Yesterday a newbie member took offence to something someone said to him on the forum (not me) and his first reaction was "I'm going to post a 1 star Google review" and he did.
I've never really cared much about google reviews but I realised that with just one cranky-pants person (who often hands-out one star reviews) his review skews the true percentage more than it should.
His one star review was:
"Bunch of keyboard warriors here. Asked purchasing advice here and a few follow-up questions, however the community here is hostile and toxic"
...and he's been back end edited it a few times changing the content. When I emailed him he said "was against the forum, not your business. I've never even shopped at your business." but oddly, there is no way of me telling google that his review was about an interaction with someone else.
Anyway, maybe we are just a one star business but with only 10 reviews we don't really know.
So here I am, asking if those that can spare a few minutes google "CoffeeSnobs" click on the "reviews" and add one.
I'm not canvassing for fake positive reviews, just more legitimate ones so the average is a more true indication of who we are.
No, you are a 4.5 star business (and rising). I think the great majority of punters will think a 4.5 star rating is more than good enough and likely regard the 1 star review as an anomaly.
Be careful asking for reviews as, if you receive a lot of positive reviews in a short period, punters may see these as solicited reviews rather than genuine ones.
I noticed hes given many other businesses a 1 star review. Disappointing to say the least..
Who is the reviewer of the reviewers etc etc etc?
I would leave a (genuine) positive review Andy, unfortunately need to have a Google account to do so, something I've never had and never will (yep I know, paranoid)
Obviously I can read reviews others have left, seems old mate, in this case Jack has more pseudonyms than I've had cups of coffee in the past 12 months.
Very poor form if your not prepared to post criticism under your own name, indicates you don't have the courage of your convictions and something to fear.
Cowards hide behind aliases, courageous people have no need to if they are in the right.
The reputation of your business and this forum is beyond dispute and is certainly robust enough to withstand the odd angry shot from a disgruntled has been.
Don't let the guy get to you, for what it's worth I reckon Jack and the Donald would get along famously.
First off I will put up my hand and admit to being the person who dropped the "A' bomb that caused said kerffufle referred to by Andy.
Therefore I would like to take this opportunity to Sincerely apologise to Andy and all the honest straightforward valued members who enjoy the CoffeeSnobs site. And the community that has over time built up around it.
It is and has been to my great benefit to have been a member for some time. And able to access true, accurate and trustworthy information here all as a result of other people freely giving their time, their knowledge and experience.... and only for the love of coffee!
Or is it more to some like me, maybe its a passion and a wonderful lifes challenge.
And yes we can and do all have our own opinions, and this may be the internet however its still a society. And as we know even after 200plus years the personal behaviours of honesty, openness, accountability and caring for others still do and in my opinion always will prevail in a respectful society. Which is what CoffeeSnobs is in my humble opinion.
Again I wish to apologise sincerely to Andy and all CS members for any offence and disruption my actions have caused.
And Yes I will be posting up my true review on CS. I cant explain why I haven't done it previously.
Maybe I need to spend some more time in the cooler!
Not sure apologies are really necessary Pete, if Jack or Dodgy or whatever other name he chooses to use had not (once again) engaged in an act of deception he would not have drawn the scorn that was heaped upon him, if any are apologies are needed they should probably originate from the Scarlet Pimpernel.
It's unfortunate Andy has become the meat in the sandwich, I'm sure it goes without say that he has the overwhelming support of the over 50,000 Coffee Snobs members, that in its self speaks volumes.
Last edited by Yelta; 21st January 2020 at 04:16 PM. Reason: Spelling correction.
I can't find any 1-star review. Looks like it has been removed!
I will add a genuine review later, too busy now browsing the Beanbay trying to decide what to order next....:-D
Last edited by LauriG; 21st January 2020 at 02:53 PM. Reason: grammar
No, it wasn't that person. T'was just a newbie that walked into something (not his fault) but dealt with it poorly (his fault).
Yeah sure, I don't think it matters too much though.
Hands them out like lollies but it seems that doesn't change the way google deal with complaints (flipped-off unless it's offensively worded).
Good point. It's a lot of power to give someone without knowing who they are or why they are complaining.
No connection, just a customer of the other mob.
All good, I understand and fought the evil google monster for a long time. Now I just shrug and tell them what I had for lunch.
Nah, the newbie got eaten by a pack, no one person was to blame. He reported a post and I acted on it within minutes but he had already gone feral and started spatter-gunning hate in different threads. Which then earned him a ban.
We are more than capable of looking after the sandpit when it goes off the rails, luckily we rarely need to and the community does a great job of keeping things on-track.
It's nice that most people can see the truth though the weeds.
Thanks for posting the reviews everyone, I feel better knowing that one sour-puss isn't the controlling voice for 10% of our reviews. It's now 5% and getting smaller!
I'm also happy that I didn't attract another dozen 1 star reviews
I'll ask the Dorothy Dixer question AND then answer it !
Gee Eaten and Banned ...all within 2 weeks! Is that a record?
Nah not even close !
I popped a review in there too Andy.
From experience and a terrible review for the the business I work for Google reviews are very hard to get removed without proper legal action. We have a bad review sitting there from a business we did some work for in the past and their company was super difficult to deal with. Went through the process of reporting the review to Google 2-3 times over the years and never got a reply from Google. We didn't have money to spend on lawyers so haven't taken it any further.
How to do a review?
As andy ages he has started to sport the elegant salt n pepper clooney look, women swoon men want to be him, his beard the true source of his power is growing longer an was once the source of thors power, scarlet johansen once commented, ohh andy!
Oh wait, you mean the great coffee an forum?
Ill do one this week, very time poor this last few!
You've got my review there.
I do feel a little bad now. I love watching when a thread turns feral
Just type Coffeesnobs into google and their business info panel (like the picture in the first post) will appear on the right.
They do suck. I received 1 star reviews from a bloke who purchased a cafelat group seal for his machine, took it home and couldn't fit it properly and another from a guy who had to wait his turn rather than push in front of a couple of others.
So the offending review and one star rating has now been removed from Google. You are officially 5 star Andy.
However, the reviewer still found it necessary to add gratuitous and perhaps libelous comments about CS in his recent review of another Melbourne based supplier whose name shall not be mentioned.
I do a lot of Tripadviser reviews, and of course read what others review there (and on many other forums).
Can you believe what you read?
What weight do you attach to the reviews?
Always a difficult question.
Perhaps it is helpful if you read reviews about a venue with which you are very familiar, and read what others say about it and whether
they aligns with you own thoughts.
(I go to one country Victorian cafe which is always unbelievably spotless, the owner friendly, and yet a reviewer said it was dirty and the owner rude.
Obviously I would tend to disregard what that reviewer says in other reviews.)
I guess you have to read the detail of the positive reviews, how many there are, and compare them to the negatives.
Compare not only the proportion of one to the other, but whether the negatives appear to be from mean-spirited angry types, from people who
appear to know what they are talking about etc.
Oh yeah, travel sites are the worst. I've stayed in plenty of cheap hotels and well, I expect to get what I pay for. Clean but dated is okay, secure room with a no hassle check-in and I'll give it 5 stars every time but others sook that the wall paper was old and give it one star.I do a lot of Tripadviser reviews... ...Can you believe what you read?
This is someone's livelihood and often an elderly couples retirement income. While it might not be the Marriot it also wasn't $400/night.
There are some miserable humans out there, I bet they drink instant coffee too.
Well worth a read, suspect we will see plenty more of this type of litigation in years to come.
"Adelaide lawyer Gordon Cheng wins $750,000 defamation judgment over bad Google review"
You would have to question the wisdom of taking on a lawyer in an on line verbal joust, and whats more playing the alias game, very much like our dodgy mate has done in the past.
Last edited by Yelta; 2 Weeks Ago at 04:11 PM.
this article and be very careful about what you post online.
Australia's defamation laws are antiquated, vary from state to state, and make publishing "the truth" difficult, especially across state borders.
Truth alone is not a defence. Truth, combined with public interest, can be a defence in some juristictions. Expressing an opinion rather than passing it as a fact can be a defence.
The offending article is libellous if there was malicious intent in publishing it.
Anything written which lowers an individual's standing in the eyes of his or her peers can be defamatory. It's called libel. Anything spoken which does the same is called slander.
Why? Shakespeare perhaps highlights what it's all about in Othello: "reputation, reputation, reputation, oh I have lost my reputation."
Reputation is deemed more important than losing an arm or leg in an accident, and so compensation is much higher
I believe bad reviews became classified as libellous in the 1980s when restaurant critic Leo Schofield gave a Sydney eatery a bad one in the Sydney Morning Herald and was successfully sued.
An offended party may sue the author, editor and publisher.
Newspapers mostly refuse to publish something even if true but potentially libellous because to defend it is going to be time consuming and costly with no guarantee of winning.
"Judge allows Melbourne dentist to try new tactic to more quickly unmask negative online reviewer"
Sooner or later anonymous publishers of malicious negative reviews will be held to account.
I expect that lawyer Mark Stanarevic has/will do well out of this regardless if google play along.
Interesting to see that "Barry Grinter" has also posted a 1 star review (in reaction to this article and I assume not as a customer):
"Sour grapes! Don't offer a review service if you're not prepared for anything negative. Instead of persecuting someone who made considerable effort to provide detailed feedback how about you consider not giving your money to google? I'll be avoiding your clinic on principle alone."
The review in question had a polite reply too:
Will be interesting to see the punchline to this... one day.
5 star review left.
Good thing. If his teeth were crap, all the dentist was likely to achieve was whiter crap.
Is it uncomfortable? Yep. A mouth full of keep this nasty peroxide mix away from your gums is never gonna be a first class flight.
Sensitivity. Yep- also routine and variable across different patients.
For mine, it's clear that the guy was grossly under-researched about the procedure and then tried to shoot the messenger. He had it coming.
Perhaps the threat of litigation may mean that some keyboard cowards might think before shooting and if that's the case, bonus.
I'd be very surprised if the dentist didn't want to do the best job possible. Perhaps the mistake was accepting the patient in the first place.
My opinion? I'd be happy to see Google bin the whole review process because it's way too open to abuse. When you can buy and sell reviews and people get sucked in by "200+ 5 star dodgy reviews", the system is stuffed.