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Thread: Should I worry, my Compak K3 Touch order has arrived as a Wega 5.8 Touch

  1. #1
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    Should I worry, my Compak K3 Touch order has arrived as a Wega 5.8 Touch

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi All,

    After quite some time researching grinders, with the fantastic help from many here, I ordered a Compak K3 Touch from Jetblack Espresso (keeping it in the sponsor family). After some challenges with the courier company (understand this is out of the hands of Jetblack, infact Debbie went out of her way to help so my thanks to her!), who don't seem to understand that overnight doesn't mean a few weeks, it arrived today (queue excitement).

    Immediately I saw the big Wega markings on the box, then as I opened the box up, I noticed that whilst it looks similar, it's definitely a Wega 5.8 71MAX5414 NERO M Touch STD.

    My reading so far, just means this is a re-branded unit, also I've noticed the unit has a dial on the front marked 6 - 12 just under the portafilter holder. This doesn't show up in the instructions at all, nor any online images I can find for the Compak K3 or Wega, however my thought is this is the adjustment for the single or double dose system.

    Just wanted to check with some trusted folks if this is actually an issue at all, it's just a bit odd to get something that is branded differently and featured differently to what I had ordered.

    PS - I have contacted Jetblack via e-mail also and asked for clarification (before this post went up), but as it's out of hours I was looking for extra info before I start to use it (and you know I want to start using it!).
    Last edited by ozsmac; 7th January 2014 at 08:33 PM.

  2. #2
    Senior Member Barry O'Speedwagon's Avatar
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    Give them a ring and give them a chance to clarify the situation first I reckon. Who knows?

    The only major difference I was aware of was with respect to the use of the 'tongue' to start/stop grinding

  3. #3
    Senior Member Yelta's Avatar
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    Instead of making it a public issue on the forum Ozmac I suggest you contact the people at Jetblack and give them a chance to sort the problem out, they cant be blamed for failure of the courier company to do their job.

    I have found Jetblack a very good company to deal with, naming and shaming is a last resort.

    PS I understand your frustration.

  4. #4
    Sleep is overrated Thundergod's Avatar
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    I agree. Call Charlie.

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    The dial on the front is indeed the timer adjustment.

    http://coffeesnobs.com.au/grinders/3...-k3-touch.html

  6. #6
    TC
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    Hi ozsmac,

    I think you should ring Charlie and thank him! As far as I know, you may well be the first owner of the new K3T on the CoffeeSnobs forum. It's about time the timer moved to a realistic location.

    Wega/Compak? Don't worry- same same. The are plenty of examples of grinders sold under multiple brands. The Compak/Wega relationship is just one example and in my experience, Wega branded Compaks normally carry a small price premium (they do in Melbourne anyway...).

    Just enjoy your new grinder.

    Cheers

    Chris
    Last edited by TC; 7th January 2014 at 08:46 PM. Reason: my usual typolexia
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    It would be best to contact Jet Black to sort this out.

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    Hi All, thanks for the replies, I've modified my post to clarify the courier topic (I was just trying to explain my sense of excitement about it arriving) & that I have indeed popped an e-mail through to Jetblack (sadly they were closed for the day, else I would have called).

    Given I'm sure I'll be here asking for help on how to dial it in, hope my post didn't come across the wrong way round, I did search the inter-tubes prior to posting and couldn't find anything at all about the new layout etc.

    Thanks again & if I can help with any questions or photos about the "new unit" happy to help.

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    Quote Originally Posted by Yelta View Post
    naming and shaming is a last resort.
    Just to confirm, my comments were not targeted at anyone else but the courier company (and that is what I typed), but I do see your point (thanks for pointing it out) and have modified the post to ensure no room for misinterpretation.
    Dr._V likes this.

  10. #10
    Senior Member Dragunov21's Avatar
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    Our of interest, what does the courier have to do with it.

  11. #11
    Senior Member Barry O'Speedwagon's Avatar
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    The courier company took a couple of weeks to deliver an item that was apparently supposed to be delivered overnight. I can understand that frustration (having endured Fastway's efforts to deliver a media player from Sydney to Canberra last year........with the driver 'losing' it once and several other delays meaning an overnight delivery took 3 and half weeks).

  12. #12
    TC
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    Yeah- things did suck over the break. We had 2 rippers...
    • Beans sent on a 40km trip on 09 Dec- arrived 24th Dec (postie knocked them off and then got the guilts?)
    • Grinder sent to Darwin 24th Dec. Arrived yesterday.

    I think we all have to write them off to silly season. I was irritated on the beans though as they were stale when they arrived. Our cost of course...

  13. #13
    Senior Member Dragunov21's Avatar
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    Oh, I getcha. I thought the courier was being blamed for sending the "wrong" grinder.

  14. #14
    Senior Member Journeyman's Avatar
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    Not just couriers. I sent a part to a member and used Express post to ensure he got it in time - took 3 days. Feel like asking for the postage back...

  15. #15
    Senior Member fatboy_1999's Avatar
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    Quote Originally Posted by Journeyman View Post
    Not just couriers. I sent a part to a member and used Express post to ensure he got it in time - took 3 days. Feel like asking for the postage back...
    I would go the claim path. You are entitled to a replacement envelope or satchel.
    Express Post Guarantee - Australia Post

    I've claimed it once. Gave them the sticker number and they investigated and sent me a replacement.

  16. #16
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    Quote Originally Posted by Talk_Coffee View Post
    Wega branded Compaks normally carry a small price premium (they do in Melbourne anyway...).
    My Wega branded Compak K3T (bought from a non-sponsor roaster in Sydney) was cheaper than I could find K3P from anywhere, sponsor or not.

  17. #17
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    Hi Ozsmac,

    yeah I've been a little slow on the emails over the last couple of days, running around while most of the staff have a well earned break. As already mentioned above, the black version of the K3 Touch is branded Wega but is all K3 Touch under the sticker. Our website made mention of this until the description got deleted at some point (soon to be reinstated ... ).

    I was pretty excited to see the new version of the K3 Touch in our latest shipment. The timer adjustment is now on the front of the grinder and is much easier to adjust. I've had a play and the timer markings are pretty accurate too. I think the new version of the Touch is now a real contender in the timer grind-on-demand segment.

    charlie

  18. #18
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    Hi Charlie,

    Deborah also replied to me yesterday, so in addition to the wonderful help from folks here, as expected I got the fantastic level of service that I understand is common at JetBlack Espresso.

    Turns out I have some learning to do, as with my favourite (and yes fresh) beans from St Ali, I'm at almost max fine setting to get a reasonable shot. I recently tested my grouphead pressure (thanks to Mr Pullmans travelling gauge) and it's about 10BAR, so should be about right. I'm giving it one hell of a tamp.........I have some searching to do, but if anyone has a tip I'm all ears.

    Thanks again for the help and guidance.

  19. #19
    TC
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    Quote Originally Posted by ozsmac View Post
    Hi Charlie,

    Deborah also replied to me yesterday, so in addition to the wonderful help from folks here, as expected I got the fantastic level of service that I understand is common at JetBlack Espresso.

    Turns out I have some learning to do, as with my favourite (and yes fresh) beans from St Ali, I'm at almost max fine setting to get a reasonable shot. I recently tested my grouphead pressure (thanks to Mr Pullmans travelling gauge) and it's about 10BAR, so should be about right. I'm giving it one hell of a tamp.........I have some searching to do, but if anyone has a tip I'm all ears.

    Thanks again for the help and guidance.
    Ho ozamac. Max fine is burrs together and turkish- so it's just the way the grinder is set at the factory.

    The Jetblack crew will be able to talk you through the adjustment if a finer grind is required.



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