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Thread: COVID19 Policy - CoffeeSnobs

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Cool COVID19 Policy - CoffeeSnobs

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Below is the sign that's at the front door of the Snobbery.

    sign-of-the-times-covid19.jpg

    That's Paula's handywork and a good one at that. We can keep doing what we do, green orders and roasted orders are going out as normal and we can continue to do so as long as our dear customers don't feel the need to share something with us.

    Our normal existence as an online business is pretty isolated anyway but we do get "blow-ins" who wander in looking for coffee or a machine or repairs or a cafe (thanks for that google) only to get turned away as we have never done counter sales, don't have eftpos or a till and it takes 5 times longer in chat than it does to freight something out of here.

    We keep our efficiency high and prices low by not having to pay a sales "team" to meet and greet at the door or sell you stuff you didn't want.

    We also live out in the country have acres between neighbours and travel to work 30km through the countryside by ourselves. We are mostly other-human-free and expect no interruption to normal coffeesnobs activities.

    coffeechris, dan77, Dimal and 27 others like this.

  2. #2
    CoffeeSnobs Owner Andy's Avatar
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    It's not a face mask...

    coughy-filter.jpg


    ...it's a coughy filter!
    CindyP, dan77, Dimal and 17 others like this.

  3. #3
    Mal Dimal's Avatar
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    Good one...

    Mal.

  4. #4
    CoffeeSnobs Owner Andy's Avatar
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    We had someone buy 200 "coughy" filters yesterday, I'm hoping they were for a Brazen and not for personal protection.

  5. #5
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    �� I asked my bro a few weeks ago if he had masks, he said he was just going to use coffee filters. He works in a hospital ��
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  6. #6
    Member LauriG's Avatar
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    Quote Originally Posted by Andy View Post
    Below is the sign that's at the front door of the Snobbery.

    We keep our efficiency high and prices low by not having to pay a sales "team" to meet and greet at the door or sell you stuff you didn't want.

    We are mostly other-human-free and expect no interruption to normal coffeesnobs activities.


    GREAT NEWS! With tourism DEAD in Cairns, no work, kids to feed and rent to pay, there is a ton of financial anxiety and uncertainty.

    But that matters little when I hear the sweet buzz of beans being swallowed by my grinder. Ah, the simple pleasures of life. THANK YOU ANDY!
    Andy, Dimal, Javaphile and 8 others like this.

  7. #7
    CoffeeSnobs Owner Andy's Avatar
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    Question from another thread...

    is there any impact to coffee supplies currently or do you foresee any?
    Foresee?
    -- Our health! Per the first post, we can keep doing this if we avoid germy humans (and we are).
    -- Transport will be the biggest impact. As more of the planet locks-down moving anything anywhere becomes a "wait and see" issue.
    -- Dollar. Most of the world uses US dollars as the base currency (coffee and international freight included) so prices are rising instantly with AUD vs USD movements.

    We have plenty of coffee.

    We always carry more than 6 months of stock at any given time (to buffer the growing seasons and keep consistency in our commercial blends) and we have more than 10 tonnes of different origins on the water and leaving farms at the moment. Even if future supplies are hard or slow to land they'll still get grown and packed at origin and will flow-through again when things return to some normality.
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  8. #8
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    Any news on whether the Behmor stock delivery has been affected?

  9. #9
    Super Moderator Javaphile's Avatar
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    You've certainly been around long enough to know what kind of a response the 'Are we there yet?' question will get you.

    From here which takes it from here they didn't get manufactured before the virus hit and shut down the supply chain which is only now showing signs of kicking back into gear.


    Java "Ducks and Covers" phile
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    Toys! I must have new toys!!!

  10. #10
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by danielb View Post
    Any news on whether the Behmor stock delivery has been affected?
    No need for me to answer that question (a gazillion different ways).

    Per the listing in BeanBay, if you are on the notification list you'll be notified of what we know when we know it and as Javaphile said, it's pretty likely we'll update the Behmor thread too.

    ...and don't make me pull the car over.
    Dimal, Dom_Collopy and DaveD like this.

  11. #11
    CoffeeSnobs Owner Andy's Avatar
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    Update:
    22nd March - 10:30pm

    The Victorian lockdown isn't a problem for CoffeeSnobs.

    Coffee is an essential service, the virus is bad but the effects are pale against the argo in the community if people are stuck at home without great coffee!


    Per the first post, for any local pickup (1pm-5pm Monday to Thursday) we won't come near you and would appreciate that you don't try to strike a conversation through the roller door. Apart from us being stupidly busy packing orders, we are minimising all contact with everyone. A wave after you grab your order is fine or better still, select delivery and you don't need to come here!

    Couriers and Post are still running so we don't see any impact to normal coffee flows in the near future.
    dan77, Dimal, GregJW and 8 others like this.

  12. #12
    CoffeeSnobs Owner Andy's Avatar
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    Update:
    26th March 1:30pm

    So many people sending an email to ask if we are shipping.

    This is a self fulfilling prophecy as we cannot pack or ship anything while reading and typing the same reply over and over and over and over and... We always answer email but from today, I'm going to delete those without a reply.

    YES - WE ARE SHIPPING

    Per the above, we are shipping as normal.

    Shipping is okay.

    We will ship your order Monday-Thursday if the payment is in our account.

    We NEVER DO COUNTER SALES, order and pay online.

    'nuf now, I need to pack the orders for the good people that followed simple instructions.
    Dimal, Javaphile, Lovey and 3 others like this.

  13. #13
    Senior Member Yelta's Avatar
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    Yep, I can assure you Andy and co are operating in their normal efficient manner, I placed an order Monday this week, by Tuesday it was on its way.

  14. #14
    Senior Member matth3wh's Avatar
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    COVID19 Policy - CoffeeSnobs

    Quote Originally Posted by Andy View Post
    Update:
    26th March 1:30pm

    So many people sending an email to ask if we are shipping.

    'nuf now, I need to pack the orders for the good people that followed simple instructions.
    Sounds like you need the email auto reply robots working for you.

    Don’t worry though. People still wouldn’t read those service announcements
    Last edited by matth3wh; 1 Week Ago at 01:29 PM.
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  15. #15
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    Quote Originally Posted by Yelta View Post
    Yep, I can assure you Andy and co are operating in their normal efficient manner, I placed an order Monday this week, by Tuesday it was on its way.
    Ditto from me. Beans ordered Monday morning 23 March, and notified as posted at 4:15 pm from Geelong, arrived in Hobart 12 noon on Tuesday 24 March.
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  16. #16
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Yelta View Post
    Yep, I can assure you Andy and co are operating in their normal efficient manner, I placed an order Monday this week, by Tuesday it was on its way.
    Nah, was actually shipped same day (Monday). Post just shows it oddly in the tracking because they scan the manifest not the item as we deliver too much at once!
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  17. #17
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Andy View Post
    Nah, was actually shipped same day (Monday). Post just shows it oddly in the tracking because they scan the manifest not the item as we deliver too much at once!
    Even better.

  18. #18
    Senior Groupie LindaD's Avatar
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    Andy and Paula.

    I'll come and mime at you through the window for some light entertainment.

    Stay safe and well

    Linda x
    Andy likes this.

  19. #19
    CoffeeSnobs Owner Andy's Avatar
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    Update:
    29th March 7pm

    Fastway appears to not be working today. They have a COVID-19 update that only mentions a possible extra day lag but nothing about stopping services.

    If you go to the Fastway public site and try to get a quote it returns:
    Error occured: No services found. Please contact the Geelong regional franchise for a quote

    BeanBay has the same problem going via the backdoor too.

    I've reported it but don't know when/if it will be fixed but if you want to use Fastway for your order and BeanBay doesn't show it as an option that's why.

    Try again later or tomorrow or try on the Fastway website.

    When it's back working, BeanBay will automatically show you the freight options.

    Apart from their hiccup, all systems the same the at the Snobbery.
    We are human-free and roasting, packing and shipping orders as normal.
    Dimal, fatboy_1999, LindaD and 4 others like this.

  20. #20
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    It's excellent that you're insulated geographically ... for your sake mostly, but also for ours!
    We're in the small town of Woodend in the Macedon Ranges and right now totally insulated from children, grandchildren etc ... one lot in Melbourne, the other in the very worrying hotspot of Brooklyn New York.
    Just us, our little terrier Calypso and our coffee......
    All the very best ... and ps, if anyone else has the problem of the hinge on their Behmor breaking off, it's not too hard to fix using a soldering iron and plenty of solder and fuse wire to string it together. Mind you, I don't know how long the repair will last .. I've been all over the web and can't find spare parts anywhere for that problem!
    Andy and Dimal like this.

  21. #21
    CoffeeSnobs Owner Andy's Avatar
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    Update:
    30th March @ 6:30pm

    Another day, another pile of coffee.
    Everything that was paid for shipped today (like it does every Mon-Thu).

    I see many people are not yet using Osko transfers but expect that most of Australia can now. Osko is fee free and FAST (near instant) and even works on weekends. Well worth looking at to speed the process up and if you are normally a PayPal user you'll save a pile too.
    Just google your banks name and Osko, when transferring to us, you still use the BSB/Account it just gets here faster.

    Fastway update - In a nutshell, I dunno. It worked on and off today as some people selected the Fastway options and their orders all shipped out okay but the Fastway website is still returning an error when you search. I've reported it (a couple of different ways) and expect some IT guy is pulling his hair out somewhere. If BeanBay gives you a Fastway option it will work, if it doesn't then try again later.
    Dimal likes this.

  22. #22
    Not a coffeeroaster fromthebeanbag's Avatar
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    I'm surprised you haven't moved to freight only. I'm being selfish here, so I can keep getting great coffee from you!!
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  23. #23
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by fromthebeanbag View Post
    I'm surprised you haven't moved to freight only. I'm being selfish here, so I can keep getting great coffee from you!!
    We did consider that last week but we have a really good setup for collection which is working well now so we'll keep it going till it doesn't work.

    The door is held open by the sign (don't have touch the door handle), people can enter and collect their beans (which are pre-ordered and paid online) and we are seperated from the front room. The only change we made was "one person at a time" so our customers don't have to bump into someone else.

    covid19-2.jpg

    Stainless benches are getting wiped down morning and night with a 70% isopropyl alcohol mix and everything leaving here is clean and bug free.

  24. #24
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    Thank you Andy for finding a way to stay safe and still trading. Just placed my next order, have used your new OSKO account for delivery to a parcel locker here in WA. I can stay away from people as well.
    Andy likes this.

  25. #25
    CoffeeSnobs Owner Andy's Avatar
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    ...and your Osko worked well. Payment for your order at 9pm last night went straight into our account instead of getting transferred tomorrow. Your order will fresh roast and ship today.

    Osko is a much better system and does a great job of removing the bank lag.
    amellor and Lukemc like this.

  26. #26
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    Quote Originally Posted by Andy View Post
    ...and your Osko worked well. Payment for your order at 9pm last night went straight into our account instead of getting transferred tomorrow. Your order will fresh roast and ship today.

    Osko is a much better system and does a great job of removing the bank lag.
    Love it, Better than Paypal, once the account is saved in online banking it's almost as easy as well.
    Andy likes this.



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