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Thread: Hardware/Software that sucks

  1. #1
    TC
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    Hardware/Software that sucks

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    As many here know, I recently invested in the full shebang temperature monitoring gear for machines and also my roaster- when it arrives...

    The gear consists of:
    [*]Scace device[*]Fluke 54-II thermometer- said to be the most accurate in the business[*]Flukeview forms software which ships with a serial IR receiver- used to send data to a laptop or similar

    All up cost was well over $1k for the lot....All should have been good...but nope...

    Not having an antique computer, all of ours have only usb ports....No problem you think, just get a converter. Check on the US Fluke website which says yep, we have one. Our USB receiver ships with usb-serial converter software which (in theory) will let the usb port communicate....So I shell out another $90...

    Fluke and Scace work brilliantly!

    Yesterday I finally got round to installing everything on an XP notebook...and...no cigar. The notebook doesnt see the Fluke...

    I write to the company I purchased the Fluke USB receiver and get: "Sorry, it only works with our multimeters". No mention anywhere in the US Fluke site that this is the case....

    Punch line is does anyone here have any bright ideas- or alternately, a small cheap XP notebook (with serial port) that you want to get rid of?

    Chris

  2. #2
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    Re: Hardware/Software that sucks

    that sucks in a BIG way chris
    good luck with a solution - hope someone can help ya quick

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    Senior Member Koffee_Kosmo's Avatar
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    Re: Hardware/Software that sucks

    Chris
    Some EX government lap top computers can be purchased from $100 to $250 for the older models

    KK

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    Re: Hardware/Software that sucks

    Hi Chris,

    just a thought try setting the software to different COM ports. With USBs is doesnt matter but your convertor might be a litle more specific.

    I have run into similar issues with some R/C flight simulator leads some of which were on Serial leads with convertors.

    best of luck

  5. #5
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    Re: Hardware/Software that sucks

    Quote Originally Posted by beanflying link=1224727566/0#3 date=1224728753
    Hi Chris,

    just a thought try setting the software to different COM ports. With USBs is doesnt matter but your convertor might be a litle more specific.

    I have run into similar issues with some R/C flight simulator leads some of which were on Serial leads with convertors.

    best of luck
    Thanks BF, I have already had an attempt at that. I have an IT background....Frustrating >:(

    Chris

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    Senior Member flynnaus's Avatar
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    Re: Hardware/Software that sucks

    Does this help?

    http://us.fluke.com/usen/support/software/flukeview_xp.htm

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    Re: Hardware/Software that sucks

    In that case Can of Petrol and a match ;)

    or see if you can borrow a PCMCIA card and try that option?

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    Senior Member flynnaus's Avatar
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    Re: Hardware/Software that sucks

    Quote Originally Posted by flynnaus link=1224727566/0#5 date=1224730365
    Does this help?

    http://us.fluke.com/usen/support/software/flukeview_xp.htm

    or this: http://www.flukecommunity.com/forums/showthread.php?t=1852

  9. #9
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    Re: Hardware/Software that sucks

    Thanks Flynn,

    I have joined and will post a question...

    Meanwhile Fluke Aust is on the job...

    Chris

  10. #10
    Senior Member flynnaus's Avatar
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    Re: Hardware/Software that sucks

    Well I wont say I hope that they fix it - they should. But if they arent convinced, you might mention that you moderate a forum that has several coffee machine technicians and enthusiasts (international) as members that might be influenced by the outcome of this incident.

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    Re: Hardware/Software that sucks

    I knew there was a reason to keep my old W98 box in running order ;)

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    Re: Hardware/Software that sucks

    theyll fix it quick when this thread starts coming up on google when you search for them, and sites getting traffic like this dont take long to work their way up

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    Re: Hardware/Software that sucks

    you say that it is a IR receiver so I am assuming the equipment itself has the transmitter. most laptops have IR adapters built in (though the newer ones have been slowly replacing these with bluetooth). have you checked that yours doesnt have one?
    have you tried USB based IR receivers? I would expect them to have drivers that create a COM port much like a USB based BT adapter does. the converter merely deals with the hardware. unless you have a COM port (or whatever the software is expecting) defined and mapped to your device it wont work. usb, serial, ir are just transport and you need to marry it with some software settings the app needs. you can also get PCMCIA serial cards, though they are pricey

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    Re: Hardware/Software that sucks

    Hi Chris,

    I have some experience with the USB serial converters and I donít like them sometimes you can get them to work.

    I use the serial port mostly to configure Cisco routers and switches. Most new laptops donít have serial or parallel ports so to get around the problem I buy a port replicator/ docking station to get the ports (we only use IBM/Lenovo). Currently I have a ThinkPad R61 with a port replicator.

    Can you get one for your laptop? If you canít or donít want to I have some laptops that run XP with serial ports we could do a swap for something coffee related.

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    Re: Hardware/Software that sucks

    Ive heard that the serial adapters you can get which suit older PDAs do the best job, even work perfectly with cisco gear

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    Cant you get a refund?

    If there is nowhere that it says its the notebook, get you money back.... you may have to do a bit more testing on other peoples machines.

    Sorry I have no solution - but everything works on my Apple Macs. Good luck trying.

    TK.



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