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Thread: Sunbeam EM0480, woe is me...

  1. #1
    mwatt
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    Sunbeam EM0480, woe is me...

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hello people in CoffeeSnobs land

    I need help!

    My new (6weeks old) Sunbeam EM0480 seems to be having trouble :(
    Until yesterday it was working perfectly and my husband and I (and everyone who kept stopping by our house) have been enjoying perfectly ground, fresh-roasted coffee. life was oh-so-sweet. ;D

    And then this evening I went to play around with it, and as I have no fresh coffee left :-/ I decided to waste some old Robert Timms beans I found floating in the back of the cupboard. But the stupid thing would not grind it fine at all. No matter what setting I moved it to on the coarse to fine spectrum, I couldnt get anything other than what could only be described as gravel. Exactly the same on the finest setting as it was on the coarsest. Why?

    I was hoping someone with some know-how (or why) would be able to suggest any reasons? Could it be the beans? Or are the burrs stuffed? Seems strange that they would be as they were working just fine, literally 24 hours ago...

    Please help!!!

    Thanks, Michelle

  2. #2
    Mal Dimal's Avatar
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    Re: Woe is me...

    Hi Michelle,

    From what you describe, I dont think the burrs are at fault..... but the "ears" that engage the grind adjustment thread inside and below the bean hopper may have become dislodged or (hopefully not) broken.

    If you are uncomfortable with disassembling the machine to inspect the above, prehaps it might be a good idea to return the unit back to where you bought it and see if they can help you out while you wait? I havent read through the manual for one of these yet but according to a couple of professional reviews Ive read about the machine, the users manual is extremely detailed and should have a section on cleaning the burrs, which involves removing the top burr carrier, etc.

    This should allow you to determine what is going on in the grind setting mechanism... at least its a start and you may be able to see whats wrong immediately. There are owners of these machines posting in the forum from time to time, so one of them may see this thread and offer up a solution from first hand experience :). Hope all goes well,

    Cheers,
    Mal.

  3. #3
    Senior Member
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    Re: Sunbeam EM0480, woe is me...

    My theory is that is your Grinders way of forbidding you to use the skanky old beans. But seriously, How old are they?

    Id at least hold off freaking out until you give it another go with what you would usually use.

    From what Ive heard of the build quality of the EM0480 I would find it hard to believe that your beans would destroy or wreck the grinder. To my knowledge those machines have a 5 year warranty on the motor and 12 months on the rest.

    Worst case scenario is that youll have to have it repaired or replaced.

    Where are you located and where did you buy it from?

    Sunbeam arent getting any more of these into the country until the end of March, so if it is screwed, youd best hope that your retailer still has stock, otherwise it might be a long wait :(

    Hope you get it sorted!!

    cheers
    Lachlan

  4. #4
    mwatt
    Guest

    Re: Sunbeam EM0480, woe is me...

    From what you describe, I dont think the burrs are at fault..... but the "ears" that engage the grind adjustment thread inside and below the bean hopper may have become dislodged or (hopefully not) broken.


    Im not sure exactly what this means. The grinder is quite easy to open up and i couldnt see anything obviously wrong... not that id know really. Tried some new beans with the same result :(

    Guess Ill be giving Sunbeam a call first thing monday morning.
    Im on the Central Coast of NSW, got it from our local DJs, pretty sure it was the last one, and when I bought it I had to travel all over the Coast trying to find a place that stocked them- DJs apparently were the only ones that did...

    Thanks for the ideas.

    Michelle

  5. #5
    Mal Dimal's Avatar
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    Re: Sunbeam EM0480, woe is me...

    Quote Originally Posted by mwatt link=1139479925/0#3 date=1139567206
    Im not sure exactly what this means. The grinder is quite easy to open up and i couldnt see anything obviously wrong... not that id know really. Tried some new beans with the same result :(

    Thanks for the ideas.

    Michelle
    Hi again Michelle,

    I was just referring to the info contained in this review by Alan Frew of CoffeeCo in Melbourne....http://tinyurl.com/ac2vx. He refers to concerns he has for the durability of the Grind Adjustment Mechanism, namely the Top Burr Carrier Engagement Lugs (Ears).

    Its about the only thing I can see that might casue the problems you are experiencing.... either they have become disengaged from the thread somehow or one or both have broken off? I hope its not the latter.

    Mal.

  6. #6
    Senior Member
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    Re: Sunbeam EM0480, woe is me...

    Did you dismantle/clean the burrs before trying the new coffee?

    I have found with my 0480 that I have to ensure that the upper burr is carefully lined up when dropping it back into place, or the "ears" will sit _on top_ of the adjuster thread, rather than _under_ it...

    Suggest if this is the case that you refer to the manual again for disassembly/reassembly.

    IIRC the assembly process is:
    *line up the arrows and drop on the top collar. Dont rotate it!
    *hold the upper burr "basket" with the handle pointing straight at you, in line with the grinder. Drop it in so the ears fall into the slots.
    *Rotate the collar to the right grind setting.

    HTH.
    matt

  7. #7
    mwatt
    Guest

    Re: Sunbeam EM0480, woe is me...

    Matt,

    Thankyou, thankyou, thankyou...

    The lady at Sunbeam just kept telling me "it isnt in right", without telling me what it was and how i should put it in. Your advice was what i needed to understand why the thing wasnt working for me.

    Only problem now is... wasted most of my coffee trying to fix it. Oh well, some should arrive for me today. Cant wait to drink some fresh ground coffee... :-)

    Michelle

  8. #8
    Senior Member
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    Re: Sunbeam EM0480, woe is me...

    my pleasure. It took me about 15 minutes of staring at the parts and re-reading the manual to work it out myself...

  9. #9
    Senior Member
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    Re: Sunbeam EM0480, woe is me...

    Good to see a grinder Ive recommended aint got problems that cant be sorted.

    Sunbeam - if youre listening... common - make the instructions MUCH clearer, with a diagram at the very least!? Im glad Ive heard it here first, otherwise Id be as lost as Michelle without a doubt!

    Whats with the support lines "help" - It isnt in right?!? No kidding?!

    Still - gotta love the value for money! GO THE 0480!

  10. #10
    Senior Member
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    Re: Sunbeam EM0480, woe is me...

    I dont think the instructions are that bad myself, you just have to read them step by step, and not do things out of sequence...

    now I just need to get some proper freshly roasted beans to stick through mine :D



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