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Thread: Google Reviews - Please.

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Google Reviews - Please.

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Yesterday a newbie member took offence to something someone said to him on the forum (not me) and his first reaction was "I'm going to post a 1 star Google review" and he did.

    I've never really cared much about google reviews but I realised that with just one cranky-pants person (who often hands-out one star reviews) his review skews the true percentage more than it should.

    His one star review was:
    "Bunch of keyboard warriors here. Asked purchasing advice here and a few follow-up questions, however the community here is hostile and toxic"

    ...and he's been back end edited it a few times changing the content. When I emailed him he said "was against the forum, not your business. I've never even shopped at your business." but oddly, there is no way of me telling google that his review was about an interaction with someone else.

    Anyway, maybe we are just a one star business but with only 10 reviews we don't really know.

    So here I am, asking if those that can spare a few minutes google "CoffeeSnobs" click on the "reviews" and add one.

    I'm not canvassing for fake positive reviews, just more legitimate ones so the average is a more true indication of who we are.

    reviews.jpg

  2. #2
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    Quote Originally Posted by Andy View Post
    Yesterday a newbie member took offence to something someone said to him on the forum (not me) and his first reaction was "I'm going to post a 1 star Google review" and he did.
    Not dodgy ex sponsor with the "500+ 5 star reviews?"

  3. #3
    Senior Member GrahamK's Avatar
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    Review done
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  4. #4
    Senior Member flynnaus's Avatar
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    No, you are a 4.5 star business (and rising). I think the great majority of punters will think a 4.5 star rating is more than good enough and likely regard the 1 star review as an anomaly.
    Be careful asking for reviews as, if you receive a lot of positive reviews in a short period, punters may see these as solicited reviews rather than genuine ones.
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  5. #5
    Senior Member coffeechris's Avatar
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    I noticed hes given many other businesses a 1 star review. Disappointing to say the least..



    Chris
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  6. #6
    Senior Member noonar's Avatar
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    Who is the reviewer of the reviewers etc etc etc?

    Done.
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  7. #7
    Senior Member flynnaus's Avatar
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    Quote Originally Posted by coffeechris View Post
    I noticed hes given many other businesses a 1 star review. Disappointing to say the least..

    Chris
    ...and the review of another business he submitted just after the Coffeesnobs one is interesting. I wonder if there's a connection.
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  8. #8
    Member hawk87's Avatar
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    Quote Originally Posted by flynnaus View Post
    ...and the review of another business he submitted just after the Coffeesnobs one is interesting. I wonder if there's a connection.
    Looks like a duck, sounds like a duck.......
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  9. #9
    Senior Member Yelta's Avatar
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    I would leave a (genuine) positive review Andy, unfortunately need to have a Google account to do so, something I've never had and never will (yep I know, paranoid)

    Obviously I can read reviews others have left, seems old mate, in this case Jack has more pseudonyms than I've had cups of coffee in the past 12 months.

    Very poor form if your not prepared to post criticism under your own name, indicates you don't have the courage of your convictions and something to fear.

    Cowards hide behind aliases, courageous people have no need to if they are in the right.

    The reputation of your business and this forum is beyond dispute and is certainly robust enough to withstand the odd angry shot from a disgruntled has been.

    Don't let the guy get to you, for what it's worth I reckon Jack and the Donald would get along famously.

  10. #10
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    First off I will put up my hand and admit to being the person who dropped the "A' bomb that caused said kerffufle referred to by Andy.
    Therefore I would like to take this opportunity to Sincerely apologise to Andy and all the honest straightforward valued members who enjoy the CoffeeSnobs site. And the community that has over time built up around it.

    It is and has been to my great benefit to have been a member for some time. And able to access true, accurate and trustworthy information here all as a result of other people freely giving their time, their knowledge and experience.... and only for the love of coffee!
    Or is it more to some like me, maybe its a passion and a wonderful lifes challenge.

    And yes we can and do all have our own opinions, and this may be the internet however its still a society. And as we know even after 200plus years the personal behaviours of honesty, openness, accountability and caring for others still do and in my opinion always will prevail in a respectful society. Which is what CoffeeSnobs is in my humble opinion.

    Again I wish to apologise sincerely to Andy and all CS members for any offence and disruption my actions have caused.

    And Yes I will be posting up my true review on CS. I cant explain why I haven't done it previously.
    Maybe I need to spend some more time in the cooler!
    images (1).jpeg
    Pete
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  11. #11
    Senior Member Yelta's Avatar
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    Not sure apologies are really necessary Pete, if Jack or Dodgy or whatever other name he chooses to use had not (once again) engaged in an act of deception he would not have drawn the scorn that was heaped upon him, if any are apologies are needed they should probably originate from the Scarlet Pimpernel.

    It's unfortunate Andy has become the meat in the sandwich, I'm sure it goes without say that he has the overwhelming support of the over 50,000 Coffee Snobs members, that in its self speaks volumes.
    Last edited by Yelta; 4 Weeks Ago at 04:16 PM. Reason: Spelling correction.

  12. #12
    Member LauriG's Avatar
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    I can't find any 1-star review. Looks like it has been removed!

    I will add a genuine review later, too busy now browsing the Beanbay trying to decide what to order next....:-D
    Last edited by LauriG; 4 Weeks Ago at 02:53 PM. Reason: grammar
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  13. #13
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by GrahamK View Post
    Review done

    Thanks!


    Quote Originally Posted by Caffeinator View Post
    Not dodgy ex sponsor with the "500+ 5 star reviews?"

    No, it wasn't that person. T'was just a newbie that walked into something (not his fault) but dealt with it poorly (his fault).


    Quote Originally Posted by flynnaus View Post
    Be careful asking for reviews as, if you receive a lot of positive reviews in a short period, punters may see these as solicited reviews rather than genuine ones.

    Yeah sure, I don't think it matters too much though.


    Quote Originally Posted by coffeechris View Post
    I noticed hes given many other businesses a 1 star review. Disappointing to say the least.

    Hands them out like lollies but it seems that doesn't change the way google deal with complaints (flipped-off unless it's offensively worded).


    Quote Originally Posted by noonar View Post
    Who is the reviewer of the reviewers etc etc etc?.

    Good point. It's a lot of power to give someone without knowing who they are or why they are complaining.


    Quote Originally Posted by flynnaus View Post
    and the review of another business he submitted just after the Coffeesnobs one is interesting. I wonder if there's a connection.
    Quote Originally Posted by hawk87 View Post
    Looks like a duck, sounds like a duck.......

    No connection, just a customer of the other mob.


    Quote Originally Posted by Yelta View Post
    I would leave a (genuine) positive review Andy, unfortunately need to have a Google account to do so, something I've never had and never will (yep I know, paranoid)

    All good, I understand and fought the evil google monster for a long time. Now I just shrug and tell them what I had for lunch.


    Quote Originally Posted by EspressoAdventurer View Post
    First off I will put up my hand and admit to being the person who dropped the "A' bomb that caused said kerffufle referred to by Andy

    Nah, the newbie got eaten by a pack, no one person was to blame. He reported a post and I acted on it within minutes but he had already gone feral and started spatter-gunning hate in different threads. Which then earned him a ban.


    We are more than capable of looking after the sandpit when it goes off the rails, luckily we rarely need to and the community does a great job of keeping things on-track.


    Quote Originally Posted by Yelta View Post
    I'm sure it goes without say that he has the overwhelming support of the over 50,000 Coffee Snobs member, that in itself speaks volumes.

    It's nice that most people can see the truth though the weeds.



    Thanks for posting the reviews everyone, I feel better knowing that one sour-puss isn't the controlling voice for 10% of our reviews. It's now 5% and getting smaller!


    I'm also happy that I didn't attract another dozen 1 star reviews

  14. #14
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    images (2).jpeg


    Quote Originally Posted by Andy View Post
    Nah, the newbie got eaten by a ..........
    Which then earned him a ban.
    I'll have to adopt the ' masked marauders' own modus operandi here.......
    I'll ask the Dorothy Dixer question AND then answer it !


    Gee Eaten and Banned ...all within 2 weeks! Is that a record?
    Nah not even close !
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  15. #15
    Senior Member Yelta's Avatar
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    Quote Originally Posted by LauriG View Post
    I can't find any 1-star review. Looks like it has been removed!
    Yep, seems to have been removed, simply wasn't his day was it?
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  16. #16
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    I popped a review in there too Andy.

    From experience and a terrible review for the the business I work for Google reviews are very hard to get removed without proper legal action. We have a bad review sitting there from a business we did some work for in the past and their company was super difficult to deal with. Went through the process of reporting the review to Google 2-3 times over the years and never got a reply from Google. We didn't have money to spend on lawyers so haven't taken it any further.
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  17. #17
    Senior Member Sullo's Avatar
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    How to do a review?
    Errr ummm
    As andy ages he has started to sport the elegant salt n pepper clooney look, women swoon men want to be him, his beard the true source of his power is growing longer an was once the source of thors power, scarlet johansen once commented, ohh andy!

    Oh wait, you mean the great coffee an forum?
    Ill do one this week, very time poor this last few!
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  18. #18
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    You've got my review there.

    I do feel a little bad now. I love watching when a thread turns feral

  19. #19
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Sullo View Post
    How to do a review?

    Just type Coffeesnobs into google and their business info panel (like the picture in the first post) will appear on the right.


    Quote Originally Posted by roosterben View Post
    Google reviews are very hard to get removed without proper legal action.
    Ouch, you guys need to do the same, get enough positive reviews to negate the weight of the one bad one. I've seen bad google reviews for some new cafes over the years for things like "no oat milk" getting a one star review but you can see from the other reviews they are a good business that didn't have what one person wanted. It's a disproportionate amount of power for the negative review and places like cafes rely on reviews to drive traffic, us, not so much as we don't have retail/counter sales which is why I've never bothered canvasing reviews.


    Quote Originally Posted by Caps View Post
    I do feel a little bad now. I love watching when a thread turns feral
    We try and nip them in the bud early, sometimes we might let it slide too long waiting for it to get back on track and that's when they can get feral and require a bigger hammer.
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  20. #20
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    They do suck. I received 1 star reviews from a bloke who purchased a cafelat group seal for his machine, took it home and couldn't fit it properly and another from a guy who had to wait his turn rather than push in front of a couple of others.

  21. #21
    Senior Member flynnaus's Avatar
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    So the offending review and one star rating has now been removed from Google. You are officially 5 star Andy.

    However, the reviewer still found it necessary to add gratuitous and perhaps libelous comments about CS in his recent review of another Melbourne based supplier whose name shall not be mentioned.

  22. #22
    Senior Member robusto's Avatar
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    I do a lot of Tripadviser reviews, and of course read what others review there (and on many other forums).
    Can you believe what you read?
    What weight do you attach to the reviews?

    Always a difficult question.

    Perhaps it is helpful if you read reviews about a venue with which you are very familiar, and read what others say about it and whether
    they aligns with you own thoughts.
    (I go to one country Victorian cafe which is always unbelievably spotless, the owner friendly, and yet a reviewer said it was dirty and the owner rude.
    Obviously I would tend to disregard what that reviewer says in other reviews.)

    I guess you have to read the detail of the positive reviews, how many there are, and compare them to the negatives.
    Compare not only the proportion of one to the other, but whether the negatives appear to be from mean-spirited angry types, from people who
    appear to know what they are talking about etc.
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  23. #23
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Caffeinator View Post
    They do suck. I received 1 star reviews from a bloke who purchased a cafelat group seal for his machine, took it home and couldn't fit it properly and another from a guy who had to wait his turn rather than push in front of a couple of others.
    Poor form by both, I would have hoped they would reconsider after they cooled down a bit.

    Quote Originally Posted by flynnaus View Post
    So the offending review and one star rating has now been removed from Google. You are officially 5 star Andy.
    We feel like we deserve 5 star, we put in tons of hours to make sure everything goes out when it should and often before it should!

    I do a lot of Tripadviser reviews... ...Can you believe what you read?
    Oh yeah, travel sites are the worst. I've stayed in plenty of cheap hotels and well, I expect to get what I pay for. Clean but dated is okay, secure room with a no hassle check-in and I'll give it 5 stars every time but others sook that the wall paper was old and give it one star.
    This is someone's livelihood and often an elderly couples retirement income. While it might not be the Marriot it also wasn't $400/night.

    There are some miserable humans out there, I bet they drink instant coffee too.
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  24. #24
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    Quote Originally Posted by Andy View Post
    Poor form by both, I would have hoped they would reconsider after they cooled down a bit...
    Nar- The reviewer is always right (or so they say...)

  25. #25
    Senior Member Yelta's Avatar
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    Well worth a read, suspect we will see plenty more of this type of litigation in years to come.
    "Adelaide lawyer Gordon Cheng wins $750,000 defamation judgment over bad Google review"

    https://www.abc.net.au/news/2020-02-07/adelaide-lawyer-wins-defamation-payout-over-bad-google-review/11942064

    You would have to question the wisdom of taking on a lawyer in an on line verbal joust, and whats more playing the alias game, very much like our dodgy mate has done in the past.
    Last edited by Yelta; 2 Weeks Ago at 04:11 PM.
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  26. #26
    Senior Member flynnaus's Avatar
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    Quote Originally Posted by Yelta View Post
    Well worth a read, suspect we will see plenty more of this type of litigation in years to come.
    "Adelaide lawyer Gordon Cheng wins $750,000 defamation judgment over bad Google review"

    https://www.abc.net.au/news/2020-02-07/adelaide-lawyer-wins-defamation-payout-over-bad-google-review/11942064

    You would have to question the wisdom of taking on a lawyer in an on line verbal joust, and whats more playing the alias game, very much like our dodgy mate has done in the past.
    Google "online review defamation" to see all the law companies lined up to get on this bandwagon. Also, have a read of this article and be very careful about what you post online.
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  27. #27
    Senior Member robusto's Avatar
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    Australia's defamation laws are antiquated, vary from state to state, and make publishing "the truth" difficult, especially across state borders.

    Truth alone is not a defence. Truth, combined with public interest, can be a defence in some juristictions. Expressing an opinion rather than passing it as a fact can be a defence.

    The offending article is libellous if there was malicious intent in publishing it.

    Anything written which lowers an individual's standing in the eyes of his or her peers can be defamatory. It's called libel. Anything spoken which does the same is called slander.

    Why? Shakespeare perhaps highlights what it's all about in Othello: "reputation, reputation, reputation, oh I have lost my reputation."

    Reputation is deemed more important than losing an arm or leg in an accident, and so compensation is much higher

    I believe bad reviews became classified as libellous in the 1980s when restaurant critic Leo Schofield gave a Sydney eatery a bad one in the Sydney Morning Herald and was successfully sued.

    An offended party may sue the author, editor and publisher.

    Newspapers mostly refuse to publish something even if true but potentially libellous because to defend it is going to be time consuming and costly with no guarantee of winning.
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  28. #28
    Senior Member Yelta's Avatar
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    Quote Originally Posted by robusto View Post
    Australia's defamation laws are antiquated, vary from state to state, and make publishing "the truth" difficult, especially across state borders.

    Truth alone is not a defence. Truth, combined with public interest, can be a defence in some juristictions. Expressing an opinion rather than passing it as a fact can be a defence.

    The offending article is libellous if there was malicious intent in publishing it.

    Anything written which lowers an individual's standing in the eyes of his or her peers can be defamatory. It's called libel. Anything spoken which does the same is called slander.

    Why? Shakespeare perhaps highlights what it's all about in Othello: "reputation, reputation, reputation, oh I have lost my reputation."

    Reputation is deemed more important than losing an arm or leg in an accident, and so compensation is much higher

    I believe bad reviews became classified as libellous in the 1980s when restaurant critic Leo Schofield gave a Sydney eatery a bad one in the Sydney Morning Herald and was successfully sued.

    An offended party may sue the author, editor and publisher.

    Newspapers mostly refuse to publish something even if true but potentially libellous because to defend it is going to be time consuming and costly with no guarantee of winning.

    You seem to know your way around this subject pretty well Robusto, enlightening post.
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  29. #29
    Senior Member Barry O'Speedwagon's Avatar
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    Quote Originally Posted by robusto View Post
    Australia's defamation laws are antiquated, vary from state to state, and make publishing "the truth" difficult, especially across state borders.

    Truth alone is not a defence. Truth, combined with public interest, can be a defence in some juristictions. Expressing an opinion rather than passing it as a fact can be a defence.

    The offending article is libellous if there was malicious intent in publishing it.

    Anything written which lowers an individual's standing in the eyes of his or her peers can be defamatory. It's called libel. Anything spoken which does the same is called slander.

    Why? Shakespeare perhaps highlights what it's all about in Othello: "reputation, reputation, reputation, oh I have lost my reputation."

    Reputation is deemed more important than losing an arm or leg in an accident, and so compensation is much higher

    I believe bad reviews became classified as libellous in the 1980s when restaurant critic Leo Schofield gave a Sydney eatery a bad one in the Sydney Morning Herald and was successfully sued.

    An offended party may sue the author, editor and publisher.

    Newspapers mostly refuse to publish something even if true but potentially libellous because to defend it is going to be time consuming and costly with no guarantee of winning.
    Substantive truth is a plausible defense in NSW, without any reliance on public interest. Just sayin. But with respect to publication of stuff on the internet, you're dead right. I was kinda sorta half-associated with a case about 20 years ago that ended up in the High Court largely over a dispute over where publication was effected. Let me just say that the judge presiding made some of those in Rumpole look like absolute boffins
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  30. #30
    Senior Member Yelta's Avatar
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    "Judge allows Melbourne dentist to try new tactic to more quickly unmask negative online reviewer"

    https://www.abc.net.au/news/2020-02-14/small-business-launches-anonymous-google-review-defamation-case/11963250

    Sooner or later anonymous publishers of malicious negative reviews will be held to account.
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  31. #31
    CoffeeSnobs Owner Andy's Avatar
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    I expect that lawyer Mark Stanarevic has/will do well out of this regardless if google play along.

    Interesting to see that "Barry Grinter" has also posted a 1 star review (in reaction to this article and I assume not as a customer):

    "Sour grapes! Don't offer a review service if you're not prepared for anything negative. Instead of persecuting someone who made considerable effort to provide detailed feedback how about you consider not giving your money to google? I'll be avoiding your clinic on principle alone."

    The review in question had a polite reply too:
    https://www.google.com/maps/contrib/...405997/reviews

    Will be interesting to see the punchline to this... one day.

  32. #32
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    5 star review left.
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  33. #33
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Andy View Post
    Interesting to see that "Barry Grinter" has also posted a 1 star review (in reaction to this article and I assume not as a customer)

    ...and 24 hours later Barry's 1 star review has disappeared from Asprodontics google reviews as has the original one that bought court action.


    Like magic!
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  34. #34
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Andy View Post
    ...and 24 hours later Barry's 1 star review has disappeared from Asprodontics google reviews as has the original one that bought court action.


    Like magic!
    Its surprising what the threat of litigation can achieve.
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    Good thing. If his teeth were crap, all the dentist was likely to achieve was whiter crap.

    Is it uncomfortable? Yep. A mouth full of keep this nasty peroxide mix away from your gums is never gonna be a first class flight.

    Sensitivity. Yep- also routine and variable across different patients.

    For mine, it's clear that the guy was grossly under-researched about the procedure and then tried to shoot the messenger. He had it coming.

    Perhaps the threat of litigation may mean that some keyboard cowards might think before shooting and if that's the case, bonus.

    I'd be very surprised if the dentist didn't want to do the best job possible. Perhaps the mistake was accepting the patient in the first place.

    My opinion? I'd be happy to see Google bin the whole review process because it's way too open to abuse. When you can buy and sell reviews and people get sucked in by "200+ 5 star dodgy reviews", the system is stuffed.
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