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Thread: MACAP M2M stopped working after 1 year

  1. #1
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    MACAP M2M stopped working after 1 year

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Bought new, used not much, couple cups a day.
    Now stopped working: motor spins very well, but almost nothing comes out, just powder at the beginning, chamber cluttered with powder, motor gets very hot.

    Online search indicated clutter / burr replacement / failed capacitor.

    What I did:

    1. Full burr/chamber cleaning, including shoe.
    2. Replaced both burrs.
    3. Replaced capacitor.

    Still almost nothing comes out (coffee dust initially) and chamber gets cluttered quick.
    The only (possibly) improvement is that motor is not getting hot anymore.

    There is no Macap distributor in Australia.
    When you try to access manufacturer's Website in Italy, you are getting "505 error" (can't access).
    I am thinking about replacing a motor, but was told you can't order it in Australia.
    You can order Macap motor from UK, however, you MUST be a dealer.
    Also motor cost most likely will be close to new grinder's price.

    Any thoughts or suggestions?..

  2. #2
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    The importer is Disave in Epping Vic. #2 hit when I Googled Macap importer Australia

    My thoughts:

    99.9% likelihood that you have a blocked throat on the grinder unless you have previously cleared it. Vacuuming around the burr set is insufficient. The tell-tale is the "powder" you describe- which I'd guess is talc-like?

    Google service Macap M2 or grinder #101 and then use a skewer or similar to clear all coffee.

    Reassemble, adjust and then use it. You're welcome.
    Last edited by Caffeinator; 20th January 2020 at 03:00 PM.
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  3. #3
    Senior Member Yelta's Avatar
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    Quote Originally Posted by hedgeaus View Post
    Bought new, used not much, couple cups a day.
    Now stopped working: motor spins very well, but almost nothing comes out, just powder at the beginning, chamber cluttered with powder, motor gets very hot.

    Online search indicated clutter / burr replacement / failed capacitor.

    What I did:

    1. Full burr/chamber cleaning, including shoe.
    2. Replaced both burrs.
    3. Replaced capacitor.

    Still almost nothing comes out (coffee dust initially) and chamber gets cluttered quick.
    The only (possibly) improvement is that motor is not getting hot anymore.

    There is no Macap distributor in Australia.
    When you try to access manufacturer's Website in Italy, you are getting "505 error" (can't access).
    I am thinking about replacing a motor, but was told you can't order it in Australia.
    You can order Macap motor from UK, however, you MUST be a dealer.
    Also motor cost most likely will be close to new grinder's price.

    Any thoughts or suggestions?..

    Contact site sponsor https://www.jetblackespresso.com.au/...ffee-grinders/
    they sell and service Macap grinders as do other site sponsors listed at the bottom of the page.

  4. #4
    Site Sponsor Casa Espresso's Avatar
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    Ditto above,

    it may be that the throat is still clogged.

    Remove the burrs to give you access and then make sure the throat is open and clear. Pipe cleaner is useful.

    Plenty of businesses that will look after your Macap and parts available locally

    cheers

    Antony
    www.casaespresso.com.au
    Dimal and Caffeinator like this.

  5. #5
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    G'day Hedgeaus, just a guess! when you clean and check everything reset grinder to a very coarse grind, if that is OK fine the grind up to suit. John

  6. #6
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    Hi Caffeinator,

    Many thanks for reply.

    Throat (=shoe?) I cleaned several times with flexible very thick metal wire, you can even see through it, but before coffee comes out, it is already complete blocked, and chamber full as well. Everything getting quickly cluttered regardless settings - fine or coarse. By powder I mean very fine grind, not quite like talc - you still can feel with fingers smaller than sand pieces.


    Quote Originally Posted by Caffeinator View Post
    The importer is Disave in Epping Vic. #2 hit when I Googled Macap importer Australia

    My thoughts:

    99.9% likelihood that you have a blocked throat on the grinder unless you have previously cleared it. Vacuuming around the burr set is insufficient. The tell-tale is the "powder" you describe- which I'd guess is talc-like?

    Google service Macap M2 or grinder #101 and then use a skewer or similar to clear all coffee.

    Reassemble, adjust and then use it. You're welcome.

  7. #7
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    Thank you Yelta and everyone!
    I checked the link, they service Sydney (I am in Melbourne).
    Also I spent $$ on new burrs and capacitor, and it looks like now the only viable option is to replace/fix the motor.
    Found only 1 video which shows a motor on YouTube for different model, but still it skips access details.
    Awaiting for quality Viha small hex keys ($23 only) as normal hex keys fail.

  8. #8
    Senior Member artman's Avatar
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    That would be very odd for the motor to fail after one year, these things are robust and very simple.

    If the burr chamber and exit chute are clear and you are starting and very coarse grind I am stumped why the grinds are so fine?

    Have you contacted the place you bought it from to see if they can help?

    Cheers

  9. #9
    Senior Member artman's Avatar
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    Forgot to add, does the motor spin fine when operated with no beans after a clean?

  10. #10
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    Quote Originally Posted by artman View Post
    Forgot to add, does the motor spin fine when operated with no beans after a clean?
    '

    Hi Artman,

    Thank you so much for reply.

    Motor spin strong with no beans, and even with beans spin strong as well - till it suddenly stops.

    Motor definitely spin clockwise (when you look at it from the top).

    I tried to start course, spin well, but nothing is coming out - till it suddenly stops. Then I open the chamber and can see it is full of very fine grind.

    As if burrs work in opposite to normal direction - sucking in (but there is only one way to install burrs).

    Looks puzzle to me...

    Bought online, cant recall the place, it may take whole day to find a receipt.

  11. #11
    Senior Member artman's Avatar
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    Check the burrs are the right orientation, they sometimes come in clockwise or antclockwise versions. They should be cutting into the beans with the edges. Worth checking.

    Cheers
    Dimal likes this.

  12. #12
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    I gave up. Will sell my Macap m2m for parts or it will go to rubbish bin.

    The ONLY video I found how to dismantle Macap m2m or m4m grinder is useless. It skips the MOST important/difficult part - how remove/put back the motor. Demonstrator does not show how he takes it out, and just magically slides motor in - like in animation movie. Not honest video.

    I found that you can't touch Macap's motor without special know-how. You need to be trained for that plus lots of physical strength plus special tools which you can't find even in motor mechanic's garage.

    No more Made in Italy, thank you. Wasted $575 just in one year. Getting German design / Swiss made Mahlkonig Vario instead.

    Thanks to everyone for suggestions.

  13. #13
    Senior Member level3ninja's Avatar
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    You'd be far better off taking it back to whoever you bought it off, or a Melbourne based site sponsor (such as Casa Espresso above) than selling it for parts. If you're going to throw it out send it to me in Sydney and I'll see if I can get it going (industrial electrician). If I can I'll send it back to you for the cost of parts + postage.

    P.S. just so you're aware Mahlkoenig are stopping production of the Vario but say parts will be available

  14. #14
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    Agreed. This is a real go figure for me.

    You have/had a grinder which is supposedly not operating properly. You had Australian Consumer law on your side. Rather than simply return it to the place of purchase and have them check and repair it for you or refer it back to the importer for assessment and/or repair, you create a box of bits??

    Seems to me that's how you blow $575. It was covered by warranty but not for almost complete disassembly by an end user, so I'd bet that is no longer the case.

    Might I suggest that perhaps it's best that you don't fiddle with the new one?
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  15. #15
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    Quote Originally Posted by level3ninja View Post
    You'd be far better off taking it back to whoever you bought it off, or a Melbourne based site sponsor (such as Casa Espresso above) than selling it for parts. If you're going to throw it out send it to me in Sydney and I'll see if I can get it going (industrial electrician). If I can I'll send it back to you for the cost of parts + postage.

    P.S. just so you're aware Mahlkoenig are stopping production of the Vario but say parts will be available
    Hi, thank you so much, sad news about Vario, may I ask to email the address to: vladasau@yahoo.com.au

  16. #16
    Senior Member noidle22's Avatar
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    Quote Originally Posted by hedgeaus View Post
    I gave up. Will sell my Macap m2m for parts or it will go to rubbish bin.
    I'll buy it if you'd be willing to post it, i'll send you a message.
    Dimal likes this.

  17. #17
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    Thank you, absolutely agree, had no intention, but could not find the receipt, then started with simple things like cleaning and new burrs, and the rest was like like show ball.

  18. #18
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    Hi, thanks, can you please email address?
    vladasau@yahoo.com.au

  19. #19
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    Hedgey as I see your online atm -
    Did you compare the old burr set with the new replacement set..
    side by side before replacing?
    If not can you do that now?

    Confirming all the above posts you should have no reason to disassemble the body / motor.
    All that should be required is remove top collar inspect grind chamber.
    and go from there.
    GL

    Edit:PS Ive just read the latest posts ...so I'll stay out of it
    Dimal likes this.

  20. #20
    Site Sponsor Casa Espresso's Avatar
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    Hedgeus,

    If you are in Melbourne we are more then happy to have a quick look at this for you.

    We have sold 100s of the M2Ms and they are an extremely reliable unit with very few if any issues.

    I am with Caffinator here, there would probably have been a good case to have this done under warranty given it is a one year old grinder. A shame you couldn't track down the place of purchase

    Cheers

    Antony
    www.casaespresso.com.au
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