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Thread: Australia Post - Update to domestic parcel delivery process

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Australia Post - Update to domestic parcel delivery process

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    (cut and paste from an email I received from AustPost tonight)

    We've made some changes to our delivery process due to the increasing impact of coronavirus


    The health and safety of our people and customers in the communities in which we operate is our priority.


    We have now implemented additional measures with our delivery drivers and posties when delivering parcels.


    To minimise the risk of contracting or spreading coronavirus, when the customer answers the door, our people who make deliveries will greet them and ask: “Are you unwell? If so, have you been diagnosed with the coronavirus?”.


    If they answer yes to either of these questions, we will ask them to stay inside and leave the parcel on the front door for them to collect once our driver has left.


    We will not be asking for a signature on delivery in these cases and our driver will sign on their behalf and take a photograph of delivery.


    As we work through the implications of this virus, we wanted you to consider proactively waiving the signature on delivery requirement to make life easier on our drivers and posties.


    We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.
    Kind regards,


    Australia Post


    --------------

    This is near exactly what I said I would do if I was delivering parcels in another thread.
    ...maybe AustPost are CoffeeSnobs too!
    Dimal, GrahamK, Javaphile and 1 others like this.

  2. #2
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    Iím happy enough if they just follow instructions and stick a parcel on the front deck *out of sight* (which just means not in full view)

    Iíve had plenty on the front door mat, and even a few on the top step in full view from the road/footpath!

  3. #3
    CoffeeSnobs Owner Andy's Avatar
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    We always recommend shipping to an attended address (work or grandma's etc), way less tears if someone is there.
    coffeechris and ANewbie like this.

  4. #4
    Senior Member Jackster's Avatar
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    I have a parcel box. Pass the delivery over a small gap in the gate, and it drops into a container.. even though there is directions for how the parcel drop should occur, I think the failing is that 'deliveries' is written in English... Some things still end up on the mat

  5. #5
    Senior Member speleomike's Avatar
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    Quote Originally Posted by Andy View Post
    We always recommend shipping to an attended address (work or grandma's etc), way less tears if someone is there.
    Yeah, I used to get them delivered to the Mother-in-laws place and told her to don't worry about what was in all those bags from Columbia etc :-)

    Mike
    Andy likes this.

  6. #6
    CoffeeSnobs Owner Andy's Avatar
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    Looks like they will sign for you on everything now, delivered or over the counter.
    Smart.

    --------------

    Further changes to our delivery and collection process due to the increasing impact of coronavirus
    Dear Customer,


    The health and safety of our people and customers in the communities in which we operate is our priority.


    Following our email on Friday 13 March 2020, we have implemented additional measures with our delivery drivers, posties and Post Office staff for delivery or collection of parcels.


    To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.


    In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.


    The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.


    For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.


    We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.
    Kind regards,


    Australia Post
    Dimal likes this.



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