Results 1 to 16 of 16

Thread: Aussie couriers.

  1. #1
    Senior Member
    Join Date
    May 2010
    Posts
    367

    Re: BeanBay GREEN sale - 15th August 2010

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    have to agree with Jon..
    although most of my problems lately have been with the companies I have been purchasing from (with the exception ofcourse of Andy and the guys at Coffee Parts, who both have the best customer service I have ever experienced. kudos.) Im not going to name names, but when i purchaced both my mazzer and particularly my La Pav, ive been left in the dark with about $1500 of my cash floating out in cyber space and it took a week before Id heard from the said company on the status of my order. dispite my barrage of emails and calls.

  2. #2
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,636

    Aussie couriers.

    As a preamble;
    (Aussie couriers and freight companies in general astound me, compared to the US system its a joke.
    Order from a business in the US and you can track the shipment through Fedex or USPS from the minute it leaves the premises to all points along the route of its journey.
    Or try this, on the same day I ordered a new Netbook for my wife from Harvey Norman in South Aust a Monday, and a small item from a company in Idaho, both items were to be posted.
    So how did it go, well as you probably guessed delivery of the netbook was a stuff up, from the moment we placed the order by phone we heard nothing until the Friday when my wife rang them and was told it had been shipped by some obscure carrier that does NOT deliver to our area, after numerous phone calls and lame excuses/lies we establish the package is stuck in Adelaide and wont be delivered that day, five business days Angry it finally arrived on the following Mon morning.
    The package from Idaho? an hour after ordering I got shipping confirmation (email) that it had shipped via UPS along with a tracking number, so 8 days for a small package to get to me from a location 150 kilometres from my door, 9 days to cover about 16000 k from the US, you be the judge. :-/

    Living in country SA we have more than our share of parcels arrive via courier, the Harvey Norman incident while not the norm was far from isolated, if I had to rate the Aussie system against US carriers I would score it 4 to 9 in favour of the Yanks, you can even pin a delivery time down to within 30 min slot on a given day over there, think its called customer service.
    The best HN could do was include an invoice/delivery note inside the package advising that someone should be home at all times to accept delivery, of course this would have kept us house bound for the whole week for a package that never showed. :-?

  3. #3
    Senior Member Stan's Avatar
    Join Date
    Dec 2007
    Location
    Just North of Brisbane
    Posts
    941

    Re: Aussie couriers.

    I ordered some camera gear from Melbourne and China on the same day on line. Both companies had the item in stock and stated it would be sent on the same day I ordered. Guess which one appeared 2 weeks before the other.
    I agree and empathise with you

    How can something (approx the same size and weight) take 5 days from China (after going through Customs) and a similar item took 3 weeks from Melbourne :-? :-?

    I am always amused at the time it takes something to arrive in Cairns after it has been posted in other states. having family around the country and overseas it is common for items post marked the same or a day or within two days difference to arrive much quicker from overseas than from within Aus. Cairns is not that small a location (well maybe to some it is small) ;) it has flights to and from most state capitols but still items seem to fall into a black hole.

  4. #4
    Senior Member
    Join Date
    Dec 2009
    Posts
    104

    Re: Aussie couriers.

    I have had things sent from the far side of the states get to my house quicker using fedex, as opposed from Sydney using an Australian based company starting with S, both costing the same amount, for roughly same sized same weight.

    According the later, my house isnt metropolitan Adelaide and that is why their express postage take longer then Auspost (who do it at half price).

  5. #5
    CoffeeSnobs Owner Andy's Avatar
    Join Date
    Mar 2004
    Location
    Internet
    Posts
    16,544
    Blog Entries
    1

    Re: Aussie couriers.

    Quote Originally Posted by 785F4A452B0 link=1282355514/2#2 date=1282560160
    time it takes something to arrive in Cairns
    I sent beans to Cairns last week, it left the Snobbery at 5:30pm, arrived 11am the following morning. Star Track Express 3kg satchel $10... amazing value and speed for a 3000km trip.

    Quote Originally Posted by 184D5E452B0 link=1282355514/3#3 date=1282566683
    isnt metropolitan Adelaide and that is why their express postage
    Express postage or was it "road express"?
    Road Express is the salesmans name for "our slowest service". If you pay for air freight with Star Track Express it will arrive nearly always overnight.


  6. #6
    Senior Member
    Join Date
    Dec 2009
    Posts
    104

    Re: Aussie couriers.

    With star track, it was an express postage, guaranteed next day deliver, city to city.

    I do understand that I live on the edge of metropolitan Adelaide, so if possible I just go with Auspost.

    But every time I have gone with star track, never lost anything and always polite and not damaged.

  7. #7
    Senior Member Pavoniboy's Avatar
    Join Date
    Jan 2009
    Location
    Minnamurra NSW
    Posts
    693

    Re: Aussie couriers.

    "Air Freight" isnt always what it seems either.

    My dad used to manage a courier company and he always used to say "You would be surprised how many planes break down on the Hume Highway overnight". ;)

  8. #8
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,636

    Re: Aussie couriers.

    Heres an interesting snippit,

    Star Track Express has enjoyed phenomenal growth over the past thirty years by offering tailored transport and logistics solutions to Australian businesses. Jointly owned by Australia Post and Qantas,

  9. #9
    TC
    TC is offline
    .
    Join Date
    Oct 2004
    Location
    Melbourne
    Posts
    14,665

    No worries mate, well look after it

    Pictures tell a thousand? *:-?

    Anybody wanna appoint a cheap freight company?

  10. #10
    Senior Member
    Join Date
    Jun 2010
    Posts
    107

    Re: Aussie couriers.

    To their credit, nothing actually fell out of the box. So while maybe not 100% intact, it was 100% all together :o

    Hope it had a happy ending :-/

  11. #11
    Member
    Join Date
    Jul 2007
    Location
    Melbourne
    Posts
    87

    Re: Aussie couriers.

    Looks like that Rocket was used to chock the aircrafts wheels mate :(

  12. #12
    Senior Member Stan's Avatar
    Join Date
    Dec 2007
    Location
    Just North of Brisbane
    Posts
    941

    Re: Aussie couriers.

    The tape survived. ;D

    By the way all the beans I have ordered from bean Bay arrive within 4-5 days of ordering. So I wonder where the others fall down :-/

  13. #13
    Senior Member GregWormald's Avatar
    Join Date
    Jul 2007
    Posts
    2,286

    Re: Aussie couriers.

    I dont know who the local waterbed company uses, but I made a special order at 1pm on a Thursday and the package arrived in Adelaide from Queensland, by road, at 10.30am Friday!

    Somebody is doing it right.

    Greg

  14. #14
    Junior Member
    Join Date
    Jul 2010
    Posts
    18

    Re: Aussie couriers.

    [s]To the original OP what made you shop with Hardly Normals for a netbook. Way cheaper places to shop with way better service. HN is known for selling products not in stock then not bothering about arranging prompt delivery. They have some horendous stories it took my old boss 12months to get his lounge room suite he ordered from them. Try whirlpool forums for some suggested online computer stores in your neck of the woods. I have used scorptech in Victoria for a special order that was not in stock. Ordered last tues arvo, paid for it weds morning by DD, Scorptech order the product from the importer thursday morning after getting funds. They get it and courier it out to me Friday morning and it arrives Monday on my desk at work. *This included emails to me confirming exactly where in the process we where at for the order. The courier was Couriers Please no damage to the box or goods at all.[/s]


  15. #15
    Senior Member Yelta's Avatar
    Join Date
    Jun 2009
    Location
    Moonta SA.
    Posts
    6,636

    Re: Aussie couriers.

    Quote Originally Posted by 5D5E4141424B2E0 link=1282355514/13#13 date=1283137819
    To the original OP what made you shop with Hardly Normals for a netbook. Way cheaper places to shop with way better service.
    I guess its my cash and Ill spend it where I choose, dont need to be lectured about it. >:(

  16. #16
    Junior Member
    Join Date
    Jul 2010
    Posts
    18

    Re: Aussie couriers.

    Please disregard my above post was just trying to offer some alternatives with better prices & customer service for purchasing I.T. goods in the future for you. I apologise, am new to the forums and didnt mean to offend you. Jon please feel free to spend your money where you choose and sorry for if the information provided was unwanted and you found it offensive. Just from your post sounded like it was a HN error by using a obscure courier that didnt deliver to your area. My lips are now *:-X on the subject.



Similar Threads

  1. couriers from europe for large items
    By Mischa in forum General Coffee Related...
    Replies: 5
    Last Post: 6th October 2011, 04:20 PM
  2. Beanbay order - Star Couriers
    By nathang28 in forum General Coffee Related...
    Replies: 1
    Last Post: 8th December 2009, 09:23 PM
  3. Couriers and coffee machines
    By steve in forum Off Topic
    Replies: 16
    Last Post: 30th October 2008, 08:03 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •