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Thread: Rocky is Locky?

  1. #1
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    Rocky is Locky?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all.. Just posting up a strange, by all accounts, issue with a new Rocky No Doser. Two days old.

    I ran through some grinds to find what would work in one of my machines and after having some success decided to look into the beast and check the true zero. Around 10 for my small home machine btw.

    I removed the hopper and easly moved the upper burr carrier clockwise until the burrs touched (machine off and gently turning the motor by the middle nut). I noticed in this process the carrier being harder to turn? So much so that I re-installed the hopper to aid in the rotation.

    Now I am in the position where I am stuck at 20 with no chance of turning the hopper. This is with the unit between my legs and both hands gripping the hopper sitting on the floor!!!

    My thoughts are that with problems of the slop requiring the use of teflon tape to hold the upper carrier firmly Rancilio has made the screw thread too tight. Some contaminent (coffee or swarth) has now got in there and jammed the thread.

    My questions are;

    Has any one else struck this problem?
    Is my warranty voided by removing the hopper?

    Thanks for reading.... :)

  2. #2
    Senior Member Yelta's Avatar
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    Re: Rocky is Locky?

    Quote Originally Posted by 434F5B494E0C0 link=1277618145/0#0 date=1277618145
    Hi all.. Just posting up a strange, by all accounts, issue with a new Rocky *No Doser. Two days old.

    I ran through some grinds to find what would work in one of my machines and after having some success decided to look into the beast and check the true zero. Around 10 for my small home machine btw.

    I removed the hopper and easly moved the upper burr carrier clockwise until the burrs touched (machine off and gently turning the motor by the middle nut). *I noticed in this process the carrier being harder to turn? *So much so that I re-installed the hopper to aid in the rotation.

    Now I am *in the position where I am stuck at 20 with no chance of turning the hopper. *This is with the unit between my legs and both hands gripping the hopper sitting on the floor!!!

    My thoughts are that with problems of the slop requiring the use of teflon tape to hold the upper carrier firmly Rancilio has made the screw thread too tight. *Some contaminent (coffee or swarth) has now got in there and jammed the thread.

    My questions are;

    Has any one else struck this problem?
    Is my warranty voided by removing the hopper?

    Thanks for reading.... *:)
    Suggest you take it back to the supplier and ask for help before you void your warranty, by the sound of things you also stand a pretty good chance of breaking something, the hopper is only plastic,
    (This is with the unit between my legs and both hands gripping the hopper sitting on the floor!!!) *::)

  3. #3
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    Re: Rocky is Locky?

    I have put it back into the box and will contact them tomorrow. Whilst completely frustrating I hope my mental image of wrestling the Rocky on the floor makes for some smiles. I am an ex-race motorcycle engineer so I went to the level just before the breaking of the hopper I had a laugh...

  4. #4
    Senior Member Yelta's Avatar
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    Re: Rocky is Locky?

    Quote Originally Posted by 7A76627077350 link=1277618145/2#2 date=1277619012
    I have put it back into the box and will contact them tomorrow.
    Smart move.

    Quote Originally Posted by 7A76627077350 link=1277618145/2#2 date=1277619012
    I am an ex-race motorcycle engineer
    Given your background I would have thought a machine as basic as the Rocky would be a piece of cake. :)

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    Re: Rocky is Locky?

    Thanks for your thoughts... I know I should be all over this but whilst the Rocky is basic its country of origin makes for some issues..just ask Ducati owners. I have to love the bent screw as the factory zero adjustment...inspiring. Hang on the kettle has just boiled for my Nescafe instant....doohhh.. :)

  6. #6
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    Re: Rocky is Locky?

    Quote Originally Posted by 010D190B0C4E0 link=1277618145/4#4 date=1277619607
    I have to love the bent screw as the factory zero adjustment.
    BENT SCREW ? nope its a straight screw, suspect you may have bent it when trying to strong arm the hopper. :o

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    Re: Rocky is Locky?

    Yep that crossed my mind as well but I only had movement between the 0 and 30 mark with the hopper attached so the screw was not touching between these points.

    The movement became less to then settle on 20? Initally the hopper was able to be turned to -2 without force?

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    Re: Rocky is Locky?

    Mine had a bent screw as well when I had it. It all functioned ok though. I thought it was a factory zero point too. :-?

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    Re: Rocky is Locky?

    Thanks for that barrel. Thought that might be the case.... made me feel a bit better ... :-[

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    Re: Rocky is Locky?

    For what its worth one of mine had a bent screw as well he other was straight.
    I ended up replacing the bent screw and it seemed okay - but a bit closer to thru Zero! I tested it very carefully!!!
    D

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    Re: Rocky is Locky?

    Quote Originally Posted by 5D51455750120 link=1277618145/0#0 date=1277618145
    Hi all...Two days old...decided to look into the beast and check the true zero....

    ...problems of the slop requiring the use of teflon tape to hold the upper carrier firmly....is my warranty voided?... *:)
    Hello OCWEB:
    If it is one of my companys Rancilio imports (ie. equipment my company carries warranty for) you *probably* havent voided your warranty and that can be checked when the client caused problem is rectified for you.

    However, as you would expect the client caused probem is a chargable repair.

    Whilst some like to see if the zero on the dial is a "true" zero as in where the plates touch, it is actually irrelevant. The grinder setting for your beans & machine is wherever you find it no matter the number.

    Re your comment ...problems of the slop requiring the use of teflon tape to hold the upper carrier firmly.......Please dont believe everything you read in cyberspace! There can be no "slop" while the equipment is operating under load, even if there was with grinder empty.

    I suggest having the inconvenience rectified, and enjoying your grinder from the outside, rather than from the inside :)

    Regardz,
    Attilio
    very first CS site sponsor.

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    Re: Rocky is Locky?

    Quote Originally Posted by 27130412093E220E07070404610 link=1277618145/10#10 date=1277638033
    I suggest having the inconvenience rectified, and enjoying your grinder from the outside, rather than from the inside
    I certainly hope this will be the case when I ring you this morning. Hopefully removing the hopper and rotating the carrier through 30 degrees wont qualify as "client caused".

    Note to all this is why I bought all my equipment so far ~$2300 from a local supplier vs eBay and the like. :)

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    Re: Rocky is Locky?

    Hello OCWEB.

    The chain of command in properly servicing your needs starts by you contacting your retailer, & if he is unable to help he will direct the enquiry to the appropriate service agent in your area or importer.

    Regardz,
    Attilio.

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    Re: Rocky is Locky?

    You are my retailer....

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    Re: Rocky is Locky?

    Then you need go no further. Please bring it in! ;)

    Regardz,
    A

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    Re: Rocky is Locky?

    Just have to find a cost effective way of returning it... spoke to Michael.

    Thankz

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    Re: Rocky is Locky?

    Just an update after a week. *Still waiting on a resolution from Cosmorex in Canberra......... *:(

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    Re: Rocky is Locky?

    Today Cosmorex personally warranted the unit with a replacement, delivery and free bag of coffee.

    I raced home and found the right grind, poured the shot.....perfect...

    Went to the fridge and we had no milk!!!!

    Thanks to Cosmorex for their efforts.


  19. #19
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    Re: Rocky is Locky?

    Quote Originally Posted by 101C081A1D5F0 link=1277618145/17#17 date=1278317678
    Today Cosmorex personally warranted the unit with a replacement, delivery and free bag of coffee.

    I raced home and found the right grind, poured the shot.....perfect...

    Went to the fridge and we had no milk!!!!

    Thanks to Cosmorex for their efforts.
    What a great outcome, as they say, alls well that ends well.
    Full marks to Attilio and Cosmorex. ;)

  20. #20
    Senior Member Dennis's Avatar
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    Re: Rocky is Locky?

    Quote Originally Posted by 7F73677572300 link=1277618145/17#17 date=1278317678
    Today Cosmorex personally warranted the unit with a replacement, delivery and free bag of coffee.

    I raced home and found the right grind, poured the shot.....perfect...

    Went to the fridge and we had no milk!!!!

    Thanks to Cosmorex for their efforts.
    Quote Originally Posted by 69555C4451300 link=1277618145/18#18 date=1278318304
    Full marks to Attilio and Cosmorex.
    I dont know about that. I think Attilio may be slipping. Fancy not sending the milk! ;D


  21. #21
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    Re: Rocky is Locky?

    Quote Originally Posted by 4E6F646463790A0 link=1277618145/19#19 date=1278319447
    Jon. wrote on Today at 18:25:
    Full marks to Attilio and Cosmorex.


    I dont know about that. I think Attilio may be slipping. *Fancy not sending the milk! *

    UHT could have been included :D ;D ;) ::)


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    Re: Rocky is Locky?

    Yup yup yup yup yup yup....

    You blokes have me confused with that other Attilio, the one thats running amuck in the milk industry! *;D

    Rgdz,
    A.

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    Conclusion

    To complete the picture on this one:

    OCWEB is in a neighbouring town and we coincidentally had a rep going there to see some cafe clients the very next day after he telephoned, so we actually picked the grinder up "in person" and negated any possible problems that do occur from time to time with damage in transit when using couriers......

    The problem was not "black and white" so a decision was deferred while we CONTACTED RANCILIO DIRECT in MILANO. This is where a few days delay occured.......

    We received news from Rancilios Customer Support Manager, advising they would back us in whatever decision we made.

    A new grinder was personally delivered back to OCWEB by one of our employees that was going close by.......

    Some points:
    a) As always, all clients should try and be understanding when a problem presents that cant be rectified instantly.

    b) note that guarantees do not usually cover transport, and it was both a coincidence, as well as a great outcome, that we are able to pick up and redeliver to OCWEB. It should be noted however that this is not standard practice.

    c) A question was asked up above about whether the warranty had been voided by the act of part dismantling the grinder. RANCILIO confirmed that the warranty had been voided. Best practice would be to always make contact with your supplier before attempting to do anything with the equipment other than use and adjust externally.

    d) as an aside....Rancilio noted there is a reason why the grinders are set up the way they are with the "stop" designed to stop the adjuster from going to the point where the grinding plates touch. Attempting to reset a grinder to a so called "true" zero voids the guarantee so if clients wish to do that, they may need to wait until after the guarantee has run its natural course.

    These points are made in general as they would be of special interest to the wider membership of CS and in any case, a good outcome was achieved on this occasion.


    All the best,
    A.



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