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Thread: Sette 270W Error E04

  1. #1
    Senior Member Lyrebird's Avatar
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    Sette 270W Error E04

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Anyone know what E04 means and how to clear it?

    Baratza's online support is mute on the subject and generally useless.

  2. #2
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    I’ve emailed Baratza support to try to find your answer Lyrebird.
    Last time I emailed them the reply didn’t take too long.

    Admittedly, their online support is known to be a bit ordinary..........

  3. #3
    Senior Member Lyrebird's Avatar
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    I'd already emailed them but they are on US time. I have also emailed the importer.

    I had hoped someone here may have had this error and knew what it meant.

    It looks to me like the load cell and/or its associated PCB is faulty, hoping this is not the case as it could be expensive to fix.
    Last edited by Lyrebird; 15th January 2019 at 06:03 PM.

  4. #4
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    Got an answer finally. You may have as well, Lyrebird.
    As you suspected............


    E04 means that there is a failure on the load cell and needs to be replaced. That being said, it is quite tricky to do yourself. We have our experienced technicians take on these repairs. If you would like to I can sell you a replacement snout and load cell but honestly, I would get this grinder sent in for repair since the repair is pretty easy to mess up.
    Last edited by EZCFlair; 16th January 2019 at 07:52 AM.
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  5. #5
    Senior Member Lyrebird's Avatar
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    I'm confident I have the skills to do the job myself. What does the part cost?

  6. #6
    Senior Member Lyrebird's Avatar
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    The local distributor (Five Senses) finally got back to me.

    The part required is available but very expensive (over $200). Given that the grinder has seen about 21 months of very light use, I have decided to scrap it.

    Last time I buy anything made by Baratza.


    Edit: I realised I bought in in April 2017 so it's 21 months old not 18.
    Last edited by Lyrebird; 19th January 2019 at 09:21 AM. Reason: Corrected age.

  7. #7
    Senior Member level3ninja's Avatar
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    You couldn't do it under warranty? It's only been 18 months and it's a $600 grinder not a $100 Hardly Normal special...

  8. #8
    Senior Member Lyrebird's Avatar
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    The fact that they see fit to charge 1/3 the cost of the grinder for a load cell and a small pcb made the decision for me.

    I have a reasonable background in electronic design and a good grasp on what things really cost.
    Last edited by Lyrebird; 18th January 2019 at 07:24 PM.
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  9. #9
    Mal Dimal's Avatar
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    Reasonable quality Load Cells/Strain Gauges aren't that expensive and should be possible to translate them to work as required...

    Mal.
    Last edited by Dimal; 18th January 2019 at 11:54 PM.

  10. #10
    Senior Member artman's Avatar
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    I would guess that this would be covered by the consumer guarantee, have you tried approaching them based on this? Its not unreasonable to expect a $600 dollar grinder to last longer than 18 months. I would be surprised if they dont come to the party in one way or another.

    Cheers

  11. #11
    Senior Member Lyrebird's Avatar
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    Quote Originally Posted by Dimal View Post
    Reasonable quality Load Cells/Strain Gauges aren't that expensive and should be possible to translate them to work as required...

    Mal.
    Yes I thought about that, I have some experience with load cells / strain guage amps after instrumenting my frame fatigue load tester (the load cells ensure that each pedal "stroke" reaches he required force as per ISO4210).

    My problem is that the two PCBs in the Baratza talk to each other in digital and Baratza warn that the firmware needs to be reflashed if the PCBs are changed. My digital skills are probably not up to sorting this out.

    If I can get a second hand load cell and PCB from a dead Sette 270W I'll try replacing it myself, otherwise I'll try installing the front panel from a 270 (non-W) and go to grind by time.

    My darling wife has just offered to buy me a Mahlkonig Vario for my birthday so things are looking up.
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  12. #12
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    18 months lifespan on a $600 grinder used domestically is a joke. I would be contacting the ACCC if the supplier is not willing to repair it under warranty .
    You have a very good case of the goods not being of "
    acceptable quality" look on ACCC website.
    level3ninja likes this.

  13. #13
    Senior Member Lyrebird's Avatar
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    I was thinking about taking them to VCAT but with vintage coming up I can't follow it up until May (I have no spare time during vintage, it's not uncommon for me to work >90 hours in a week).

  14. #14
    Mal Dimal's Avatar
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    Hope it's (the vintage) a great one mate...

    Mal.

  15. #15
    Senior Member Lyrebird's Avatar
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    We have finally achieved a resolution to this problem. Baratza USA made Five Senses honour the warranty but in the end they couldn't fix the grinder so they replaced it with the current model (270Wi).
    Dimal, simonsk8r, Lukemc and 4 others like this.

  16. #16
    338
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    Good thing you didn't buy the part. You would be kicking yourself when it couldn't be repaired. Good result.
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  17. #17
    Senior Member Lyrebird's Avatar
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    Yep, dodged a bullet there.

    Having balked at the cost of the strain gauge board I bought the 270 (non-W) front plate from Baratza USA. Installed it only to find it wouldn't talk to the main board* so the motor wouldn't run. I emailed baratza USA looking for some advice on getting the boards to talk to each other, they asked about the history of the problem and after I explained what had happened they raised a case note with Five Senses and the rest is history.


    *It received power from the main board and the timer functioned but the motor wouldn't run. Possibly related to the original problem.
    Last edited by Lyrebird; 23rd April 2019 at 07:30 PM.
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  18. #18
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    If Baratza stands behind their product I am actually going to buy 270Wi
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