[smiley=tekst-toppie.gif]Originally Posted by 2E262F2A202A2C3630430 link=1264980464/0#0 date=1264980464Weve got the place for offloading when theyre rude or just plain silly, but do we have a place for the good stuff? Ive been feeling a bit down of late, for a variety of reasons, but the following has made me pretty happy and I hope there will be more added to it:
1. A customer had been causing a lot of trouble for my off-sider. Had been going on for weeks, complaining to the boss and basically being very mean to her every time she came in. The brunt of it seemed to be she just doesnt like young E.
So she came up to me and complained E had charged her the wrong amount and presented her docket (given out with her order) and her own calculations on the back of a teabag packet.
Since she had the docket I could pull up an itemised receipt from the till and politely informed her that shed ben charged the correct amount.
After she left I said to Erin, as I continued to serve, dont feel bad - you charged her the right amount, treated her with the same respect as every other customer and it just so happens sometimes a person will not like you so "Just remember you are here to provide good customer service, not to take abuse"
and the little old lady at the counter cries out "Thats right!" like shes at a union rally or something, and all the customers behind her join in. The support seemed to put some wind back in Es sails and I was pretty inspired myself.
2. One night I was on fire, just right in my element on the Wega. Two separate customers, at opposite ends of the shift, commented on how I moved with the machine and was doing many things at once. One guy said I was "a machine" the other said it was "just amazing to watch" *:o I was speechless, but managed a little bow of thanks.
So share your good stuff! Its nice to be reminded that what you do is important - because it makes someone happy (the most important thing of all? I think) and its been noticed that you do it well, or you have the support of some lovely strangers. And thats pretty *8-) cool