As a preamble;
(Aussie couriers and freight companies in general astound me, compared to the US system its a joke.
Order from a business in the US and you can track the shipment through Fedex or USPS from the minute it leaves the premises to all points along the route of its journey.
Or try this, on the same day I ordered a new Netbook for my wife from Harvey Norman in South Aust a Monday, and a small item from a company in Idaho, both items were to be posted.
So how did it go, well as you probably guessed delivery of the netbook was a stuff up, from the moment we placed the order by phone we heard nothing until the Friday when my wife rang them and was told it had been shipped by some obscure carrier that does NOT deliver to our area, after numerous phone calls and lame excuses/lies we establish the package is stuck in Adelaide and wont be delivered that day, five business days Angry it finally arrived on the following Mon morning.
The package from Idaho? an hour after ordering I got shipping confirmation (email) that it had shipped via UPS along with a tracking number, so 8 days for a small package to get to me from a location 150 kilometres from my door, 9 days to cover about 16000 k from the US, you be the judge. :-/
Living in country SA we have more than our share of parcels arrive via courier, the Harvey Norman incident while not the norm was far from isolated, if I had to rate the Aussie system against US carriers I would score it 4 to 9 in favour of the Yanks, you can even pin a delivery time down to within 30 min slot on a given day over there, think its called customer service.
The best HN could do was include an invoice/delivery note inside the package advising that someone should be home at all times to accept delivery, of course this would have kept us house bound for the whole week for a package that never showed. :-?