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Thread: CoffeeSnobs Freight.

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    CoffeeSnobs Freight.

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    We are looking at a new courier option that will get beans around the country faster, with better tracking and potentialy an even cheaper price when they see our volumes over a couple of month period.

    The gotchas are:

    they wont deliver to post office boxes

    and if no one is home...
    they will be instructed to leave the parcel at the address.

    The reason we wont have them just card the delivery is that they will charge us a redelivery fee of $10 and it would be too messy to try and pass that back onto you.

    With all our current freight methods and thousands of deliveries a year we only ever really have problems with domestic addresses.

    If everyone changed their postal address in BeanBay to a work address or somewhere that is staffed during business hours (local milkbar, pub, a friends workplace or similar) then our quoted price has more chance of improving.

    (We will also continue to have the AustPost option for those that need it)

    So...
    Can everyone please jump into Bean Bay and ensure that your delivery address is a work one?

    8-)

    User Details Page:
    http://beanbay.coffeesnobs.com.au/UserDetails.aspx?Action=Edit

    Ta.

  2. #2
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    Re: CoffeeSnobs Freight.

    One of my clients uses this courier, and their re-orders have dropped and their customer support load has gone up. I can pm you the link to the site - while not a regular orderer I generally have a particular hatred for the courier, if its the one I think it is - as the redelivery fee and qualifiers are identical (though they have a higher value delivery so wont leave @ address).

    cheaper = better, faster = better, bigger range = better though. hard call.

  3. #3
    Sleep is overrated Thundergod's Avatar
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    Re: CoffeeSnobs Freight.

    My work address is no good, as deliveries to there are a PITA (even I have trouble finding the dock).

    Im happy for them to leave at my door if my wife is not home.

  4. #4
    Senior Member Coffee2Di4's Avatar
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    Re: CoffeeSnobs Freight.

    Ditto for me - impossible delivering to me at the Base and the Security Staff wont let parcels be left for people in the Pass Office (how unreasonable, they worry that it could be dodgy!)

    Class me with AM - if Im not at home, a parcel could be left at the door and be secure in our neck of the worrds. Enough people at home around me to stop any miscreants.

    Cheers
    Di

  5. #5
    Sleep is overrated Thundergod's Avatar
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 507761736B180 link=1249185297/3#3 date=1249201819
    Class me with AM
    Are we interchangeable now?

  6. #6
    A_M
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 1428352E242532272F24400 link=1249185297/4#4 date=1249203198
    Quote Originally Posted by 507761736B180 link=1249185297/3#3 date=1249201819
    Class me with AM
    Are we interchangeable now?

    I am Confused ... :o :-?


    Then again my wife has always said I was until I met her... :-*


    Dont tell her I am regressing :-[


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    Re: CoffeeSnobs Freight.

    This is also not a good option for us. We live in Weipa and have no postal service for home addresses. Our employer will get agitated if we get deliveries to work so PO BOX is our only option.

  8. #8
    Senior Member Koffee_Kosmo's Avatar
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    Re: CoffeeSnobs Freight.

    Will there still be a sponsor drop point available??
    Since I live close and visit often

    Or are we talking direct delivery for all green beans purchases

    P.S. I work from home (someone almost always home)
    & I have a P.O. Box and my nice post master will take my parcels

    KK

  9. #9
    Senior Member greenman's Avatar
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    Re: CoffeeSnobs Freight.

    I am self employed and home is my base, Im more than happy to collect beans from our regular pickup point as its a great way to catch up with fellow snobs.

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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 7C697E7E75767A751B0 link=1249185297/8#8 date=1249208436
    I am self employed and home is my base, Im more than happy to collect beans from our regular pickup point as its a great way to catch up with fellow snobs.
    Yes Greenman youre right! ;)
    Just so you know the WA bulk delivery is sent to an office and is secure. We bring it to the pickup point and sort it. Catching up with other CSs is the best part. Always learning something new 8-)

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    Re: CoffeeSnobs Freight.

    For some time now, Ive gotten Andy to put a note on my boxes to tell the courier that it was ok to leave it if no ones home.

    Couple of months back, I got home one day and the box was opened.

    Beans were still there I had a laugh. Not many people know what to do with green coffee :D

  12. #12
    CoffeeSnobs Owner Andy's Avatar
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    Re: CoffeeSnobs Freight.


    Quote Originally Posted by 426F6E657F627F720B0 link=1249185297/1#1 date=1249189603
    One of my clients uses this courier, and their re-orders have dropped and their customer support load has gone up. I can pm you the link to the site - while not a regular orderer I generally have a particular hatred for the courier, if its the one I think it is - as the redelivery fee and qualifiers are identical (though they have a higher value delivery so wont leave @ address).

    cheaper = better, faster = better, bigger range = better though. hard call.
    :-?

    Ill bite! Which courier are you thinking of?

    Quote Originally Posted by 5F637E656F6E796C646F0B0 link=1249185297/2#2 date=1249194236
    My work address is no good, as deliveries to there are a PITA
    I understand that will be true for some people.

    Quote Originally Posted by 43647260780B0 link=1249185297/3#3 date=1249201819
    Security Staff wont let parcels be left
    Beans dont tick.
    ;)

    Quote Originally Posted by 666E6762656F6A0B0 link=1249185297/6#6 date=1249204180
    We live in Weipa ... so PO BOX is our only option.
    Thats fine.

    Quote Originally Posted by 40646D6D6E6E5440647866640B0 link=1249185297/7#7 date=1249205345
    Will there still be a sponsor drop point available
    Yes, we will still send to the pickup points around the country. We will just be using a better company with better tracking and service.

    Quote Originally Posted by 6C796E6E65666A650B0 link=1249185297/8#8 date=1249208436
    Im more than happy to collect beans from our regular pickup point as its a great way to catch up with fellow snobs.
    I totally agree! Freight to pickup points has always been subsidised and will continue to be... no change there. I enjoy our pick up day too! Everyone gets to share tips, tricks and ideas.... and meet other CSrs who love to talk coffee.

    Quote Originally Posted by 4C6A7D62653A0B0 link=1249185297/10#10 date=1249217302
    Couple of months back, I got home one day and the box was opened.
    :o

    I wonder what they thought about the suss looking "bags of colombian"
    :)


    At some point in the future...

    We will have a preference for people getting their orders delivered to
    work and not PO boxes... not a demand.

    If your beans are getting delivered by a courier and your not home they will leave them, its up to you to determine if they will be safe.

    The Australia Post (and of course the pickup point) options will still be there for those that cannot use the courier.

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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 58777D60190 link=1249185297/11#11 date=1249218551
    Ill bite! *Which courier are you thinking of?
    from the conditions, it sounded identical to Australian Air Express. if its not, excellent! hope that helps.

  14. #14
    Senior Member Pavoniboy's Avatar
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    Re: CoffeeSnobs Freight.

    Great. I much rather parcels like green coffee to be left at my doorstep than have to go the PO to pick them up - Im often too busy to get there during their hours. The deviates in my neighbourhood have no use for green coffee, so no problem. (Work is no good for me to receive anything).

    Quote Originally Posted by 7659534E370 link=1249185297/11#11 date=1249218551
    I wonder what they thought about the suss looking "bags of colombian"
    Id love to see the look of disappointment on the faces of my local deviates when they open that one only to find green beans!

  15. #15
    A_M
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 0D3C2B3233343F32245D0 link=1249185297/13#13 date=1249274241
    Great. I much rather parcels like green coffee to be left at my doorstep than have to go the PO to pick them up - Im often too busy to get there during their hours. The deviates in my neighbourhood have no use for green coffee, so no problem. (Work is no good for me to receive anything).

    Quote Originally Posted by 7659534E370 link=1249185297/11#11 date=1249218551
    I wonder what they thought about the suss looking "bags of colombian" *
    Id love to see the look of disappointment on the faces of my local deviates when they open that one only to find green beans!

    Na.. They will strip off teh hession bags / wash it to recover teh white powder and then dry and smoke it - as it was a Hemp bag ;):-) and we all know what real hemp is :o

    Ya beans will end up in a fertiliser bag ;D

  16. #16
    hazchem
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 1E223F242E2F382D252E4A0 link=1249185297/2#2 date=1249194236
    My work address is no good, as deliveries to there are a PITA (even I have trouble finding the dock).

    Im happy for them to leave at my door if my wife is not home.
    TG, if needed, we could always coordinate using my work address and then work it out from there.

    Quote Originally Posted by 44696863796479740D0 link=1249185297/12#12 date=1249273066
    from the conditions, it sounded identical to Australian Air Express.
    weird, isnt AAE a joint venture between Aust Post and Qantas? I dont have the facts but i would have expected that theyd be one of the few couriers who could deliver to PO boxes given the Aust Post involvement.

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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 44696863796479740D0 link=1249185297/12#12 date=1249273066

    weird, isnt AAE a joint venture between Aust Post and Qantas? I dont have the facts but i would have expected that theyd be one of the few couriers who could deliver to PO boxes given the Aust Post involvement.
    Thats where the $10 "carding" fee comes into it - AP charges AAE and all other courier companies as well, for delivering carded items, ie: not homes, PO Boxes, rural addresses or anything they (Couriers)cant be bothered trying to find. *Its all about not giving the opposition a helping hand - after all, why should Aussie Post do the Couriers job and not get paid for it?

    For my 2cents worth, Im happy to stay with AP, the delivery guy is usually here between 7.30 & 8.30am, which suits me.

  18. #18
    CoffeeSnobs Owner Andy's Avatar
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 113C3D362C312C21580 link=1249185297/12#12 date=1249273066
    Quote Originally Posted by 58777D60190 link=1249185297/11#11 date=1249218551
    Ill bite! *Which courier are you thinking of?
    from the conditions, it sounded identical to Australian Air Express. if its not, excellent! hope that helps.
    Nah, not them. The redelivery fee is common to nearly all the couriers, its an expensive thing for them to deal with.

    Quote Originally Posted by 3039223B303D35580 link=1249185297/15#15 date=1249276612
    weird, isnt AAE a joint venture between Aust Post and Qantas? I dont have the facts but i would have expected that theyd be one of the few couriers who could deliver to PO boxes given the Aust Post involvement.
    AAE and Fast Track are both tied closely to Qantas and AustPost and neither deliver to PO boxes... in fact I dont know of a courier company that does... this must be an Austpost policy not a courier one as Im sure the couriers would be happy dropping off at a PO Box address. Go figure.

    The other bonus with moving freight companies is that people that are buying multiple satchels at a time might be able to get it delivered far cheaper via a slower road freight option (a few days extra wait).

    With the high volume of freight we do we should get great road freight pricing too.


  19. #19
    Sleep is overrated Thundergod's Avatar
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    Re: CoffeeSnobs Freight.

    hazchem wrote:
    "TG, if needed, we could always coordinate using my work address and then work it out from there."(Quote is not working for me)

    Thanks haz.
    I still have about 90kg of greens and havent fixed my corretto.
    When I get the stash down under 60kg I might take you up on the offer.

  20. #20
    hazchem
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 210E0419600 link=1249185297/17#17 date=1249279638
    this must be an Austpost policy
    Yeah, I think youre right. I used to temp for AP in the international parcel section and seem to remember (now that I think about it a bit more) some kind of policy about not accepting any kind of courier delivery at a PO box.

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    Re: CoffeeSnobs Freight.

    Im all for a cheaper price, and dont mind having things left on my step at my current location. Cheers, Andy, looks like a good option for me!

    Heres to whats next (more coffee!!!) - boingk

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    Re: CoffeeSnobs Freight.

    Left at the door at home and cheaper price would be fine.

    Cheers
    Simon

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    Re: CoffeeSnobs Freight.

    Same here, front door is fine for me too, can ya give us a ballpark figure on savings andy, we wont hold ya to it ;D

  24. #24
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 1115332A2A2F302728460 link=1249185297/22#22 date=1249357843
    can ya give us a ballpark figure on savings
    Not quite that easy... but to put it into perpective the 5kg satchels that we sell to CSrs for $15 currently cost us $18.50 (and have done for a while) so we need to look at other options (apart from jacking the price up). The irony here is that Australia Post are about to release new 5kg satchels to the general public far cheaper than they have been charging us as a commercial customer for years! (Grrrrrr)

    The pricing we will get via the courier will be a moving target, the more home address deliveries we have the more expensive it will be. They work on the fact that its far easier to deliver 100 things in town than to ziz-zag all over the outer suburbs with one item in each area. They also have a fuel surcharge (all couriers have) that moves from month to month.

    So how much cheaper? At the end of hte day it might be no different in the CS checkout but they will deliver by 11am next day anywhere in Australia so the biggest winners will be those off the east coast capitals. They will also be traceable and we are working on a method to easily get the tracking numbers back into the previous order tab of BeanBay so everyone can track their delivery.

    The added bonus is that with high satchel numbers we will have access to good road freight pricing too so those that need to get 20kg orders delivered (slower... a few days wait) will have another option for freight.

    I dont think we will see the courier option in BeanBay for a month or two yet as we are still in talks and also have a pile of backend work to deal with their paperwork heavy and overly complicated area-zone consignment note system.

    When we "go live" BeanBay checkout will calculate all the (current) freight costs on the fly so you will have the options of:

    Austpost Satchels
    Courier Delivery
    Road Freight
    Pickup Point Delivery

    Each one will show the total cost and a dollar per kilo breakdown so you can choose the delivery cost/wait that suits you best.


    8-)

  25. #25
    Senior Member GregWormald's Avatar
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 58777D60190 link=1249185297/23#23 date=1249364910
    When we "go live" BeanBay checkout will calculate all the (current) freight costs on the fly so you will have the options of:

    Austpost Satchels
    Courier Delivery
    Road Freight
    Pickup Point Delivery

    Each one will show the total cost and a dollar per kilo breakdown so you can choose the delivery cost/wait that suits you best.
    Now thats what I call SERVICE!
    Greg

  26. #26
    CoffeeSnobs Owner Andy's Avatar
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 6D584F4D7D4558474B464E2A0 link=1249185297/24#24 date=1249368491
    Now thats what I call SERVICE!
    8-)

    Thats our goal, stunning product and service to match.

    ;)

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    Re: CoffeeSnobs Freight.

    Just for reference, the couple of deliveries I had (a few months ago, so prior to the change) were all left on the doorstep, just not on mine! Im at unit 6 of number 1, and they constantly left them on unit 1s doorstep, even after updating my address to specify unit 6. Thankfully, unit 1 is a nice chick who didnt take so much as a bean ;D

  28. #28
    Sleep is overrated Thundergod's Avatar
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    Re: CoffeeSnobs Freight.


    Maybe you should offer to let her sample your roasted coffee.


    EDIT: Post fixed











  29. #29
    Senior Member Dennis's Avatar
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    Re: CoffeeSnobs Freight.

    Did you fall asleep with your head on the keyboard space bar again TG?

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    Re: CoffeeSnobs Freight.

    I had a laugh, leave ya hand on the return key TG? ;D

  31. #31
    Sleep is overrated Thundergod's Avatar
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    Re: CoffeeSnobs Freight.

    It wasnt me.

    This browser at work does silly things with CS.

    I cant see pictures and cant quote.
    I have no idea what it did that time.
    After I hit post it came up with an "Error on Page" message.

    Trust you to catch it before I had a chance to correct it. :P

  32. #32
    Senior Member Dennis's Avatar
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 4579647F757463767E75110 link=1249185297/30#30 date=1249443048
    This browser at work
    Its done on purpose so that you use the internet for work rather than play. ;)


  33. #33
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    Re: CoffeeSnobs Freight.

    we were quick!, dennis beat me by 1 min though!

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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 4579647F757463767E75110 link=1249185297/27#27 date=1249442453
    Maybe you should offer to let her sample your roasted coffee.
    I think Id have to be careful asking a female neighbour in for coffee, especially if my fiancee was home!!! *:D

  35. #35
    Sleep is overrated Thundergod's Avatar
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    Re: CoffeeSnobs Freight.

    Id have thought it would be a problem only if she wasnt home.

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    Re: CoffeeSnobs Freight.

    Awesome! I keen for cheaper freight. I usually get beans delivered to our delivery point as Alistair is only a 10 minute drive away. Im assuming that stuff ordered during the rest of the month (when its not bean by time) will also have the courier option?

    Ive just updated my address to my work one. Ive actually recently started getting most stuff I buy online delivered to work. Its so annoying to get home and have to wait until the next day to go to the PO to pick stuff up! :-)

  37. #37
    CoffeeSnobs Owner Andy's Avatar
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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 063B233E263C2B374E0 link=1249185297/35#35 date=1249609099
    I usually get beans delivered to our delivery point as Alistair is only a 10 minute drive away.
    Keep in mind that the pickup point freight is already heavily subsidised (eg: we pay for half the Tassie freight) and no courier option will ever be that cheap, but larger volumes of beans should be cheaper than Express Post.

    Quote Originally Posted by 063B233E263C2B374E0 link=1249185297/35#35 date=1249609099
    Im assuming that stuff ordered during the rest of the month (when its not bean by time) will also have the courier option?
    Yes, when it goes live it will be always there, you will see how much each different option will cost for your given order weight. The freight calculation is way too complicated to explain here (15,000 postcode zones which tie to freight codes which dont include the fuel surcharge, GST or premium area costs...), but the good news is that BeanBay will handle that.

    Some areas of the country will be cheaper than others, eg: Darwin has a whopping surcharge on all air freight so express post will still be cheaper.

    Quote Originally Posted by 063B233E263C2B374E0 link=1249185297/35#35 date=1249609099
    Its so annoying to get home and have to wait until the next day to go to the PO to pick stuff up!
    I know! I had that myself yesterday when a registered post item arrived home and I (very curiously) had to wait till today to findout what it was.

    8-)

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    Re: CoffeeSnobs Freight.

    Quote Originally Posted by 604F4558210 link=1249185297/36#36 date=1249653001
    Yes, when it goes live it will be always there, you will see how much each different option will cost for your given order weight.The freight calculation is way too complicated to explain here (15,000 postcode zones which tie to freight codes which dont include the fuel surcharge, GST or premium area costs...), but the good news is that BeanBay will handle that.
    Haha. Im glad Im not coding that! Ive written a couple of online booking / application systems at work now. They always start out simple but always get really complicated by the time they do everything they need to! :-P So have fun!

    Quote Originally Posted by 604F4558210 link=1249185297/36#36 date=1249653001
    Keep in mind that the pickup point freight is already heavily subsidised (eg: we pay for half the Tassie freight) and no courier option will ever be that cheap, but larger volumes of beans should be cheaper than Express Post.
    I knew it was subsided, but didnt realise it was that much! Thankyou sponsors! :-)

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    Re: CoffeeSnobs Freight.

    Work deliveries are a challenge for me - I have two jobs with up to seven different workplaces which vary from day to day in an irregular manner. Or I could be at home! To receive this way Id need to know with total certainty which day it would be delivered, and whether am or pm ... from my experience with couriers this might be optimistic.

    Thats why it will be fantastic to have such a good choice of options - something to suit everyone. If I can still use PO box or pickup point Im happy.

    Good service indeed! Most other online suppliers Ive used seem to offer only one shipping method on a like it or lump it basis.

  40. #40
    CoffeeSnobs Owner Andy's Avatar
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    Re: CoffeeSnobs Freight.

    [movedhere] BeanBay Banter [move by] Andy Freeman.



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