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Thread: Pickup Point - Discussion

  1. #1
    CoffeeSnobs Owner Andy's Avatar
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    Pickup Point - Discussion

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Split this off from the other thread so we can discuss it.

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    Re: Pickup Point - Discussion

    In my excitement I thought Id give Veneziano a bell to see if the order had arrived yet... and the bloke I got through to had absolutely no idea what I was talking about.

    So, for the record.. who should one ask to speak to there? Is there a secret passphrase ("I do not like burnt beans and steam")? Is there a secret handshake when I walk in?

    Cheers!

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    Senior Member flynnaus's Avatar
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 797379637A627F790A0 link=1284058952/53#53 date=1284945040
    So, for the record.. who should one ask to speak to there?
    Send an email to Andy (andy@coffeesnobs etc) and he can let you know about that.

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    A_M
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 4C465344444B5F592A0 link=1284058952/54#54 date=1284957268
    Quote Originally Posted by 797379637A627F790A0 link=1284058952/53#53 date=1284945040
    So, for the record.. who should one ask to speak to there?
    Send an email to Andy (andy@coffeesnobs etc) and he can let you know about that.
    Yes... As above.

    They have had a number of staff changes and many that were on teh ball have moved on for many reasons... KK and I sorted a whole mess out a few months ago and when I returned the boxes and teh sheet with teh details. The person smiled and pushed them into a corner in teh warehouse.

    On a return visit a few weeks later teh person was no longer working there and a English / Scottish lass was doing her best and seemed to have a system in place of sorts. Not sure if she is still around.... Or what happened to the stuff I had sorted and left there!!!!

    I was thinking of putting my hand up as a pick-up point - But many here seem to take weeks and come in dribs and drabs.. Not so easy to manage with that being the manner of pick-ups...

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    Re: Pickup Point - Discussion

    Sounds like a great way to have a semi-regular social snobs event AM.... good suggestion ;)

    Im sure that you could make a couple of broad guidelines for picking up the beans that should ensure its not too onerous.

    Cheers

    Alex

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    A_M
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 113C3528043F3D500 link=1284058952/56#56 date=1284977936
    Im sure that you could make a couple of broad guidelines for picking up the beans that should ensure its not too onerous.
    There are enough sponsors etc in Brisbane metro area that should allow it to be managed without too much additional effort... And it also offers them to have the opportunity to have a slight blip in their trade on pick-up days etc.. As to CS members wanting a coffee or two at pickup time...

    I would be way too much like the following clip and strike [s]3[/s] 2 would be all to common *;) * As my conditions would be a bit stricter and I am also not as good looking.

    Thus too much return traffic for Andy.... And that would not suit any one.

    http://www.youtube.com/watch?v=M2lfZg-apSA



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    Mal Dimal's Avatar
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 303A302A332B3630430 link=1284058952/53#53 date=1284945040
    In my excitement I thought Id give Veneziano a bell to see if the order had arrived yet... and the bloke I got through to had absolutely no idea what I was talking about.

    So, for the record.. who should one ask to speak to there? Is there a secret passphrase ("I do not like burnt beans and steam")? Is there a secret handshake when I walk in?

    Cheers!
    I dont know how many times Andy has said this, but DONT keep asking "Are we there yet?" with respect to the arrival of beans at the various Pick-up Points. When the beans have arrived, a post from the various generous people and businesses will appear here stating that fact.

    Alternatively, a fellow CSer visiting a Pick-up Point will probably post in here that the beans have arrived - In the case of a business premises, this does not necessarily mean they are ready for collection though, as it may not be convenient for the business.

    Continuous "Are we there yet?" posts will only serve to put people off side so just be patient and keep monitoring this thread for collection information in your area.....

    Thanks,
    Mal.

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    Re: Pickup Point - Discussion

    Quote Originally Posted by 0D20242825490 link=1284058952/58#58 date=1284989340
    Quote Originally Posted by 303A302A332B3630430 link=1284058952/53#53 date=1284945040
    In my excitement I thought Id give Veneziano a bell to see if the order had arrived yet... and the bloke I got through to had absolutely no idea what I was talking about.

    So, for the record.. who should one ask to speak to there? Is there a secret passphrase ("I do not like burnt beans and steam")? Is there a secret handshake when I walk in?

    Cheers!
    I dont know how many times Andy has said this, but DONT keep asking "Are we there yet?" with respect to the arrival of beans at the various Pick-up Points. When the beans have arrived, a post from the various generous people and businesses will appear here stating that fact.

    Alternatively, a fellow CSer visiting a Pick-up Point will probably post in here that the beans have arrived - In the case of a business premises, this does not necessarily mean they are ready for collection though, as it may not be convenient for the business.

    Continuous "Are we there yet?" posts will only serve to put people off side so just be patient and keep monitoring this thread for collection information in your area.....

    Thanks,
    Mal.

    Perhaps someone should be designated as the person to herald the arrival of the beans at places like Veneziano(Brisbane) where there isnt a resident CSer.

    I have been accused of harassing the pick-up point before and have not responded due to the over-the-top and assuming first "warning". My method for checking if the beans had arrived was to go to their door, buy a coffee and chat to the barista. I dont think this would be a problem as I am not taking any time of their day and they are making profit of my eagerness to receive my beans.

    I think seasoned long time CSers need to keep in mind that you are often talking to young members having their first interactions on the forum. Repeat questions plague forums, but they are the reason that forums grow. You ask a relatively simple question before you expand your horizons onto more complicated questions, processes.... and equipment ::).

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    JJJ
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 7D7F767A2121170 link=1284058952/61#61 date=1285069555
    I have been accused of harassing the pick-up point before and have not responded due to the over-the-top and assuming first "warning".
    I understand where youre coming and i know sysiphus meant no harm but the bottom line is that if, like me, one wants their beans quickly they should pay the postage.

    If one wants to save the money and use the pickup points generously provided by Andy and those who facilitate it at the other end, then they need to understand the turnaround time and have some patience.

    Apologies if that sounds overly harsh but Andy makes the delivery options crystal clear each month so were all going in with our eyes open, noob or not.

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    A_M
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 787878320 link=1284058952/64#64 date=1285140234
    Quote Originally Posted by 7D7F767A2121170 link=1284058952/61#61 date=1285069555
    I have been accused of harassing the pick-up point before and have not responded due to the over-the-top and assuming first "warning".
    I understand where youre coming and i know sysiphus meant no harm but the bottom line is that if, like me, one wants their beans quickly they should pay the postage.

    If one wants to save the money and use the pickup points generously provided by Andy and those who facilitate it at the other end, then they need to understand the turnaround time and have some patience.

    Apologies if that sounds overly harsh but Andy makes the delivery options crystal clear each month so were all going in with our eyes open, noob or not.
    If the Sponsor / Pick-up place does not Ack as to the beans being on site... *(if most other states have stated BEANS on site - One has to assume OLD can not be that far off)

    Then it falls to SOMEONE, that at some point in time one has to ask *::)

    In addition, if the said person who is approached *- Then aspires to look like a stunned mullet - Then where does that leave one ?

    To ask further or to wait until an old timer turns up and chats to some one out back to get the real story OR another staff member who knows what is going on, steps up puts things right. *

    Does one leave and return another day with fingers crossed or what *?

    I feel for the Vs and their staff, but understand that when some one turns up for their beans... A mullet look does not inspire conference.

    Yes I can buy at other times and have a direct delivery, Yes I can buy from others (and do), BUT I also enjoy the thrill of the chase at BeanBay time for that special bean *;D *

    I would also expect that I should not have to keep making repeated trips, 2 or 3 weeks post BeanBay *to find when or if it has arrived...

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    Re: Pickup Point - Discussion

    The people who are saying the beans have arrived are equally at fault as the people who are saying that they havent arrived, just their "harassment" has had a successful result.

    Every time I go to ask about my beans I spend money, if this is something the pick up point doesnt want then they need to have a good look at their business strategy!

    Also if I were chasing a "cheaper postage option" I would choose to have the beans delivered to my door. I have spent in excess of $60 for two beanbay orders, with the third only costing three macchiatos.

    In summary:

    Quote Originally Posted by 727079752E2E180 link=1284058952/61#61 date=1285069555
    Perhaps someone should be designated as the person to herald the arrival of the beans at places like Veneziano(Brisbane) where there isnt a resident CSer.

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    Re: Pickup Point - Discussion

    jham66, Id be pretty surprised if there isnt a resident CSer at Veneziano, I think they even have two company logins that they could use.

    But I agree, if theyre getting a coffee sale or two per enquiry it cant be too heartbreaking to have snobs in asking about beans.

    Cheers

    Alex

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    CoffeeSnobs Owner Andy's Avatar
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    Re: Pickup Point - Discussion

    (Phew... tried to split from the original thread and it turned pear-shape. I think its fixed now.)

    Ok, where were we?
    Pickup points.

    Please dont snipe at each other. The problems with pickup points is that it was never an exact science, I dont know when it suits pickup points to get their beans and have just used best guess to try and make this work.

    The idea behind pickup points was that freighting beans around is expensive ($3+/kg for express post) and this would allow CSrs to get beans moved around at a much lower price.

    It was also originally a social event, a chance to meet-up with fellow CSrs and share tips and tricks.

    It seems that most pickup points are now just a way of getting cheap freight and the social aspect is all but gone. Which is the real problem here I think. If CSrs all turned up to a pick up point on the scheduled arrival day then nearly all the problems we have seen in the last few months would not have happened.

    Dribs and drabs turning-up at someone elses workplace creates more work for them then everyone fronting at one time and sorting the beans between themselves.

    Melbourne works well. Anyone who doesnt appear at the scheduled time/date have to pay to frieght their beans direct.

    Perth works really well as it has retained the social get together aspect and is on a single day, at a specific time.

    Hobart works well as Simon is a gun!

    Sydney(s) all work pretty well as Dennis and Chris post when the beans are available for pickup and sometimes have the "social thing" happening too. Pedro is pretty easy going but a little out of the way so the volume shipped there is low.

    Adelaide seems to work ok, but Mark doesnt get to post very often leaving a random CSr to find the beans are there and post it up here.

    Queensland is not working very well at all. Lost items (most months), staff not knowing about the beans, and a large volume of beans arriving in a busy business for lots of individual pickups.

    Currently we send beans everywhere at $1/kg and I pay the difference (which is a lot!). Obviously Tassie and Perth have the biggest subsidies but all pickup points enjoy freight for less than it actually costs me to freight it.

    One of the changes over the last year or so is that we have managed to haggle pretty good bulk freight prices so for most of Australia you can ship large orders direct to your door using Star Track Express or Australia Post e-parcel for a little more than the pickup point price.

    This means that most people are just getting beans sent direct now and the volume at the pickup points is lower than it was. In fact for some pickup points in the last few months we have sent express post direct to the CSrs as the volume wasnt there to justify the bulk freight.

    Add to that the huge time sponge (and bum ache) it is for me to chase late payers every month, the expense of replacing and (re)freighting missing beans and the cost of subsidising freight and you can see that Im seriously thinking about just dropping the pickup points all together.

    Maybe going forward it makes more sense that CSrs can get together with another local and place an order together to keep the frieght cost down?

    I really dont know the answers at the moment but I do know that "user pays" would be fair to everyone and far less burden on me.


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    Re: Pickup Point - Discussion

    I think itd be a shame to lose the pickup points, particularly at the places where they are working well (which, unfortunately, doesnt seem to include mine). If nothing else, it gives me an excuse to head in to West End for coffee and lunch outside of my normal haunts.

    I dont know if it would aid much but would you consider pushing the delivery dates out by a week? I would think it might release some of the pressure to chase late payers with the current urgency and most of us would have enough of a bean buffer that we could survive that extra week. Its a little self serving, because Ive been one of the late payers, mostly because a mix of not understanding the urgency required and being a general scatterbrain.

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    A_M
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    Re: Pickup Point - Discussion

    I buy and pay at the same time. Regardless of the beans; no funds in paypal = no buy beans.

    I have not spoken to my wife - As it would be an impost on us/her.


    BUT If push comes to shove and we need a pick-up point or else in Qld...

    Quote Originally Posted by 183D2A3926395C0 link=1284058953/13#13 date=1285192321
    I think itd be a shame to lose the pickup points, particularly at the places where they are working well

    LAST DITCHED OPTION.

    If need be I can collect from teh Airport; post a notice and set a pick up date...

    The problem is - Those that might be late / scatter brained / could not make it for some reason etc Have the option of following up and collecting at another time.

    A way to manage non collected items and ongoing late arrivals would need to be sorted out and communicated. Otherwise some buyers may be not so impressed with me :o

    I would expect THIS TO BE THE EXCEPTION rather than the rule and trust me, the Bean Nazi is worse when the wife has a lump of wood in her hand.

    NOTE: There may well be other CSs and or Sponsors who would like to opportunity and Veneziano Caffe in Qld may have their own thoughts / options that need to be considered.

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    Re: Pickup Point - Discussion

    Good post from Andy.

    The Queenslanders need to think about this...

    If its not working at Veneziano, someone (an individual) may have to stump up and become a pick up point.

    We did when the northern Sydney one fell over. Dont complain or tell Veneziano how to do it.....

    They are a business.

    This sort of thing is much easier for an individual to run.

    Chris

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    Re: Pickup Point - Discussion

    This is a little off topic, but i just wanted to ask about the pickup point that cksyd has, as i live in parramatta and i believe chris lives not too far from me...

    Ive had a couple of brown bean orders, and both times was too impatient to wait for the pick up delivery, so had them sent to my place.
    also, i couldnt really find any information about where/when to pick up... so a few questions...
    do i have to pick up at a certain date/time?
    if there is a designated time or day and i cant make it, do you mind if i arrange an alternative time?
    are there any meet ups in the parramatta area? or is anyone else interested in meeting up if there isnt anything already? id like to get to know some other coffee snobs...

    sorry for the slightly off topic comment, but seemed a good place to ask these things...

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    Re: Pickup Point - Discussion

    PMd all the answers with the initial text.

    Mods, kill the post if you feel inclined.

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    Re: Pickup Point - Discussion

    Id just like to say to Andy a HUGE thank u!! Without all ur hard work we wouldnt have green beans, Behmors and this site. I can only imagine how huge admin wise this is for him and Im sure his pay check probably doesnt reflect it!! We have a real privilege to be able to drink some of the finest greens around sourced from all over the world... If we need to wait an extra week... So be it... Justbuy an extra kg to get u through!! ;D
    As a Brissy boy we just need to be patient and maybe look @ other options eg AMs place. Where theres a will theres a way!! ;) lets just no burden AM and his wife for the sake of $2 ;) ;D

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    Senior Member GrahamK's Avatar
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    Re: Pickup Point - Discussion

    Im willing to assist with distribution in Brisbane if needed. I stay in the Redlands (Ormiston) however, so not sure how convenient that will be for some people. But maybe I can help lighten the load on AM or anyone else who is also able to assist. I am also willing to pick-up from AM or wherever is required. I work mostly from home, so I am usually around. (Although will be overseas for 2 weeks at the end of this October beginning November).

    because Ive always had my deliveries via e-parcel up to now, Im not exactly sure how the delivery/pickup logistics work, what quantities are involved, and how much effort is involved, so maybe someone can give me a heads-up on that aspect.

    Graham

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    Senior Member Koffee_Kosmo's Avatar
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    Re: Pickup Point - Discussion

    Sponsor - Gilkatho used to do the BeanBay pick up before Venaziano

    The reason it changed was that Gilkatho was renovating the shop and needed a temporary fix for bean bay pick up
    Otherwise it would have been kaos

    At that time Veneziano Bris was just opening for trade and took over the Green Bean Pick Up

    KK

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    Re: Pickup Point - Discussion

    I have already put forward my opinion, but I cant help but speak again.... *sorry everyone.......

    I would be really disappointed if Veneziano wasnt the Brisbane pick up point.

    I reeeaaaalllly love the coffee there!

    It is in no way close to my place, I live in Ipswich (but work in Taringa), it is a long drive to swing by on the way home..... and I have limited opportunities to get there to pick up my beans (the reason I often call in a few days early or a week late).... but....

    I like that the idea that it is meant to be a social event with other CS members and, since that hasnt really been happening, I am equally happy that I get to chat with the Veneziano staff. I havent met a bad one yet!

    Id also like to add that I have no complaint of how the Beanbay is working and think that Andy does a spectacular job. I dont think it could be improved upon from the sender end.

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    A_M
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    Re: Pickup Point - Discussion

    Once again I am also going to put my vote behind any sponsor that offers or continues to provide a pick-up point.

    Due to a number of ongoing personal matters and comments made directly to me on this matter -

    I find I am no longer in a position to offer my assistance in providing a private pick-up point..... And re tract my previous offer.

    AM

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    Senior Member sidewayss's Avatar
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    Re: Pickup Point - Discussion

    Just want to say thanks to Caffeinefreak for hosting the Beanbay pick-up. Loved your espresso. Was a enjoyable afternoon, meeting the other CSers and learning a few things along the way.
    It was my first encounter with a coretto, and i must say your set up and the result of your demo was fantastic.
    Now, where can i find a second hand bread machine.....

    Gary ;)

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    Senior Member tasadam's Avatar
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    Re: Pickup Point - Discussion

    A question about pickup points - I see it is not possible to select pickup points for coffee that is purchased through the month.
    Would it be possible to purchase green beans through the month, and pay for it, but have the shipping option of "next Beanbay" if you are happy to wait up to a month? Because of the cost of alternate freight options to Tassie, I would certainly be prepared to wait for cheaper freight (pickup point), just that Im not always around at beanbay time.
    Thoughts?

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    Re: Pickup Point - Discussion

    Andy,
    Id be happy to go direct delivery only. Would it be possible to change minimum order quantities to either 3 or 2kgs. This would enable full use of the 3kg satchel.

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    Re: Pickup Point - Discussion

    I hear what youre saying happi, but 2 x 2.5 KG is a 5 KG satchel... pfffft, thats what I say to 3 kg :)

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    CoffeeSnobs Owner Andy's Avatar
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    Re: Pickup Point - Discussion

    Quote Originally Posted by 20293838212029383821480 link=1284058953/25#25 date=1289124647
    Would it be possible to change minimum order quantities to either 3 or 2kgs.
    Well...

    Quote Originally Posted by 02213C3B3D23292A243D2D480 link=1284058953/26#26 date=1289131271
    2 x 2.5 KG is a 5 KG satchel
    ...is the reason that we pack in 2.5kg lots.

    5kg satchels work out cheaper per kilo that 3kg satchels so you would be better off shipping with those.

    The more you freight the cheaper the per kilo freight is.
    You are far better off using the road freight options (Star Track and e-Parcel) for orders above 5kg as the per kilo price nearly halves over the satchel pricing.

    If you can find a local CSr to share the freight and order your beans together you both save more again.

    We charge under actual freight cost so any weirdness in the pricing structure is a feature of the freight companies, not ours.


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    Re: Pickup Point - Discussion

    Quote Originally Posted by 7A594443455B51525C4555300 link=1284058953/26#26 date=1289131271
    I hear what youre saying happi, but 2 x 2.5 KG is a 5 KG satchel... pfffft, thats what I say to 3 kg :)
    Righto then, didnt realise there was a 5kg option. That solves 2 problems:
    • Cheaper postage
    • Ready made excuse for "darling" for ordering more coffee

    :)

  30. #30
    CoffeeSnobs Owner Andy's Avatar
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    Re: Pickup Point - Discussion

    [movedhere] BeanBay Banter [move by] Andy Freeman.



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