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Thread: New Breville BCG820 "Smart Grinder Pro"

  1. #251
    Senior Member prydey's Avatar
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    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I leave mine on at the wall all the time. no sounds emanate from it when in standby mode or asleep. strange that you have had 2 do the same thing. have you tried different sockets around the house just to make sure it is actually the grinder?

  2. #252
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    I've tried it on another board and now direct into the wall. Its still humming away - its not as loud as the last one, but there's definitely something going on. It also has a high pitched whistle when the screen is on, like an old CRT monitor or tv (or your ears ringing after a night out). I'm now trying to convince my partner we need to spend on a Rocky and she is trying to get me back on a 480. Could be luck of the production line.

  3. #253
    Senior Member prydey's Avatar
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    Have you contacted Breville? My experiences with them have been extremely good. My first 820 couldn't grind fine enough. I contacted Breville and after explaining the situation, they replaced it for free. I've found their customer service very good. Even if it's out of warranty, it's worth a call.

  4. #254
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    I contacted Breville on the first one and they said to swap it out. I am thinking I will duck into a retailer or two and plug in the floor model for a listen before deciding whether to take this one back.
    Another interesting thing is the espresso guage on my em7000 doesnt hold steady with grinds from the Breville, I'm not sure whether it's better early extraction from better grinding or my pump starting to fail. Hits the mark for about a shot then starts dropping off...
    BTW, I really appreciate the time and advice from senior members on these forums. It's made a big difference to my coffee life. Cheers

  5. #255
    Senior Member prydey's Avatar
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    I'd be pretty confident in saying there is a problem with the grinder. I've had a 800 and 2 x 820's, and none did what you describe.

    Can't help you with the 7000. Pressure gauge on my 6910 started to fluctuate so I retired it to the cupboard and bought a bes900. Now I have the 920.

  6. #256
    Senior Member level3ninja's Avatar
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    Quote Originally Posted by hoybers View Post
    Another interesting thing is the espresso guage on my em7000 doesnt hold steady with grinds from the Breville, I'm not sure whether it's better early extraction from better grinding or my pump starting to fail. Hits the mark for about a shot then starts dropping off...
    Sounds like your grind isn't fine enough

  7. #257
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    Breville have told me to get it replaced again. Things are improved in my extraction by increasing my dose size a little, but I'm getting a nice mouthful of grit at the end, so I might grab a new basket, just in case I've stuffed it.
    Thanks again.
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  8. #258
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    Quote Originally Posted by hoybers View Post
    I've tried it on another board and now direct into the wall. Its still humming away - its not as loud as the last one, but there's definitely something going on. It also has a high pitched whistle when the screen is on, like an old CRT monitor or tv (or your ears ringing after a night out). I'm now trying to convince my partner we need to spend on a Rocky and she is trying to get me back on a 480. Could be luck of the production line.
    I was a happy owner of an 820 for almost 2 years until mine started making the clicking noise that apparently the 800s and 820s all do eventually. It was replaced under warranty, but the new one made a high-pitched whine/whistle when on standby. I took it back again, and the next one did the same. So did the third. I wonder if this is just how they are now. None of mine buzzed though...did all of yours squeal?

    I now have my $200 back and I am looking for an alternative. I'd be pleased to hear that I was just unlucky with the 3 that I tried, as there's not much else even close to $200.

  9. #259
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    Hi guys, I've had the 820 for about 6 months and have been really disappointed with it. I had one that I sent back as it was clumping a lot (no matter what type of beans I was using) and I was getting significant channelling. It then started to make a clicking noise so I swapped it for a new one. I've never been able to get a decent grind out of it - still clumping a lot. I ran some tests using my old sunbeam grinder against the smart grinder and I got better extraction out of the (9 year old) sunbeam every time. It's sitting on a grind size of 18 and finest grind setting on the internal setting inside the grinder. I was surprised that it shouldn't be lower but any less than about 16 the coffee machine just backs up (I have the Breville Dual boiler - bought them as a set) and the grinder starts clicking. I suppose my question is, is this normal for this grinder or should I be asking for a refund? I was going to sell it but don't feel right about selling it if it is in any way faulty. Any advice would be appreciated.

  10. #260
    Senior Member level3ninja's Avatar
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    The 800/820 are clumpy grinders, there's no avoiding that. I haven't owned my 800 for about 4 years and my 820 hasn't been used for espresso for over 18 months, but I don't remember them clicking. I never had the adjust the inner burr setting either. Channeling will almost certainly be down to technique (distribution & tamping) rather than the grinder. I would think the Sunbeam works better because you're more used to it and your technique suits it better than the Breville. One thing to note with the 820 is that the weight of coffee you get out will vary quite a bit, so using scales to weigh the dose before tamping is a must.
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  11. #261
    Member thecafeninja's Avatar
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    Nah, the channeling was a result of the first grinder. It was super clumpy. No channeling with the second but still clumpy. The grind from the Sunbeam is a totally different consistency no matter how fine the grind was set (with same beans) - no clumping. Anyway, I decided the breville was a piece of crap and went out and bought a Macap M2M. Sensational - no channeling, great results even with some crappy beans.

  12. #262
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    Is this grinder a good upgrade from EM0480? I am thinking about getting HX E61 espresso machine soon to upgrade from an old Cafe Crema. Do I really need to spend 1k on a grinder like the Eureka Atom or T64 Pro or can I get by with one of these (or even my existing grinder, but would like something less messy).

  13. #263
    Senior Member prydey's Avatar
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    Quote Originally Posted by javameister View Post
    Is this grinder a good upgrade from EM0480? I am thinking about getting HX E61 espresso machine soon to upgrade from an old Cafe Crema. Do I really need to spend 1k on a grinder like the Eureka Atom or T64 Pro or can I get by with one of these (or even my existing grinder, but would like something less messy).
    The Breville is a lot less messy than the em0480. That alone makes it worth it, however it is still a rather budget grinder in the scheme of things. I find it works fine for me but I only drink latte, and milk can mask some imperfection.

    If you have the budget to afford something better, it's probably worth it.
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  14. #264
    Senior Member level3ninja's Avatar
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    There's not much point getting an E61 Hx and pairing it with a BCG820. If you don't want to do both at once do the grinder first, it makes a much bigger difference than the machine.

  15. #265
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    If you have the budget to afford something better, it's probably worth it.[/QUOTE]

    Or if you want to give one a try they are on BingLee evil bay for only $160 using the code PLEE15 at checkout.
    I have a 7 yr old BCG800 shimmed to the max and it still puts out an acceptable grind for froffycoffee twice a day.
    I'm ready to upgrade to a Vario or Eureka Specialita as I reckon the Breville dual boiler is probably at its half life
    so it's easy to get a grinder upgrade pass the Minister for Finance rather than grinder & HX at the same time.

  16. #266
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    Hey Valvster, just tried that code, do you have another???

  17. #267
    Senior Member level3ninja's Avatar
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    Those codes don't last long. They had a 20% off one over the Easter weekend but it doesn't work anymore either.

  18. #268
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    Quote Originally Posted by Porca View Post
    Hey Valvster, just tried that code, do you have another???
    Keep an eye on the Ozbargain site, BingLee seem to have 20% via their Ebay shop off several times a year but the codes only last a few days before expiry.

  19. #269
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    I'm just about to push the order button for one here.

    Ebay Code "P20MY" Which has knocked AU $38.00 off the price.

    Total price from Myer - $152, Click and Collect.
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  20. #270
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    Quote Originally Posted by Noomz View Post
    I'm just about to push the order button for one here.

    Ebay Code "P20MY" Which has knocked AU $38.00 off the price.

    Total price from Myer - $152, Click and Collect.
    Hmm... May be suffering from some buyers regretti.

    Clumpy as heck which I read, and unless it's a placebo effect, it feels like my porlex mini gives out a better grind consistency than this.

    Ill give it a couple of weeks for the burrs to settle in, but may consider returning it.

    Damn compulsive buys.
    smgl33t likes this.

  21. #271
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    Apologies if ive skimmed over it, but what amount of 'deadspace' are most experiencing with this grinder?

    I've recently upgraded my setup and adopted a bcg820. I've found from my grind:dose output on my old Lelit (at most i would lose <1g on my old grinder) the smart grinder pro is holding anywhere between 3-4g of coffee.

    Is this normal? Im not thrilled at the idea of dumping so much stale coffee on every daily grind. I was quite shocked when first throwing 22g into the hopper and left with 18g of coffee in the portafilter. thats close to 20% retention!

  22. #272
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    Most grinders have around that "dead space" yes. Usually called grind retention.

    That's why I bought the Niche Zero - On your very first grind you get 18g out after putting 18.5g in. Most of that 0.5g ends up sitting semi-permanently inside, so subsequently if you put in 18.5g you get out 18.5g and only 0.1g or less is from previous grinds. In other words it's more suited to the average home use scenario, where after making from one to four coffees you let the machine sit long enough for any retained grinds to become stale. Commercial machines they don't care because the next cup is always coming through much sooner. And if you flush through an extra 5g or 10g of beans in the morning it's only a tiny fraction of your daily throughput. Some people doing that at home would just about double their coffee usage.

    Also apparently the Baratza Sette is pretty good for low retention.

  23. #273
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    Thanks theonetruepath, nice to know!

    My Lelit Combi was probably holding around 3g~ in the machine however, I would push them out with a pump of the grinder lid on the hopper. This effectively blows the remaining grounds out of the grinder and I got next to no loss.

  24. #274
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    Quote Originally Posted by javameister View Post
    Is this grinder a good upgrade from EM0480? I am thinking about getting HX E61 espresso machine soon to upgrade from an old Cafe Crema. Do I really need to spend 1k on a grinder like the Eureka Atom or T64 Pro or can I get by with one of these (or even my existing grinder, but would like something less messy).
    I have a Silvia as a spare machine that was paired with the EM0480 and replaced that with the Breville SGP.

    The Breville doesn't make a better tasting coffee, however, it is easier to use, the group handle (portafilter) is held in place and the dose is timed.

    That means I'm consistently getting better coffee from the Silvia, but the best coffee from the SGP + Silvia isn't better than the best coffee from the Sunbeam + Silvia.

    Hope that makes sense, sorry it took so many words to explain!

  25. #275
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    Quote Originally Posted by MichaelB View Post
    I was a happy owner of an 820 for almost 2 years until mine started making the clicking noise that apparently the 800s and 820s all do eventually. It was replaced under warranty, but the new one made a high-pitched whine/whistle when on standby. I took it back again, and the next one did the same. So did the third. I wonder if this is just how they are now. None of mine buzzed though...did all of yours squeal?

    I now have my $200 back and I am looking for an alternative. I'd be pleased to hear that I was just unlucky with the 3 that I tried, as there's not much else even close to $200.
    Mine makes a very high pitched squeal that is super annoying, however, I switch it on and off when not in use, so not really annoying at all.

  26. #276
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    This was mentioned a couple of years ago in this thread and is probably worth mentioning again for newbies to the 820 like me.

    I was having a terrible time trying to get the upper burr to lock until I came across a video by Seattle Coffee Gear on YouTube: turn the grind dial the coarsest setting and the burr will lock in very easily.

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  27. #277
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    Total newbie here watching too many videos and getting totally confused (but I WILL get there!).

    Today's question: I just watched a video which recommended always having the motor running while turning the grind size dial. This is the first time in the dozens of videos I've watched that this has been mentioned. Necessary or not, folks?

  28. #278
    Super Moderator Javaphile's Avatar
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    If making the grind coarser no, if making it finer yes.


    Java "Doesn't hurt to always do it" phile
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    Toys! I must have new toys!!!

  29. #279
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    Quote Originally Posted by Javaphile View Post
    If making the grind coarser no, if making it finer yes.


    Java "Doesn't hurt to always do it" phile
    Thank you.

    Would you believe I'm reading the manual for the 4th or 5th time and it's the first occasion I've read, on page 15, the answer to my question above.

  30. #280
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    My SGP (BCG820) is about 4 years old and I've noticed lately how the motor is making a whirring noise, like it's struggling hard to grind. I clean the machine regularly and remove and clean the burrs in the process. I wondering if anyone else had noticed this noise or if I should start looking for a new unit?

    Cheers

  31. #281
    Senior Member level3ninja's Avatar
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    Quote Originally Posted by Director View Post
    My SGP (BCG820) is about 4 years old and I've noticed lately how the motor is making a whirring noise, like it's struggling hard to grind. I clean the machine regularly and remove and clean the burrs in the process. I wondering if anyone else had noticed this noise or if I should start looking for a new unit?

    Cheers
    If you run it empty does it sound pretty much normal but as soon as you put in any beans it struggles straight away? If so it's likely the start/run capacitor getting old and lower in capacitance. Only way forward is to replace it [the capacitor] with a new one.
    Last edited by level3ninja; 2 Weeks Ago at 07:47 PM.

  32. #282
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    Quote Originally Posted by level3ninja View Post
    If you run it empty does it sound pretty much normal but as soon as you put in any beans it struggles straight away? If so it's likely the start/run capacitor getting old and lower in capacitance. Only way forward is to replace it with a new one.

    Thanks for the reply.

    Do you mean replace the cap or the whole unit?

  33. #283
    Senior Member level3ninja's Avatar
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    Sorry I can see the ambiguity in my post now that I reread it. Replace the capacitor.

  34. #284
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    Thanks. I'll check it out tomorrow.



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