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Thread: Urgent - Is my new Behmor safe to use?

  1. #1
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    Urgent - Is my new Behmor safe to use?

    Gene Cafe Coffee Roaster $850 - Free Beans Free Freight
    Just got my Behmor but there is a mysterious loose metal sheet about 1" x 5" floating about.

    I'm suspect it might cover a hole in the inner back panel behind the grill and heating elements but the manual does not mention any assembly required so maybe it wasn't secured properly during manufacturing?

    Any ideas people? Can I use it as it was shipped or is something wrong?

    Btw I've sent a message to both Andy and Behmor but I'm hoping someone else out there can clarify much sooner.

    As you can tell I am VERY keen to start roasting but I also don't want to burn my house down.

    Behmor-metal-panel.jpgBehmor-back-panel.jpg

  2. #2
    Super Moderator Javaphile's Avatar
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    That looks like the flap that goes over the fan/vent opening. It probably popped off during shipping. I would think it'd pop back on easily enough.


    Java "Now where did I put that roaster..." phile
    Toys! I must have new toys!!!

  3. #3
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    Yep it looks like a vent flap that should cover a hole in the inner back panel that you indicated.

    You will get a reply from either Andy or Behmor, their after sales service is legendary. I have nothing to worry there

    Best to wait until it is addressed before using the roaster.

    Happy roasting

  4. #4
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    Ok, at least I now know where it comes from.

    Next question is how to do I refit it. That grill in front of the burners and vent flap seems like it's not meant to come out.

    So far first impressions, fail. Reading the manual doesn't instil confidence either.

    Edit: anyone know how to remove the grill. I've given it a wiggle and there doesn't seem to be enough play to slip it out. Looks like you have to dismantle the unit???

  5. #5
    caffeinated lemoo's Avatar
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    Hey mate

    Before you dismantle anything, give Andy or behmor tech support a shout. They will get back to you fairly quickly
    Behmor tech support is on US time so keep that in mind

    The flap basically opens up as the cooling process is started. The main fan blows air in through there

  6. #6
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    Yeah I know but at least Andy is in Australia.

    Anyone know Andy's business phone number. I can't find it anywhere.

  7. #7
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    Hi MrFreddofrog, if it can be easily fixed Andy and/or Behmor will send documentation with detailed step by step instruction.

    My behmor had a minor glitch after 4 years of being abused beyond its intended domestic use and the after sales support from Andy was exceptional, above and beyond the call of duty especially when it was outside warranty period.

    Hang in there you will be roasting very soon

    Please let us know how you go
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  8. #8
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    If I remember correctly, the main function of the flap is to help pin the chaff to the tray and prevent it from fluffing around and away from the heating element. I believe it is activated with the afterburner at 7:30 minutes from start of roast in a 1 lb. setting. Not sure when the afterburner kicks with the new metric panel.

  9. #9
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    Ok problem solved. Spoke to Andy. We worked out the pin that holds the flap had slipped out of place. The pin is accessed through the left hand cover. With some long nose pliers and very fine tweezers I was able to put it back together.

    FYI there is 2/10's of bugger all stopping that pin from sliding to the left (at least with my unit) so if the unit was put on it's side during shipping that would have been enough to dislodge it.

    Let the roasting begin!

    LHS-1.jpgLHS-2.jpg
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  10. #10
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    Enjoy your roasting journey!

  11. #11
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    Quote Originally Posted by MrFreddofrog View Post
    Ok problem solved. Spoke to Andy. We worked out the pin that holds the flap had slipped out of place. The pin is accessed through the left hand cover. With some long nose pliers and very fine tweezers I was able to put it back together.
    See, legendary service as promised...

    Mal.
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  12. #12
    Super Moderator Javaphile's Avatar
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    Quote Originally Posted by MrFreddofrog View Post
    FYI there is 2/10's of bugger all stopping that pin from sliding to the left (at least with my unit) so if the unit was put on it's side during shipping that would have been enough to dislodge it.
    Given all the years and many thousands of these roasters that have been sold/shipped worldwide this is the first time I have ever heard of this happening. So while this was a pain for you it's clearly not an issue overall. Looking at mine it appears things are held in place simply by bending the flap slightly. The flap must not have been bent quite enough at the factory on yours.


    Java "Not a big flap" phile
    sprezzatura likes this.
    Toys! I must have new toys!!!

  13. #13
    UCC
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    Behmor Coffee Roaster
    Quote Originally Posted by Bazooka View Post
    Hi MrFreddofrog, if it can be easily fixed Andy and/or Behmor will send documentation with detailed step by step instruction.

    My behmor had a minor glitch after 4 years of being abused beyond its intended domestic use and the after sales support from Andy was exceptional, above and beyond the call of duty especially when it was outside warranty period.

    Hang in there you will be roasting very soon

    Please let us know how you go
    I'm with you Bazooka. I had a problem with mine, with about 1 day left on warranty. Both Andy and Behmor tech were awesome and set a replacement part free of charge. And like you I use mine beyond its intended purposes. I am doing my 607th roast as we speak and I only had it about 2 years now. Amazing machine. Some comments do seem a bit 'cluncky' but its done a great job. I do pull it apart and give it a big clean every 100 roasts and it always comes back together well.
    sprezzatura likes this.



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