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Thread: Freight companies, how much do I hate thee?

  1. #1
    TC
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    Freight companies, how much do I hate thee?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    3 years with TNT (dun worry, well blow it up for you) and we experienced damage on a monthly basis, 2 complete write offs of machines shipped on protective skids and finally, the theft of a Domobar Super which was collected from Dennis by their driver, taken to the the Enfield depot and just "disappeared" from there.

    Good enough reason to change companies Id reckon- and we did...TNT took legal action to sue us for $600 - our final unpaid account after all of this damage and loss that they they were "not responsible" for.

    New company:
    So far:
    1 x wrecked machine (on skid) arrives in Hobart and is written off

    Last Friday, we shipped 2 x Mazzers, security wrapped North to Dennis from Melbourne.

    Collected by a new driver and they have since "disappeared without trace". This company dont scan on collection and now they are suggesting that they didnt even collect them...Not much they didnt..

    Beware all, these freight companies use the term "We are not common carriers" to protect themselves. Legally this means that they can load your stuff into their mates cars while you watch and you cant do a zack about it. Meanwhile, our transit insurers triple our premium, impose a huge excess and threaten to cancel our policy if we claim again. No other insurers will touch us.

    Australia is the only developed country with such lax freight laws. We encourage criminal activity and I bloody hate freight companies.

    They are now checking the video taken at their depot...if the grinders even made it there which I figure is probably unlikley :-?

    Wait for the next installment....to be continued....

    >:( >:( >:( /rant

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    Senior Member Dennis's Avatar
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    Re: Freight companies, how much do I hate thee

    Quote Originally Posted by 6154595E6A765A53535050350 link=1266990817/0#0 date=1266990817
    Collected by a new driver and they have since "disappeared without trace". This company dont scan on collection and now reckon they didnt even collect them...Not much they didnt..
    What a low act.

    So are they also saying they gave you a job number then decided not to collect?

    I never send coffee out on a Friday as its like to lie sweltering in the back of a van over the weekend, but in the instance of equipment, I reckon it gives some of these drivers a larger than normal sized window of opportunity to sort through the stuff they want to keep for themselves. Bastards. >:(


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    Re: Freight companies, how much do I hate thee

    Quote Originally Posted by 0B3E3334001C3039393A3A5F0 link=1266990817/0#0 date=1266990817
    "We are not common carriers"
    That term used to really get on my nerves when I was a grocery wholesaler in outback qld. The frieght companies seem to have all the rights and the customer has none.

    We changed freight companies many times but they all seemed to promise the earth and give us a headache in return.

    Good luck with your search for a better courier Chris, and remember to let us know if you find someone better!

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    Re: Freight companies, how much do I hate thee

    Makes me appreciate my delivery men a whole lot more, I am lucky too know two of the drivers who deliver to me and they cant do enough to help.

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    Super Moderator scoota_gal's Avatar
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    Re: Freight companies, how much do I hate thee

    I think Ive got a new business venture in mind ...

    "Coffeesnobs Freight"

    Offering secure and safe freighting of your coffee supplies, machines etc door to door.

    Who is up for investing in the shares for it? ;)

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    Re: Freight companies, how much do I hate thee

    Thats terrible Chris... >:(

    I appreciate my Kony even more now; just now, gave it a hug.... :-*

    Mal.

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    A_M
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    Re: Freight companies, how much do I hate thee

    For medical stuff and in particular equipment we tend to use Cope Sensitive Transport and in most cases there are some additional clauses that are agreed to..

    Have they been perfect - NO.

    Have they performed better than TNT = YES

    The other issue is to box / package such that the actual content is not totally visible to all. *

    The issue that we have in many places is what is termed as "Attractive and Portable" and while the companies may do their best... It is more than likely the act of an individual, rather than the company as a whole.

    Does that make it OK = No...

    Do Coles/ Myers etc suffer loss by theft = Yes *If it always customers.. NO, it is often the staff 5 finger discounts that cost them more.

    Just look at cleaning companies.. Many assume that its only cleaning thus should be cheep.. Again the issue of "Attractive and Portable" comes into play and some cleaning staff really do pocket some expensive stuff and proving it is a right pain.. Outcome is that many get stuck with the bad press and are not involved or a party to this behaviour. I am sure KK could tell some stories.

    Problem is that many assume that insurance will cover it and that no one suffers... = WRONG.

    Either way... Suppliers / Clients and every one pays; as insurances etc or the product cost rises to try to off set the losss...

    Coffee machines have been an attractive item for a while..... *As coffee becomes even more popular and the opportunity presents its self... Some will endever to ensure the product is portable enough to become a 5 finger discount.... *Issue is that ... I bet it ends up for sale in the pub or evil bay *>:(

    My rant..

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    TC
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 2535393922370931373A560 link=1266990817/4#4 date=1267006804
    I think Ive got a new business venture in mind ...

    "Coffeesnobs Freight"

    Offering secure and safe freighting of your coffee supplies, machines etc door to door.

    Who is up for investing in the shares for it? *;)
    If only Scoots, if only....I reckon I could name at least a dozen companies, small and large which would give you 100% of their business immediately.

    Quote Originally Posted by 17383133241B37383731333B333822560 link=1266990817/6#6 date=1267010556
    For medical stuff and in particular equipment we tend to use Cope Sensitive Transport and in most cases there are some additional clauses that are agreed to..
    Yes AM, COPE are one of the companies I have called. Their response: Not interested. Other companies which are also not interested in a substantial freight account at any price include: Fastrack, Star Express, Startrack, AAE, Couriers Please....I could further add to this list with a little more thought...

    Quote Originally Posted by 17383133241B37383731333B333822560 link=1266990817/6#6 date=1267010556
    The other issue is to box / package such that the actual content is not totally visible to all.
    Yes- EVERY package we ship is security wrapped in a really thick layer of black cling wrap and anything which can be damaged goes on a skid as well. Buggered if I know what else we can do. ::)

    Freight companies....Haven for petty criminals *>:(

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    Senior Member GregJW's Avatar
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    Re: Freight companies, how much do I hate thee?

    Sorry to hear about the continuing disgrace that is the courier industry, Chris.

    Maybe slip a GPS tracking device into the machines. Like these:

    http://www.ozspy.com.au/cart/categories.asp?zone=21

    Wouldnt help with the couriers that like to throw them around, but those that detour them to their homes....

    I know... theyre not cheap, but maybe just one unit that can go back and forwards between you and Dens, like the Real Time GPS with audio. That could be interesting.

    (Teen Tracking?! :o)

  10. #10
    hazchem
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    Re: Freight companies, how much do I hate thee?

    Thats terrible to hear, Ive had some dramas with freight companies over the years but nothing quite like what youve experienced Chris.

    Seen plenty of dodgy stuff too, even more when I worked for a few of them! I remember one incident where someone managed to break into the brand new "secure" cage at one of the depots, first by cutting through the roof of the depot, exactly above the cage itself. Amazingly, they also knew exactly which draw to go to in the managers office to get the keys to the vans stored in the depot so they could load them up with mobile phones and get away. hmmm. very interesting that one.

    Good luck with your search for a decent logistics provider!

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    Re: Freight companies, how much do I hate thee?

    Feel your pain Chris. Had 2 pallets of fruit not picked up yesterday evening. This fruit was carefully picked, pre-cooled and packed in the shortest possible time to deliver the freshest and best quality product we can. Problem - transport company did not come. Nothing we can do about it. We had phoned twice to ask when it would be picked up. Promises, promises. Third time - sorry the truck has gone. Agent had pre-sold this fruit. Hes not happy. Buyers not happy. We are not happy.

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    Senior Member Pavoniboy's Avatar
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    Re: Freight companies, how much do I hate thee?

    My father managed a local courier depot for the second half of his working life. He worked very hard to keep his drivers honest and do a good job locally. When he was promoted to a state manager...very quickly demanded his old job back. He never explicitly said so but I believe a big part was he could keep "his neck of the woods" honest locally but suddenly found himself being part of things he could not control on a state level and was not happy.

    Some of the stories of drivers he had to fire were amazing. At least he was always able to get rid of the dishonest ones, but never were they successful in a criminal prosecution. He would tell of stories where drivers were on camera loading item X at one stop, then on camera again unloading their van at the next stop but item X was not there. Driver would declare they had made no stops in between, no accidents, no anything...the item just disappeared!

    Worst one was, had a camera installed in the office, caught driver on camera stealing money - got off in court. Had a security company lace some cash with a substance that shows up under infra-red light and put it in the cash drawer (legitimate users of cash drawer told to use a different one). Money goes, same guy has substance on his hands - no other employees have substance on their hands - again gets off in court! All he could do was fire him.

    I am amazed the industry is still so bad. Surely someone can work out how to keep the thieves to a minimum, and the destruction too!

    Come on Scoota Gal!

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    A_M
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 59687F6667606B6670090 link=1266990817/11#11 date=1267056093
    Some of the stories of drivers he had to fire were amazing. At least he was always able to get rid of the dishonest ones, but never were they successful in a criminal prosecution. He would tell of stories where drivers were on camera loading item X at one stop, then on camera again unloading their van at the next stop but item X was not there. Driver would declare they had made no stops in between, no accidents, no anything...the item just disappeared!

    Worst one was, had a camera installed in the office, caught driver on camera stealing money - got off in court. Had a security company lace some cash with a substance that shows up under infra-red light and put it in the cash drawer (legitimate users of cash drawer told to use a different one). Money goes, same guy has substance on his hands - no other employees have substance on their hands - again gets off in court! All he could do was fire him.

    So true... Have seen both and even with GPS and loggers they still claim all sorts of excuses.. I guess a small tracking device could be hidden in side the machine, but then when it appears in some ones house... Proving who did what is not so easy.

    We have used dyes and other materials and the same result in effect.. Hard to prove in court to get a full conviction and even when fired or they resign ... Ya have to be careful when providing a reference.. We had a manager get taken to court by an ex employee as to what he said about the ex employee in a reference call. PS. It was recorded, so he could not say he did not say it... The issue was he could not prove it.. Thus ended up in court... And the ex employee got assistance in finding another job.. Last I heard he got the sack for like behaviour.

    Come on Scoots... Need a driver in Brisbane ? I can do an EST on equipment at time of drop off ;D

    Maybe TG can assist in Sydney ;)

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    Senior Member flynnaus's Avatar
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 446B62607748646B64626068606B71050 link=1266990817/12#12 date=1267056858
    Ya have to be careful when providing a reference..
    A bit OT but a classic barbed reference line would be:

    "He left the job as he arrived: fired with enthusiasm"

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    Re: Freight companies, how much do I hate thee?

    youve got buckleys of getting GPS signal from inside an espresso machine, unless the antenna is poking outside, without being noticed :o then you have interface problems, live tracking will require an interface......3g connection? Youd prolly have to remove the boiler to fit it in ;D an ibrick would do the trick, that in conjunction with the tracker would nearly cost as much as the machine wholesale!

    I am lucky to never have experienced any problems with freight.....touch wood, but i feel for those who deal with this crap everyday.......

    cheers
    warren

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    Re: Freight companies, how much do I hate thee?

    Sucks but its all to common.

    I had $400 worth of pre Christmas toy Helicopter dissapear on there way to a customer with Australia Post so they are not immune parcel was wrapped in White Bubble Wrap and no product info visible >:(

    Toll Ipec sent a parcel in January from Sydney to me via Brisbane then wondered why I blasted them and told them to put it on Air Frieght to get it back here. Much agro later but it turned up in Western Victoria the next day after its Northern holiday.

    Many more issues when I was in Melbourne with freight companies but we did find Toll "normally" the best but not perfect. They do have full track and trace and a security option as well.

    Chris between you and Dennis it might also be worth looking at a removelist that does Melbourne/Sydney on a regular basis. Wont be as fast but generally a bit more care shown.

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    Re: Freight companies, how much do I hate thee?

    We just lost an IPhone
    When we send them interstate they generally go by express parcel post, we have sent about 60 off to our different staff around the country and this is the first loss. Aust post have no record of it being picked up.
    the best we can hope for is really a letter stating they cannot find it so we can then claim against our insurance.

    some delivery boy has a new phone in his pocket i suspect.

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    Senior Member fatboy_1999's Avatar
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 3B36353B590 link=1266990817/16#16 date=1267064630
    some delivery boy has a new phone in his pocket i suspect.
    Hopefully the IMEI was recorded so it can be de-activated.

    We had one walk from a desk at work last week.
    Brand new, in box, access to our floor by security pass only. Pretty rank.

    Its been de-activated as the guy who had ordered them had all the details.

    Some people... cant live with em, cant shoot em.

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    Re: Freight companies, how much do I hate thee?

    Im feeling for you Chris. *Its a crappy situation to be in. *Ive worked in logistic for a few years and know exactly what youre going through.

    Just because you mention a problem with Tassie; its a bit of a black spot for shipping goods to. *Weve had a much higher incident of damage in Tasmanian consignments using a couple of other carriers. *Many freight companies use subcontractors in Tasmania, or at least they raise their hands in the air and say "not our fault, its the contractors!". *>:( *

    Unfortunately, while Ive used a few freight companies, Im not aware of a definite better option for you. *From my experience Direct Freight Express and Toll Ipec are the only large companies Ive used (that you have not already mentioned as uninterested) and I did not find their perfomance to be any different to TNT.

    Ive also used smaller couriers, they often push the line that they are better able to serve smaller businesses. *While aspects of these claims were met, the experience was marred by the reliance on subcontractors who did not always share the owners beliefs on customer service.

    I would happily have recommended Startrack or AAE for quality of service (at a price premium) but that doesnt help you. *Sorry I cant think of any alternatives.

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    Tri
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    Re: Freight companies, how much do I hate thee?

    One answer for things like this that Ive seen on other forums dealing with easily nickable stuff is for members that are also truck drivers/couriers etc etc offer to deliver stuff when/if they can. Obviously youd still have to pay them for it ( cant expect them to do it for free afterall ) Local stuff is fairly easy but getting stuff state to state would be a big ask Id think so youd be back to the freight companies again :(

    Only other thing I can think of is maybe find some owner/operator drivers and do a deal with them to carry your freight.. at least that way you know the person who loads and drives the transport. Work used this for the local area up to about a 250km radius and it works quite well, never a problem from him at all :). But then again, further out and interstate might be tricky...surely theres owner/operator long distance drivers out there somewhere.

    Hell, having had stuff go missing *"in transit " over the years such as computer components, remote control stuff and even bike gear( the bike gear really pissed me off, the new gloves were an impulse buy anyway but a cam chain and guides?....why the hell nick those as well grrrr) Id offer to do it myself as long as I could strap it on the bike and you pay for fuel for the bike ( not much) and fuel for me on the way( coffee...and quite a lot more than the bike :) ) only other cost would be you have to make me a coffee on delivery ( or I hang around the front and bring your property value down :D )

    Hope you can find a solution that works for you mate.

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    TC
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    Re: Freight companies, how much do I hate thee?

    The plot thickens....

    Or freight company Hunter Express, had to outsource the job to Yellow (whoever they are) and their driver admits/recalls collecting the grinders from us...

    The Melbourne manager of Hunter Express called the driver in and they together checked the video of him unloading his truck of the collected consignments from that day- lo and behold, no grinders were unloaded.

    The driver admitted that after visiting us, he then went to another collection and left his truck open and unattended with the consignments collected for the day on full view to anyone (a mate :-?) walking past for at least 7 minutes while he went to the front door of a collection site to get them to open the loading bay door.

    Hunter Express is holding the driver and his company responsible for negligence and wants them to pay for the losses...

    Time will tell as to whether we are reimbursed for the negligence of the subcontracted driver.

    Chris

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    Senior Member Dennis's Avatar
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    Re: Freight companies, how much do I hate thee?

    Well, thats kind of good news Chris.

    Im pretty impressed that Hunter Express have been so open and honest.


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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 0E2F242423394A0 link=1266990817/1#1 date=1266991569
    I never send coffee out on a Friday as its like to lie sweltering in the back of a van over the weekend,
    My beanbay coffee roasted on Wednesday didnt make it to me by Friday so probably sat in the back of a van somewhere :( * I still dont have it today which is killing me because I just picked up my new Rancilio Silvia and I dont have a single bean in the house I had a laugh.

    Thats what you get for living outside of a capital city I guess >< I might stick to Sunday roast dates from now on so it doesnt sit in the back of a couriers van all weekend in who knows what temperature.
    Regarding iPhones, my last iPhone purchase saw the first phone I purchased disappear into the pocket of a TNT courier. *I am sure Apple would have these phone IDs recorded somewhere though...

  24. #24
    Senior Member Dennis's Avatar
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    Re: Freight companies, how much do I hate thee?

    Hi Paul

    I think Andy uses AU Post for these types of deliveries. If so, it might be worth calling your local PO.


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    Re: Freight companies, how much do I hate thee?

    Hi Dennis,

    It was courier last time, the order was marked as sent by fast-away courier so I assuming that is still accurate. Australia post where I live (murwillumbah) is the WORST. They never deliver parcels to your door, regardless of size/weight. Ever. Always a sorry we missed you card so I have to go to the post office to pick it up. This morning, picking up my Silvia, the line was almost out the door (15+ people in line). It took me 15 minutes standing in line to pick it up.

  26. #26
    Senior Member Dennis's Avatar
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    Re: Freight companies, how much do I hate thee?

    Well there you go Paul - shows how much I know! ;D

    If theres a need, best way to contact Andy is via email.


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    Senior Member GregWormald's Avatar
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 6170647D7778656B6170110 link=1266990817/24#24 date=1267406627
    This morning, picking up my Silvia, the line was almost out the door (15+ people in line). *It took me 15 minutes standing in line to pick it up.
    15 people in 15 minutes???? Thats really speedy where I come from. If there are any more than 5 or 6 in line I give it a miss or itll take my whole lunch break. :(

    Greg

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    TC
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    Re: Freight companies, how much do I hate thee?

    Update and what I hope is an end to the saga...

    Today I received a call from Gary, who heads up the Melbourne end of Hunter Express...

    The sub-contracted company have admitted negligence and have agreed to reimburse us for the loss. Hopefully the funds will appear.

    I was very surprised that Hunter Express have followed this through and a resolution was possible...

    Ill update the thread when we have the $$$

    Chris

  29. #29
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    Re: Freight companies, how much do I hate thee?

    This shows good sub-contractor management.
    Hunter Express are protecting their own reputation/business by taking control in this way.
    Considering what theyve done so far, Ill be surprised if you arent reimbursed.

  30. #30
    A_M
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 162A372C262730252D26420 link=1266990817/28#28 date=1267758130
    This shows good sub-contractor management.
    Hunter Express are protecting their own reputation/business by taking control in this way.
    Considering what theyve done so far, Ill be surprised if you arent reimbursed.
    Yea... good to see / hear.

    The sub sub contractor should always be identified and they ALSO need to be aware the conditions..

    That way every one is on teh same page..

    Assumptions just do not cut it.

  31. #31
    A_M
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    Re: Freight companies, how much do I hate thee?

    Update..


    1: Had a old EM6900 sent and it was almost crushed - Australia Post if I remember correctly.


    2: Just advised that a light BZ99 ( packed in a EM6910 box with bubble wrap and foam etc etc) has suffered some damage.

    e-go was the courier and was delivered today to Vic after being collected last Friday morning.

    "The water valve has taken a hit, broken knob and bent face panel. vib pump was dislodged and white hose (some sort of bypass hose) that loops near it kinked. The steam arm is bent also but not much. "

    Now unless the box has suffered some obvious signs; I can only assume a giant picked it up and gave it a good shake to see if it rattled.... *OR it has been tossed around a bit *>:( :( :o


    Outcome...

    Dont just pack the outside of the machine... *Open it up and stuff as much bubble wrap as ya can inside the machine... *Then just hope the new owner removes it all *:P


    Jaymad... That was a NEW steam wand... Not articulating but NEW.

    Let me know what the parts are worth from coffeeparts... We can haggle OFF line as I doubt that e-go and or their local contractor will come to the party. ;)




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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 4C636A687F406C636C6A68606863790D0 link=1266990817/30#30 date=1273637621
    [s]Brewman[/s] Jaymad... That was a NEW steam wand... Not articulating but NEW.
    i can vouch(spelling?) for that, seen in the flesh, is there a proceedure to insure second hand goods in transit? or is it purely at senders risk?


    [edit]Name in link corrected.[/edit]

  33. #33
    A_M
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 696D4B525257485F503E0 link=1266990817/31#31 date=1273637837
    Quote Originally Posted by 4C636A687F406C636C6A68606863790D0 link=1266990817/30#30 date=1273637621
    Brewman... That was a NEW steam wand... Not articulating but NEW.
    i can vouch(spelling?) for that, seen in the flesh, is there a proceedure to insure second hand goods in transit? or is it purely at senders risk?
    Sender... Thats why Jaymad organised it but e-go did perform well on another occasion.

    Even with insurance.. *The issue is PROVING How / when and WHO is to blame.

    With medical stuff we apply stress / temp and position sensors (this way up) with logging included. *But it still comes back to -*Your fault ya did not pack it correctly *:o

    Be aware some drivers even carry new sensors (Radio spares / Farnell etc) and when somthing happens ... *Replace with their own at time of delivery. *

    We had a critical instrument for *xxxxxxx *come from NSW... *4 tilt sensitive stickers on each face of the box and one on the outside of the instrument..

    However... I am very trusting with this stuff and the impact of *xxxxxxx *attention. So had the manager of the transport company on site and a video camera.. *Yes - previous history, BUT the only group licensed to transport said items...

    1: Box looked funny... Gut feel

    2: Tilt Sensors appeared to be visually OK and showing some level of tilt but not exactly the same ???

    3: Box opened - something strange about the status of the packing

    Lots of chit chat and looks *:-/

    4: Tilt sensor on the front face of the machine looked OK.. *Acceptable tilt

    Bingo.....

    I had a faxed pic of the extra hidden tilt sensor that was attached to an internal part...

    YEP 180 change indicated since leaving the NSW office ...... *:o :o :o :o :o :o :o

    Total write off of an expensive piece of test gear from the USA...

    Outcome... 6 months of back and forth and out of court agreement.

    Could not prove which driver / contractor did what and the T&C are so loose...



    PS... Ya see spare tilt indicators in a truck cabin... Think twice.






  34. #34
    A_M
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    Re: Freight companies, how much do I hate thee?

    Bugger..

    Here is one of teh pics..


    Get the feeling it had a bit of a SHOVE...

    $ for a new valve and knob etc is almost 25% of the cost of the machine..





  35. #35
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    Re: Freight companies, how much do I hate thee?

    Thats Horse Sh*t! sorry but thats ridiculous! everyone loses, thats what sucks >:(

  36. #36
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    Re: Freight companies, how much do I hate thee?

    After unpacking the machine I can definitely say it was packed well. The valve seems to be ok, the front panel it bolts to is dented thus giving the illusion the valve is bent. I did take a $250 insurance with e go, just in case, now we will see what its worth. AM we discussed this as a possible outcome(hoping unlikely) before I bought it so please dont take any sort of responsibility for this, its me and e-go.


  37. #37
    A_M
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 7B6D7A68757E717A1F0 link=1266990817/35#35 date=1273643579
    After unpacking the machine I can definitely say it was packed well. The valve seems to be ok, the front panel it bolts to is dented thus giving the illusion the valve is bent. I did take a $250 insurance with e go, just in case, now we will see what its worth. AM we discussed this as a possible outcome(hoping unlikely) *before I bought it so please dont take any sort of responsibility for this, its me and e-go.
    Thanks... I will take your comments and the reminder of our coms, on board..

    The issue is like Java " got to have new toys" phile ..... One expect to open teh box and PLAY with ya new toys.. Not to then stuff around because of a lack or due care and attention by some one else...

    Imagine what the kids would be like at Xmas if all the presents were damaged and did not work out of the box...


  38. #38
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    Re: Freight companies, how much do I hate thee?

    Just reading through the indemnity conditions and was quite surprised to see some of there get out clauses. If you get a chance to look at it # 8.6. If I read it right it states, amongst a lot of other things, anything second hand they can be released from the claim.
    I wasnt able(didnt know how) to cut or copy it. I believe I may have just wasted $16.50. :-[ Pays or perhaps saves to read the fine print.


    cheers
    Jaymad.

  39. #39
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 5D4B5C4E5358575C390 link=1266990817/37#37 date=1273645460
    Just reading through the indemnity conditions and was quite surprised to see some of there get out clauses. If you get a chance to look at it # 8.6. If I read it right it states, amongst a lot of other things, anything second hand they can be released from the claim.
    I wasnt able(didnt know how) to cut or copy it. I believe I may have just wasted $16.50. :-[ *Pays or perhaps saves to read the fine print.


    cheers
    Jaymad.
    Not second hand... Refurbished

    But then again nothing would surprise me.. *I have taken a level of insurance *on other shipping and would guess that all follow the same basic approach.... Interesting

    I have to see my solicitor this evening ... I will print and ask; as there is a bit of fancy wording here with some of the grammar etc and other clauses and sections etc.

    A1: *

    7.1 and time frames etc is the clincher if ya ask me... *

    Not noted on the del document... File a claim NOW.


    A2:

    8 (6) where the Claim Goods are Dangerous Goods of any class (as defined by the Australian Code for the Transport of Dangerous Goods in force at the time of the alleged loss or damage) or are any of the following:

    * currency, negotiable instruments, gemstones, jewellery, wrought or unwrought metals, antiques, works of art, securities, drugs, weapons, living animals or plants, refrigerated or perishable goods, household and personal effects, second hand goods, cigarettes, tobacco and tobacco products, and

    any documents, valuable either intrinsically or extrinsically *

    PROVIDED HOWEVER that the exclusion imposed by these provisions shall not apply to other Claim Goods covered by the same Claim and not described in this sub-clause (6);



  40. #40
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    Re: Freight companies, how much do I hate thee?

    I could make a killing heading up and down the East Coast gently shipping coffee machines in a van.

    If only I could dig up the money for a van...

  41. #41
    TC
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    Re: Freight companies, how much do I hate thee?

    The next instalment in this saga of my undying love for TNT....
    [list][*]Sydney CSer purchases Diadema Perfetta. We dont sell that many of them, so we order one from Attilio.[*]Machine #1 DOA due to TNT truck smash. Protective skid has mysteriously disappeared[*]Attilio and his crew perform the superhuman and #2 arrives the next day- also trashed* >:([*]#3 scheduled for delivery friday is a no show and then fails to appear on monday as well.[*]We cop an earful from the client who no longer wants the machine. This is our fault of course as "TNT ships overnight" or same day... ::)[*]The machine finally arrives yesterday. Protective skid has also vanished ::). Dennis personally delivers the machine with a "gift" to smooth things over as our "service has been so bad". Time wasted and extra shipping wipes away any margin and Attilio has 2 damaged machines to attempt to salvage.

    Thanks Den and Attilio- you went way, way above and beyond. Thanks for nothing TNT. Once again, proof of an aptly chosen business name.

    TNT SUX

    TNT SUX

    TNT SUX

  42. #42
    Senior Member trentski's Avatar
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    Re: Freight companies, how much do I hate thee?

    Sounds like taking photos of the shipped item as it is loaded into the vehicle with the driver in the picture would be a worthwhile move. >:(

  43. #43
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 3335222933342C2E470 link=1266990817/41#41 date=1305675638
    Sounds like taking photos of the shipped item as it is loaded into the vehicle with the driver in the picture would be a worthwhile move. >:(
    Sadly it wouldnt make a zac of difference. Freight companies use the "we are not common carriers" clause to indemnify themselves against all loss and damage. Your driver could pretty much load into his mates ute and then sell at the pub and you still have no comeback.* Somebody needs to test it in court...>:(

  44. #44
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    Re: Freight companies, how much do I hate thee?

    Sadly I understand your frustrations Chris.

    Last year I imported one and a half container loads of medium & large dog kennels from China.
    I had 2% missing (they were all accounted for by my agent prior to leaving!!!) and approx 20% damaged (write off) and with no recourse. And my problems had only just begun.

    These kennels were sold to general consumers all over the country and thus had to be shipped.

    So I start off with 78% of the original consignment. I would say for every 7 I ship 1 would arrive damaged (sad to say but probably pretty good odds). So that brings the figure to somewhere around 67%. Then I have to replace these kennels and that brings me to around 57% of stock (not to mention additional freight costs).

    Now if this isnt bad enough I get "Phantom" charges appear on the credit card from this particular freight company for adjustments as the cartons have apparently been found to be larger or heavier than was booked. Knowing that this is entirely incorrect I try to make contact with the courier company, only they dont have contact phone numbers!
    I have to liaise via email. Ok, no problem, budget carrier I understand. The only problem is that despite countless emails I get no response.

    I share your frustration Chris.

  45. #45
    Senior Member trentski's Avatar
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    Re: Freight companies, how much do I hate thee?

    You must have a lot of dogs ;D

    Quote Originally Posted by 464F511415250 link=1266990817/43#43 date=1305696458
    I get "Phantom" charges appear on the credit card
    at least you can just dispute them with the CC company >:(

  46. #46
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 2D2B3C372D2A3230590 link=1266990817/44#44 date=1305697256
    at least you can just dispute them with the CC company
    Yes but it takes a lot of time and effort to reverse the fees. To be honest I have given up. Life is too short already.

  47. #47
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    Re: Freight companies, how much do I hate thee?

    I sympathize with everyone who has had grey hairs or no hairs from being pulled out dealing with freight companies.

    On a smaller scale, items sent to Malaysia experienced a one month "traveling" period, even for non food related items and air freight consigned.

    One set of gifts sent November last year arrived just before Christmas Day from here in Perth to Kuala Lumpur, much to my spouses relief briefly only to despair at the sight of broken ACF cups.

    This year, i baked and sent 30 coffee chip cookies to her. Never arrived. Wrote that off as consumed by authorities.

    I thought about sending another batch laced with Blairs Beyond Death Collectors Edition (i tell ya,this stuff will really make you feel "alive") Chilli Sauce in selected bags so that my spouse knows not to go anywhere near it, just so to teach them a lesson, but i dont have the heart to do it.

    Pity there is no means to teleport items via Star Trek.
    That would make life so much easier.

    Gary at G



  48. #48
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    Re: Freight companies, how much do I hate thee?

    Hey thats pretty good going for Malaysia Gary.
    On the project i just left (in Sarawak) we had to allow absolute minimum of 3 months on nearly everything.
    Urgent DHL items were 1 week at very very best.

  49. #49
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    Re: Freight companies, how much do I hate thee?

    One of the shops I own overlooks an area where Aussie Post drivers pick up and deliver parcels.* It never ceases to amaze me how unnecessarily rough these people are.

    They use a shopping trolley to transport items to and from the Post Office and every item is slammed into the trolley to test its breaking strain.* When they load up the Van, every item is thrown into it as hard as they can manage.

    The average punter doesnt see this sort of abuse and doesnt try to compensate for it when they package their fragile possessions to post.

    They remind me of airport baggage handlers!

  50. #50
    Senior Member trentski's Avatar
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    Re: Freight companies, how much do I hate thee?

    Quote Originally Posted by 46564058575452350 link=1266990817/48#48 date=1306058276
    They remind me of airport baggage handlers!

    I was sitting in a plane watching them unload and the guy was just going through the motions until he got to a package marked as Fragile. That one he picked up, shook and slammed down. ::)



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