Results 1 to 39 of 39

Thread: The official "I work in retail" Support Group

  1. #1
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    The official "I work in retail" Support Group

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Caution: If you dont work in retail this thread may offend you.

    I know Im still just a noob on these boards but I thought this kind of thread would stir some conversation with those in the ranks of retail trade. Im lucky enough to work in the in the wonderful sub category of Business IT retail.. which means I sell computers, servers and other computer releated gear to the business market and a small percentage to the home user market .. (usually on the weekends). For obvious reasons its probably wise not to mention where you work in this thread.. this thread is more intended to be a place for those of us in retail to vent. If you work in retail of any kind .. face to face or on the phone .. you know all to well that people ask really stupid questions .. do really stupid things and generally just behave like children when they dont get there way .. I know youve got stories .. so vent away.

    My most recent story happened this morning.. a guy walked in and asked us if we sold fan belts for cars.. (were a computer shop) .. I said no and the guy walked out .. everyone else in the shop burst into laughter. :D


  2. #2
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: The official "I work in retail" Support Group

    Good idea for a thread but I will keep a benevolent eye on it so it doesnt degrade into any thing defamatory or slanderous! ;)

    You dont have divulge the name of your shop but does it even come close to giving someone the impression that you sell car parts!? I had a laugh! That was very funny, could just picture the look on everyones face even when the potential customer asked! :D

    Im in the hospitality game so we get to see all kinds of stupid things happening! Probably the most frustrating thing about it though is the customers who always seem to have a knack at leaving things to the very last minute!

    On Friday, before closing, the baker was giving me a hand to clean up. He asked if we could clean out the pie warmer. I said sure, anyone who comes in at ten to five for a pie needs their head read anyway...

    Yep, sure enough, a customer walked in, looked at the empty pie warmer and said "Have you got a pie?" He got the one that had fallen off the rack onto the bottom of the warmer...:D

  3. #3
    Sleep is overrated Thundergod's Avatar
    Join Date
    Jul 2006
    Location
    Sydney
    Posts
    10,496

    Re: The official "I work in retail" Support Group

    Similar story from many years ago (early 80s) when I worked in a bank (they sell money).

    We were moving premises before demolition and rebuild.
    It was a Saturday afternoon and the Accountant and a few of us were having a breather from packing.
    The place was a mess as the builders had already started some preliminary taking apart of little things like removing fans and heaters from the walls etc.

    To further set up the scene it had been many, many years since a bank had been open on a Saturday and we were all in jeans and T-shirts.

    This place was the longest branch in the country and I was sitting on the counter way down almost to the end.

    Anyhow, out of the corner of my eye I spots a bloke walking in.
    Quick as a flash I guess whats happening and say to the Accountant (just as the guy reaches the counter) "Bill, I think this ones for you".

    It turns out I was right, the guy asked if he could exchange some foreign currency into Aussie dollars.
    (He wasnt obviously a tourist - no accent - seemed to be a local).

    It took Bill a good 5 minutes to convince the guy we werent open for business. ;D

  4. #4
    Senior Member
    Join Date
    Aug 2006
    Posts
    1,588

    Re: The official "I work in retail" Support Group

    Idiocy is not confined to retail. I used to work at Water Police and during dry spells with water restrictions in force we had more than 5 calls a day informing on neighbours flouting restrictions.

  5. #5
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by Thundergod link=1179022796/0#2 date=1179026672
    Similar story from many years ago (early 80s) when I worked in a bank (they sell money).

    We were moving premises before demolition and rebuild.
    It was a Saturday afternoon and the Accountant and a few of us were having a breather from packing.
    The place was a mess as the builders had already started some preliminary taking apart of little things like removing fans and heaters from the walls etc.

    To further set up the scene it had been many, many years since a bank had been open on a Saturday and we were all in jeans and T-shirts.

    This place was the longest branch in the country and I was sitting on the counter way down almost to the end.

    Anyhow, out of the corner of my eye I spots a bloke walking in.
    Quick as a flash I guess whats happening and say to the Accountant (just as the guy reaches the counter) "Bill, I think this ones for you".

    It turns out I was right, the guy asked if he could exchange some foreign currency into Aussie dollars.
    (He wasnt obviously a tourist - no accent - seemed to be a local).

    It took Bill a good 5 minutes to convince the guy we werent open for business. *;D
    I had a laugh .. now that is funny.

    Early last year it took me about the same amount of time to explain to a customer that we really didnt sell toasters .. and why. ::)

  6. #6
    Senior Member
    Join Date
    Jan 2007
    Posts
    346

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by Thundergod link=1179022796/0#2 date=1179026672
    Similar story from many years ago (early 80s) when I worked in a bank (they sell money).
    I had a laugh @ they sell money

  7. #7
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by jimmyb link=1179022796/0#5 date=1179029117
    Quote Originally Posted by Thundergod link=1179022796/0#2 date=1179026672
    Similar story from many years ago (early 80s) when I worked in a bank (they sell money).
    I had a laugh @ they sell money
    It should be (they make money off of our money and then charge us up the wazoo for it)

    /end rant.

  8. #8
    Member
    Join Date
    Apr 2007
    Posts
    61

    Re: The official "I work in retail" Support Group

    haha after many years in public retail I feel for you

    I made the switch to still a retail job but dealing with a different customer base, so instead of the average joe that knows nothing but thinks hes an exprt I now get to deal with people with a bit of paper that says they are an expert but dont know what they want :)

    I dont know if I made a good choice or not :s

    any sponsors got a good story to tell :)

  9. #9
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by Sunbeamer link=1179022796/0#7 date=1179034438
    haha after many years in public retail I feel for you

    I made the switch to still a retail job but dealing with a different customer base, so instead of the average joe that knows nothing but thinks hes an exprt I now get to deal with people with a bit of paper that says they are an expert but dont know what they want :)
    Hey I feel you .. we get people in here who are supposed to be the heads of there IT department asking basic networking questions that a head of IT should know. Prosumer or home user .. its rare either way to get someone whos actually researched what they want. I always say an informed consumer is much less likely to be unhappy with there purchase.



  10. #10
    Senior Member
    Join Date
    Apr 2006
    Posts
    1,564

    Re: The official "I work in retail" Support Group

    I used to deal with "Hairdressers" and the Owners of the Salon in regards to there POS (Point Of Sale) system... Oh the stories...

    Ask the user to press "Enter" and they type "Enter" - Um, nothing is happening. One of many many stories..

    Problem: My Printer doesnt print..
    Solution: So I visit them onsite and find a small pencil jammed in the paper tray... I try sooo so hard not to burst out in laughter :)

    Ill share some more when I think of them...

    Thank God Ive moved on to Corporate IT systems... thats another barrel of laughs at times... :)

  11. #11
    Senior Member
    Join Date
    Sep 2006
    Location
    Sydney Straya
    Posts
    144

    Re: The official "I work in retail" Support Group

    I used to work in the building equip[ment industry repairing water pumps, and amomg other things, concrete vibrators (for settling wet concrete).

    Emblazoned on the side of the company truck was "Vibrator Hire and Service".

    When there were large building projects in the eastern suburbs in the early 80s the phones would run hot with enquiries from all the houses of ill repute! True! ;D ;D ;D

    I have since been working in IT for the last 18 years fixing EDP, POS, low end servers, PCs and ATMs and have found the best tool for training idiot customers is an invoice book.

    Mine is the Power Bwooohahahahahah :D :D :D :D

    Ah the joys of working in customer service

    jeff

  12. #12
    Senior Member Sullo's Avatar
    Join Date
    Apr 2007
    Location
    Earth Sth Hemisphere
    Posts
    1,096

    Re: The official "I work in retail" Support Group

    I wish we could still manually invoice, I loved those days,
    seeing the faces on unsuspecting ID-Ten_T operators and it was just theraputic in an odd kinda way. Deal with idiots then write em an invoice, all better!

  13. #13
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: The official "I work in retail" Support Group

    Yesterday at work, customer came in and ordered coffee. Whilst standing there at the machine, proceeded to tell me that the coffee that came out of machines like that did not taste like coffee. So I asked what did taste like coffee then, to which the reply was "percolated coffee tastes like coffee." What the...??

    Oh and then asked if we used the coffee grinds that were on the grinder that hadnt made it into the portafiller. To which I replied a resounding "No!".

  14. #14
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by scoota gal link=1179022796/0#12 date=1179181313
    Yesterday at work, customer came in and ordered coffee. Whilst standing there at the machine, proceeded to tell me that the coffee that came out of machines like that did not taste like coffee. So I asked what did taste like coffee then, to which the reply was "percolated coffee tastes like coffee." What the...??

    Oh and then asked if we used the coffee grinds that were on the grinder that hadnt made it into the portafiller. To which I replied a resounding "No!".
    giggled like a schoolgirl .. what a bright spark .. thats freakin hilarious.. I would not have been able to stop myself from laughing at him.

  15. #15
    Senior Member
    Join Date
    Apr 2006
    Posts
    1,564

    Re: The official "I work in retail" Support Group

    Yeh.. that is a classic... :)

  16. #16
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by bne link=1179022796/0#13 date=1179189997
    Quote Originally Posted by scoota gal link=1179022796/0#12 date=1179181313
    Yesterday at work, customer came in and ordered coffee. Whilst standing there at the machine, proceeded to tell me that the coffee that came out of machines like that did not taste like coffee. So I asked what did taste like coffee then, to which the reply was "percolated coffee tastes like coffee." What the...??

    Oh and then asked if we used the coffee grinds that were on the grinder that hadnt made it into the portafiller. To which I replied a resounding "No!".
    giggled like a schoolgirl .. what a bright spark .. thats freakin hilarious.. I would not have been able to stop myself from laughing at him.
    Yeah, I had to walk away out the back after that one left... ;D

  17. #17
    Senior Member
    Join Date
    May 2007
    Posts
    273

    Re: The official "I work in retail" Support Group

    Hi all,

    I used to work at a car spare parts retailer and have so many good stories but these two I will always remember. One day a lady came in to top up her oil so we sold her a 4ltr bottle to top it back up. About 10 mins later she came back and said that she had put the bottle in and had came back in and grabed another bottle, put that in as well and wanted to know how much more was needed to get it to the top of the oil filler cap. She left with the tow truck.

    Another time a guy came and brought a battery for his old holden and fitted it in the car park and put the terminals around the wrong way and melted all the wires in the engine bay he also left with a tow truck.

    Andrew

  18. #18
    mwatt
    Guest

    Re: The official "I work in retail" Support Group

    Hmmm, Scoota, you just reminded me why I found working in a cafe a lesson in patience! I used to get very tired of customers complaining that their coffee wasnt hot enough. "I drink it much hotter than this at home". Thats because youre making it with boiling water, and a spoonful of brown dust!!!

    I once had a customer ask me to microwave the hot chocolate Id just made for her. I made her a new one (in a super-heated cup, no way was I serving scalded milk) instead, and she complained about me!!


    And then, of course, everyones favourite... "I want an extra-hot, weak, decaf, cappuccino on low-fat soy with extra froth and chocolate"...

  19. #19
    Senior Member julsajet's Avatar
    Join Date
    Nov 2006
    Posts
    200

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by mwatt link=1179022796/15#17 date=1179459528
    ...And then, of course, everyones favourite... "I want an extra-hot, weak, decaf, cappuccino on low-fat soy with extra froth and chocolate"...
    I shudder at the thought, ugh!

    Im not in retail but still get some real idiots. Ive never seen so many people have trouble opening doors. If youve seen the far side cartoon: school for gifted children with pull sign on door an the kid pushing; this is something like that.

    We have a double set of doors with a PULL sign on the one that opens (LH door). The door also has a sign "For after hours access (after 8 pm, before 7 am) please press buzzer to gain admittance".

    I would say that a third of our customers PUSH the right hand door, then PULL it, then push the left hand door, before pressing the buzzer (during the day). We then press the intercom and state "the door is already unlocked/open, PULL the left hand door". Mind you a frequent number of these people actually come in a number of times a week/month and should know better.

    Juls

  20. #20
    Senior Member
    Join Date
    Nov 2006
    Posts
    1,673

    Re: The official "I work in retail" Support Group

    Okay - I will admit to pushing a door instead of pulling sometimes :-/ :-/

    I just thought it was one of those things.

    When I was doing a lot of karate I was also known to bow at the door before entering and leaving, answering Hai when spoken to and various other stuff much to the amusement of friend and family who were with me. ;D ;D ;D ;D ;D

  21. #21
    Senior Member julsajet's Avatar
    Join Date
    Nov 2006
    Posts
    200

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by lucinda link=1179022796/15#19 date=1179464163
    Okay - I will admit to pushing a door instead of pulling sometimes *:-/ :-/

    I just thought it was one of those things.
    Yeah, but I doubt youd do it if you came in 3 times a day for weeks on end! - Painful. :(

    Quote Originally Posted by lucinda link=1179022796/15#19 date=1179464163
    When I was doing a lot of karate I was also known to bow at the door before entering and leaving, answering Hai when spoken to and various other stuff much to the amusement of friend and family who were with me. *;D ;D ;D ;D ;D
    Now that would be amusing. :D

  22. #22
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by mwatt link=1179022796/15#17 date=1179459528
    And then, of course, everyones favourite... "I want an extra-hot, weak, decaf, cappuccino on low-fat soy with extra froth and chocolate"...
    [td][/td]

    Thats the lamest thing Ive ever heard.. how do you make a decafe chino weak?

  23. #23
    mwatt
    Guest

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by bne link=1179022796/15#21 date=1179707378
    Quote Originally Posted by mwatt link=1179022796/15#17 date=1179459528
    And then, of course, everyones favourite... "I want an extra-hot, weak, decaf, cappuccino on low-fat soy with extra froth and chocolate"...
    Thats the lamest thing Ive ever heard.. how do you make a decafe chino weak?
    I used to refer to them as a "why bother?"...

    Youd be surprised how many people order weak and decaf in the same cup- I often wondered if they would notice if I simply failed to put any espresso in the cup at all... *;)

  24. #24
    Senior Groupie LindaD's Avatar
    Join Date
    Jul 2006
    Location
    Bacchus Marsh, Victoria, Australia
    Posts
    450

    Re: The official "I work in retail" Support Group

    It annoys me when you get people who have no idea what a mocha is and cant tell the difference between it and a cino.

    Customer: "I will have a Mochacinno please"
    Me: *:-?
    Me: "Sorry, are you after a Mocha or a Cuppuccino?"
    Customer: "A Mochacinno"
    Me: "They are actually 2 different coffees. Do you want chocolate in it or not?"
    Customer: "Yes the chocolate on top"
    Me: *::)
    Me: "So you are after a Cuppuccino?"
    Customer: "Thats what I said"
    Me: *sigh*

    The other thing is the "extra hot" request. This annoys me the most. Customers dont seem to understand the logistics of milk heating.
    Those who work with customers and who get this request, how do you handle it?

    I often tell them that it will be their responsibility if they burn themselves, as our guidelines are between 60* and 70*...to me I think that is WAY too hot.

  25. #25
    Sleep is overrated Thundergod's Avatar
    Join Date
    Jul 2006
    Location
    Sydney
    Posts
    10,496

    Re: The official "I work in retail" Support Group

    Could you get away with telling them that ever since that notorious court case where McDonalds was sued because a customer was burned with hot coffee, that you are now only allowed to warm it by holding the cup with both hands for a minute to take the chill off?

  26. #26
    Senior Member Lizzie's Avatar
    Join Date
    Feb 2007
    Location
    Bridport, Tas
    Posts
    1,151

    Re: The official "I work in retail" Support Group

    ;D good one , TG!! ;D

  27. #27
    Sleep is overrated Thundergod's Avatar
    Join Date
    Jul 2006
    Location
    Sydney
    Posts
    10,496

    Re: The official "I work in retail" Support Group


  28. #28
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by Maccas_chicka link=1179022796/15#23 date=1179732454
    Those who work with customers and who get this request, how do you handle it?

    I often tell them that it will be their responsibility if they burn themselves, as our guidelines are between 60* and 70*...to me I think that is WAY too hot.
    I just nod and smile and say "Sure. I can do that." Just remember the adage that the customer is always right! So if they want it really hot, heat the milk up to 70 degrees but make sure that the cup is also hot! Heat it up and heat up that handle as well! I think that that is the best way to treat those customers.

  29. #29
    Senior Member
    Join Date
    Aug 2005
    Posts
    1,530

    Re: The official "I work in retail" Support Group

    If they want it hot, you can always pull the shot, top with milk to 3/4 then finish with hot water to bring it back up to temp. Sort of like a long black cappa.

  30. #30
    bne
    bne is offline
    Member
    Join Date
    May 2007
    Posts
    58

    Re: The official "I work in retail" Support Group

    fyi - if you walk into a computer store and ask for a "usb" your not being specific enough. /end rant.

  31. #31
    Senior Member
    Join Date
    Aug 2005
    Posts
    1,530

    Re: The official "I work in retail" Support Group

    Um...Where can I buy some virtual memory?


    That aside, we had someone ask us if we use risotto rice in the risotto. Our reply: "We use Arborio rice in our risotto." Their response: "Is that risotto rice?" Apparently the last time they were in (previous owner, before my time), they were served risotto that had non-risotto rice in it.

  32. #32
    Super Moderator scoota_gal's Avatar
    Join Date
    Apr 2006
    Posts
    4,126

    Re: The official "I work in retail" Support Group

    ^I had a laugh! Thats like walking into a coffee shop and asking for a coffee! :D

  33. #33
    Junior Member
    Join Date
    Oct 2007
    Posts
    13

    Re: The official "I work in retail" Support Group

    hmph, thats the worst, C: "Ill just have a coffee thanks" me: "er, what kind of coffee?", then either C: "just a skinny soy decaf xhot thanks" me: "ok, a skinny soy decaf WHAT??" alternatively C: "oh ah, what can i get?" me: "*sigh* black or white?"

  34. #34
    Junior Member
    Join Date
    Oct 2007
    Posts
    3

    Re: The official "I work in retail" Support Group

    I want a coffee with no water. gave him some beans
    "Tihis ice coffee tastes like coffee ", well it is coffee so it should taste like coffee No it tastes like coffee.

    why work in retail when the customer is right?

  35. #35
    Senior Member
    Join Date
    Nov 2006
    Posts
    1,673

    Re: The official "I work in retail" Support Group

    Quote Originally Posted by nunu link=1179022796/30#30 date=1179884614
    That aside, we had someone ask us if we use risotto rice in the risotto. *Our reply: "We use Arborio rice in our risotto." *Their response: "Is that risotto rice?" *Apparently the last time they were in (previous owner, before my time), they were served risotto that had non-risotto rice in it.

    Went out for a spports club dinner a couple years back and all the food was finger food.

    Was served sushi that was made with long grain rice and not even dressed with the appropriate dressings for sushi, was dry and disgusting.

    Any half decent chef/cook should at least know how to use the appropriate ingredients or find out how to make it properly. There are people in the general public who know how to make such things authentically, and we do have a right to ask if the right ingredients are used. They had a few weddings that night so I guess we werent the priority.


  36. #36
    Banned
    Join Date
    Sep 2006
    Posts
    623

    Re: The official "I work in retail" Support Group

    I dont know why it took me so long to post here, most of the good stories have left my head already.

    My favorite though, it happens no less than 5 times everyday.
    Our roastery is in a tourist industrial estate. Across the road is a ginger factory and next door is a macadamia factory. People walk in, look around, come to the counter and say "where are all the nuts" or "is this the nut factory" to which we reply "no its next door" customer says "oh, you arent very well signed" or "but the lady at the ginger factory said it was across the road. By the way this is our street frontage before we put out 2 A-frame signs and 6 branded umbrellas:


  37. #37
    Banned
    Join Date
    Sep 2006
    Posts
    623

    Re: The official "I work in retail" Support Group

    Had a good one today, 1 minute past closed and we had just started closing. Lady walks in and asks if its ok to have a coffee, sure. She asks for a extra hot skinny cappucino with an espresso on the side. Me: so a cap and an espresso, $5.50. She says " no, just the milk for the cap in the cup and the espresso for the cap on the side because I want to control the stregnth myself" Me: "Oh ok, sure, take a seat and Ill bring it over for you". (I have heard stranger requests than this). Customer: "Thats ok, Ill wait, I want to see how you pour latte art" Me: "Um, I wont be able to pour latte art if there is no coffee in the cup" Customer "oh, well (condescending tone) my usual barista in melbourne does it for me" Me, "I can do some etching with the chocolate on top" Cusomer: *sigh* "I dont like etching, just dont bother" Me: serves coffee, runs into kitchen, laughs my ass of.

  38. #38
    Sleep is overrated Thundergod's Avatar
    Join Date
    Jul 2006
    Location
    Sydney
    Posts
    10,496

    Re: The official "I work in retail" Support Group

    ::)

  39. #39
    Senior Member
    Join Date
    Aug 2007
    Posts
    846

    Re: The official "I work in retail" Support Group

    My father-in-law had an embarrassing experience in cafe once (gday Kev!). He was with a mate & ordered a cap. Had a few sips, took it back to the counter and complained that it had a distinctively "salty" taste, & could the barista make him another one. Sure, no worries - and another was on its way. 2nd time around, the barista came over, and personally gave him his new cap. Then the barista started to laugh. "Whats up", ol Kev said. The barista pointed to the 3 opened & empty sachets of salt sitting on the table as the probable reason why the 1st coffee tasted the way it did! Yep, Kev thought he was pouring sugar into his brew. ;D

    Suffice to say, dad-in-laws nickname from that point has been, you guessed it, "Ol Salty" 8-)



Similar Threads

  1. Official 2010 NRL collector card " TOKENS"
    By Koffee_Kosmo in forum Paid Forward - Taken
    Replies: 1
    Last Post: 11th March 2012, 02:57 PM
  2. Home Roaster Design "will it work" your thoughts
    By Koffee_Kosmo in forum Roasters
    Replies: 29
    Last Post: 28th April 2008, 05:25 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •