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Thread: Baratza Sette 270Wi reliability

  1. #1
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    Baratza Sette 270Wi reliability

    I know there's always been a question mark on the old model Sette reliability, but can anyone tell me if the new model Wi is any different? I'm impressed by how accurate the weighting system is and it seems to produce a good fluffy grind, but obviously reliability is a big factor too. My ideal grinder is the Mignon Silenzio but would like to save $ where possible if it can produce a similar result. Cheers

  2. #2
    Senior Member Lyrebird's Avatar
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    I am pretty sure they are mechanically identical, given that the upgrade from W to Wi involves simply replacing the front panel.

    BTW I have had a "W" for 18 months and it hasn't missed a beat. Most of the negative commentary seems to come from people who are expecting the kind of build seen in commercial machines which is like complaining about your Mazda because it isn't built like a Mack truck.
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  3. #3
    Senior Member simonsk8r's Avatar
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    Also curious! I was wondering of the 40 or so improvements they made to the 270Wi, whether any were regarding any durability or mechanical improvements. I was actually going to email them to ask this specifically. But if it's mechanically exactly the same build then obviously not. Unless the upgraded front panel helps with durability in some roundabout way (if it affects the motor-life, electrical components etc)?
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  4. #4
    Senior Member simonsk8r's Avatar
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    Also found this on Baratza's Sette FAQ page, so Baratza did make changes that simply upgrading the front panel won't necessarily upgrade:

    "Can I convert my 270W to a 270Wi?

    YES you can!*The process REQUIRES the use of an Apple phone or tablet*after physically replacing the display of your 270W*with a $30** 270Wi*display to install the software update. Learn more*here.
    It is important to note that retrofitting a 270W with the Wi*software pack doesn’t necessarily make the grinder work like a new 270Wi. We’ve made over 40 running changes to the Sette series since its introduction, each of which has a marginal impact on performance, most notably the repeatability of a dosing within a few tenths of a gram."


    Edit: Just reading through the FAQ, and it's actually really good, addresses a lot of concerns, worth a read.

  5. #5
    Senior Member artman's Avatar
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    I wonder how they can improve the dosing to within a few tenths of a gram? It is almost always spot on with dose, and at worst, 0.1g out.

    Cheers
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    Bumping for more opinions...

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    Quote Originally Posted by artman View Post
    I wonder how they can improve the dosing to within a few tenths of a gram? It is almost always spot on with dose, and at worst, 0.1g out.

    Cheers
    ... and so is the digital timer on my three Mahlkoenig Varios also within 0.1g. Weighing it on the fly should make such accuracy even easier to achieve. I reckon even cafes will start to give dosers the flick.

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    One thing they could do to always hit the exact weight is slow down the grind for the last half a gram.

  9. #9
    Senior Member Lyrebird's Avatar
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    It has an AC motor, so that's harder than it sounds.
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    I've got a 270W in for repair and the inner bearing race in the gearbox had broken apart. The bearings went through the gears and stripped everything that was moving, it's all nylon in there (or some sort of plastic, not sure).

    I don't think this is a common issue, not something I've read about before. Perhaps it was a quality issue on the older grinders, I believe this one is an old model.

    The importer doesn't supply individual parts for the motor/gearbox, it's just replaced as one unit.

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    Just updated my 270w to a 270wi. Simple process. Grinder works much better now. No waiting for scale calibration all the time. Seems to be smarter about guessing when to shut off to hit target weight. Seems a bit quite too. Read that the slightly slowed the motor. Also purchased the extended portafilter forks. Such a. Good upgrade. Fixes all the mess problems I had and let's me grind my 20g in 1 go instead of 2 x 10g. Has really turned my dosing into a one button press experience. Wife loves it

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    Quote Originally Posted by mentasm View Post
    Just updated my 270w to a 270wi. Simple process. Grinder works much better now. No waiting for scale calibration all the time. Seems to be smarter about guessing when to shut off to hit target weight. Seems a bit quite too. Read that the slightly slowed the motor. Also purchased the extended portafilter forks. Such a. Good upgrade. Fixes all the mess problems I had and let's me grind my 20g in 1 go instead of 2 x 10g. Has really turned my dosing into a one button press experience. Wife loves it
    Where did you get the upgrade kit and extended forks please mate?

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    Five senses coffee. Fork is on their online shop. Upgrade kit can be organized via parts@fivesenses.com.au. They say you need a trained technician to do it but so long as you avoid the large capacitor inside its fine. I told them that I would have my coffee mechanic do it. Took me about 15 mins including cleaning the burrs which were surprisingly clean even after 12 months.

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    Quote Originally Posted by mentasm View Post
    Five senses coffee. Fork is on their online shop. Upgrade kit can be organized via parts@fivesenses.com.au. They say you need a trained technician to do it but so long as you avoid the large capacitor inside its fine. I told them that I would have my coffee mechanic do it. Took me about 15 mins including cleaning the burrs which were surprisingly clean even after 12 months.
    Thanks mate. I’ll get onto it!

  15. #15
    Senior Member simonsk8r's Avatar
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    Hey guys I emailed Baratza directly asking about the changes made to the 270Wi, they got back to me pretty quickly and with a very helpful answer! Thought I'd post it here as it may be helpful. So my email to them was:

    ----------

    "Hi guys! Love your work! My name is Simon from Australia, and I just had a quick question if that's okay.

    Ever since the Sette 270W and 270Wi grinders have been released I've been very interested in them, but I've heard of a few issues customers have had with theirs (motors dying, not grinding etc).

    I was wondering if these performance and durability issues have been fixed in designing the Sette 270Wi version?

    I read this is the FAQ: "The 270Wi is a 270W further refined with over 40 separate mechanical, electrical and software improvements", and was wondering if in these 40 improvements there was work done to improve the durability/longevity (which is pretty important to me), or address those issues that were had by previous Sette models?

    I love absolutely everything about this grinder, just want to make sure it's durable and will last before buying it . That being said I've read many many reports of people having absolutely no issues with their 270W and being super happy with it.

    Thanks so much guys, appreciate any info you can pass on "

    ----------

  16. #16
    Senior Member simonsk8r's Avatar
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    Their response was:

    ----------

    "Hi Simon,

    Thanks for your interest in Baratza grinders. It looks like you've done your research! The improvements we have made to the Sette 270Wi vastly increase longevity and performance. Not only is the software completely re-done, but the gearbox went through some*major design changes. Several other components have been upgraded/improved to improve longevity and overall performance as well.*

    So far, the Sette 270Wi has been on the market in the U.S. for around six months, and we've only had great feedback. We haven't seen any of the same issues that we experienced with the 270W.

    I hope this gives you confidence in your purchase! Also, all Baratza grinders purchased from an authorized seller come with at least a 1 year warranty, provided by the importer. In your case, the importer in Australia is Five Senses. If you have any issueswith your grinder, Five Senses is extremely helpful and knowledgeable.*

    Please let me know if you have any further questions!

    Best,"
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    @simonsk8r, thanks for sharing this info. It's really encouraging given that I just ordered the 270Wi the other day.
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  18. #18
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    Quote Originally Posted by boren View Post
    @simonsk8r, thanks for sharing this info. It's really encouraging given that I just ordered the 270Wi the other day.
    That's great to hear, please let us know how you go with it and how you find it!

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    I will. Funny enough, the grinder is going to travel all the way from Australia to Israel, where I live. That's a long trip :-) ...the store I bought from (Jetblack Espresso) is currently offering a great deal on the grinder, which made it hard to resist.
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    Soo...... Its been a while since I was reading up about all of this but from what I can tell people were concerned with two things, 1 was for the 270w model where it wouldn't start grinding. From what I was told at 5 senses this was fixed and addressed in the Wi model. the second issue people hated was having to shim the grinder to get the grind fine enough after using it for a few weeks. I've had my grinder for just over a month and have probably put 3 kg through it so its still early days. It is the cheaper 270 timer based model but I can confirm I haven't had to shim it. So far I'm really happy with it.

    Other fixes they've made in current models is changing a grub screw that is used for the fork that goes over the portafilter and of course the forks that hold the portafilter. I swear I'm drinking more coffee now for the simple fact I just want to keep playing with my grinder.

    I have gone from a large commercial flat burr grinder to this and I can report better consistency in grind and faster grind which is all i expected from it.
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  21. #21
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    Quote Originally Posted by Justin_Boyle View Post
    Soo...... Its been a while since I was reading up about all of this but from what I can tell people were concerned with two things, 1 was for the 270w model where it wouldn't start grinding. From what I was told at 5 senses this was fixed and addressed in the Wi model. the second issue people hated was having to shim the grinder to get the grind fine enough after using it for a few weeks. I've had my grinder for just over a month and have probably put 3 kg through it so its still early days. It is the cheaper 270 timer based model but I can confirm I haven't had to shim it. So far I'm really happy with it.

    Other fixes they've made in current models is changing a grub screw that is used for the fork that goes over the portafilter and of course the forks that hold the portafilter. I swear I'm drinking more coffee now for the simple fact I just want to keep playing with my grinder.

    I have gone from a large commercial flat burr grinder to this and I can report better consistency in grind and faster grind which is all i expected from it.
    Thanks for that Justin, very helpful!

    Just curious, have you found much difference taste-wise when you went from the large, commercial flat burr to the Sette?

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    My 270w has 12 months on it now grinding v 3 or 4 20g doses a day. No reliability issues. Now that I've done the 270wi upgrade, the usability is much improved. Super happy now. The extended portafilter fork should be standard. I basically don't get any bench mess at all any more
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    Quote Originally Posted by simonsk8r View Post
    Thanks for that Justin, very helpful!

    Just curious, have you found much difference taste-wise when you went from the large, commercial flat burr to the Sette?
    I'd like to tell you i'm 100% certain it tastes better but thats what our mind wants us to think. It's unfair to compare the two as the old machine had wide steps in adjustments so i would control my shots by altering dose rather than changing grind by little bits day by day. Basically old grinder was one position start of fresh roast and after a week as the roast was older maybe click one finer. The sette has increments in the adjustment but there are so many you'd almost call it infinite.

    grind consistency is definitely better and visually the particle size is much better. The old grinder is probably 10 years old so there will be wear on the burrs but as it has been used at home most its life they shouldn't be that bad.....

    My machine doesn't have an over pressure valve which makes it harder to get that perfect shot without having any channeling. I definitely get less channeling with the Sette.

    Bottom line is you get a fast grind that is even and consistent and nice and fluffy with next to zero clumping. There's not much to complain about except for those that have suffered reliability problems.
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  24. #24
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    Quote Originally Posted by Justin_Boyle View Post
    I'd like to tell you i'm 100% certain it tastes better but thats what our mind wants us to think. It's unfair to compare the two as the old machine had wide steps in adjustments so i would control my shots by altering dose rather than changing grind by little bits day by day. Basically old grinder was one position start of fresh roast and after a week as the roast was older maybe click one finer. The sette has increments in the adjustment but there are so many you'd almost call it infinite.

    grind consistency is definitely better and visually the particle size is much better. The old grinder is probably 10 years old so there will be wear on the burrs but as it has been used at home most its life they shouldn't be that bad.....

    My machine doesn't have an over pressure valve which makes it harder to get that perfect shot without having any channeling. I definitely get less channeling with the Sette.

    Bottom line is you get a fast grind that is even and consistent and nice and fluffy with next to zero clumping. There's not much to complain about except for those that have suffered reliability problems.
    Ah right, cheers for the info mate

  25. #25
    Senior Member simonsk8r's Avatar
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    Juuuuuust ordered one! So excited... Got a couple of grinders to sell so they'll be up at some stage. I'll post a new thread with my experience with it. Have you guys needed to run many kilos of beans through to season the burrs at all? I'm thinking I might put through half a kilo to a kilo or so.. Being careful in respecting the duty cycle hehe.

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    I just got my 270Wi a couple of days ago and even without any burr seasoning it performs way better than the Compak K3 Touch Advanced I bought new 5 months ago (and now sold). A big upgrade in grind quality and functionality.
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  27. #27
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by boren View Post
    I just got my 270Wi a couple of days ago and even without any burr seasoning it performs way better than the Compak K3 Touch Advanced I bought new 5 months ago (and now sold). A big upgrade in grind quality and functionality.
    Wow, we must be grinder brothers, I'm also moving from a K3 Touch Advanced to the 270Wi! That is really awesome to hear, even more excited now. And I guess it won't need any seasoning maybe.. will scour the threads on the 270W version to see what those guys did

  28. #28
    Senior Member artman's Avatar
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    I wouldnt worry about seasoning. I would have a look at the burr closely, I have found small slivers of steel barely hanging on that i knocked off with a tooth pick.

    Cheers
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  29. #29
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by artman View Post
    I wouldnt worry about seasoning. I would have a look at the burr closely, I have found small slivers of steel barely hanging on that i knocked off with a tooth pick.

    Cheers
    Awesome. Appreciate that artman! I'll have a look at the burrs, might still run a small amount through, 250g of coffee or so, but I've heard others have used it straight out of the box and it's been fine. Also not sure if I'll need to do the "shim" thing but no point bringing that point closer than needed. Cheers

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    1 shim will move the adjustment about 6 number increment

  31. #31
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by Jackster View Post
    1 shim will move the adjustment about 6 number increment
    Cheers Jackmeister ;D. Will start grinding straight of the box probably on 9E as recommended, then if I find the setting eventually creeps down to 2 or 1 I'll shimmy it up!

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    Quote Originally Posted by Jackster View Post
    1 shim will move the adjustment about 6 number increment
    This is good to know. It also explains why 12E was a reasonable setting to use initially.

    On a different matter - I and two other friends received our 270Wi this week and in all three grinders the macro wheel couldn't be turned all the way. The instructions manual specifies the following in the Initial Setup section: "Rotate macro-adjustment until the black grind setting indicator is at 18". However we all found out that this is impossible to do. We had to remove the whole grind adjustment assembly and attach it again for all grind settings to become accessible. I don't know why Baratza doesn't ship grinders so that they're in fully working state out-of-the-box. If it's by design that one needs to remove and reattach the grind assembly as part of the initial setup they should at least mention it in the manual.

  33. #33
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    Quote Originally Posted by boren View Post
    This is good to know. It also explains why 12E was a reasonable setting to use initially.

    On a different matter - I and two other friends received our 270Wi this week and in all three grinders the macro wheel couldn't be turned all the way. The instructions manual specifies the following in the Initial Setup section: "Rotate macro-adjustment until the black grind setting indicator is at 18". However we all found out that this is impossible to do. We had to remove the whole grind adjustment assembly and attach it again for all grind settings to become accessible. I don't know why Baratza doesn't ship grinders so that they're in fully working state out-of-the-box. If it's by design that one needs to remove and reattach the grind assembly as part of the initial setup they should at least mention it in the manual.
    Hmm that's strange... I've downloaded the manual and I read that... I'm not sure why you have to do that initially anyway...

  34. #34
    Senior Member simonsk8r's Avatar
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    Received mine today!!! Looks awesome! Accidently broke one of the finger guard legs attached to the hopper hehe, not a fault of the hopper, totally mine. The gate was open and I went to close it but went the wrong way, and too hard, but it's still got three other legs attached so should be fine. Lesson learnt!

    Also gonna wait until I finish this oily darker roast test roast I have, don't wanna start the grinder with that!

    I love the bristle that comes with it to get grinds out, thoroughly pleased with that! Yes, I am easily pleased

    Quote Originally Posted by boren View Post
    This is good to know. It also explains why 12E was a reasonable setting to use initially.

    On a different matter - I and two other friends received our 270Wi this week and in all three grinders the macro wheel couldn't be turned all the way. The instructions manual specifies the following in the Initial Setup section: "Rotate macro-adjustment until the black grind setting indicator is at 18". However we all found out that this is impossible to do. We had to remove the whole grind adjustment assembly and attach it again for all grind settings to become accessible. I don't know why Baratza doesn't ship grinders so that they're in fully working state out-of-the-box. If it's by design that one needs to remove and reattach the grind assembly as part of the initial setup they should at least mention it in the manual.
    Ah yep I see what you mean, mine does that too. When you reach around 18 it just stops and doesn't go any further/finer. But I found if you push the adjustment thing upwards at that point while turning you can go on to finer grinds. I think it was designed that way, like a little stopper at that point.

    I wonder when changing the grind setting if it's recommended that you push upwards while rotating or is it safe to just rotate adjustment wheel normally?

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    I got the 270wi a month ago to replace my trusty old Rocky. I can't comment on reliability yet, but so far after about 5kg or so of beans I'm impressed. I don't think it would be up for even light duty in a cafe, but for a kg or so a week at home I figured it's worth a shot.

    My only very small complaint is that it would be great if it turned on automatically when I put the portafilter in the holder rather than having to press the play button, wait a sec or two then press it again. Really not a big deal, but I don't think it would be too hard to program and would keep things moving just that little bit smoother in the mornings.

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    Quote Originally Posted by simonsk8r View Post
    Received mine today!!! Looks awesome! Accidently broke one of the finger guard legs attached to the hopper hehe, not a fault of the hopper, totally mine. The gate was open and I went to close it but went the wrong way, and too hard, but it's still got three other legs attached so should be fine. Lesson learnt!

    Also gonna wait until I finish this oily darker roast test roast I have, don't wanna start the grinder with that!

    I love the bristle that comes with it to get grinds out, thoroughly pleased with that! Yes, I am easily pleased

    Ah yep I see what you mean, mine does that too. When you reach around 18 it just stops and doesn't go any further/finer. But I found if you push the adjustment thing upwards at that point while turning you can go on to finer grinds. I think it was designed that way, like a little stopper at that point.

    I wonder when changing the grind setting if it's recommended that you push upwards while rotating or is it safe to just rotate adjustment wheel normally?
    Simon how’s the Sette? What grinder were you using previously?

  37. #37
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by Janus View Post
    Simon how’s the Sette? What grinder were you using previously?
    I'm just trying it out as I type this! Was gonna wait til my beans rested a bit more but I realised these washed Colombians I roasted 8 days, should be fine

    I was using a Compak K3 touch advanced before this one. The 270Wi just seemed to be so intriguing and everything I wanted in a grinder.

    I must say....... having only done a few shots.... I am really, really impressed! The dosing is incredible, it's been pretty spot on (0.1-0.2g out the first few times).

    My first shot I dosed 22.6g on setting 9E (as recommended in the manual) yielded 2.8g in 86.7s. (!!!) Yep just a tad fine haha. Of COURSE I still drank that 2.8 grams, why wouldn't I!!

    Next shot dosed 23g (just seemed like 23 could fit), and went two macro settings coarser at 11E, just to see how it affected things. Yielded 23g in 59s, so getting there. A chewy shot .

    I was worried about the pile of coffee grounds going back up into the chute while grinding, so I've dosed a bit less then topped up, but honestly I think it may be fine without doing that.

    Very little mess too! I'm gonna do a proper review soon once I've had a good play with it.

    You've got a Niche on the way I hear mate, can't wait to hear what you think of it, rave reviews for it already huh..

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    Yeah i'm pretty pumped for the new grinder. I attempted to upgrade the ROK burrs with Baratza Preciso burrs which are higher quality, however they don't sit centred so i'm getting a huge particle sizing variation in the grounds. Unfortunately the upgrade was a fail, and i'm always on the look out for an excuse to upgrade. I'll probably try and get the ROK ring burr centred better at some point when i find time. Be nice to have an electric grinder, the ROK is a slow grind, and requires both hands so you can't do anything else while grinding.

    Also i was lucky enough to try coffee using the same coffee machine as i'm using but with the Niche grinder, and the difference was huge (probably mainly due to operator skills, but a new grinder can't hurt!).

    Saw a video on the Sette 271wi dosing weights, was within 0.02g on average of the programmed weight, pretty impressive.

  39. #39
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by Janus View Post
    Yeah i'm pretty pumped for the new grinder. I attempted to upgrade the ROK burrs with Baratza Preciso burrs which are higher quality, however they don't sit centred so i'm getting a huge particle sizing variation in the grounds. Unfortunately the upgrade was a fail, and i'm always on the look out for an excuse to upgrade. I'll probably try and get the ROK ring burr centred better at some point when i find time. Be nice to have an electric grinder, the ROK is a slow grind, and requires both hands so you can't do anything else while grinding.

    Also i was lucky enough to try coffee using the same coffee machine as i'm using but with the Niche grinder, and the difference was huge (probably mainly due to operator skills, but a new grinder can't hurt!).

    Saw a video on the Sette 271wi dosing weights, was within 0.02g on average of the programmed weight, pretty impressive.
    Yeah for sure makes a huge difference having well aligned burrs. A new grinder is always justified! And yep I'm impressed so far!

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