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Thread: Sunbeam EM6910 Suddenly Gone Weird With Milk

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    Sunbeam EM6910 Suddenly Gone Weird With Milk

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Gday guys

    On the weekend I gave my machine its weekly clean out and noticed that some milk had caked around the end of the steam wand. I wipe it down each time I use but obviously had missed the milk around the end and I needed to chip it off with a screwdriver. (Its the hex end on the wand) I also gave the innards a clean with the little cleaning device.

    Since then I have not been able to texture milk properly at all and havent a clue what I did wrong.

    I used to get great results but now its the dishwashing bubbles and no microfoam at all.

    I cant seem to get the steam wand in the sweet spot and as I try it hisses and howls, the milk gets hot and bubbly and before you know it I have another crap coffee!

    I am wondering if I replaced the head of the steam wand if that would help?

    From reading the forums it seems others have hit similar problems but havent seen a guaranteed fix yet.

    Any tips Id love to hear...


  2. #2
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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Quote Originally Posted by 4C45494B240 link=1297039393/0#0 date=1297039393
    Gday guys

    On the weekend I gave my machine its weekly clean out and noticed that some milk had caked around the end of the steam wand. I wipe it down each time I use but obviously had missed the milk around the end and I needed to chip it off with a screwdriver. (Its the hex end on the wand) I also gave the innards a clean with the little cleaning device.

    Since then I have not been able to texture milk properly at all and havent a clue what I did wrong.

    I used to get great results but now its the dishwashing bubbles and no microfoam at all.

    I cant seem to get the steam wand in the sweet spot and as I try it hisses and howls, the milk gets hot and bubbly and before you know it I have another crap coffee!

    I am wondering if I replaced the head of the steam wand if that would help?

    From reading the forums it seems others have hit similar problems but havent seen a guaranteed fix yet.

    Any tips Id love to hear...
    Remove it and clean out from the INSIDE with a small but firm poker..

    Then soak in a cleaning solution and look with a good light..

    Bet that when you poked from the tip.. Ya just moved stuff up and into the void ;D

    Have seen hard scale and crap get caught as well as dried brown sticky stuff ;D

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Awesome, this saves me having to start a new thread. Have just a full descale - group and steam and while the steam side is good, I cant stretch my milk to save myself. It screams like a pig sometimes or gives me the same bubbles as hamo. So I guess its off with the wand. You da man AM, as always. :D

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Ok, getting crapped off now. Ive removed the wand completely from the machine and soaked it in cafetto. Put it back on and no difference. Ive tried most combinations of temp and wetness settings, 2 brands of milk that are normally fine. My technique has not changed and after making ten flat whites a day for the last year and a half on this 6910 I refuse to believe that its operator error. What is going on ???? Im currently + 10 on the temp and default on the wet. The steam output is great - so whats the deal. The milk wont incorperate the air. The foam just sits on top of the milk and when poured into the shot it just sits on top - rubbish result, 1 step up from trash I got on the barge to moreton island on sunday. >:(

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Thanks AM - I have given it a pretty good clean.

    I ordered a new nozzle yesterday to see if that makes a difference - will update when i know

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    So, can anyone explain the science behind this. Why is it happening ? Is steam just steam or is there a difference between wet / dry, hot / cold , hot /wet. hot/ dry etc.... if so why ? Why does my rubbish microfoam not incorperate with the milk ? Is there a problem with the milk ? if so what could it be ? I need an explanation, going out of my mind and burning through the beans and milk. :(

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Quote Originally Posted by 44455252494C4558200 link=1297039393/5#5 date=1297240365
    Why does my rubbish microfoam not incorperate with the milk ?
    It could also be the jug youre using.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Ok - got a new nozzle today - the latest version without the hex head.

    (I am using a small jug and have always had success with it. )

    The last two attempts have been much better than the last few days. It still doesnt feel like it has settled into an easy automatic action like it was, but todays milk was definitely much better.

    So Derrilex, my suggestion would be to try the nozzle.

    I have no fricken idea why...


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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Nah mate, Im not going to do anything. I make around 60 a week on this 6910 at the moment with perfection every single time ( milk wise anyway). So I know the machine can do it, I know it aint the jug and its definitley not me so whats the deal. Maybe I just wait for it to scale up in the steam side again - seemed to like it scaley. Even with crap steam ( compared to now) I could still get great milk happening. :o

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    good luck!

    i make a stack myself and after playing with the variables this is the only one i have tried that has made any difference.

    I couldnt wait long enough for it to scale up :)

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    MY MILK IS BACK Wooooooooooooooooohoooooooooooo. ( yes Im shouting but this is worth shouting about ). Hamo, try threatening the 6910 with a good flogging and a night in the back yard - alone, without his best mate the toaster. Worked for me ;D Seriously though, I dont know why or how, but its come good all of a sudden - maybe it sensed my frustration and stopped playing games with me - the bastard. This machine, if nothing else, makes life interesting.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Id rather spoil your cheer now with a warning than have you fall harder later.

    All computers smell fear.
    You need to be assertive with them or else they take advantage of you.
    In my experience this 6910s computer brain is just setting you up for a big fall.


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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Ah thats ok TG, Ive made over $ 10 000 worth of coffee on this machine so it owes me nothing. If it wants to misbehave I shall take to it with my substantial tool kit and create a frankenstein. Its alive ! ;D

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    hmmm... interesting...

    my new steam tip has moderately improved things...

    might just have to wait...

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Mine is still going well and getting better with each shot. Im at a loss to explain why. I went back to the default settings but I dont think that has anything to do with it as I tried it all before. I have noticed that the steam thats comes out of the tip was dancing around a bit, like it was swirling from one side of the hole to the other instead of just coming out straight - if that makes sense. Sort of like a how a gun barrel has riffeling (sp) to spin the bullet, but spinning the steam instead. Now however, the steam just comes out and the milk is good. Maybe I had a restriction of scale in the tip that was upsetting the path of the steam rather than the quantity or quality of the steam ?? Dunno.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Would anyone be interested in a conspiracy theory I have that due to the milk price wars our milk is getting watered down recently? *I am noticing the same thing in the past week or so and Ive not changed or cleaned anything. *Just noticed one day that I could only get bubbly sh!t milk that actually fizzes in the worst instances. *Im doing nothing different.
    I am going to buy some A2 milk (which I figured would be immune to tampering) and run some tests.

    Im also running the 6910.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Could be, I paid $3.80 for my last two litre bottle, it worked well this morning, real nice microfoam. (in melbourne by the way Pura blue top milk)

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Quote Originally Posted by 7163697D756473100 link=1297039393/15#15 date=1297914825
    Would anyone be interested in a conspiracy theory I have that due to the milk price wars our milk is getting watered down recently?
    Watered down - I doubt, but I think you might on to something. Price cant keep going down without the quality dropping somewhere. Im sure the manufacturing side of it hasnt changed, so maybe the farmers are getting screwed, and cant afford as much high quality feed?

    It could also have something to do with the floods too, as much of the dairy cattle would be on supplemented feed while the ground was completely sodden. It never ceases to amaze me how people demand consistency in cows milk, yet lactating mothers are told to avoid tiny quantities of certain foods to prevent things being passed to the baby. Reality check would say that milk should vary a fair bit from batch to batch.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Yep, I grabbed some A2 last night ($4.99 for 2 litres!!!!) and this morning - beautiful milk.
    Ive used it before when its been on special and stuff and it always comes up great (always a bit better than cheaper milk) so its not a perfect test. Ill switch back to cheaper stuff tomorrow to make sure.
    Ive found since getting my 6910 that there is seasonal changes in milk meaning its sometimes perfect and sometimes not. It could be me but I try and keep my technique pretty consistent. I think the last couple of weeks has been about as bad as Ive ever seen it though. Really annoying bubbly results.
    So I agree, watered down would seem unlikely but you never know and its fun to stir up conspiracy theories ;-) . I would be more likely to think the "evil" supermarkets would be to blame then the farmers of course. ;-)
    Lets just hope no one decides it would be a good idea to save money by pumping melamine into it like they were in the baby formula in China for a bit there!

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Hows the milk going hamo. That flash steam tip doing the business for you ?

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Hi
    I ended up giving up and bought another 6910 off ebay...

    Still not sure what happened, but I couldnt be bothered with the hassle

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Quote Originally Posted by 5B4943575F4E593A0 link=1297039393/18#18 date=1297989341
    Yep, *I grabbed some A2 last night ($4.99 for 2 litres!!!!) and this morning - beautiful milk.
    Im going to try this one out. Ive just bought an EM6910 and have been getting rubbish milk from it. Admittedly my old machine was also kinda rubbish so it is probably a case of just learning how to do it properly. So far the coffee is looking and tasting pretty good. If I could get the milk right Id be all set for when I have friends over and they want a cappuccino.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    I find with my EM6910 the key is to have the tip of the wand just on/under the surface of the milk and then gradually stretch the milk up as it starts to texturize. There is a magic hissing sound you will get used to hearing in time. Basically when the tip is in the right spot the milk will start to rise up, listen for the sound and youre away.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Quote Originally Posted by 79786F6F747178651D0 link=1297039393/5#5 date=1297240365
    So, can anyone explain the science behind this. Why is it happening ? Is steam just steam or is there a difference between wet / dry, hot / cold , hot /wet. hot/ dry etc.... if so why ? Why does my rubbish microfoam not incorperate with the milk ? Is there a problem with the milk ? if so what could it be ? I need an explanation, going out of my mind and burning through the beans and milk. :(
    I am no eggspert on the matter of Microfoam and have been having trouble getting good foam myself lately so made my regular trip down to the coffee barun in Nth Adelaide for my supply of fresh roasted beans. I always pick the baristas brains there when trying to perfect my brew. The lastest from my favourite ristretto making barista is that I need to try to pump up the pressure as much as possible and get the steam as dry as possible to get the most out of the 6910 currently the experts think my steam may be too wet... There are some good articles here on Coffeesnobs regarding milk frothing and another good effort on coffeegeek.com as well read up as much as you can and ask your local barista in my experience if they are passionate about what they do then they will certainly want to help you out. Also check the milk you are usingit was suggested here in adelaide to try using something like paris creek milk or something similar that hasnt been completely nuked by the milk company as those milks from barista experience froth better ie the cream helps silk the milk and it microfoams better??

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Maybe I just wait for it to scale up in the steam side again - seemed to like it scaley. Even with crap steam ( compared to now) I could still get great milk happening.
    I tend to find the same thing. Yesterday I descaled the machine with Cafetto Espresso cleaner. It says to run it through the steam wand, so I did. I know the Sunbeam manual says not to with the Sunbeam solution, so I hope I havent destroyed anything.

    This is how my steam comes out now http://www.youtube.com/watch?v=fS-fm7TEEu4
    Its awful. Its on default settings. Cant wait for the scale to build back up.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    It looks like a Sunbeam Gerni. Who would have thought that a clean out would do that!!

    G.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    You probably have scale clogging the hole of the nozzle. I would suggest removing the nozzle from the steam wand and running the steam for a few seconds. And clean the inside of the nozzle.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    You probably have scale clogging the hole of the nozzle. I would suggest removing the nozzle from the steam wand and running the steam for a few seconds. And clean the inside of the nozzle.
    Not true. To test this theory I purchased a brand new nozzle for a whopping $22, but its still pretty awful. Squeals real bad. I have to agree with derrilex that it cant be a technique thing, as I have been making 2-3 coffees a day on this machine for the past 3 years. My housemates also are having the same problems. I seem to get the issue every time I clean it, but this time its particularly bad.

    Any other thoughts?

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Quote Originally Posted by 0C121513040D000F610 link=1297039393/24#24 date=1310952756
    Yesterday I descaled the machine with Cafetto Espresso cleaner

    Im assuing that you used the descaling product, as opposed to the backflush powder?
    I know it sounds stupid, but you can never assume...

    I personally use Bombora Triple Action Cleaner and it works a treat!

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Have you tried changing the steam settings? Its worth a try if you havent.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Have tried the following combinations

    0 wetness / 0 temp
    0 wetness / -1 temp
    - 2 wetness / 0 temp

    I dont want to increase the temp because then Ill have less time to texture my milk. I dont think making it wetter will help, will it?

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    I used to always run mine on the driest setting. Then the steam pump died and was repaired. After a clean I found it worked best on the hottest and wettest settings (quite different to previously), so I would suggest trying all settings.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Im assuing that you used the descaling product, as opposed to the backflush powder?
    I know it sounds stupid, but you can never assume...

    Good point, I am using the Cafetto Restore descaler -
    http://www.cafetto.com/descalers/23-restore.html

    I think the steam wand is starting to get better again, I may try the hottest/wettest setting tomorrow morning and see how it goes.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    I found it worked best on the hottest and wettest settings
    Thanks for the tip, this seems to work quite well for me now. Although it could also be that it has been over a week since the clean. I should try clean the steam wand again but I dont want to risk it if it means another week of bad milk. It wasnt just bad by the way, it was horrible.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    No worries - hope it stays good for you! Im getting toward the time I should descale the steam side again but am a bit worried it all might go to s*%t again. Having read your post above, Im even more concerned. Life is never boring with the 6910 huh?? Still, when its working, it makes a good coffee.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Well I descaled my machine but avoided putting the descaled through the steam wand this time. It was working very nicely, but then my housemate decided to prick the little hole with the pricking tool and now its all f***ed up again. I am so mad! I dont want to wait 10-15 days for proper milk!

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Im also not getting very consistent steam from my 2 week old EM6910 either. Even my old Ristretto EM2300 took forever....but that thing gave me melted marshmallow like texture over 90% of the time.

    Ive used an old red top EM6910 on several occasions (my relative owns one) and the foam was beautiful, so like the others mentioned I know this machine is capable.

    I dont know if its my technique, the milk, or something sinister but Im getting really pist off >:( It feels like when you forget how to ride a bike after 20 years.

  38. #38
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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    IDK166 - If its anything like my old EM6910, you may notice some improvements if you play around with the settings.

    I found it worked best with WETTEST & HOTTEST steam setting. Doing this changes the pump rate - which allows you to have consistent steam pressure.

    You may as well bump up the brew temp too as the water doesnt come out at 92 degrees as stated in the manual. Its more like 80.


    edit: I just read the rest of the replies in this thread - seems like everyone is suggesting this.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Seems to have done the trick, thanks :)

    Milk success!

    I also reprogrammed the brew temp as advised, but unless my grind wasnt optimal - the shot this morning seemed to lose some flavour. Might reset it back one notch.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    I replaced my tip with a new one from Sunbeam (the one that came with it had the paint peeling off it :( ) and like the other posters said it made it worse...it seems this machine likes to have a worn in steam tip. Doesnt make sense really.

    Also, as soon as I started using the machine I switched it to hottest and wettest and wasnt happy with the texturing...as soon as I reset it to defaults it was perfect. So really, I think you need to try all the setting combinations and find out what works best for your own machine...it sounds like a little more focus on quality control at the Sunbeam factory wouldnt go astray...

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Milks gone bad on my EM6910 again....I removed the wand tip and soaked it, then screwed it back into place and its never been the same since :(

    I havent borked anything by doing this have I?? And the wife threw out the little picking tool as well. Going to soak the nozzle in hot water and mild to medium cleaning solution to see if that helps.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Ha and guess what, its behaving itself again. I swear this wand is possessed... Very particular about the angle into the jug.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    After wiping the steam nozzle when cleaning purge the nozzle by giving it a blast of steam for a couple of seconds, this will stop any milk from hardening around the tip and clean out the inside of the nozzle

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Hi All,

    My name is Joe and Ive stumbled across your forum while trying to fix a problem. The authors of this thread describe it exactly!

    Ive read through all the posts on 6910 milk texturing problems and there still doesnt seem to be a conclusive answer.

    Mine is the same scenario - perfect milk 2 yrs, poked cleaning pin = terrible milk - removed/cleaned nozzle from inside, cleaned machine, adjusted steam wetness settings, etc - still terrible milk. Noise has changed (howls and screams), steam seems if anything more powerful (but less controlled/consistent), milk heats up more quickly and splashes out of jug, and comes out rubbish.

    My brother has done barista training and uses an Italian machine - I had him over to check it isnt user error and he could only produce bubbly milk too. Ive purchased different milk brands (incl. A2) with the same result.

    Solutions suggested so far are incorrect technique, wrong jug, dirty nozzle (clean from inside), wrong milk, wrong temp/wetness, etc. Ive eliminated all these with no improvement and am now at a loss!

    It seems to me that there isnt a home-fix answer to this problem, so can anyone recommend who in Brisbane can fix my milk? I dont think sunbeam can help as Ive taken it there and they run the steam and confirm that its working fine (without knowing how to texture milk). Ive had QCM (Queensland Coffee Machines) recommended. Has anyone had experience with a repairer who understands and can fix the EM6910 milk texturing issue?

    Thanks,

    Joe

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Hey Joe,

    You have my sympathy - I know how frustrating it can be! I dont know who could fix it, but the only thing that fixed mine when I had the same problem was to use "Clean Machine" Triple Action Coffee Machine Descaler as described on the label through the steam wand. I did it outside on advice from other members here. Good luck.

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Hi Pete,

    Thanks for that tip, much appreciated.

    Ive actually already done the same thing with exactly the same product through the steam wand, but forgot to mention it on the list of fix attempts!* Still no improvement though.* Glad to hear it sorted your machine out.

    Cheers,

    Joe

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Arr bugger! Once again you have my sympathy. Sell it for scrap and buy a Breville double boiler ;)

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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Thanks Pete. If I cant get this sorted I will certainly need to get a new machine.

  49. #49
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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Pump can make a difference, too.* Mine was recently changed and it look quite a while to find new settings/techniques - totally different to the original pump.
    Also, I have always thought that the hole in the steam tip is just a hair too wide.* Seems that you get the best textured milk when the hole is a little bit clogged.* Perhaps we need something like the Breville Dual Boiler steam tip - two teensy holes?* Anyone game to see if the Breville tip fits the 6910???* *Cheers, CJ

  50. #50
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    Re: Sunbeam EM6910 Suddenly Gone Weird With Milk

    Just chiming in to say Ive also started to experience this problem with my EM6910.

    Similar to the above, Ive had the machine for just over 2 years and produced consistently great coffee with almost no problems other than a slight lull in pressure over the last 6 months (easily fixed with a finer grind). After recently using the supplied cleaning pin the issue has started to emerge and reached a head today after I flat out burnt the milk in an attempt to texture some microfoam, an embarrassing admission for a former barista.

    I performed a full clean and descale about a week ago so can safely say that that is not the issue but have yet to remove the nozzle and clean from the inside.

    Im also located in Brisbane (bad batch perhaps?) and my machine is still under warranty. If anyone has any further luck, I/we would greatly appreciate it!



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