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Thread: Behmor error message during cooling

  1. #1
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    Behmor error message during cooling

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Hi all

    Recently my Behmor has been playing up a little.
    Usually at the beginning of the cooling cycle, the machine stops and a "error" message appears

    Any help with this.

    I've been just turning off, and then press the cooling to continue the cycle, but even sometimes that stops.

    Is it overheating or something.

    Thanks in advance.

  2. #2
    Super Moderator Javaphile's Avatar
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    It would help if you told us what the error message is.


    Java "Knowledge is power" phile
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    Quote Originally Posted by Javaphile View Post
    It would help if you told us what the error message is.


    Java "Knowledge is power" phile
    What's wrong with you Java, aren't you psychic....

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    Contact Andy with the error details and I'm sure he'll do all he can. He sent me a new circuit board, some great instructions and I installed it myself. Behmor customer service is first class.

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    thanks for that

    it's Error 5

    any help with that

    thanks again

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    What does the manual say Error 5 is?

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    Super Moderator Javaphile's Avatar
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    What Err5 is and how to contact Behmor tech support all on the same page: Behmor Tech Support – Behmor


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    We still might be able to help them out so they don't have to resort to calling tech support, obviously depending on what error 5 is.

  9. #9
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    Err5 — Generally occurs when the component cooling/DC Fan is not working (not to be confused with the bean cooling fan/scroll fan), loose connection or the front Panel is not working correctly.

    probably a dead fan

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    Quote Originally Posted by lemoo View Post
    Err5 — Generally occurs when the component cooling/DC Fan is not working (not to be confused with the bean cooling fan/scroll fan), loose connection or the front Panel is not working correctly.

    probably a dead fan
    Lemoo,

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    Teach a man to fish, feed for a lifetime...........
    readeral likes this.

  11. #11
    Super Moderator Javaphile's Avatar
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    Quote Originally Posted by MrFreddofrog View Post
    We still might be able to help them out so they don't have to resort to calling tech support, obviously depending on what error 5 is.
    See the page I linked to immediately above yours. Or read the direct quote from it in the next post.

    Quote Originally Posted by lemoo View Post
    Err5 — Generally occurs when the component cooling/DC Fan is not working (not to be confused with the bean cooling fan/scroll fan), loose connection or the front Panel is not working correctly.
    probably a dead fan
    Actually it's most likely a circuit board problem judging from past users who have seen this error. Rather than us guessing at which part it is best to go to the experts and get their help in diagnosing which part is the problem. Hence why contacting tech support will be the easiest way to diagnose the problem and get the proper replacement part on it's way.


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    thanks all,
    I've sent an email to tech support
    will see what they say.

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    Quote Originally Posted by Javaphile View Post
    See the page I linked to immediately above yours. Or read the direct quote from it in the next post.
    ...
    I don't need to know what the error is, they do. My intent was to get the OP to read the manual first rather than spoon feed them. Teach a man to fish....
    readeral likes this.

  14. #14
    CoffeeSnobs Owner Andy's Avatar
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    Quote Originally Posted by Javaphile View Post
    What Err5 is and how to contact Behmor tech support all on the same page: Behmor Tech Support – Behmor
    Contacting Behmor Tech Support is always the best first point of call
    It's always far better than a random post here. They might be able to help quickly (and accurately) and even if they can't by contacting them first they build a "pattern" of problems so if there is a high failure rate on a component they would see a pattern early and be able to warn owners and/or make design changes to suit.

    Contact Andy with the error details and I'm sure he'll do all he can


    Yep, great advice. Using the Contact us on the top any bottom of every one of the forums 33,000 threads is always the best method to get me fast.

    Quote Originally Posted by lemoo View Post
    probably a dead fan
    Certainly the first thing to check.

    Per the manual, the 12v fan in the triangle housing above the circuit board should be clean and spin easily. If it's gummed-up with gunk the housing will get hot, the thermistor on the back of that housing will send an ERR5 to the control board.

    Every ERR5 that I've seen over the years has been due to the fan not spinning which could be caused by the fan or by the circuitry that drives it.

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    I had err5 straight out of the box, one of the dc fans was dead on arrival.

    Tech support were great, new fan organised to be sent the same day, after they got me to do a couple quick tests to make sure it wasn't the board.

    They did give me a work around until the new one arrived so I could still get into the swing of it.

  16. #16
    Senior Member artman's Avatar
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    Behmor Coffee Roaster
    I had an err on mine trigger after a period of time (sorry can't recall but it's on here somewhere if you do a search), ended up being an issue with the control panel (not main board).

    Might not be your issue but it wasn't the main board on mine (which the error was pointing to).

    Either way Behmor and Andy are very helpful.

    Cheers



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