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Thread: Baratza Sette grinder issue

  1. #1
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    Baratza Sette grinder issue

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all,

    My beloved Sette 270W has stopped working!! It makes a high pitched spinning sound but doesn’t grind. It’s only 15 months old and is only used twice a day. I’m pretty disappointed . Anyone else dealt with this issue?

  2. #2
    Senior Member Yelta's Avatar
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    Perhaps a gearbox problem, does seem to happen with these machines, could be something here of use.
    https://coffeesnobs.com.au/grinders/...liability.html

  3. #3
    Senior Member artman's Avatar
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    Should still be covered under consumer law. Get it looked at.

    Cheers

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    Hey espressolover, yep, same thing happened to mine. This is the second issue I've had with mine, had only been using it for 6 weeks when the drive motor shorted & died - was replaced with entire new unit. This time, made my first shot of the day - no problems, an hour or so later came back for refill - same symptoms as yours. Being 18 months old, I contacted the supplier to find out about warranty only to be told 12 months is all they're covered for. I decided that I wasn't going to jump on the
    quality/fit for purpose/adequate warranty merry-go-round so I pulled the sucker apart. Discovered that the lower PLASTIC bearing race had broken and being open to the drive gears, dropped the ball bearing into the PLASTIC(Nylon???) gears and rounded all the teeth hence the high pitched noise and no grinding.Think I read on another thread somewhere on here that somebody else had come across the same issue. Hope you have some luck sorting yours but mine has gone in the E-waste and I'm in the market for a Mazzer - no more pussy-footing around.

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    Quote Originally Posted by Cremajunkie View Post
    This is the second issue I've had with mine, had only been using it for 6 weeks when the drive motor shorted & died - was replaced with entire new unit.
    Was it replaced with another 270W or a 270Wi?

    I only ask because I was under the impression that the 270Wi have upgraded gearboxes...

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    Replaced with another 270W. No idea about the newer models, after the last failure I have disregarded Baratza's altogether.

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    Quote Originally Posted by Cremajunkie View Post
    Hey espressolover, yep, same thing happened to mine. This is the second issue I've had with mine, had only been using it for 6 weeks when the drive motor shorted & died - was replaced with entire new unit. This time, made my first shot of the day - no problems, an hour or so later came back for refill - same symptoms as yours. Being 18 months old, I contacted the supplier to find out about warranty only to be told 12 months is all they're covered for. I decided that I wasn't going to jump on the
    quality/fit for purpose/adequate warranty merry-go-round so I pulled the sucker apart. Discovered that the lower PLASTIC bearing race had broken and being open to the drive gears, dropped the ball bearing into the PLASTIC(Nylon???) gears and rounded all the teeth hence the high pitched noise and no grinding.Think I read on another thread somewhere on here that somebody else had come across the same issue. Hope you have some luck sorting yours but mine has gone in the E-waste and I'm in the market for a Mazzer - no more pussy-footing around.
    Yep, same issue here.

    Found out it is around 500 to replace the unit.. totally not worth it. To the bin it goes. Won’t go Baratza again.

    I’m in love with the fiorenzato f64 evo gt . Check it out.

  8. #8
    Junior Member davltay's Avatar
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    Quote Originally Posted by espressolover View Post

    I’m in love with the fiorenzato f64 evo gt . Check it out.
    HI EL, do you single dose it? could you comment on retention and clumping?
    I have M4D but clumps badly.

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    Can't believe Baratza is still in business. They are innovative, but that means little when their garbage has such a short lifespan.

  10. #10
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by shadow745 View Post
    Can't believe Baratza is still in business. They are innovative, but that means little when their garbage has such a short lifespan.
    So you've personally contacted the thousands of Baratza grinder owners and they've all given you this consensus?

    It's often that people post about their troubles with a grinder (looking for help to fix it), and can be rare for those to purposely bring up positive experiences with it. Hence why I started my thread on mine. I wouldn't think all their stuff is garbage.

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    Quote Originally Posted by simonsk8r View Post
    So you've personally contacted the thousands of Baratza grinder owners and they've all given you this consensus?
    Ten dead ones out of the first ten. 50% failure rate on the next twenty in 18 months.

  12. #12
    Senior Member Yelta's Avatar
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    They certainly seem to have more than their share of issues, search "baratza sette 270 problems" on YouTube, first to come up is "Sette Motor and Gearbox Replacement"

  13. #13
    Senior Member Yelta's Avatar
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    Quote Originally Posted by Caffeinator View Post
    Ten dead ones out of the first ten. 50% failure rate on the next twenty in 18 months.
    I suspect Caffeinator is well placed to make an assessment.

  14. #14
    Senior Member simonsk8r's Avatar
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    For sure am aware of all the issues with the Sette models, but Baratza have a whole range of grinders, not just the Sette. I was moreso saying that I feel the statement that Baratza just has garbage is a bit much. And also that often only the broken stuff gets put out there to discuss. Even look through the new posts in this forum, alot of forum threads are 'issue with pump, machine, steam, burrs etc/Help!'

    The first lots were clearly not great. I'm certainly not in denial and those statistics aren't great for sure. As far as I can tell they've been working crazy hard to rectify those issues. We all make mistakes, but they didn't just dump the customers and run. I respect that.

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    I have seen more posts about horror stories from Baratza customers than any other grinder by a long shot. I wouldn’t pay 5 bucks for one
    Yelta, CafeLotta, chippy and 1 others like this.

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    Quote Originally Posted by simonsk8r View Post
    We all make mistakes
    Yes. Sadly some don't appear to learn from them.

    They've been really, really good at using the paying public as beta testers but then they're not the only appliance company to try that on.

  17. #17
    Senior Member simonsk8r's Avatar
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    Quote Originally Posted by Caffeinator View Post
    Yes. Sadly some don't appear to learn from them.

    They've been really, really good at using the paying public as beta testers but then they're not the only appliance company to try that on.
    Ah right, yeah fair enough

  18. #18
    Senior Member JMcCee's Avatar
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    Quote Originally Posted by Caffeinator View Post
    Yes. Sadly some don't appear to learn from them.

    They've been really, really good at using the paying public as beta testers but then they're not the only appliance company to try that on.
    I suspect Baratza made the product to a price point that was unsustainable. They then tried to rectify recurring issues within the same price structure which was even less sustainable. Had they remanufactured the thing to a more practical retail agenda with sympathetic subsidies to existing customers to upgrade then it would be a different story and a whole new customer base.
    Dimal and Caffeinator like this.

  19. #19
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    Quote Originally Posted by Caffeinator View Post
    They've been really, really good at using the paying public as beta testers but then they're not the only appliance company to try that on.

    You win something, you lose something.
    I was considering Sette but ended up buying different brand because of this reliability "fame".



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