take it to Perth and Tassie for that price which are areas that typically cost double for freight.
    greenman and nickR like this.

  6. #6
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    I ordered some of the China beans on the 17/9. I normally get them in a few days by Australia Post. I tried Fastway this time and I'm still waiting for my order here in Perth.

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    Quote Originally Posted by Andy View Post
    you could have got that from the first post
    Not at the point when I was having to decide whether L was still L or was now something else, like XL.

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    Quote Originally Posted by wattgn View Post
    I ordered some of the China beans on the 17/9. I normally get them in a few days by Australia Post. I tried Fastway this time and I'm still waiting for my order here in Perth.

    I've had plenty of bad experiences with Fast Way in the past but I'm glad it's an option... $20 for 10kg of beans to Perth is great value. My order shipped on the 23rd and arrived yesterday... although Fast Way tracking up until the morning of delivery had it marked for delivery next week.

    If you are concerned give them a call. They are trying to turn their reputation around a bit so they might be able to give you an update.

  9. #9
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by gunda View Post
    Not at the point when I was having to decide whether L was still L or was now something else, like XL.
    ...and made worst when AusPosts own website shows Large with a picture that says Medium etc
    https://auspost.com.au/shop/product/...atchel-xps3kgm

  10. #10
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by wattgn View Post
    I ordered some of the China beans on the 17/9. I normally get them in a few days by Australia Post. I tried Fastway this time and I'm still waiting for my order here in Perth.
    To be fair you are not comparing apples with apples. Your previous order was Express Post at $10 more and yes, it was faster.
    Express Post is airfreight, eParcel and Fastway are ground transport.

    The only thing really fast about Fastway is the name, they are typically a cheaper and a slower option so if you order earlier you save dollars and if you need it quicker you have to pay more.

    Oh, your parcel shows as "on board" for delivery today so I can only guess that when it shipped it missed the train and went on the next one. Fastway to Perth is a container on a train once or twice week so delivery times will always jump in bigger chunks if your timing was a little off.
    Dimal, Javaphile and SilentBoB like this.

  11. #11
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    I got my beans today but it took 17 days so yes if you don't mind the slow delivery use Fast(slow)Ways and save money

  12. #12
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by wattgn View Post
    I got my beans today but it took 17 days so yes if you don't mind the slow delivery use Fast(slow)Ways and save money
    Well... not really the whole story.

    I just checked your order and it was placed at 17:33 (here) which is too late to make the courier and we shipped it the following day. 12 business days later it was there. They quote up to 10 days so it's only really a couple of days late and we shipped it a day before we received payment.

    To give your parcels the quickest route to Perth, order an pay early in the week to have more chance of not missing that weeks train.
    Javaphile likes this.

  13. #13
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    Quote Originally Posted by Andy View Post

    To give your parcels the quickest route to Perth, order an pay early in the week to have more chance of not missing that weeks train.
    Hi Andy,

    Now that I know it takes that long, I can make allowances for next time. I figured being a major city it would be quicker than 12 business days. It definitely has it's place to save money and especially on bigger shipments. Australia Post is very quick in the satchel which is what I normally use.



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