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Thread: EM0480 Hopper Fault?

  1. #1
    Senior Member Rusty's Avatar
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    EM0480 Hopper Fault?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight

    When I remove the hopper beans fall out the bottom. :(

    I notice that one of the plastic closures is spring mounted and the other seems to be free. The free one doesnt close.

    Is this normal or is it a fault ::)

    Cheers,

  2. #2
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    Re: EM0480 Hopper Fault?

    mine does it too sometimes

  3. #3
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    Re: EM0480 Hopper Fault?

    Yeh mines done it plenty.

    Give it a good tap, maybe poke around inside there. Only takes a little bit of bean to jam it up! Nothing major.

  4. #4
    Senior Member Rusty's Avatar
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    Re: EM0480 Hopper Fault?


    No amount of shaking or poking made any difference - the spring seems to be disconnected.

    I just checked one out at a store. BOTH shutters are spring loaded - so mines a dud >:(

    Ive arranged for Sunbeam to replace it under warranty.

    Dont let them get away with it - chase em up for a replacement ;)


  5. #5
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    Re: EM0480 Hopper Fault?

    Quote Originally Posted by 4D6A6C6B661F0 link=1244501131/3#3 date=1244519658
    Ive arranged for Sunbeam to replace it under warranty.
    Nice work. That reminds me, i need to call them about the coating on my steam knob bubbling off! :(

  6. #6
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    Re: EM0480 Hopper Fault?

    Quote Originally Posted by 416660676A130 link=1244501131/3#3 date=1244519658
    No amount of shaking or poking made any difference - the spring seems to be disconnected.

    I just checked one out at a store. *BOTH shutters are spring loaded - so mines a dud *>:(

    Ive arranged for Sunbeam to replace it under warranty.

    Dont let them get away with it - chase em up for a replacement *;)
    Hey Rusty that is interesting - only one door on my hopper is sprung as well.......the other one does close with a tap but definitely is not on a spring.

    I have always wondered why. Thought they were all like that...

    Man, their QA is odd sometimes *:o

  7. #7
    Senior Member Rusty's Avatar
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    Re: EM0480 Hopper Fault?


    I would suggest this is a common fault which most ignore as it doesnt prevent the grinder from working - it just makes it messy when transferring beans back to a container for storing.

    When I did the Sunbeam barista course last week I peaked at a couple of their EM0480 grinders and they also had one free shutter. Thats why I thought it may have been designed that way. The instructor wasnt able to shed any light on the problem.

    Looks like a weakness in the design or implementation of same :(

  8. #8
    Sleep is overrated Thundergod's Avatar
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    Re: EM0480 Hopper Fault?

    All this talk forced me to brave the cold and go to the garage to check the hopper of my 0450.
    I dont remember it having this problem.
    It also did not suffer the grind inconsistency and therefore didnt need the washers added to or removed.

    My memory was correct; both halves of the gate spring as I expect they should.

    Poor QC strikes again.

  9. #9
    Senior Member Rusty's Avatar
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    Re: EM0480 Hopper Fault?

    Im hoping the replacement hopper arrives before I take the grinder to my daughter in Coffs Harbour.

    If it doesnt, a local retailer will lend me a hopper until I get the replacement from Sunbeam :)

  10. #10
    Senior Member Rusty's Avatar
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    Re: EM0480 Hopper Fault?


    Sunbeam came good with a new hopper with one day to spare before taking the EM0480 to Coffs Harbour :D

    I have nothing but praise for Sumbeams customer service smiley=thumbsup.gif]



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