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Thread: Customer venting

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    Customer venting

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    I went through the Barista venting thread, funny stuff.

    Any one have funny/strange customer stories/gripes?

    A couple of mine;

    One of my friends went to the local cafe. She ordered a decaf latte. Was charged $3.50.
    When she tried it, the coffee tasted disgusting. She took the coffee back and told them it didnt taste right. The "barista" told her that they ran out of decaf beans so he gave her instant coffee instead. It gets weirder as the instant wasnt even decaf?!?! The store didnt even give her a refund.

    My wife walked into a tuck shop in Dandenong (VIC). She asked for a soy latte. The shop assistant pulled the portafliter off the machine and filled the basket with Nescafe instant. My wife politely asked "What the f**k are you doing? Dont you have coffee beans?"
    "Oh, hardly anyone around here likes real coffee. They are all used to instant. When we use real coffee we get complaints. So we put instant in as a rule. If you want real coffee you have to ask for it."
    Bizarre but true!

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    Re: Customer venting

    Quote Originally Posted by bassway link=1229489528/0#0 date=1229489527
    I went through the Barista venting thread, funny stuff.

    Any one have funny/strange customer stories/gripes?

    A couple of mine;

    One of my friends went to the local cafe. She ordered a decaf latte. Was charged $3.50.
    When she tried it, the coffee tasted disgusting. She took the coffee back and told them it didnt taste right. The "barista" told her that they ran out of decaf beans so he gave her instant coffee instead. It gets weirder as the instant wasnt even decaf?!?! The store didnt even give her a refund.

    My wife walked into a tuck shop in Dandenong (VIC). She asked for a soy latte. The shop assistant pulled the portafliter off the machine and filled the basket with Nescafe instant. My wife politely asked "What the f**k are you doing? Dont you have coffee beans?"
    "Oh, hardly anyone around here likes real coffee. They are all used to instant. When we use real coffee we get complaints. So we put instant in as a rule. If you want real coffee you have to ask for it."
    Bizarre but true!
    If you could tell us where they are it would be helpful... youd think that if they didnt serve real coffee, you would be entitled to some sort of refund or at least another cup free made with real coffee. If they didnt even offer that, I reckon they should make the Name and Shame list. Id hate to part with good money only to get crap, never mind the usual stale big company name beans, but $3.50 for instant is just wrong.

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    Re: Customer venting

    Quote Originally Posted by NewToEspresso link=1229489528/0#1 date=1229490205
    If you could tell us where they are it would be helpful... youd think that if they didnt serve real coffee, you would be entitled to some sort of refund or at least another cup free made with real coffee. If they didnt even offer that, I reckon they should make the Name and Shame list. Id hate to part with good money only to get crap, never mind the usual stale big company name beans, but $3.50 for instant is just wrong.
    It was at Gottabee sweet cafe in Warburton.
    It was about a year ago and thankfully it has changed hands. The new manager of the store is very good and has excellent customer service skills. I havent tried their coffee though.
    I thought that $3.50 for instant was beyond wrong and the whole insident belongs in the twilight zone.

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    Re: Customer venting

    i wonder if they updosed the instant?

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    Re: Customer venting

    Quote Originally Posted by NewToEspresso link=1229489528/0#1 date=1229490205
    *snip* $3.50 for instant is just wrong.
    Whats the problem??? Coffee is coffee isnt it, and it all tastes the same! :P

    Greg

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    Re: Customer venting

    Dont have any particularly bad experiences myself but my partner was once served a take-away flat white which was about 1/3 milk/coffee and the rest of the cup was foam (not good foam either - it looked like someone had filled the cup up to wash dishes in there). *It took ten minutes from the time she ordered until she was served her coffee, even though there was only one other person in the cafe. *It then took another 10 minutes to finally get someones attention who would remedy the situation. *The solution? *Just chuck a bit more milk in from the same jug used to make the coffee in the first place (a small amount which has since gone cold).

    *Partner smiles politely, says "Thanks", and leaves. Never returns.

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    Re: Customer venting

    Yep - seen the instant added to stale italian beans in the PF :o Thought id just had a nightmare and blinked twice to make sure.

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    Re: Customer venting

    Quote Originally Posted by Intellidepth link=1229489528/0#6 date=1229506933
    Yep - seen the instant added to stale italian beans in the PF :o .
    nothing like an instant robusta hit eh? num num

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    Sleep is overrated Thundergod's Avatar
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    Re: Customer venting

    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.

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    Re: Customer venting

    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.
    Just out of curiousity, what was the end result?

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    Re: Customer venting

    Quote Originally Posted by 22a link=1229489528/0#9 date=1229543523
    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.
    Just out of curiousity, what was the end result?
    You mean they packed instant into the portafilter??? and poured a shot???

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    Re: Customer venting

    Quote Originally Posted by Ben_S link=1229489528/0#10 date=1229545510
    Quote Originally Posted by 22a link=1229489528/0#9 date=1229543523
    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.
    Just out of curiousity, what was the end result?
    You mean they packed instant into the portafilter??? and poured a shot???
    Yeah, Ive seen this too - at one of those servo pitstops on the way down to the ACT.

    Its like watching an accident about to happen. :o

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    Re: Customer venting

    Instant never works even when used as the manufacturer intended, but relatively speaking, would it even work in an espresso machine?

    Bleh.

    There should be public castigation for transgressions like this.

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    Senior Member Dennis's Avatar
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    Re: Customer venting

    Quote Originally Posted by ACog link=1229489528/0#12 date=1229553608

    There should be public [s]castigation[/s] castration for transgressions like this.
    ;D

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    Re: Customer venting

    Quote Originally Posted by cuppacoffee link=1229489528/0#11 date=1229552770
    Quote Originally Posted by Ben_S link=1229489528/0#10 date=1229545510
    Quote Originally Posted by 22a link=1229489528/0#9 date=1229543523
    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.
    Just out of curiousity, what was the end result?
    You mean they packed instant into the portafilter??? and poured a shot???
    Yeah, Ive seen this too - at one of those servo pitstops on the way down to the ACT. *

    Its like watching an accident about to happen. *:o
    talk about channeling :)

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    Re: Customer venting

    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.
    That should result in an automatic suspension of ones coffee making license.

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    Re: Customer venting

    Maybe instant in a PF was their signature drink..... I bet if you used the pressurised baskets youd get an interesting result too haha.... dirty.

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    Re: Customer venting

    Quote Originally Posted by Dennis link=1229489528/0#13 date=1229553762
    Quote Originally Posted by ACog link=1229489528/0#12 date=1229553608

    There should be public [s]castigation[/s] castration for transgressions like this.
    ;D
    Yeah agreed, but whos got the balls Den? ;)

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    Re: Customer venting

    Quote Originally Posted by GrindOnDemand link=1229489528/0#17 date=1229573877
    Quote Originally Posted by Dennis link=1229489528/0#13 date=1229553762
    Quote Originally Posted by ACog link=1229489528/0#12 date=1229553608

    There should be public [s]castigation[/s] castration for transgressions like this.
    ;D
    Yeah agreed, but whos got the balls Den? ;)
    Got my own, dont want anyone elses.... :o

    Mal.

  20. #20
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    Re: Customer venting

    So...here we are on the sunny Queensland coast for holidays...

    As a friend and I headed out to the beach on foot yesterday afternoon, she wanted to get herself a coffee at a small local takeaway...

    Well, it sort of looked promising, a Rancilio machine and all but...

    The milk was steamed first before the coffee was even made. The grinder was on its last of beans and because the...er...um older guy making coffee ran out during the grind, he just scooped up the grinds from the base of the grinder!

    It was at that point, that this little barista had to just walk away...laughing to myself actually...laughing at my girlfriends desperate need for coffee.

    As she received the coffee, in the foam cup, she was warned "we heat our milk real WARM here so be careful." Well, at least they admitted to that.

    Again. I laughed. Couldnt help myself I guess. Laughed at the thought that some one would actually warn a customer that they steamed the crap out of the milk!

    And yes, the verdict on the coffee?

    Tasted like nescafe I believe. Yes, the milk was more than warm...It was VERY HOT! No. I did not need to try it as my girlfriend gave me all the description I needed to hear!! ;D

    Dont worry, Jason. Were headed your way next and I am positive you wont end up in here! :D

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    Re: Customer venting

    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.
    Id at least put it through the grinder first!

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    Re: Customer venting

    Quote Originally Posted by Huhness link=1229489528/20#20 date=1231467572
    Quote Originally Posted by Thundergod link=1229489528/0#8 date=1229514876
    I caught a few people running instant through the 6910 at work.

    I still cant work out what they were thinking.
    Id at least put it through the grinder first!
    if you want a dead grinder then by all means :P

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    Re: Customer venting

    New years day 2009....about 5pm, my sister is dying for a coffee so we stop at this little cafe in Fish Creek on the way back to Melbourne from Wilsons Promontory. Last New years day we had an awesome dinner there....great food and service.

    This year, we stop in for a coffee only because my sister was dying for one. She orders a latte and my girlfriend orders a flat white. I sit back watch and observe. 3 clicks on the mazzer mini, 5 second pour......the milk to do 2 coffees...she picks up at 2L jug and masturbates the steam wand with the jug. The latte had a good 1cm head of foam on it....no crema on top...pure white sea foam stuff. The flat white was probably the best no foam flat white Ive ever come across....it had no foam!

    I order a hot chocolate only to be told to be careful because the milk is really really hot, which I already knew. Meringue foam that would make my French colleague proud! I try to make meringue froth for her hot chocs, but it just doesnt work for me no matter how hard I try.....maybe thats the key to making good meringue froth...dont try.

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    Re: Customer venting

    Hey instant in the PF saves using the knock box anyway.................

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    Re: Customer venting

    Took the kids into the local Bunnings on the weekend for them to have a kick around in the playground, right next door is the inhouse "cafe". Watched in utter utter horror as the "barista" proceeded to steam some milk (presumabely for a fluffy I think). Once she had enough froth, used her spoon (fetched from a glass filled with rancid looking water - grey / brownish) and spooned out the fluff into the cup. She then let the froth settle a bit, held the spoon up to the cup with the froth in it and drained the milk back into the frothing jug, she repeated this 2 or 3 times before serving the fluffy.

    Jug with the dregs from the fluffy put back into circulation for the next milk drink...........

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    Re: Customer venting

    ^^^ gross, but what did you expect at Bunnings? That "barista" might normally work in the paint section...

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    Re: Customer venting

    Quote Originally Posted by 62545F50455E43310 link=1229489528/24#24 date=1239761611
    Took the kids into the local Bunnings on the weekend for them to have a kick around in the playground, right next door is the inhouse "cafe". Watched in utter utter horror as the "barista" proceeded to steam some milk (presumabely for a fluffy I think). Once she had enough froth, used her spoon (fetched from a glass filled with rancid looking water - grey / brownish) and spooned out the fluff into the cup. She then let the froth settle a bit, held the spoon up to the cup with the froth in it and drained the milk back into the frothing jug, she repeated this 2 or 3 times before serving the fluffy.

    Jug with the dregs from the fluffy put back into circulation for the next milk drink...........

    I had to quote this again because I dont think I read it right the first time... :o :o :o

    ;D

    I like the name "Fluffy"...can we keep it, can we?? :D ;)

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    Re: Customer venting

    Its a common Kiwi thing (preumably has another name o/seas, but kids drink, usually a small hot choc with loads of foam on top), its not like the aussies would have claimed kiwi things as their own in the past, surely :p


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    Re: Customer venting

    Quote Originally Posted by 7B786A6A6E7860190 link=1229489528/0#0 date=1229489527
    I went through the Barista venting thread, funny stuff.

    Any one have funny/strange customer stories/gripes?

    A couple of mine;

    One of my friends went to the local cafe. She ordered a decaf latte. Was charged $3.50.
    When she tried it, the coffee tasted disgusting. She took the coffee back and told them it didnt taste right. The "barista" told her that they ran out of decaf beans so he gave her instant coffee instead. It gets weirder as the instant wasnt even decaf?!?! The store didnt even give her a refund.

    My wife walked into a tuck shop in Dandenong (VIC). She asked for a soy latte. The shop assistant pulled the portafliter off the machine and filled the basket with Nescafe instant. My wife politely asked "What the f**k are you doing? Dont you have coffee beans?"
    "Oh, hardly anyone around here likes real coffee. They are all used to instant. When we use real coffee we get complaints. So we put instant in as a rule. If you want real coffee you have to ask for it."
    Bizarre but true!
    had a wholesale customer in scotland who complained that her coffee was getting weaker as the day progressed. She was filling the portofilter once in the morning, and using the same shot all day. honest.

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    Re: Customer venting

    And here i thought that "fluffy" was what the kids let off the chain at the most inappropriate times. ;D

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    Re: Customer venting

    the same grinds for an entire day, I had a laugh. One way to cost control I guess

  32. #32
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    Re: Customer venting

    Quote Originally Posted by 382B392825242D257B4A0 link=1229489528/28#28 date=1239783502

    had a wholesale customer in scotland who complained that her coffee was getting weaker as the day progressed. She was filling the portofilter once in the morning, and using the same shot all day. honest.

    ::) Thats insane! Cheap though ;)
    Ugh, imagine being the 100th customer of the day :(

  33. #33
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    Re: Customer venting

    Actually when I was reading about "fluffy" I was thinking of my 16.2 hand chestnut Quarterhorse who gets very fluffy in winter and hence has the nickname "Fluffy"...

    Didnt realise it was a name for a drink in Enzed... ;)

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    Re: Customer venting

    funny funny scary stuff.

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    Re: Customer venting

    Ok, I am back on day shift in the cafe after many long nights and I had forgotten some of the quirks of the elderly.

    You want your milk burnt maam? Fine. 1/4strength is not weak enough? I will swab the bottom of your cup with a moisten coffee-cotton bud and milk it up. How rude of me not to remember your order as you have been here every day for your whole adult life and I am just returned to work from having some time off to have a baby and been confined to working the hours of the day you arent there! I know, I am a selfish, spoilt whippersnapper for ruining your day and not giving you a mug of tea at the cup size price, as you are accustomed to getting!

    But what really grinds my gears though is the cunning old tightarse who has figured out there is a few mls more in the latte glass, so asks for a latte with more froth, oh and be a dear and put some choc sprinkle on top! Well done Old Sow, you saved yourself 30cents! Now on to macdonalds for an icecream!

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    Re: Customer venting

    love the venom in your post M. Hilarious.

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    Re: Customer venting

    What you should do is put a heap more froth in so they get less milk than in the cap and send them away happy.

  38. #38
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    Re: Customer venting

    Quote Originally Posted by 6D656C6963696F7573000 link=1229489528/34#34 date=1240222272
    Ok, I am back on day shift in the cafe after many long nights and I had forgotten some of the quirks of the elderly.

    You want your milk burnt maam? Fine. 1/4strength is not weak enough? I will swab the bottom of your cup with a moisten coffee-cotton bud and milk it up. How rude of me not to remember your order as you have been here every day for your whole adult life and I am just returned to work from having some time off to have a baby and been confined to working the hours of the day you arent there! I know, I am a selfish, spoilt whippersnapper for ruining your day and not giving you a mug of tea at the cup size price, as you are accustomed to getting!

    But what really grinds my gears though is the cunning old tightarse who has figured out there is a few mls more in the latte glass, so asks for a latte with more froth, oh and be a dear and put some choc sprinkle on top! Well done Old Sow, you saved yourself 30cents! Now on to macdonalds for an icecream!
    I must say, I was almost tempted to comment as in line with the one below..

    Quote Originally Posted by 637972696C676F6C64656E726F636B000 link=1229489528/35#35 date=1240224685
    love the venom in your post M. Hilarious.
    However the next post also suggested that others may also feel frustrated at times...

    Quote Originally Posted by 626C616E796F6E000 link=1229489528/36#36 date=1240224781
    What you should do is put a heap more froth in so they get less milk than in the cap and send them away happy.

    While some customers are out right snotty, others do not understand or are on a tight budget..

    If a pensioner wants to save 30c for some frothy pigs fat... Then what is wrong with that ?

    Regardless that her husband died in Vietnam, her grandson seriously injured in a schoolies prank, she is not special... OR has a cool 1mil in a term deposit that when she dies goes to some group no one has ever hear of...

    She/He still has the right to consider their pennies and spend as they see fit. Did they lie / steal or be abusive or just made a smart choice ???

    I had to but a new stereo amp... I went to 3 different shops and played all three...

    So am I an old sow or a smart shopper :-/

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    Re: Customer venting

    *
    Wow Melicious... mean AND nasty *:o

    Congrats on the new baby, but maybe you ought to catch up on some sleep before launching yourself back on the public. *Youre sounding a bit Basil Fawlty there. *

    With a bit of luck and good management well all be old one day ;)

    - Carrie *:)

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    Re: Customer venting

    Hmmm...the late rider asking for "oh yes, just sprinkle a little choc on top there" really does suggest that the cunning old sod knows exactly what shes doing and is certainly trying to circumvent the system. This isnt smart shopping, its downright shifty.

    And yes, our elderly are the knowledge of the past wrapped up in a sometimes wonderful package, who are a treat to sit with and listen to. But it sounds like our dear here is the one who when youre about to get on the bus, simply with no sign of any shame whatsoever pushes straight in front of you without so much as a by your leave. :o What can you do but laugh. 8-)

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    Re: Customer venting

    Can I put workplace venting under this banner?? Forgive me for indulging. Got to work tonight, and went downstairs to make sure the coffee machine was turned on. Found one PF still locked into the collar, puck still nicely in place. Prob been left there since around midday, early afternoon at the latest. Checked other head, and found screen resembling a chocolate biscuit as it obviously hadnt been flushed either. Dont you just want to grab the back of a neck and introduce a forehead to a nice piece of stainless steel.

    The saving grace once it has been cleaned up is the nice fresh bag of Di Bellas in the fridge.

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    Re: Customer venting

    Quote Originally Posted by 5371626279755B100 link=1229489528/38#38 date=1240229442
    *
    Wow Melicious... mean AND nasty *:o

    Congrats on the new baby, but maybe you ought to catch up on some sleep before launching yourself back on the public. *Youre sounding a bit Basil Fawlty there. *

    With a bit of luck and good management well all be old one day ;)

    - Carrie *:)

    Thanks for the suggestion but really Im sweet as pie and love my old peeps, its just a few sour apples spoiling the barrel. So forgive me for thinking the customer venting thread was the place to have a laugh at their quirks, cause as we all know sometimes thats all you can do - have a laugh at it.


    Quote Originally Posted by 7D71746079756262752026100 link=1229489528/39#39 date=1240239480
    Hmmm...the late rider asking for "oh yes, just sprinkle a little choc on top there" really does suggest that the cunning old sod knows exactly what shes doing and is certainly trying to circumvent the system. This isnt smart shopping, its downright shifty. *
    And this is on the money. Im happy to help people get good value for money - for instance, our loyalty cards get stamped for every hot drink regardless of size, and Im quick to suggest getting a mug size freebie even if I know the person only usually gets cup sizes. That to me is smart shopping - youre entitled to it, so I say "hey. why not?"

    But working around the system to save a few pennies is just being a tightarse. If youre ok with being known as a tightarse though, I wont stop you. I still make you your extra frothy latte with the choc sprinkle.
    But I reserve the right to say to myself "that really was just a tall glass of cappuccino", and share the fact with people I thought would also get a laugh out of it.

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    Re: Customer venting


    My favourites are those that stuff the napkin and spent sugar satchels inside the cup and shove them down with the spoon. :-X


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    Re: Customer venting

    Quote Originally Posted by 3523262637353930303333560 link=1229489528/42#42 date=1240296917
    My favourites are those that stuff the napkin and spent sugar satchels inside the cup and shove them down with the spoon. * :-X
    Haha, yeah we get those too - but mostly they think its helpful! Cause its easier to clear the table... nevermind the extra time it takes to remove the debris once you get the cups back to the dirty dishes trolley.

    Just be glad it isnt cigarette butts! (I am serious... blaaargh!)

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    Re: Customer venting

    I had a quiet little laugh to myself when I read your post "melicious", I could see where you were coming from or maybe it was just my warped sense of humour kicking in again :-? ;D

    Mal.

  46. #46
    Super Moderator scoota_gal's Avatar
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    Re: Customer venting

    Oh PLEASE dont get me started on cleaning up after customers... :o ::) ;D

    Im with you melicious...everything you said rang true for me, even being out in the bush we still get the same old smarty people... ;)

  47. #47
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    Re: Customer venting


    Quote Originally Posted by 3B333A3F353F392325560 link=1229489528/34#34 date=1240222272
    But what really grinds my gears though is the cunning old tightarse who has figured out there is a few mls more in the latte glass, so asks for a latte with more froth, oh and be a dear and put some choc sprinkle on top! Well done Old Sow, you saved yourself 30cents! Now on to macdonalds for an icecream! *
    Why dont you explain the problem (nicely ;) ) and either charge her the extra 30c or tell her youll have to charge her next time.

    Quote Originally Posted by 3B333A3F353F392325560 link=1229489528/41#41 date=1240296142
    but really Im sweet as pie and love my old peeps
    Cool, but calling someone an "Old Sow" either to their face or behind their back just doesnt tickle my funnybone. :-?

    -Carrie

  48. #48
    Senior Member
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    Re: Customer venting

    you wanna try owning a video shop where pretty much every other customer has some sort of discount voucher for a free hire or reduced rates on something. We are running a fixed price new release promotion at the moment and some cant understand why they cant use their vouchers with the already discounted price, grrr, we are not a charitable organisation.

    Still, we smile, explain that they cant get a discount on a discount and let them choose which promotion they want and move on



  49. #49
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    Re: Customer venting

    Quote Originally Posted by 406271716A6648030 link=1229489528/46#46 date=1240319268

    Cool, but calling someone an "Old Sow" either to their face or behind their back just doesnt tickle my funnybone. :-?

    -Carrie
    Old Sow seems as amusing a turn of phrase as any other to me, but there ya go! Obviously it has a different connotation to you - the joys of the written word! Our own experiences shape our understanding.

  50. #50
    Senior Member
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    Re: Customer venting

    Oh and today was the return of the lesbian hater - so known because she has complained (formally to the CEO) about there being too many lesbians around, and moving tables because someone "lesbian looking sat near her". Todays trick? She tried to make the new girl cry by telling her that she had deliberately ruined her coffee.

    I said "dont worry dear, she just doesnt like your short hair, it makes her suspicious." Got our very feminine helper to make her a new one and she was happy.

    Thankfully newbies skin was pre-thickened by the slurs and taunts of the free morning concert crowd. ::)



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