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Thread: Service centres and lack of understanding - Cars...

  1. #1
    A_M
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    Service centres and lack of understanding - Cars...

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    My sons friend who is very close and is a girl, but not a girlfriend *:-? ::)

    Has a 2005 Hundai Accent and the breaks pads need to be changed... *Now she is very sweet and has been supporting my some through some UPs and Downs...

    Being one with lots of experience with cars in general - life time of NO $$ so do it your self - I offered to change teh front break pads for her.

    We head off and get some pads... No problem...

    I go to undo the wheel nuts and the R/H side all appear to be very tight *OR *cross threaded *:o

    On asking, she advised that a well know Tyre Service center replaced the two front tyres about 8 months ago...

    Mwahaaaaaa * Bloody UN CALIBRATED Air socket drivers.... *Must be over tightened..

    So I persisted for a bit ---- *SNAP *Bolt ONE down and nut and part of shaft in hand... This is not good... * :-[ :o

    Tried the other 3 (4 to a wheel) *and they were all much the same... two did start to move but then tightened up ...

    We head of to three shops that do car parts but nothing in stock for any Hundai.... *That blows that... *I can not even bust the rest and replace... *So, we chat and as she has a receipt... She plans to return to the place of fitting...

    Move to the L/H tyre... *Bugger me *::) *>:( * two of the 4 are in the same state....

    Had she had had a flat at some stage she would have been in a right pickle.... *Tow would have been the only option....

    She is heading to the place in the morning and I have told her to be firm but pleasant and explain that break pad replacement had been planned (Uncle in Brisbane 4 the weekend) but could not happen due to *the wheel studs being stripped etc... *We are hoping they will do the studs at no cost (as they should) and that if she can .... *She is going to see if they will fit the pads as an offer of good will.... *At no cost.... *

    They will have to drop the calipers to do teh studs and as she has the pads... It is only a few extra mins to fit... *I reminded her that she should not get angry... But be pleasant, remind them that she is a full time student and that it was their work that has now put her in this position and that she does not have the $$$ to get teh pads changed...

    If they refuse... I will do... However it should have been done this weekend and she is now driving on 3 studs instead of 4 and no way to change a tyre, if she gets a flat in either of the front tyres...

    1: I wonder how many other people are driving on tyres that they can not change due to lack of skills or poor equipment setup...

    2: Are we in the wrong for trying to get teh pads (she has purchased) replaced at no charge ?

    ... *Will keep you updated .....

    No where is that double shot * ;)





  2. #2
    Senior Member GregWormald's Avatar
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    Re: Service centers and lack of understanding - Cars...

    Ill keep my fingers crossed for her.

    Greg

  3. #3
    Senior Member Koffee_Kosmo's Avatar
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    Re: Service centres and lack of understanding - Cars...

    I have a good news story
    I purchased from Bob Jane T marts 4 new mags and 4 new tyres over a year ago
    Only last week my wife got a puncher from a large nail but drove a short distance to safely pull up and park the car
    The tyre was beyond repair
    I rang Bob Jane and they said come in and we will replace the tyre
    So I took the tyre in they fixed it and when I went to pay they said NO CHARGE *
    Something to do with a guarantee of a free puncher repair if you purchase a set of wheels and tyres from them.

    It would have cost me over $100 if a charge was imposed

    Now I did not know about this guarantee and I was willing to pay but the honesty of this staff member has to be commended

    P.S.
    They did not over tighten my wheel studs

    KK

  4. #4
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    Re: Service centres and lack of understanding - Cars...

    I would like to bet that the wheels havent been pulled off in 8 months due to the car never ever having its scheduled services like the book says it should so the nuts seize on

    I would also like to bet that when confronted with tight nuts you reached for the long breaker bar or piece of pipe to swing off the nuts, thats a big no no and instant stub snappage!!!!!

    rattle guns dont do things up tight, generally a 1/2" gun cant do much more than 60ft/lbs, they can get tight things undone cause they use a percussive action to undo things, next time you strike something tight dont use brute force to move it, shock it off by smacking your breaker bar with a hammer.

  5. #5
    A_M
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    Re: Service centres and lack of understanding - Cars...

    Quote Originally Posted by 40667D7176727E7661130 link=1232942362/3#3 date=1233376447
    I would like to bet that the wheels havent been pulled off in 8 months due to the car never ever having its scheduled services like the book says it should so the nuts seize on

    I would also like to bet that when confronted with tight nuts you reached for the long breaker bar or piece of pipe to swing off the nuts, thats a big no no and instant stub snappage!!!!!

    rattle guns dont do things up tight, generally a 1/2" gun cant do much more than 60ft/lbs, they can get tight things undone cause they use a percussive action to undo things, next time you strike something tight dont use brute force to move it, shock it off by smacking your breaker bar with a hammer.
    WRONG on all accounts....

    1: Serviced by the Hundai 4 months ago and had front wheels changed over as part of the service..

    On going to the tire center *and going through the receipt, we discovered the note in her log book... As to the Service and what was done...

    I would suggest that many never have their nuts loosened and checked for years and they do not cause probs.

    2: The big wheel brace that I have in my Truck does not fit her little car... We only used teh crappy standard wheel brace that came in her service kit.

    Please read fully as to the symptoms... *To put it simple I could break the static lock as expected, *however after 1/2 to 3/4s of a turn they got very tight. *Yes I persisted with the first one and got 3 full turns before it snapped. * No there was no need to use a shock or Impact driver / system as they were not that bad.

    On my truck if I do not use a BAR to break teh static lock, then your not going any where.

    Even on my 4X4 they are reasonable tight, but once the friction */ static lock has been broken they just spin off very freely..

    3: After soaking with penetrating oil and using my own rattle gun in desperation. *I managed to get *4 of the remaining 7 off... *With teh torque setting set to HIGH.

    OH... I did sheer off the other 3 .....

    4: After *3 hrs of stuffing around all new studs / nuts and NEW break pads fitted.. *I even had to machine the outer lip on the disks as it was not ideal.. *Handy when you have a workshop..

    We did go to teh Hundai service center and they said that they would cover the cost of materials, but would have to do all teh work... As my sons friend is a student and broke... That was not good enough... *After talking to the Centre Manager, he came out and attempted to remove the nuts with teh standard wrench... *He had to admit that it did appear to be rather strange.... *But stated that nuts do seize on wheels... *WHOOOO *There big boy... *I then pointed out that is was only about 4 months earlier that the front tires had been swapped by them... *AND that is was strange that all the nuts / studs were affected ???

    They relented and provided 8 studs and nuts with a small charge ~$12 for postage as they had to get them in ??? *better than a slap on the wrist..

    FOLLOW UP: *Items were taken to work and look at under a scope to validate the findings...

    In brief. * Nuts appear to have been overnighted as the angle on the threads showed that had been some stretching and that the threads has mall formed close the the junction of the wheel rim. *With being the case, when undoing the nuts, they further weekend the stressed threads and with some bits coming away, this then caused further binding. *Thus it was a matter of the more you attempted to un do... the worse it got.

    One of the guys even went to the extent of machining off and splitting some of the nuts to look at the internal threads.. as a confirmation...

    Further more, we dropped all but a couple off to Hundai service center and requested they revisit their methods and and settings on their rattle guns / manual methods and or procedures. *I then attempted to ask how they manage Customer complaints but on meeting ISO 9001 and Quality *.. The blanks looks said it all.

    OH... *Did I mention that in addition to having an interest in Coffee, Electronics, IT and Quality.. My first *trade is a fitter and Turner and this has seen me working in any number of Mechanical workshops, servicing every thing from Push bikes, cars, trucks to Drag lines...

    So while you had some valid points... *The use of the phrase "You" made your *post personal and was not appreciated. As it was also incorrect as to the methods and issues we were experiencing.

  6. #6
    Sleep is overrated Thundergod's Avatar
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    Re: Service centres and lack of understanding - Cars...

    Quote Originally Posted by 644B42405768444B44424048404B51250 link=1232942362/4#4 date=1233378825
    I would suggest that many never have their nuts loosened and checked for years and they do not cause probs.
    I agree.
    Although I can change brake pads myself, change the oil etc, I choose not to.
    In my younger days I didnt have the car serviced professionally as regularly as I do these days but never had a problem lossening wheel nuts to change brake pads.

    I recently did have a problem with my wifes car when she got a flat.
    She was stuck at the shopping centre and my son got to her first but couldnt loosen the nuts.
    Her car is always professionally serviced.

    I did as Sunbeamer suggested and shocked them loose but they were so tight I bent the wheel brace and had to buy her a new one.

    NO human hand could have tightened them that much.
    They must have been rattle gunned on.

  7. #7
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    Re: Service centres and lack of understanding - Cars...

    Overtightening of wheel nuts by businesses who should know better, seems to be really common. Such a stupidly basic thing, yet it happens so often. I wonder why?

    I had some tyres changed by a branch of a major tyre retailer ("B" but not "Janes") 10 years ago, and when it came time for the wheels to be rotated by my regular mechanic, most of the wheel studs had been ruined and had to be replaced.



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